Enterprise Rent-A-Car

Watch out for these guys. Three things wrong:
1. Their prices are unattractive.
2. They are located in the most traffic clogged part of Manhattan
3. They pull the ‘half tank’ trick, which means they give you a car half-​full of gas knowing you will bring back more full than that since there are no gas stations near Manhattan and no one wants to run out. The last one is the most irksome, and represents a ‘screw you’ to customers.
Any company that does that has a corporate culture that will customers to another company next time, making Enterprise economically self-​extinguishing…

Simon was great to work with. He checked us in when we got there and was very personable. We returned the car the next day and walking in he remembered my husband and shook his hand which was nice of him.
I’ve been in customer service for years and so I was a bit appalled by one of the representatives. She helped two other guests before us while we were the next people waiting in line. It’s a small office, you clearly can see we were next. She didn’t even acknowledge us until I spoke up and asked her how come she was helping them before us. She and I had a small exchange and basically said it was miscommunication. In my eyes, there was no miscommunication because we were standing next in line. She did not apologize but continued to tell me to wait a second.
Simon stepped in and took care of us and apologized for the inconvenience. Thank you Simon for taking care of the second day charge. That was a generous offer and far to kind. I just hope that your representative understands that she is in customer service and even though some customers can be demanding, she had no reason to try to put me in my place when I clearly was not in the wrong.

Excellent service at this location — especially considering it is in the middle of busy midtown Manhattan! I rented a large SUV for a weekend away from the city. The staff were polite, professional, and efficient. They got me the appropriate insurance coverage without pushing anything unnecessary, and then I was on my way. I would absolutely rent here again.

I have rented from this location on several occasions. The manager Daniel Stinson and Ian Ament have been professional and have provided exceptional customer service. They make it easy to rent. It is convenient and they pick you up! Thanks guys.

I rent from this location several days each week. The team is outstanding for a very busy location that can only keep a couple cars on deck. Unbeknownst to many, cars are stored in the basement, making an elevator ride up for each customer. Because of the small basement garage, during a rush of multiple customers, wait times can be a few minutes longer as the cars ride up one at a time — not by fault of the staff. As the midtown Manhattan location with a small garage, reservations are necessary days in advance.
As for the staff, the management is excellent. There is an assistant manager that is absolutely superb (initials JK), and the new manager has upheld consistency. I get in before the morning rush and the team is ready, clean cars available at 7am, and I am out the door. The rest of the team is helpful and responsive. The cars are clean.
Just remember to fill up outside of NYC!

I arrived at Enterprise to learn my reservation was not held and no car was there. They did not call any other places but said «it’s a busy day, kids are going back to school, there are no cars in the city.» Last time I ever use Enterprise — when you have other options like Zipcar there is ZERO reason to use a company like this.

Let me first begin with saying, amazing and helpful staff I’ve ever dealt with renting a car (I’ve had some bad experiences in the past with other companies). Jordan, was extremely nice and a pleasure to deal with. I arrived at the place and was taken care of promptly and the whole transaction didn’t take longer than 3 minutes! She didn’t heckle me with add-​ons and just explained to me which of the converges were most important. I would definitely rent there again! Thanks Enterprise!

We rented an SUV from this location last October when we stayed a few nights in Manhattan, they drover over to visit relatives in Pennsylvania for a few days, and then returned to New York for a couple of nights before returning home to Hawaii. Everything then went smoothly. We basically duplicated that travel plan during our stay this past week and again, rented from this Enterprise. Although I had requested an SUV similar to last year’s model, e.g. a Kia Sportage or a Rav IV, they were not available. However, the Ford Escape we were given was, in my opinion (and I’m the driver), far superior to those two models in terms of interior room, comfort, solid stability on the freeways, I-​80′ etc. The only thing different this time from last year was that they manager said they didn’t usually take customers back to their hotels and also didn’t have available drivers that day. They did credit us back $ 10.00 on our total rental invoice which was very nice. All in all, this was a friendly, positive, and safe rental car experience and we will probably visit this location again for a car when we visit NY next year.

I would normally give Enterprise a 5 star rating. This time around not so much. I was charged double on my rental, and when I requested a revised receipt for expense purposes I was informed that they were unable to do so. The best they could do is provide me with the incorrect receipt and a receipt showing the refund. Which is a nightmare when it comes to expense reports and line-​items matching up to receipts. The Manager, Chad, was as helpful as he could be.

