Ted Baker London

The staff here has a real attitude problem. Especially the female manager. The merchandise is ok but how about being a bit friendlier if you’re selling clothing?

Okay — this isn’t easy for me to write because I truly love Ted Baker products — for the most part. However, they’ve just lost a customer who has laid out a fair amount of money at their Los Angeles, London, and Dubai locations. Why? Because their customer service and return policies are ridiculous. Case in point. Very expensive blue suede lace up men’s boots. Suede, in four months, already pulling away from the sole. BIG TIME. Contact Ted Baker. «Sorry chap, nothing we can do without a receipt.» «Hmmm, really? So this is your way or wiggling out of backing your own, EXPENSIVE product?» For the record, Tumi Luggage, even if the handle is frayed, regardless of what you paid, or where you paid for it and without receipt, will exchange it for a brand new one — no questions asked. So Ted, you can suck it because you just lost a devoted customer. Los Angeles is littered with other options, luckily, but best of all, I work for a fashion blog, so you can bet Ted will be getting some bad press in the coming year from me! Learn to stand behind your product.

Another regular stop on our trips to the City is Ted Baker’s Fifth Avenue outpost. This gorgeous, deco-​ish space is a fitting environment for the beautiful goods.
I am totally smitten with his dresses (especially the florals and cocktail dresses) and simply cannot get enough of them. The true star of the show, however, is the menswear. Must add more «dressy» events to the social calendar to warrant a major splurge on a suit for the Mister.
The sales associates here are extremely solicitous without being pushy or over-​bearing. Truly worth a visit.

Love Ted Baker but I had one of the worst experiences with the employees here. Quite rude and were not knowledgeable at all. I ended up walking out and ordered online instead.

Kate and Taryn were very helpful. Good sales also.

I read several of the reviews regarding customer service in this store and wanted to offer my own opinion so others can be more informed.
The salespeople are mainly nice. I had the sweetest salesperson helping me out, asking me if I wanted to try the dresses on with heels (since I was wearing boots). However, it is the manager that I have an issue with. Not only was she barking orders at her employees as if they are her slaves, she maintained a stone-​cold face the entire time when interacting with customers. Similar to someone else’s experience, she asked for my credit card as if I owed her money personally. The only time she smiled was when she told me they don’t give out student discounts on sale items (actually, she scoffed and laughed)… For some reason, she reminds me of the mad scientist from Futurama… which made me less angry and more giggly inside.
With the exception of the manager (short, blonde cut), I had a lovely experience picking out a dress for a wedding. Don’t let her deter you from shopping at this adorable store and just remember, the only way to deal with unhappy people is to remain positive!

Nice store! Love the art deco style staircase. There was a 50% off sale when we were there. Great selection.

So my sister wanted to buy some shoes from this location. She drove from New Jersey to New York, because she was in formed on the phone by a store employee that the shoes she wanted were in stock. Once she arrived there another employee in informed her that the shoes were not in stock. Lack of communication and organization!!!

Absolutely love this store. To be quite honest, I love Ted Baker in general — the floral prints and their environmental/​animal concerns about their ethics really appeal to me. I’ve been told the brand is quite popular in London, but I haven’t seen that many people in the states rave about it. Either way — I’m raving about it because I love it and I think that the quality of their bags are comparable to many other high end designer bags in a similar price range, but obviously with more discount as I’ve seen them have 20% off sales in-​store and online, which I don’t really see with brands like Coach or Michael Kors. Note that if you’re a student, you get 15% off as well, which adds up if you’re buying a bag worth $ 200.
Now about the store itself — located on Fifth Avenue and the corner of 48^th, it’s hard to miss. I love the design of the store as well, from the virtual clock outside to the rose-​gold, mirror-​adorned, and of course, overly floral interior. They seem to have a lot of items in stock (you can always check online to see if it is in the store) but sometimes it might lag a little as in it may be sold out in store, but online will reflect that it is still in stock. But NYC has about 3 Ted Baker’s so that’s always a plus!
The staff is also super nice — if you have any questions about a particular item they’re really informative. I really wanted a bag, but decided to grab it after work and they allowed me to put it on hold for a day. I really like the staff and the brand — definitely worth a purchase!

Love Ted Baker, but this store’s customer service was terrible. Highly recommend the other two locations either on Grand or 12^th next to the Standard. Much nicer staff.

Love Ted Baker and this location! Employees are so nice and helpful and they have the best selection. Only downfall is I wish they had 00 sizes as their clothes tend to be a big on me.

