Drummond Framing

They made some half dozen frames for various artworks in my home and they were all excellent. Even though we moved to California we still use them. True Museum quality.

I suspect that if you’re a museum or a famous artist, Drummond could be worth using. For everyone else, I’d suggest looking elsewhere for your framing. I had a large number of photographs to be framed and had found Drummond a pleasure to work with until I got the items back and realized that there were important inconsistencies in the framing (something that is particularly important when you’re dealing with a set of ten works by the same artist, which you obviously want to look and hang the same).
I might have chalked this up to the shop being excessively busy or something else benign until I started corresponding with Drummond about the problems. I had assumed — silly me — that having spent thousands of dollars at the shop would have translated into decent customer service. Instead, I was initially greeted with skepticism about the extent of the problems that I had identified, and then when I provided photographic evidence the only reply I got was a sarcastic one-​liner. I can only assume that they were willing to be downright rude to a customer because they rely on museums, galleries, etc., rather than individuals, for their business. Therefore, unless you’re a deep-​pocketed institution, I’d find a framer that actually cares about its customers.