Apple Store

Service here is a nightmare! Their text system is terrible! They keep pushing you back.

Why I regret getting a Apple Inc. Mac and can’t believe everyone has one…
1. You can’t SIMPLY just open an image in a folder, click right left/​right to go between photos. You have to Command + A, then click Left/​Right… more steps. Then when you hover over a simple photo, you can’t just click Delete like on Windows… You have to Exit the preview and delete the photo.
2. Want to Delete something… No. You have to click Command + Delete. 2 Fingers
3. Want to Drag a Full Screen Window from 1 screen to another (2 Monitors), you won’t be able to. Because that’s not Mac was meant to work. You have manually drag the corners of your browser to fit your screen then you can pretend it’s full screen, just so you drag windows from 1 screen to another.
4. Have a business? Want to simply rename a phone number in Skype Business… Good luck, it takes 4 steps instead of 1.
5. Have 2 Screens or even 1 Screen but working on 2 things at once… Try hovering over a Youtube Video or any work you’re doing on a different screen, your mouse will NEVER be recognized.
6. Interested in configuring every little thing when you get a computer? Get a Mac.
7. Want to have a browser with almost invisible tabs, get a Mac and you will have Safari, the most worthless browser for getting any work done
8. Are you a windows user? Do you have to «Eject» every device without it breaking? Well in 2016 my friends, if you have a Mac, your computer has to be told that you are about to take out a USB
9. Ever type something out and wanted to delete the letter before the word, with Windows, you click Delete. With Mac, you just have to press 27 buttons in order to delete the first letter of a word. Or press the left button for an hour so you can use «Delete» (Backspace in Windows“
10. Ever wanted to sit there and look at 2 monitors, while your Mac figures out that there’s 2 monitors plugged in? Well now you can sit there and waste 15 minutes, by buying a Mac
11. Did you know you clicking SHIFT will not select all the photos in between in image view mode? You have to go to list mode to use the SHIFT option. In thumbnail mode, you have to select all the photos in those rows and unclick the photos you don’t want? I can’t understand why people think Mac’s are easy…
These problems have nothing to do with «getting used to a Mac», they should be default. You shouldn’t have to eject anything, I shouldn’t have to select all the photos to see them 1 by 1. Who has time for that when we all have 1000’s of photos? After being convinced to get a Mac, by the fellow Mac users, I have to say, I can’t believe so many people use this Metal Giant iPhone thing and think it’s a computer just because it’s fast and metal. Mac’s are durable and fast. But if you ever want to accomplish anything in life, get rid of this metal scrap. Apple Inc. It’s 2016, your software sucks. You may have a lot of money to advertise and make something look good on the outside, but on the inside it’s a worthless product.
P. S. NOBODY SHOULD HAVE TO MANUALLY CODE IN MAC TERMINAL TO MAKE CHANGES TO THEIR OWN COMPUTER!!!
P. S.S. Edited: For all Mac Users, you may think this is dumb, but after years of using a Mac, you are just used to using a bad product and think it’s normal now. Blind Love.
P. S.S.S. My ultimate favorite is when you preview a photo in a folder with 1000 pictures, click right until you’re viewing the last photo in the row, then when you click right… The Mac does not realize it has to go to the next photo… You have to click DOWN!!! I’M NOT TRYING TO PLAY PACMAN!
I wish I could return this garbage after the 14 day return policy. Horrible

Jazmyne and Jon were extremely helpful and Informative. Good people and great service

Went in to have an iPad checked out. Waited 25 minutes, which was fine since they texted me when ready.
Corrected the iPad issue but when I asked the apple associate for help with an iMac (whether the Mac can support multiple monitors) he said, «I don’t know» and told me to wait in another line for 30 minutes!
This is not acceptable service. All employees should be knowledgable enough to answer basic questions, not just pass the buck to someone else.
Asked to speak to the manager named SCOTT. He could tell I was upset with regards to the prior incident and decided to walk off and ignore me for another 20 minutes !
Not acceptable, will report this apple location to the corporate office!

Praise be to the Genius Bar!
These kind people took my money and replaced my phone after it went swimming AFTER Verizon said they wouldn’t.
General advice: never talk to your carrier about your phone. Apple should just carry mobile services.

Really nice associates and always helpful. Even with out of warranty phone screen was replaced and problem was solved on high professional level. Yes I will come back to buy more apple products.

Great experience! I took my computer in to get looked at and when the guy couldn’t find anything wrong he kept digging until he found something wrong! Most places would have given up after the first initial check! The appointment took a little longer than expected but worth the wait!

This is not my normal Apple Store location, it’s my «backup» store. I am not only closer to, but also prefer the Deer Park location. I think Deer Park has more traffic, and so maybe just based on the volume — they see more/​deal with more. I feel like the customer service/​genius bar helpers are usually friendlier at Deer Park.
This store is located in Northbrook Court Mall, at the Macy’s end, 1^st floor.

I brought my friend to this particular Apple store because it’s in Northbrook and I assumed they give less problems to customers here because they get the «richer population» and want them to come back and buy everything else in the store.
My friend’s warranty expired for his iPhone and his phone was overheating to the point where the metal started melting and the color faded! Literally, the phone would be too hot to hold. So we brought it to this location, they exchanged it for a phone (not sure if it’s new or refurbished) without taking much time. I’m not sure if it was recall that my friend missed or if this is their usual protocol for overheating phones, but it was an extremely simple process.

