Alexander Wang

I fell in love with the «rockie pebbled leather with antique brass» bag years ago. It’s a classic and such a beautiful piece. I turned 30 in June and had a trip planned to the big city that month. My family knew I had an expensive leather good on my mind and gave me a generous amount of gift cards to spend in the city as birthday gifts. We found the Alexander wang store and marched right in. A nice young man named Dev helped me find THE BAG! I fell in love and he wrapped it up for me. He patiently waited as we scanned through about 4 gift cards. Not even a roll of his eye… He was so sweet and helpful. Go Dev! I cannot wait to go back to the Alexander wang store. I’ll have shoes on my mind that time. Thank you for he great experience. This store is fabulous.
Ps the seating area for boyfriends and dads is super comfy and posh too.

Cool store, terrible customer service. I work in retail and have never experienced anything like this. The sales associate knew I was buying something to try on at home and return if it didn’t work out and failed to tell me that wouldn’t be possible because of their return policy. He also knew I had never shopped their before and would be traveling beyond the 14 day return period which I assumed was 30 days. And I am STILL waiting to hear back from a manager.

Awful customer service and unfriendly staff! They wouldn’t give me a gift box for an item purchased at Nordstrom a high end department store. If you can’t support your products, don’t sell them out, just stay small. Quality isn’t great and items are mostly made in China, not worth the money at all!

Customer service SUCKS!!!
Recently bought a pair of anouck boots and the heel is falling apart. Unwearable. It is not from wear and tear, as the rubber sole would be damaged. Several other photos on this site showing the same damage.
Shoes were accepted and shipped back to Wang for repair. After 6 weeks, I followed up on status and discovered that they wanted to send me back the shoes because they did not have a warranty for footwear and only handbags. WHY WOULD YOU ACCEPT MY CLAIM AND PAY FOR SHIPPING??? All interactions are automated and you cannot get a hold of a single person. They did not keep my personal information to contact me.
This is ridiculous. Do not buy a pair of wang shoes if you plan to keep them for more than a single season

I was here on Saturday and didn’t buy anything but when I found out online was doing 40% off, I came into the store to see if they would match it and they said normally it’s just for in store clients but they matched it anyway since I don’t live in NY. Both of the guys there were willing to help me pick a size and weren’t at all demeaning that I was only looking for sale. I’m not saying they were warm and fuzzy but definitely polite and professional. So if I’m ever in New York again, I’d definitely come back.

Products: If you are not a fan of the store or the designer then you obviously will not like the clothing, shoes or accessories. Everything in the store ranging from the objects collection to the bags are designed with high quality materials. You get what you are paying for. I’ve had bags from the start of The Men’s collection to date that are still holding up.
Store Design: Beautiful & Intrinsic
Staff: Incredibly helpful and willing to go the extra mile to help you out
Overall, the shop offers great options and things that are not always available online. I’d recommend stopping in to the boutique in person for a great experience.

I bought a handbag here. The metal hardware failed after 16 months in a place that it should really not have ever failed, let alone right after the short 12 month warranty expired. This store stuck to their guns and charged $ 75 for the repair. I assumed that buying from a designer meant quality and longevity, it was my mistake. AW has a short sighted customer service attitude and product quality inconsistent with the price.

Staff is unfriendly, unwelcoming and pretentious. Definitely not worth stopping by.

I’m going to keep this short, or I might explode. See my pics. Not sure what other outlets I can use to effectively get the word out, so lucky-​you gets the opportunity to read my rant:
— Alexander Wang misrepresented their $ 600 Anouck boot as having a stacked heel.
The order was placed on ¹⁰⁄₀₄ online and delivered to California. In less than a handful of wears, the heels deteriorated before me, revealing white plastic. It’s not like I took these on a safari or scaled a mountain in them either.
— The Anouck boot is not a stacked heel, it is wrapped plastic.
They still have not corrected their descriptions since I brought this issue to their attention.
I wrote to Customer Service with my grievance on ¹¹⁄₀₆. I received an automated email response masked as an individual. I was later told on ¹¹⁄₁₃ that this is apparently normal, constituting «wear and tear.»
— Any shoe falling apart after a handful of uses is not in any way normal. As for a $ 600 boot? I wouldn’t have believed this story myself.
My next step is in lodging a complaint with my credit card company. As a long time supporter of this designer, I can’t believe it’s come to this. Bottom line: I will no longer purchase anything from this company. And I advise others to do the same. When you aren’t buying quality, what’s the point?

While in NYC, my sister and I knew we wanted to go to the flagship store. I had my heart set on a particular handbag. Immediately as we walked in, I felt extremely intimidated. We were greeted when we walked in but were never spoken to until we left. We were waiting for our boyfriends to come into the store but they took too long and we decided to leave.
When we left, we kept saying how uncomfortable it was shopping in the store. There were more employees than there were customers. Literally each step I took echoed.
We came back with our boyfriends, I asked to see the handbag I wanted. From this moment, I was asked for more help and was given more information about the bag. The whole atmosphere and attitude changed. I had two different associates help me.
In the end, I did purchase the handbag.
I’ve worked in retail stores in the past. I completely understand how obnoxious customers are and how frustrating they can be. However, each guest should be treated well, even if they choose not to buy anything.
My only recommendation is to make each customer feel welcome. Not everyone is there to window shop. The least likely person to spend money could actually be the customer to give you that sale.

