Prestige II A D Laundry Corp

Excellent service! I have been using prestige for my dry cleaning for almost 3 years now. I also recently got tired of doing my own laundry so I start f bringing my clothes over for wash and fold. I absolutely love the service and staff. I have never had any complaints with quality or timing. My only complaint is that they close early on Sunday’s but I guess they deserve it since they work quite long hours all week long :)

The laundry I’ve been using for 15 years was sold and the new owners don’t seem to have things in hand yet, so I thought I’d give Prestige a try. I pass it daily so I stopped in to find out about their services/​pricing. I was told «same day no problem» and that it was 80 cents’/lb for wash and fold… and showed me the pricing that was right in the window.
They picked up my laundry early yesterday, promising a same day return — but never returned it… I started calling around 4 p.m. since I knew they closed at 6, but all I got time after time was the answering machine and no return calls… I started calling again this morning and they finally called me back early afternoon to say that «it wasn’t ready yesterday» and they would deliver it this afternoon.
What shock! The same loads I sent every week to my previous laundry which ranged from $ 18-​$ 22 (including my comforter) was $ 48.80! .
The ticket said 20 lbs but the price on that ticket was more than $ 20 and was stamped «Special Handling» for the excess. I had asked for no special handling… and after a few calls back and forth, they said they had a minimum charge before the poundage kicked in… $ 8 for 7 lbs. Even so, with their new math, they agreed they overcharged me since there were no «special handling» requests with the order and reduced that ticket by $ 2.50
However, they had divided it into 2 orders — with 2 separate tickets (so I guess they could charge you 2 minimum charges before the poundage kicks in) AND charged me an additional $ 28 to wash a standard queen size fiberfill summer weight comforter which they classified as «X-​Large» to justify charging $ 28. I was routinely charged a «item» charge of $ 6 at the previous laundry (within their overall pricing) for this same comforter. I really was upset at being charged $ 28 to wash a $ 32 comforter. But they tell me the owner isn’t there so there is nothing they can do.
To add insult to injury, when I opened the returned bags, my top sheet was no where to be found… this is part of an expensive set of linens from Luxe and all he could say was «I will try and find it for you!» in the most casual way — I am sure they will not even look
Go elsewhere!

The staff are helpful and pleasant– tend to close early on the weekends, but it’s close by. I haven’t really noticed anything missing as of yet and have been there for a few months. I would recommend them over the more expensive dry cleaners/​wash and fold in the area. My clothes come out fine.

I am getting sick and tired of this place closing whenever they want to. I go today and once again it says «sorry we are closed today.» they are very nice here but the never ending closing on Sundays is enough.

This place is awesome– the owner is really chill and helpful. I discovered them on Unilocal a few weeks ago and couldn’t be happier that the pick up and drop off. My clothes come back soft, fresh and perfectly folded. This is now my go-​to cleaners!

My 1^st review ever on Unilocal… AVOID AVOID AVOID
Looking at my 2 year experience, I can say 99% of the reviews are true.
I am such a flexible person. I let go when they lose my socks, tshirts but in the last 2 months it has been a nightmare. They lost 2 of my favorite shirts, 1 of my girlfriends shirts, like literally 10 socks and so on.
On top of that they destroyed one of my sweaters completely despite telling them to handle with care and not even put it in the dryer.
I gave them ample room and confidence, but it is over.
NEVER USE THIS LAUNDRY unless you don’t give a sh*t about your clothes.

I have been using this cleaner for at least 5+ years. They were inexpensive and flexible with same day service so the lost sock or gained t-​shirt here and sometimes forgetting to deliver my dry clean for weeks at a time (until I remember and call) — I let it slide. I was going on vacation recently and sent out my laundry as per usual. When it came back, one of the bags of clothes absolutely reeked of cigarette smoke. All of my «clean» clothes came back as if someone smoked a pack of cigarettes and kept blowing smoke into the bag with each drag (I need not embellish… it was horrendous). There were things I needed for an early flight I was running for so I had to pack some of the disgusting smelling items. When I arrived at my destination, I laid everything out on the balcony and sprayed each item with a ton of fabreze. From there, it took said items literally 2 days to air out. Not an ideal way to start a vacation. When I returned from vacation, I called and informed the business of the issue. They sent a pick up person and said they would look into it. I made sure to place unused smokey sheets on top of my laundry bag as proof with a note. I received a call back with an apology confirming that the clothes smelled and I was offered a $ 35 credit to the current order. I said that this offer was unacceptable given I sent my clothes out to be cleaned and they came back filthy plus, those smokey clothes were also packed with my non-​smokey clothes. Given my trouble and how long I have been going to them, I offered to stay as a customer if he just cleaned everything (probably about $ 65 worth of clothes) over again for $ 0 and we would make pretend it didn’t happen. He said, the best he could do was $ 40. He said they never do clothes for $ 0…and I said, I never received a big bag of cigarette smelling clothes from my laundromat so this might be a good precedent and hopefully a one time issue. He again said, we never do that. Shocked but not worth the continued nonsensical debate, I asked him to return my clothes and that he just lost a long standing customer. The only reason I didn’t rate them one star was because I have had a decent experience over the years and he sent my still dirty laundry back with an apologetic note on an envelope containing $ 40. Very bizarre experience (how does that even happen?!).I couldn’t make this up if I tried?!