Went in to this place ready to buy a new phone and computer. I couldn’t get anyone to even look at me for 20 minutes. So I left. The employees playing guitar hero seemed to be having fun though.
I’ll go back to the Apple Store in Chicago. They’re is always a wait, but at least they let you know they are interested in helping.

I have been to this location 3 times alone today. Adam Kaleta, who recognized up from out visit 2 weeks ago almost for the newest iPhone, along with Josh Dawson were patient, considerate and kind in getting things done to our satisfaction. Adam stayed with the «challenge» until it was complete. It is a busy store and environment! Almost all the times we have been there, representatives for the store are willing to come up with creative solutions to problems without feeling like we are «bothering them». Thanks to Josh and Adam for helping this family to feel like Apple is the right choice for us in staying connected whether in the same city or travelling.

I wish I could rate this place zero! I needed some help to install iOS 9 on my iPad because an error message kept popping up. I was assigned to a technician named John Vong (or Wong ??), who was incredibly rude and arrogant. Without even letting me show my problem, he told me that I was wasting his time and I should go home to read the articles about iOS9 online. He acted as if he was someone important. He was not willing to help at all because he was «TOO BUSY» — not really. He was truly the most insanely rude and unprofessional technician I’ve ever met. Lucky enough, I waited awhile and finally got help from a super friendly and patient technician Steven. Significant difference between two of them!!! I went to speak with the manager about my experience. Stony faced, he listened to my story as if I was lying. Not apologetic at all.
I guess there are many friendly employees like Steven in the store. But my first encounter with this John really ruined my mood. The manager’s careless reaction made it future worse. One star is the best they can get. Avoid this John and request a different technician, you may have better experience than what I had with this store.

Crazy busy and was worried I would never get help. I went to check in good news for me I am buying so don’t need an appointment. Bad news for others that had a issue I guess you can’t walk in. After explaining what we need the Mac for we were told about the promotion for students. Very cool Beats Solo 2 free with any purchase. Also bought a wireless printer and saved. Was very happy with the service given to us.

They’ve really got to figure how to better support their products through their stores. Read the reviews, and you’ll see consistent problems. They’re great at displaying and selling products, but need better support after the sale – especially with defective products.

Lost everything on my phone, wouldn’t of been able to get a new one. Got to the Apple Store and it wasn’t busy at all. The website said earliest possible appointment was 7pm. I got there at 11:55am And was accepted as a walk in. FRAN IS AWESOME!!! very knowledgeable, very Patient, an APPLE SUPERSTAR IF YOU ASK ME. My phone was fixed no charges.
ASK FOR FRAN.

Troy and Jasmine– thank you for the help, without which would have forced me to buy a new phone entirely (instead of a thorough port cleaning which was the cause of all my «bugs»)
Quick, kind, and simple. Y’all are wonderful.

Why is it that every time I visit the Genius Bar I leave feeling stupid? Happy, but stupid. I mean it’s the Genius Bar after all!
Nine year old girls have been calling my hubby… yeah, it’s crazy. I’m pleased to say there’s nothing better than working out technology kinks when you need them resolved. Recently we added another iPad to our Verizon plan and our boys each have their own iPads now. But, every time one of the boys’ friends would call for a Face Time, the call ended up going to my hubby’s phone. Yeah, that’s just not cool.
After my hubby messed around with trying to separate his account from theirs… for hours and days… I insisted he go to the Genius Bar to get smart. Thankfully he left super enlightened. Our whole family went in, we waited for only 10 minutes after our set time, and our genius man Lorenzo saved the day. He helped the boys get their individual accounts set up, the girls off my hubby’s phone, and the world is all a better place now.
Lorenzo was great with my kids and helped them understand some of the cool features on their iPads. He also took his time to explain how things work. Tonight’s visit was great! And, major bonus points because we got to check out the new Apple watches. Oh yeah…

This company is doing a lot of things right. Always been an apple user since they first came on the scene. Yes the kind u strapped a TV monitor to the giant boxy keyboard. Anyway this store like most are packed. Make an appointment online before you arrive if you come for an issue with your device. They often overbook and aren’t exactly timely but what they do right is get the job done. They want you to leave the store with your device fixed without all the excuses some place like best buy might give you. Great company and glad to have a local store in the area.

Elliot helped my family exchange two unlocked iPhone 5s’s that I had purchased for my mom and dad, but were not able to activate with Verizon due to a
glitch.
Thanks Elliot!!!
Now my parents finally have a smartphone

Stupid Apple and its stupid employees.
My husband and I had 10 free minutes and decided to pop into the Apple Store. I just wanted to find out when I can upgrade my iPhone. 30 seconds later I find out I can upgrade in June. And what is staring at me with those luscious apps? The iPhone 5. How convenient.
As I’m purring in one part of the store, hubby is now checking out the latest version of Apple TV. We had the original Apple TV and after six years it finally gave up the ghost. Not a bad run for an early version.
Before I know it, I’m asking the staff a bazillion questions about how the streaming works and what if I don’t have my photos in iCloud. And, get this, they answered all my questions and even found someone when I stumped them. Now I have TWO items on my Want List.
And to top it all off, while they were showing me how I can access the other computers on my personal network, the coolest little game — Tiny Wing — appears. Foolishly I ask what it is. Before I know it, I’ve got the app on my phone and my kids (and me) have played it nonstop for three straight days.
Stupid Apple and its stupid employees.