Aritzia

Love your clothes, the style, on point. However, as a store… Most of your salespeople are rude, pushy as hell, and a pain in my ass (but to the very few gems who’ve been atleast make an effort to be helpful (not in a fake ass, bitch you better buy this so i can get my freakin commission kind of way, «soooo are you going to get this or what») and have a genuinely kind human interaction with me… thank you. Terrible sales prices (five dollars off. are you freakin kidding me?!). I’d online shop for sale items, but your returns policy is deplorable (no returns for sale items, and a limited return policy for regular price clothes).

I spent many a paychecks here… to the point where the staff knew me by name! The stars are mainly for the service. The girls are super nice, attentive, and offers great fashion advice. I love aritzia but then recently started to get annoyed that everything i purchased ends up going on sale a few months later! The sales make a huge difference too. So now I just wait for the sales to spare my wallet.

I love this brand a lot, I have been a loyal customer for this brand for years.
I bought a dress and tried it at the store, but when I was about to wear the dress turned out look too baggy on me and I returned the dress 2 days later at this store.
The girl at the cashier told me that I can’t return the dress since I have removed the tag but I can change it to different/​smaller size. One minute later she changed her mind, she said I can’t return the dress at all since I lost the button on the dress, I insisted that the dress has no button when I bought it but she kept saying it has button and I lost it.
I was a bit disappointed and confuse, what should I do with baggy dress that I can’t wear. She was rude telling me to sell the dress to someone else.
After I left the cashier, I checked the same dress that I have at the store rack and I didn’t see any button. So I was right that it has no button. I don’t understand why the girl had to lie just to make me to not return the dress.
I told the store manager and she finally allowed me to replace it to a smaller size (and still no refund)
I don’t think I’ll shop with Aritzia again after a bad treatment I had from their staff.

I love this Aritzia location, which always feels way calmer than the Soho store. I recently had a great experience buying a few cute casual outfits and summer basics with Chelsea, who was super sweet and helpful. In fact, I’ve been shopping at this Aritzia over lunch breaks for the past two years, and the salespeople are consistently very sweet, helpful and attentive.
However, one thing I really hate about this (and all Aritzia stores) is the fact that there are no mirrors in the changeroom. I’m not at a NYC sample sale, so there is no reason for me to be vying for mirror space in a fitting room. I tend to feel rushed and self-​conscious when I’m sharing the mirror with a bunch of young ladies and being observed by salespeople (no matter how sweet and helpful), which means I’m ultimately LESS likely to buy stuff. I can’t understand how they’ve maintained this policy for so long, but I do hope they change it.
One other gripe about Aritzia generally is that the return policy is a little unforgiving, with super short return windows and final sale on ALL markdowns, even if something is reduced by only $ 5.

That said, I still think the midtown location is a great spot to find fun casual clothes with the help of some very stylish and friendly salespeople.

I love this store, particularly their leggings (TNA brand). I usually buy mine from Victoria’s but the leggings here are more comfortable, especially around the waist. They come in different colors other than black. The ones I bought were $ 22! what a great deal!
The staff is friendly and helpful, even letting me use the staff bathroom so I could wear my new leggings out.
The bottom floor has sale clothes. They have very comfortable sweaters, sweatshirts, and t-​shirts. But they also have an extensive collection of work clothes.
I will definitely be returning soon for another shopping spree!

I’ve be shopping here for years and always put it on the top of my to do list when visiting Nyc. I’m quite glad that it’s still my hidden gem away from the streets of london. The trends here are usually ahead of London so it’s always worth the extra spend. The quality is great and the clothes I have purchased have always lasted well.