Whenever I want a piece of ready to wear or an accessory that is unique and doesn’t have a logo dabbled across it, I turn to Wang.
I had seen a bag that I was interested in that I saw on the runway and called in to the store. I spoke with Kevin, who was extremely helpful and pleasant to work with. In the course of a few days I had contacted him a few times asking questions and specifications on the item. He was more than willing to help and provided me with everything that I needed. My package arrived today with a hand written note and the bag was perfectly wrapped.
All 5 stars go to Kevin. He kept things simple and did everything he could to assist me throughout my transaction. I will definitely be making more purchases, thanks!

Looking for a nice, mid-​range everyday bag and knew I wanted an Alexander Wang. Had absolutely no problem with the store associates, in fact, quite the opposite. My assistant was helpful and polite, ran to the back room to get me a couple of options to decide from.
The space is calm, serene and well edited. I did, however, want to get in the fur hammock! Definitely need one of those…
Very happy with my bag, and enjoyed shopping there.

the CHILDREN (i emphasize children because that is what they are) who work here think they are all that just because they work as cashiers at a so called brand name shop.
i went out for coffee in soho, didn’t dress my best and didn’t have to, and wandered around the streets whilst waiting for my friend. ended up outside of alexander wang, became curious about his in store collection because so many people at my school worship him (don’t see what the hype is all about, really). naturally, nobody was inside, and i stuck out to them like a sore thumb. after walking around examining the clothing that were on sale, felt surprised that nobody came over and asked to help me try anything on. i looked around and saw one gay filipino guy and two college aged (around my age) girls pointing and smirking at me. one of them walked up to me and quickly walked back to the group, which was now giggling uncontrollably.
was this really necessary? you work at a retail store, you assfucks. you are the lowest level on the fashion food pyramid, even lower than unpaid fashion interns. nobody cares about your being there, and you can be replaced at any time of day. i don’t understand how you can soak yourself with so much empty pride and think you’re worth anything in the fashion industry to treat a customer like that.
i’m a fashion design student, studying at FIT an Central Saint Martins. i will eventually open up my own line of clothing. and i will do anything in my power NOT to employ people who think they run the world, especially when, in actuality, they are not worth anything more than a dispensable object in the eyes of the designer they so adore.

Worst customer service of ALL TIME. I have a Rocco bag that was purchased from Aloha Rag, but no receipts. First off, can we talk about how crappy their bags are constructed? The screw hardware on one of the straps got completely stripped off from how heavy the bag is and the store doesn’t sell straps sooo that part is impossible to replace unless you have proof of purchase. Ok whatever, its fine I can rig it so I can still use the longer strap, it doesn’t look perfect but I don’t care. One night I was out and the leather on the body of the bag completely snapped off, so the next day I brought it to the store to see what they could do. The dude helping me explained that even though I don’t have proof of purchase I would have to pay $ 50 (seems like a somewhat arbitrary number but ok whatever), ship the bag to customer care and then they would replace it, I would just have to contact customer service first. Soooo I get home and email customer service and they told me COMPLETELY different information than the sales associate, including that I would have to contact Aloha Rag, take pictures of the bag’s condition and everything wrong with it, the bag has only a year warranty sooo if anything gets messed up with it you have to pay for the repair out of pocket, etc.
To make a long story short, I brought it to a leather repair shop in Alphabet City and they fixed the bag for $ 12. If you’re going to buy any shoes or bags from Wang make sure you keep all the receipts because I GUARANTEE your stuff will break. Everyone I know with a Rocco has had the same strap issues as me. I love the brand but. ugh the customer service is deplorable.

