Crystal Dry Cleaners

Awesome prices and friendly services! I moved to the city and was looking for a dry cleaner close by. I saw Crystal Dry Cleaners and read the reviews online. I went in on a Saturday evening and dropped off a blazer and a skirt suit. They were ready by Wednesday and it only cost $ 8.50. My pieces came out really well, and the service was also really friendly. I’m excited to continue going back.
Highly recommend!

While I have laundry in my building, I still choose to send my laundry to Crystal Cleaners, they are the best. Very affordable prices (about $ 1 per pound for wash and fold) and the owners are very friendly. They have delivery for a $ 1 fee as well. Same day service available. It is the location downstairs with the red awning, not the cleaners next door!

The prices are extremely affordable and that’s why I’ve continued to use Crystal despite my frequent annoyance with their delivery timing and the quality of their dry cleaning /​wash and fold. Delivery is easy and free, but they almost exclusively underestimate the delivery time and that can become a HUGE problem when you need to go to work and you’re still waiting for fresh dry-​cleaning. Sometimes they can be up to 30 or 40 min late. With their wash and fold, they tend to overpress sensitive spots like the collar and cuffs, making them look awkward and mistreated. Never had a problem, though, with their pound-​for-​pound laundry wash, which is really cheap compared to other options in NYC… If you can put up with the headache and stress, Crystal is a solid option.

Good laundry service

Very friendly workers and service is cheap and great! Go there all the time, would recommend.

This review is mostly for tailoring. The dry clean experiences were mostly positive.
I brought in a dress that looked ridiculous on me because of the length (I’m 5’2). I pinned it at home, because it doesn’t look like there is a dressing room there, and then brought it here. The man measured the dress and wrote down the exact length, a great idea in theory. However, whoever the tailor was decided to cut the lining by an extra three inches, which I did not indicate at all. When I took the dress home to try on, the lining did not cover my butt at all, making it completely inappropriate for work (which was the point.) I brought it back and initially he was unapologetic and reluctant to give me my money back. I told him that he needed to understand that the dress is ruined, the hem can’t be lowered, and I will need to by a new one. He eventually gave me a full refund ($ 18) but he wasn’t happy about it. Poor customer service and quality, but I guess that’s what I get for prioritizing money over quality for tailoring.

Pretty disappointed. Dropped off a brand new pair of pants only to have them returned with pilling. My white button down had long brown hair on it. I do not have brown hair/​I wanted it CLEAN. Overall not very impressed. Two stars because the guys who work there are pretty nice.

This is the only place in the city I’ll go for my dry cleaning and tailoring!
Their prices are very reasonable and they do such a great job. Stains I didn’t think could be removed, they got out without a trace left!
I’ve had some bad experiences with tailoring at other places in the area but this place not only fixed other people’s bad tailoring, but always does a great job with mine! I’ve had everything done from hemming to taking seams in to adding elbow patches.
The customer is service here is also very great, everyone is very friendly.
I wouldn’t go anywhere else!

Stay away. The worst customer service, overpriced and they dont give a thought when they destroy half your clothing. This place ruined an entire bag of my laundry and will do nothing about it. I hate this place…

OMG I found my to go dry cleaners! CHEAP, EFFICIENT, FRIENDLY! Who does cashmere sweaters for less than $ 4??? And they were suuuuper patient with me pointing out all my stains which they marked each and every one, and guess what, they removed ALL of them! Thank you Crystal Dry Cleaners! I love you!

I do my laundry at Crystal Cleaners for 3 years now. The workers are very friendly and hardworking. They did a very good job on my laundry and dry cleaning. So I recommended it to my roommates. We pick up our clothes together and there is never anything missing or broken. There are three of us and we do our laundry separately, and it never gets mixed up. Crystal cleaners does a fantastic job, not only with dry cleaning but also with alterations (with a very good price). I love going there as they are always generous and neat.

I don’t know if I am spoiled because the people in Astoria actually listen to me or what but really… Lets see
1^st time I called and said I have wet laundry in the bag… my bill comes saying I had 46lb in the bag… I had to call and fix this because when it was dry it was 22 lb
2^nd time… my roommate and I asked them to pick up our stuff at the same time. They washed our stuff together and everything was mixed up. I don’t need my roommate finding my underwear and bras in his bag. Oh and charged my card for everything. Thanks!!!
NOW…in big letters and asked the guy who picked my stuff up… Please do NOT dry stuff in this bag. It all came dry and wrinkled on top of it all and to top it all off it shrunk as I was worried if it gets dried it may shrink.
I think 3 chances is MORE than enough!

This place is wonderful and very reasonably priced! I had a very special vintage coat that needed some maintenance, and I had read a few reviews and was honestly hesitant, but I went to shop and talked with them and after doing so, I felt very confident leaving my coat in their hands — sure enough, it was returned better than I could have hoped for. They have cared for all of my clothes with delicate care and I appreciate that. I really do believe they listen to their customers and treat our belongings with respect.