There are a couple of bright spots when it comes to Aritzia (namely, the clothing), but their business model and customer service (or, lack thereof) outweigh the good things.
PROS
(1) They carry very chic, urban clothing at reasonable prices. It’s more expensive than Zara but also more refined across the board. Any outfit you buy here could be considered quintessential New York street style. If you’re not into this, then…
(2) This store location is large and well staffed
CONS
(1) The return policies are horrendous. For online orders, it’s 14 days from the day the item ships out — NOT from when you receive the merchandise (a problem I’ll elaborate on below). For in-​store orders, it’s only 10 days. Not only are these windows of time absurdly short, but the difference between the two actively confuses customers and can result in a customer not being able to execute a return on time. ALSO — and this makes me extremely angry since they don’t make this fact known anywhere except in the fine print — if you buy an item on sale, you can ONLY return it for store credit. I purchased a number of items from the Aritzia website on Black Friday when literally everything they sell was discounted by 15%, and for some items, I purchased two sizes in order to determine which one would fit. When I went to the store to return the second size that did not fit, I was told I could only have store credit. I understand stores utilizing this type of policy when the discount is extreme, like 60% or more (e.g. Shopbop), and I could MAYBE come around to this policy if I was aware of it ahead of time. I really just feel like all of these ridiculous policies taken together scream «TERRIBLE CUSTOMER SERVICE!» I can’t imagine that these practices are acceptable in Canada, and I KNOW they are way outside of the norm here in the U.S.
(2) They use the slowest possible UPS shipping, meaning that it usually takes a full 7 days to receive an order — which significantly cuts into the time you have to make a return.
(3) Most items on the website are backordered. Seriously. 85% of what I’ve ordered here has been on backorder for as long as 6 weeks.
(4) This store doesn’t carry adequate stock. They seem to have very few sizes in-​store and run out quickly.
(5) A lot of the clothing feels cheap. For example, they have some great looking coats this winter, but they feel like sandpaper mixed with cheap felt. Not cute.
(6) This store location has teensy, dark dressing rooms… with no mirrors! I shouldn’t have to walk around the store and leave my personal items behind to see what the clothing looks like on me.
Overall, you can find good stuff here, but you need to REALLY love what you’re buying. I for one probably won’t be shopping here anymore simply because of their exploitative and underhanded policies. I don’t want to give my business to such a greedy organization.

Clothing is chic, well-​made, and it is possible to obtain decently-​priced, cute items if you catch them during a good sale. Employees were friendly and greeted me throughout the store. One girl was so attentive as I studied a purse and she gave me recommendations on other items that would match. Sweet of her.
This is a store definitely for someone in touch with their inner fashionista. There are very interesting designs and cuts here. Some pieces are classic, while others are more creative. Worth a browse if you’re walking down this way.

One of my favorite stores in the city. Great clothes — and you can definitely find good deals. Or something worth the splurge, because their customer service is amazing! They have gone to great lengths to special order two items for me from other locations and made sure I was happy with the product. I am always greeting and helped in the fitting room without an associate being to «pushy.» Love this store — been to both NYC locations and San Francisco and it doesn’t disappoint.

This store sucks. The sales person who helped me was THE worst. I was looking to buy several of my favorite sweatshirts — the TNA brand, pacific hoodie. She showed me a couple sweatshirts that were long sweatshirts but not the kind I wanted. I asked if they had the one I wanted in store and she said that they no longer made the TNA regular sweatshirts, only the long ones they had in the store.
That’s a complete lie. Went to a store in Canada and just happened to ask about the sweatshirts — and they had them. Also, online — they have my sweatshirts as well.
Maybe they don’t care if they sell anything at the store, because clearly from reading all these reviews — the people that work there are terrible.

This one girl who helped me into a fitting room seemed really nice at first. Friendly and helpful. But she got very annoying… followed me around after I told her I would think about buying the shirt. I went upstairs and she was right behind me. She was very pushy about me buying it… and took the shirt saying she’ll set it up at the register. I said «I’m not sure yet» she gave me this dirty look and her tone of voice changed. «okay then let me put it back. «she snatches the shirt away from my habds. Very very rude.
If you want to increase your sales, I suggest you stop being so fake a pushy.

