H&M

Very very bad experience! Kids section was a mess, sizes were not organized. Poor customer service! Was waiting to check out for over 15 mins at the only register on the first floor, while 3 other associates stand around chatting the whole time. I asked if the other register could be opened, was told «no» and walked away. This store need a major retraining in customer service!

Bad experience and bad service twice!!! The first time I thought they might be overworked because of the Holidays but yesterday — simply LAZY, UNPROFESSIONAL AND RUDE!!! Especially the manager, Julia, who refused to help me with a display dress that I was trying to purchase and didn’t let the workers help me either because they were supposedly under staffed. Meanwhile, one of the associates was helping another customer with 5 different outfits as if she was her personal shopper. Shame on you H&M at Northbrook Court!

Very unhelpful. I needed a certain size, but the only one in the store was on the manikin. Manager wouldn’t take it off for me. Left feeling unsatisfied and annoyed at their unwillingness to help their customers.

This H&M is really disorganized and the service is curt. It’s reminds me more of an outlet mall KMart than an H&M: (
I bought one top and would have grabbed a few more items if the store were easier to browse in and the staff were less apathetic & icy.

I know it’s a big box, but I wanted to update my review because last night’s shopping experience was a win in so many ways. Much better than the last time.
My hubby made me stop in here because I really do need some basic tops. I mean really basic tops like t-​shirts I can throw on. I hate spending money, so I’m the kind of person that holds onto everything as long as I possibly can, but I’m now at the point where I really can’t go on with what sits in my closet anymore. Everything is fugly looking IMO.
H&M is great for basic tops, and last night it seemed like the entire store was on sale. I cleared my mind, remembering of all the ugly things in my closet, and went for it. I took the time to try stuff on and ended up with a few tops — $ 138 worth! It’s my hubby’s fault — he made me do it ;-)
During my shopping experience the staff was incredibly knowledgeable about where particular types of tops could be found, and they were keeping that dressing room cleared like nobody’s business. Even though the store was pretty packed for a Tuesday night, the lines remained short at the dressing room and at the check out counter. Trust me, I’ve stood in some long lines here.
A few things I noticed while I scoured the right half of the store and where I spent all my time:
1) They have a really nice section of business casual basics for those who have to dress for work. Lots of tank tops and blouses. Many of their blouses are thin, so tank tops are a good alternative for layering. Some great basic knit dresses that can be dressed up or down — love that idea.
2) New buttery soft fabric options on some of the racks — Pima cotton rules.
3) They have great basic t-​shirts (currently on sale for 2/​$ 10). I mean how can you go wrong with that?
4) I discovered the secret stash in the back dressing room of clothes they haven’t put out on the floor yet. They had these deliciously soft Tencel thread duster-​type long denim tops, and I snagged one right up. It’s so soft it feels like I’ve been wearing it for years.
5) Sales. Sales. Sales.
When I shop here I always worry that a million people will have the same shirt, but I scored some finds that I didn’t remember seeing the last time I was there. Keep your tags on everything though when you get home and try them on. Take your tags off and you’re doomed… no going back. Well at least that was my last experience.

I would love to give h&m a 5 star review however their staff sucks. The store itself is normally clean, but not very organized. It’s kinda cluttered and needs someone with retail experience to redo the layout to make it easier to shop.
Compared to other h&m locations this one lacks, mainly in customer service and staff training. I shop here because its h&m, not only I love the clothes, but now my husband and daughter do as well. It is very frustrating every time we visit however when there is little to no staff members on either of their two levels and only one register open every time. Always a very long line, I think maybe once or twice we’ve been lucky and been first in line.
None smiling, almost rude, unhappy, annoyed employees not willing to go the extra like other stores I’ve visited. I’d expect a bit more not only from h&m but from any store in Northbrook Court. Unfortunately I’ve only encountered one employee in this location that was helpful. It’s quite frustrating.
Poor customer service and lack of knowledgable helpful staff has lost h&m as a company hundreds of thousands of dollars I’m sure, as I myself have left while trying to wait patiently in line over a half hour one instance with no purchases and very frustrated. As well, almost every visit I’ve witnessed other customers setting down their planned purchase items and leaving with nothing but a frustrated look.

The service at this store is horrible. The employees always seem to be missing from where they should be. The dressing room attendants are never there, and when I go up to the counter to make my purchase, I am almost always waiting a few minutes for an employee to even notice I’m ready to check out.
I am writing this review because of my visit today. I was returning a phone case that I bought yesterday. I walked out of the store with it already on my phone. The lady who rang me up offered to throw away the packaging for me. Little did I know that I would need that cellophane wrapper today when I tried to return the defective case. When I got home yesterday and tried to make a call, the person on the receiving end could not hear me. The reception was shot. I took the case off, and the reception was working fine again. So, I came to the obvious conclusion that the phone case was interfering with my reception and what not. So today when I went to return the faulty case, I was extremely displeased when the store manager would not accept it because I didn’t have it’s original packaging. Therefore, she deemed the product used and said she was not able to sell it to other customers. I questioned why she would even try to sell it someone else because it was clearly defective. She could not provide me with any answer. She could not offer me a refund of any sort or even an apology. She kept claiming that the product was «used,» and that there was nothing else she could do for me. She was rude and not understanding in the least. Shouldn’t the sales person who rang me up and offered to throw out the packaging reminded me of the return policy? Guess not. The manager continued to give me a snotty sucks-​for-​you look as she kept repeating the same tired line: «we cannot except this return.» Or something generic like that.
This is my warming to everyone that shops at h&m: beware of their poor quality merchandise because their return policy is unforgiving just like their staff.

Like their low prices, but dislike their quality.
After washing jeans/​shirts just once, it could go straight to the trash or to my smaller fitting cousins.
Stock up on clothes you plan on wearing just a handful of times.

I was there for the first time today. I am always looking for new places to find clothes for my kids. I was amazed by the prices and the selection. They also have a nice and very reasonable men’s department. A great place for clothes for the prices.

Great prices on wardrobe staples if you like the limited selection, and are a short, thin person. Otherwise, abandon all hope ye who enter.. .
A nice addition to Westfield’s Northbrook Court-​clothes that may not fit most people, but fit most budgets.

This is the most amazing H&M in the Chicagoland area. Not only is it brand spanking new but it is kept up so nicely. I’ve been here 3 times since the opening and the clothes are always nice & neat. The staff does such a great job of asking if I need help when I’m on the floor or even in the fitting room. The manager, Nicole was so nice & helpful to me at the opening. She hooked me up with a coupon & they were passing out so many free prizes for the customers. I am going to make H&M Northbrook a stop on my way home from work more often! Not to mention that H&M is so inexpensive. My friend got a whole new wardrobe & accessories for $ 200 on Saturday. I recomend this location to everyone.

2 stories of H&M for everyone. Good customer service. Get something in style for less. You know the deal.