I was in town for an interview and needed my suit cleaned of all the snow slush that it collected traveling though this so called polar vortex aka pain in my ass.
They have great same day service that was ready when I needed it at a decent price. From what I understand it’s one of the only same day places in the area too so it’s great they do a good job with everything. It ended up costing me around $ 8 for my blazer and pants so overall I was pretty happy!

I wish I could give this place minus five stars. I used to like their service up until today when laundry came back completely soiled. It was as if they added dirt to the clothes. Seriously. Because they were so inexpensive I had let past mistakes slide like including other clients clothes with my own laundry, but when I called to inquire why my clothes came back so filthy, I thought they would at least offer to wash my clothes again. I was floored by the response I was
given. I was told that for .75 cents a pound it’s a crap shoot and if your clothes come back dirtier than before well that’s just tough sh##%. To my relief (Uh…NO) they came up with a solution which was to PRE WASH my laundry before I send it to them to be washed. UHhhh hello, why would I pay for my laundry to be washed if I had to wash it before they got their hands on it only to put it in a dirt bath? Now looking back at the foreign clothing items I previously got back in my wash, I sure hope it wasn’t someone’s neatly folded and ironed DIRTY UNDERWEAR! GRROOOSSS!!!
I asked the woman again if I heard correctly that even though I paid for my clothes to be cleaned and she returned them dirtier than before that she would not inspect it, offer to do it over or stand by any kind of quality assurance? She said yes, that’s exactly correct. Because its cheap. Well, it’s not cheap if its a crap shoot and I have to pay twice for something that should have been done once. Their motto should be «maybe we clean it — maybe we don’t. At your cost! It’s a crap shoot! Good luck!» They should be called crystal crap shoot cleaners.
Bottom line: Disgusting in every way possible!

Not much more to say than the place is great! I’ve never had an issue with them (dry clean and laundry services). Everyone is nice and they can do same day if you drop it off early enough (or next day after 5 if you drop off when you get home from work).
One caution though as I initially made this mistake and so did my brother when I recommended it to him. They are DOWN THE STAIRS, there is another dry cleaner right next to them on street level and it is easy to walk in and assume its crystal, they’re not. I did not have an issue with them when I made the mistake, but I don’t think they do any of the laundry in house as there are no washer/​dryers in sight AND they take about 3 days to finish your order. Given they send clothes out to be laundered I wouldn’t use them only because there is a bigger chance of things getting lost… Just a heads up.

I live nearby and use Crystal about once every two weeks for basic wash & fold. The staff is very kind, and they do a great job for a reasonable price. They keep my hanging clothes separate from my dryer clothes. I’ve never had anything lost or ruined. (Nor have I ever come home with clothing that’s not mine.) On weekdays, if you drop off first thing in the morning they can usually have everything done by that night. Weekends is usually 2 days.
I’ll continue using Crystal.
And yes, they do take credit cards.

Been using these folks for years now. Originally used the cleaners located virtually on top of them, but too many random pieces of clothing were delivered to me… and I’m sure mine were delivered to others.
Anyway, these folks are just the best. Their service is always friendly and always quick. Tailoring is well done and not expensive at all. I don’t think their shirt service is as good as other cleaners, so I have continued to use a different place for that. But for wash dry fold, this is the best!

Now that I no longer have an in-​house washer and dryer, I must count upon Crystal to get my clothes so fresh and so clean clean. I admit I had reservations at first since I’ve always handled my own laundry. I toyed with the idea of going to a local laundromat and bringing a good book to read and meeting a hot guy who would entertain me while I paired my socks. Oh wait. This is the real world and I only read boring mind numbing medical textbooks and I already have a man in my life. :)
Crystal washes, folds, and delivers laundry within the same day for $ 0.75/lb. Dry cleaning also comes back the same day! Also, I’m not sure who they use, but because I usually only dry clean dresses, my bill always comes out to $ 50+. For whatever reason, Crystal charges less than $ 8/​dress and even delivers it to my apartment within the same day without an extra charge.

Whoops. This is the dry cleaners/​tailor I meant to review a while back, but got the names confused.
How much do I like this place? So much that I even frikkin edited their business address on Unilocal b/​c it was wrong. You’re welcome Crystal! Thanks for all the great cheap hemming!
Review:
I love these guys. For Tailoring. I’ve never gotten my laundry or drop-​off done here, so I can’t speak to that. But their tailoring is excellent, and CHEAP. I’m talking half the prices of other places. To hem a pair of pants. They can do all the same stuff, like keep the original bottom of the hem if you want. I went in once and even asked if I can have it back in a few hours and she said yes — no additional charge (don’t expect that always of course, but that was a nice one-​off).
This is not the fanciest tailor by any stretch of the imagination, but they do a great job, at a great price and with a friendly smile. Thanks guys!