Alexander Wang joins a slew of other up and coming promising Asian American (Thakoon Panichgul, Jason Wu, Prabal Gurung, Phillip Lim, Derek Lam) fashion designers today. His first US flagship store opened last year in SoHo. Housed in the former location of Yohji Yamamoto, the store is sleek and minimal with a luxe touch. Think marble floors, white walls, sparse clothing racks, a black leather sofa and a fur hammock smack dab in the middle of the store. I never thought about putting a hammock in my living room, let alone adorned entirely in black fur, but Alexander Wang does. The designer wanted the store to be comfortable and homey so that customers would feel free to lounge and try on items. However, this is the exact opposite feeling I felt upon entering and walking around. The security guards also discourage taking pictures of the fur hammock (I know, I tried). So much for fun and whimsy window shopping.
Wang’s aesthetic is grungy, slightly askew, but still put together with a flowy touch. If black is your dominant color in your wardrobe, then Wang would add onto more of it. He has two lines: Alexander Wang and his diffusion line, T by Alexander Wang, a casual, sportswear line for everyday luxe basics such as sweatpants, tanks, tees and shorts. Listen, I love basics, especially in black and white, but there is no way I am paying $ 175 for a pair of charcoal sweatpants.
Service here is pretty much non-​existent unless you wear head to toe Alexander Wang or something resembling the brand’s aesthetic — dark, brooding colors for the downtown chic girl, all with a hint of oversized and flowy wonder. Occasionally, you’ll see a pop of color to break up the black and white palettes. But honestly, the lack of attentive service doesn’t bother me as I’m the sort of shopper that likes to peruse at my own leisure and the only time I need assistance is when I need a fitting room or need my purchase to be rung up.
The store sells mid-​tier goods. Expensive, yet reasonably so (for designer standards). Luxurious, yet sort of ubiquitous and well known (street style bloggers and young celebrity starlets love the studded accessories). However, most of their goods end up in the sample sale so it’s difficult justifying paying full price when you can wait until the end of the season. This is primarily the reason why the store falters. There are only a few items I would need to have in my closet, but most of them I could wait a few months until they were discounted and risk it not being in my size.
I came here to possibly buy the Rocco Bag, but they didn’t have it in the leather and hardware finish I wanted (smooth leather in rose gold) at the time. I never felt rushed or intruded when I was checking out the specs of the bag and trying it on in the mirror, but due to the lack of selection, I would opt for shopping elsewhere. Come here during end of the season sales for discounted Ready to Wear, but for bags and leather goods, I’ll stick with Barneys or Bergdorf Goodman.

I’m not sure why everyone hates on their sales people. I thought they were extremely nice even the moment I walked in.
I dealt with 2 people while I was there, both seemed very friendly and got in some good laughs.
If you’re there to just look and touch without buying, who would want to help you…
I bought their croc embossed leather travel wallet — absolutely over the moon!

I didn’t experience the service nightmares everyone is complaining about, but i can see it could get heated in here. Retail sales ppl are in most part wallflowers especially if you hire those lookers. Want to purchase 3 pairs of pants and they were out on one style. One of my pants was already balling up after two washes so i guess quality is not on par with Y-​3.
Pros: More affordable than similar designers
Cons: Questionable quality

NEVER EVER EVER BUY FROM THIS STORE. from this store it made me hate alexander wang. i will never ever purchase anything from alexander wang ever again.
i got a bag from that store without anyone telling me the store policy, returns only give you store credit. so angry, they make me come to the store talk to the manager for nothing, because she wont give me a refund.
the staff in that store, are so snobby! they judged me from the way i dressed right when i stepped in.
so so so disappointed with alexander wang.

Alexander Wang, I loved you once in a blue moon. I actually appreciate the customer service at department stores that sell your brand a lot more. The people at this location don’t even pay attention to you unless you are dressed in head to toe AW.
I love the clothes, but they always go on sale and move to sample sales anyways. Why overprice the clothes when no one is going to buy now?
I wanted to take a picture of the «Alfred Hitchhock Birds» display, but I was quickly scolded by a rude security guy. It wasn’t like I was trying to take a picture of the clothes. It was a damn bird.
Never again will I step foot in such a crappy store. I’ll buy Alexander Wang at department stores.

Was torn on how many stars to give in rating this store, but hoping that with improvement, Alexander Wang gets to continue on his mission of beautiful design and innovation without being hampered with the quite fixable yet crucial problems with his store that may tarnish his brand leverage.
On the plus side: the store is gorgeous. As an Eastern European, I was excited about the concept of a fur hammock. As a minimalist, I was enthralled by the airy and open environment. As the daughter of a gardening-​obsessed mom, I loved the greenery. As a fan of Wang, I was psyched he was opening a flagship.
On the downside, and where I think the store really needs work, is the staff training.
The first issue was that the store was not that crowded and yet no one approached to help me. (Not that this should matter, but I was dressed well and properly accessorized, on the way to a brunch date at Balthazar.)
I was there to check out a jacket I had spotted on the Bergdorf’s website. A busy woman with little time to shop, I frequently «windowshop» online and then attack my prey at department stores.
I arrived to browse the collection as well as to inquire about the jacket. My inquiry was received with much confusion, and I was punted from one salesperson to the next. No one was familiar with the jacket, despite the fact that it is also listed in the online collection on Wang’s website. No one took my name down to follow up and make a sale on a four-​figure jacket. No one was rude, but also no one was interested in helping. Additionally, a comment was made on how the staff wasn’t as familiar with the collection as they should have been because the buying for the store was done by someone other than whoever usually does it (errr… not sure what that meant… the janitor? an intern?)
Recommendations:
1. Staff receiving proper training on the contents of Wang’s collection
2. Staff taking a course on «how to make a sale in retail»
risk: not a positive or effective shopping experience
reward: beautiful store to check out