Aritzia never dissapoints.
The clothes are on the quality side, but I will say that they aren’t cheap. (That’s where the sale section comes in!)
This store is two stories, one being the basement where all the sale items are located. It is a very open design where there are comfy chairs for the boyfriends and husbands out there haha.
I always come to Aritzia for leggings because they’re actually opaque!!! (what? there are leggings that are opaque?!?) They aren’t see through unlike most other cheaper brands such as H&M and F21, and at $ 22, the price isn’t bad.
The service was spot on as well.
The only thing is that you’ve got to make it look like you’re actually gonna buy something.
I had a pile of clothes on my arm and one of the sales associates helped me save them for the dressing room until I was ready. The sales associate who checked me out was also very friendly!
One problem with this store is that they don’t have individual mirrors. Like, they have huge, communual mirrors outside of the tiny rooms, which is bothersome.
Other than that, love the store!
Now if only they weren’t so pricey…

I have been a fan of aritzia for a long time now, and although expensive I have always found something that I loved.
This location is downright awful, and changed my opinion of the shop.
I wasn’t helped by any of the sales people, who were all behind one register chatting. When I went to try on a few items the dressing room lady just stared blankly at me until I asked for a room. She never said one word to me, hanging my clothes in the dressing room. The room was probably 3×3 feet and very dark, not to mention there was NO MIRROR! I don’t even know why stores do this, as it immediately detours me from buying things.
I ended up looking at my perspective purchases on my phones forward-​facing camera, and didn’t buy anything. Very disappointing.

Great sale items, great selection at a variety of price points. Highly recommend this place. Casual to dressy all covered.

I loved Aritzia ever since I stepped foot in one years ago in Toronto!
While in SoHo, I went head over heels for a Babaton lace dress over my budget. Mother convinced me to put it away although it kept screaming at me «Buy me now!» I, the obedient daughter, gave it back to the nice sales girls and walked away. Hours went by and I kept thinking about that dress. So I made a trip to Aritzia on 5^th to go get that dress.
Aritzia has a sale on right now, it’s not great, but it’s a sale nonetheless. The dress I went in for is full price. I grabbed the only size 0 I could find and found a flaw in the stitching (it was ripped) and walked over to an Asian lady with short hair. Politely asking her if there were any more size 0s in the store, she responded very irritated saying that it was a popular dress and there wasn’t anymore.
First, there’s at least two of each size on the sales floor AND it’s full price. She could’ve at least checked for me on the computer (she was already on one at the time).
Then I was approached by a younger and nicer sales girl who empathized with my ripped stitching and immediately checked the system for me to see if there were anymore size 0s. Unfortunately, that was the last one. She then went to another Asian lady with longer hair who also seemed annoyed, but granted her to offer me a damage discount.
I don’t think I’ve ever been scrutinized by my race by my own people. OK, maybe they weren’t racist at their own kind, but I really felt discriminated. Did I not look wealthy enough to purchase that dress? Did I not look like I would spend money?
It’s sad that these women are probably management and are poor models for the rest of the store, but I’m glad that sales girl and that cashier really made my experience a little better.

Other than its nice layout – an escalator to downstairs even, try that vacouverites lol, disappointed in lack of real sales.
great location.

Full disclosure: I have a shopping problem. Because of this known «issue» I certainly wasn’t looking to add another store to frequent and overspend in. So when I was walking back from Lord & Taylor on my way to get a cheap blazer from Banana Republic for a work event, and instead walked into Aritzia, I was both devastated and in a state of pure, unadulterated bliss.
The store basically has everything I’ll need for any occasion and has pieces that are perfect for a single, 31 year old New Yorker who wants to look cute without looking silly, sexy without being slutty and put together without looking boring.
I walked out with three pieces: navy blazer ($ 125), pink camisole with lace ($ 65) and a sexy-​ish sweatshirt type shirt ($ 35). I would’ve bought more if I had any money to spend but there are about three dresses there that have my name all over them (about $ 165 each). It’s good to know I’ll have something to spend my next paycheck on.
Save your pennies (it’s reasonable but not cheap by any means), clear off at least an hour (the store is pretty big), and get ready to be wowed by a shopping experience in a city where I didn’t think was possible any longer.
ENJOY!