They lost two of my shirts worth $ 100, didn’t take responsibility, couldn’t care less that i had been their costumer for 2 years, didn’t even offer the smallest compensation. The owner is super rude, when i told him of the lost shirts he kept doing everything but engage with my problem and said it has never happened before and that it’s impossible he lost my shirts. Reading the reviews here, it was obviously a lie. Save your money and especially your frustration. If you care for your clothes, STAY AWAY FROM THIS PLACE!

My husband and I have been bringing dry cleaning and laundry here at least once a week for 3 years. In all that time, we’ve never had one issue with an article of clothing. Prices are great and they’re open 7 days a week.

I have use them for dry cleaning for almost 12 years and have never run into any problems. Suits, black tie gowns, cashmere sweaters, overcoats, they’ve always done a good job. Sure, they had lost a belt or buckle from a jacket or coat occasionally but those were always found quickly for me. Have never used them for drop off laundry so don’t know how well they handle that.
My own experience having dealt with other cleaners is when most customers complain that a stain or some other spot isn’t completely removed after an item is dry cleaned, its usually the customer’s own damn fault. If you spill a glass of red wine on a snow white silk blouse, what did you expect to happen? These guys try their best but they aren’t miracle workers.

Yikes, I just moved to the neighborhood and was trying to find a decent laundry place, mostly for wash/​dry/​fold but also for dry cleaning. I don’t mind paying a bit more so I initially considered Berkeley but the Unilocal reviews scared me away. This play place seemed ok. I dropped of a comforter and 4 towels to test it out. Lo and behold, I come back today and they’ve charged me an additional $ 18 for the comforter so $ 34 in total to wash 4 towels and a comforter! When I complained that I should have been told about this, the owner acted like this was a ridiculous request and that it was «standard practice» in New York City. The other thing I left with them was a small jacket that they charged me $ 8 to dry clean. When I took off the wrapping, it still looked kinda dirty and it was wrinkled. They offered to have it repressed so I’ll pick that up in a few days. Overall, I’m disappointed and I will not be back.

I think that they are great. I agree that sometimes they are slow in delivering, but they try to keep everyone happy. I have never had a problem with lost clothing and although I do not send them suits, the drycleaning fo pants and sweaters is great. One time I accidently put a cashmere sweater into the laundry bag and they dry cleaned it, which I thought was terrific

I am so sad that I am moving to Brooklyn and will no longer be close enough to use Prestige II. I have been going to Prestige ever since I moved to East Village 10 months ago and have been consistently pleased with their service.
The owner (Asian guy) is super sweet and friendly. He goes the extra mile to restore clothing and leather goods. He’s even rescued some cashmere sweaters that I carelessly threw in my hamper from being eaten up by the washing machines. The white guy who sometimes mans the register is also a sweetheart.
I’ve never had any real problems with them. Sometimes other people’s socks end up in my wash and fold, but they’re just socks – no big deal to me.
Never have I paid more than $ 12 for 2 weeks worth of clothes to be washed and folded. They are fast, too. You can drop your load off in the morning, and it can be ready as early as 6pm the same day.
In summary, you will experience prompt service with a smile for a very reasonable price. I am going to miss the Prestige II crew. Love you guys! Thanks for making my nasty laundry smell fresh!

They lost two pairs of my pants, both costing over $ 100. And two blouses also expensive that I had sent in for dry cleaning.
I have reported this many times– but whenever I bring up the lost items the workers there get very defensive and only say it must have been my mistake. They have offered me nothing in return for my lost clothing.
Both of my roomates have also lost 2 – 3 items of clothing each and have has similar experiences trying to get their lost clothing back.
As you can see, I do not recommend this place to anyone– as they have lost numerous large articles of my clothing. Save yourself the trouble and frustration and go somewhere else.