This is a poorly managed location. When I returned the car, I pulled into the garage and an employee barked that I had to back up and park behind two empty cars. This meant he wanted me to leave the car parked on the sidewalk sticking out onto 48^th Street on a busy Friday afternoon. I went inside to return the car keys and, when I came out with the service rep, the Branch Manager was crabbing at my wife about a cigarette butt on the floorboard of the car. I told him my wife and I don’t smoke, nor had anyone else smoked in the car. That should have ended the conversation, but he continued to accuse us of smoking in the car. I pointed out that someone had moved the car since I got out of it and the windows were down, so a passerby could have tossed the butt into the car as an expression of disgust about the vehicle blocking the sidewalk. I told the manager that I didn’t give a damn about the butt and he needed to work on his presentation skills. This site needs better management of returning cars.

Rolled me into a better car than I reserved. Staff was fast and friendly. Would be here again next time

Very good staff. Excellent customer service, it doesn’t look like you renting a car from the heart of NYC. definitely i will use them all the time. Great job keep it up

The staff at Enterprise are always friendly, very detailed in their explanation of the rental contract, and very accommodating. Their ‘we’ll pick you up’ policy is brilliant! I would highly reco them over many of the other providers who have jaded staff, robot-​like attitudes, and rates that do not deserve to be that high. Honestly, we all shop the competitors when looking for cars to rent — Enterprise always has the best pricing!

I rented a car from them last August and the nightmare is still going on.
I got a ticket because the car inspection was expired. I gave them the ticket when returning the car and they said that no worries, they would take care of it. However, they never paid for the ticket, and now the driver’s license is going to be suspended in two days because of it. I called the customer service 3 times, citation department 3 times, stopped by the local office 2 times, called the office manager 2 times, and the call got escalated 2 times. In addition, the tickets and suspension notification were faxed three times to different people.
Everyone was super nice and apologetic, but no one could take the responsibility and do anything about it themselves. Every call was like a new call; I had to explain the whole situation, and there was no record of the previous calls. All the person on the phone could do was to send emails report the issue and pass on to another department. NOTHING HAPPENED since I reported the problem on Dec. 23^rd, 2014 except the information got passed around.
Now, I may have to pay for the ticket of an uninspected RENTAL CAR to prevent the license from being suspended. It has been an extremely frustrating experience dealing with Enterprise, and the fact that the inspection of the car was expired and the local office didn’t know what to do with the ticket is mind-​boggling.

Thank you Enterprise, you all were so nice and friendly.
Thanks for taking care of us!

Renting a car can sometimes be stressful, but everything went swimmingly with our Enterprise experience. The staff were very helpful & friendly– we even got a free upgrade, which was unexpected. A much bigger vehicle meant greater gas costs but we weren’t going too far, so it didn’t matter that much. We were even refunded for returning the vehicle with much more gas than required! Overall, we were impressed with our great experience which exceeded our expectations, so I would definitely use Enterprise again!

Very good staff and excellent customer service. To be honest, I was expecting the usual surly attitude that is all too common in NYC.
Hope they keep it up.

The staff here is the friendliest rental car staff I have ever seen. Seriously, they could not have been nicer. They also upgraded me for free without trying to up-​sell me first and gave me no pressure no buy extra insurance.
Yes, it’s expensive – but that’s just renting a car in Manhattan. This place is among the cheapest «name brand» in midtown.
Their hours are a little unusual, closing early on Saturday and open late on Sunday. So if you want to return the car Saturday, don’t rent here. But if you’re doing what most people do and renting for the weekend, this place is actually 100% well set up to accommodate you.
Would definitely rent from here again.

I usually rent from the Enterprise in Astoria, but since I was headed to Jersey and travelling with a friend who lives in Manhattan, I decided to rent from this Enterprise.
I think it’s in everyone’s nature to hate rental car places because of the insurance upsell (you don’t need it, in most cases your credit card will cover you). Anyway, the people here were friendly, efficient, and didn’t push hard when I told them I was «all set» on insurance. It’s easy to get to and close to a bunch of subway lines.
The only thing I don’t like (and took a star off for) is the crappy hours. They close at noon on Saturday, and don’t open up again until 3 on Sunday. So, if you’re done with the car on Saturday afternoon, you’re basically forced to keep the car until Sunday and pay for an extra day. I understand that most people would keep the car all weekend, but it would have been nice if I had the option to return it on Saturday, since I was back in town and done with the car around 5pm.

Like any Enterprise, they are happy to pick you up, not so thrilled to take you back. Similarly, they are chatty and friendly while they upsell your reservation and then quite ready for you to leave once you turn in our keys and pass inspection.
Note that there is a hefty tax courtesy of the MTA or someone intent on punishing car renters.