A co-​worker introduced me to Aritzia when we were in Chicago. However, we only had a few minutes in the store — just enough time for me to fall in love but too little for me to try on clothes. When visiting New York, I knew that I just had to check out Aritzia and was excited to learn about this brand new location!
I was impressed with Aritzia as soon as I walked through the door. My friend and I were quickly greeted and had a very attentive sales associate helping us the entire time. I only had to hold a garment in my hand for a minute or two until the associate was back by my side to take the item to the fitting room. Though this may sound a tad annoying, she did it well, and I felt very pampered throughout the shopping process.
The store is very large — twice as large as the Water Tower location. The first floor was all regular priced items, while the basement was all clearance fall/​winter apparel displayed by color, which made shopping so easy. Needless to say, I accumulated quite a few things back in the fitting room. My helpful sales associate even added a couple items to my large stash to try on and made awesome additions. She did a great job of understanding my size and style.
Though I liked several items, I truly only fell in love with one fantastic slouchy sweater. Considering the price points — primarily from $ 50 for tanks and tees to $ 100 for sweaters and several hundred for outerwear, you shouldn’t buy anything from Aritzia that you don’t absolutely love. However, my sales associate was so wonderful that I felt badly just buying one item! That’s how you know you’ve had impeccable service!

Aritzia carries an array of cute and trendy clothing. Unfortunately for my wallet, I fall in love with at least a dozen of their feminine, flowy tops each season.
The sales associates at Aritzia stores tend to be on the aggressive side; however, I don’t mind too much because the service is usually great if you look like you are going to drop some money here. It seems as through the second I snatch any item up into my arms, a sales associate will appear by my side asking if I need a dressing room, which, shamefully, I usually do. I was browsing through the winter sale selection at this particular store location with a blazer, a skirt, and two pairs of pants in tow when Rachel came by and graciously scooped up my finds and opened a fitting room for me.
As I tried on the cropped pants, Rachel told me that they carried them in several other colors. Since the fit was so great, I asked if she could bring them over for me to see. She quickly came back with the same pants in taupe, teal, red, bright blue, emerald, and a deep purple. When she saw me lingering over the emerald pair, she said that emerald was declared the «it» color of 2013. Ugh, I knew right then and there I just had to have that pair in addition to the one I was trying on. Self control my ass.
This recent trip set me back a bit on my budget resolutions for the new year, but I wouldn’t trade the items I bought for anything. (I wouldn’t have a choice either as all sale items are non-​refundable, non-​exchangeable.) For the best deals, come when they have sales since they will usually have many sizes remaining. Good sizing for petites too!

I found a new favorite clothing store! I found a new favorite clothing store! I found a new favorite clothing store!
Okee, instead of just repeating that 100 times, I’ll tell you a bit more.
I don’t like shopping for clothes. I like having nice clothes, and feeling good when I wear nice clothes, but the actual process of hunting them down? Not so much. So I’m pretty excited when I discover a store where I *enjoy* browsing and try things on, *and* come away with items that fit well and I can’t wait to wear.
Aritzia had some just-​trendy-​enough, versatile, and pretty things. I went all out and bought some skinny black pants that I can wear to work or to go out, a sheer black long-​sleeve tee with a lovely feminine silhouette, two cute wool hats (now that I have short hairs, I need protection in the winter!), a soft gray jersey scarf, and… wait for it… a wool winter coat (which they didn’t have in my size, so they ordered it from another location, and I’m picking it up today). —Anyone who knows how much I hate winter coats will appreciate that.
All of it was on sale. Otherwise, the goods here are a bit pricey, but so far I’m thinking they might be worth it.
Mostly helpful and nice sales people.
Aritzia has a store in Soho, and this is their second to open in Manhattan. I believe they’re originally Canada-​based. They have stores in other US cities, too, as well as New Jersey.
TYC2