I was at Bloomingdales on Saturday and fell in love with this one dress. They did not have the dress in my size in stock but suggested I try the Ted Baker 5^th Ave store (I thought this was so thoughtful because what place would actually send business somewhere else!). I headed over to the Ted Baker store which is huge btw and has a great selection of all different items. Turns out they didn’t have the dress in my size that I saw at Bloomies but were quick to make sure I found something else. The salespeople were so friendly and helpful. Not snotty at all and I did not feel rushed or pressured to buy anything. I ended up with a different dress but will for sure be back here for any future Ted Baker purchases!

Ted Baker clothes are stunning. His clothes are unique, playful, elegant and colorful. The shoes are very unique, and sexy. The men’s clothes are very sharp. They have a beautiful array of brief cases for men in every color. This is a great place for men and women that appreciate edgy classy clothes with a splash of color.

I love this store. Anytime I’ve ever gone in here the salespeople have always been exceptionally kind and helpful.
Great men’s selection downstairs that has everything from wallets, watches, ties, cufflinks, blazers, pants, etc. Women have two floors to choose from.
Although the stairs are absolutely fine to use, there is a cool elevator in the back as well.

Beautiful clothing and adorable accessories! Service is also great. However, the quality of the products seems just ok regarding their price. Good experience, though. The décor and arrangement are really lovely.

Almost fell off my rocker by the amount of selection here, you can’t get this back home or even the Las Vegas Premium outlet.
and the layout/​design, especially the downstairs; for once, a men’s section actually outshines the women’s lol. This basement is gorgeously laid out and surprised at the huge selection just from one line. guess it’s bigger name than i thought.
some decent sales, up to 50% off some racks, were tempting. nice $ 188 dress shirts now for $ 100.
really like how some of the men’s blazers have that built-​in pocket handkerchief, not a full one but a tiny, tidy strip that looks good enough and saves me the hassle of folding one lol.
friendly service too.
will contemplate coming back after my Woodburn shopping spree tmrw, if i don’t find anything there, which i doubt lol.

Love Ted Baker, don’t love the employees at this location. Wish I could swap the help from the meatpacking district location to here. Visited both locations today secondary to size availabilities and while my bf was searching for some more slacks I truly felt like the employees were ignoring us and just went along with their personal conversations. Perhaps if they put as much effort into their customers rather then their conversations the manager may see an improvement in sales.
I can only assume the sales staff made their assumptions and decided we weren’t worth their time, but as one of my favorite movies depicts in Pretty Woman — «Big mistake» and then in my own taste,
Baby I can make it rain. Oh well…

They say that you cannot buy happiness, but they are wrong — you can buy happiness at Ted Baker.
The store staff were very helpful with everything. I cannot commend them enough. The customer service was just so good I was shocked. They catered to my every need — from rushing to get sizes, to offering wonderful style advice. They treated me like a queen.
This place is my little slice of heaven in a busy grey world.

This review is based entirely from my online purchase.
In my exhaustive search for a handbag, I was able to find one that suits my style, amid exceeding the boundaries of my budget. It is almost difficult in 2013 for casual handbags to contain a zip closure but my large quilted tote bag — JAIDE by Ted Baker is elegant and ladylike with a modern appeal. It is important to me for casual handbags to have a zipper for usage in a large metropolitan setting to act as a defense against pickpockets. Five stars for an immediate online response to order fulfillment and delivery, however four stars as the actual product is huge in size and weighs 5 lbs. which I don’t carry many objects in my everyday life.
Ted Baker, an England clothing brand that is classic delivers style. Having never been to England, I feel like my new handbag represent England fashion and style brought to U.S. The packing was in a mammoth yellow box with a first class postage stamp and a false wax seal to secure the box. The inside box reads: «Ted always delivers.»

Surprised to be the first to review Ted Baker’s «flagship store,» as it opened around August of 2012.
I’m a huge fan of Ted Baker clothing. Their stuff is so versatile. The same blazer (I now own 6 Ted Baker blazers, making up half my collection) that looks sharp at work can easily be paired with jeans to make you stand out at night.
Ted Baker stuff is always subtly distinctive. There’s a bit of an edge to every shirt, tie or blazer that they produce. The type of guy who shops at Ted Baker is athletic/​slim cut (London based design), and likes to stand out tastefully with his dress. Or the opposite of peacocking.
If you’re looking for the biggest selection of Ted Baker clothing (including shoes), this is the best stop in NYC. 3 levels (2 for women’s and 1 full floor for men’s).
According to the young lady who helped me, each floor has a different theme. The downstairs floor — men’s clothing — is supposedly designed as «servants’ quarters,» which is where the fun stuff goes down.
Happy shopping.