Summary: don’t send anything that you care about for laundry or dry-​cleaning here. In particular if it’s expensive. They’ll ruin it and just say «sue me».
We had been doing business with Prestige for about 6 months, a mix of laundry and dry-​cleaning. We never had many issues with their laundry (except for the frequent sock missing its pair and the 2h wait for pickup/​delivery), but things took a strong turn for the worse when we sent them a couple of ski jackets for washing.
One of the jackets was used and the other one was brand new. They both had clear instructions on their labels for machine washing and tumble dry. We sent them alongside our usual laundry without any special instructions for dry cleaning (since they shouldn’t be dry cleaned!).
When we got them back, they charged us $ 15/​each for dry cleaning! They didn’t even bother reading the washing instructions on the labels. The used one came back okay but the new one came back smelling like a wet dog — a really strong, foul smell. We went back and forth for *2 weeks* (!) about this jacket, with various excuses through the process: «it’s the material of these new ski jackets», «it needs to be air dried instead of tumble dry» and eventually ending up at «we don’t smell anything bad». We tried to argue with them that this was a brand new jacket that was now unusable, but they said there wasn’t much more they could do. At the end of the 2^nd week, we had a long argument at the store, and the guy (owner?) eventually said «either you let us keep dry cleaning /​washing it or you just sue us». It had been two weeks and we had no intention of leaving the jacket there with them.
At no point there was an apology. At no point there was an offer to pay for the ruined jacket — not even for a fraction of it. Even worse and more offensive, at the end he started acting like the jacket wasn’t smelling bad at all (something he had admitted to previously), like we were making the smell up.
All in all this was a terrible experience. We will not return, we do not recommend. There are plenty of better laundry options in the neighborhood, there’s no need to use someone that will screw up your brand new jacket and just say «sue me».

Used these guys while I was living nearby for the summer. Quick, easy, friendly. I loved how my clothes came back tightly packed and neatly folded — I didn’t ever have to iron. Each load I did was between $ 8-​$ 12. Definitely recommend. They really should have a higher rating on here.

The owner is not only incredibly nice, but always gets the job done well in the time he says.
I have taken black tie gowns to be dry cleaned, casual attire, and also special requests for cold water only or delicate clothing, all of which have been met with a smile and returned beautifully.
The price is right too and with free delivery (and to those complaining about a free delivery taking too long…), they have one happy camper!

I’ve been living in the area for almost 5 years now, and have been using Prestige for 4 out of the 5 years. As other Unilocal-​ers have said, the owner is super great, courteous, and is always accommodating my husband and I in terms of timing and whatever specific needs we have. We sometimes bring 3 – 4 full blue Ikea bags (yes, you know the kind!) of clothes, towels or whatever in the morning and unless it’s a holiday or there are special hours, it’s usually ready the same day.
Our regular laundry comes back clean and well-​folded, and we’ve never had any problem with their dry-​cleaning services. I have, once or twice, found an item of clothing in a bag that didn’t belong to us, and I marched it back over. To my mind, though, that’s to be expected when you’ve got thousands of pounds of laundry circulating in a place that size.
All in all, when compared with doing the laundry myself, which used to take me upwards of 3+hours, their prices are a totally reasonable trade off for my time, and the level of service is terrific. Highly recommended.

Went here for 5yrs and had great experiences… the owner (Sung) is one of the nicest guys you’ll meet and I always go out of my way to go in and say hello to him when visiting my old hood.
Prices are reasonable for the area… hours are good… use high quality detergents (Tide and Bounce).
Had an issue a couple times where some pants were supposed to be washed (instead of dry cleaned) and he reversed charges on my account… never lost anything… same day service for dry cleaning… after going to a few others around NYC I have become much more thankful for what seems like a standard service.
Definitely a local business worth supporting… and say Hello to Sung, he’s a heckuva guy!

Started off great with Prestige– used them initially based on Unilocal reviews and their low prices. Over the past few months, however, they’ve progressively become worse. Dry cleaning comes back oftentimes with loose buttons. «Free delivery» means you’ll wait literally upwards of three and a half hours for your clothes to arrive consistently week after week.
To top it off, I quadruple checked all of my clothing and am now sure that I’ve lost a nice dress shirt and two pairs of pants. Upon calling to inquire about the case of the missing work clothes I not only found out that my clothes had essentially no hope of being retrieved whatsoever, but the cheap dry cleaning service is so cheap because they’re only pressed (evidently this is standard practice). Thus, some of my nicest shirts which I asked specifically to be dry cleaned were actually running the risk of getting ruined every week.
Responding to previous posts, I’ve never gotten «dry cleaning» back the same day. Furthermore, they close strictly at 7pm despite the fact that I often get my «quick delivery» after 8:30 at night.
Good prices, bad service, miserable end to a dry cleaning relationship.