Enterprise Rent-A-Car

The staff was friendly and pleasant, my only complaint was that the line was longer than I would have liked but I also saw lines at every other counter and I imagine that to be the case when ever a large plane comes in to a small airport.

The customer service exemplified by this location is STELLAR! I was charged an additional $ 7.00 a day, for a vehicle I’d extended the agreement, for seven days. When learning of this, needless to say I was not happy and my feelings were obvious. The representative’s response (her name escapes me) was phenomenal! This in spite of the fact, that I was «dismissive» of her explanation and in hindsight, (I) bordered on being rude.
Her handling of my «issue» was exceptional. She went above and beyond to ensure that I walked away with a «fair» alternative.
I highly recommend you offer business to this location. They manage ALAMO also.

4 stars for the service
Very friendly and gave me a free upgrade. Also, it was a brand new car with 25 miles on it. Hardly any wait and they had three reps waiting to help. Easiest rental yet…

The rental went OK, but when I got the bill, they charged me for a tank of gas when I returned the vehicle full. I have called this facility several times today and only spoke with reps who had no idea what they were doing and had no power to take any corrective action. One spent 20 minutes just finding my contract on the computer. The manager spent all day «at the other lot». Leaving a call-​back number got no response. Why can’t they just play fair?

Terrible! One person working the counter, super slow. Was waiting in line for over a hour!

The counters at Norfolk are conveniently located and the people at this Enterprise are generally pleasant. I’ve rented here in the past and likely will do so in the future. That being said my rental this trip was substandard in a couple of ways.
1. When I walked up and all throughout the process of getting the car I reserved both agents were discussing how bad another customer was. I have no idea who that person was or if they were a terrible person or merely insistent that Enterprise honor something that the employees didn’t want to be bothered by, but I certainly didn’t want to hear about it. I especially don’t want to hear about it for ten minutes while the guy runs me through the rental drill.
2. I was offered an easy pass to rent, but not told that the two major tunnels that would take me back and forth were easy pass only or license plate camera tolls (meaning that they’d take a picture of the plate and then mail the bill to you if you didn’t have an easy pass.) I even mentioned that I would pay cash through these tunnels instead of renting the pass. If I get a bill I’ll obviously be insistent and then they can talk about me when I’m not around.
I have rented from Enterprise at multiple locations in New York, Los Angeles and San Francisco as well. This branch is not an example of the best of those experiences. Not the worst, just not the best, and they seem ok with that.

Pros: Pick-​up is inside the airport — just an elevator away. So nice! Reasonable cost and the person did not try to up-​sell me (although I heard her colleague trying to sell everything to the guy next to me). Car was nice and new and it was a free up-​grade. The price was great too $ 174 for a week.
Cons: It was a real pain dropping off since it is in a parking lot across the way. I was on my own with lots of bags and my daughter. No carts close by (they were all taken) and then the walk to the airport was difficult… small ramps with tight turns.
I would still rent from Enterprise again if I was back in Norfolk.

The absolute worst rental car experience I have ever had. Everyone has an hour wait. Some are longer. The cars seem to be stored in Richmond and they do not bring them over until you get there and check in. The most ridiculous system of all time.

After using Enterprise over the past 10 years and having the membership PLUS, this was the first time we had terrible customer service They didn’t have anyone available to inspect the vehicle prior to rental and made us sign/​initial prior to getting in the vehicle, no representative available to explain or show us how to use the features of the vehicle. The car smelled like cigarette smoke and stale beer and had empty beer bottles rolling out from under the seats. Very disappointed.

I rented a compact car June 2^nd thru June 9^th, 2015 at Enterprise Rent a Car. I had the best customer service from beginning to end. I rented it at the Norfolk International Airport.

I had a car reserved when I flew in to Norfolk on business. I needed a car to travel the next day to North Carolina. When I arrived I was told, «Sorry, we overbooked by 10% and don’t have a car available for you.» I was told that maybe they would have one the next morning if I could come back. I came back the next day and the manager found a car for me, but I was offered no concessions for the lack of availability of my reserved car or the inconvenience and expense of cabbing to my hotel and back. I am an Enterprise Plus customer and rent cars on business all the time and this is by far the worst experience I have ever had. What is the point of making a reservation if they give out my reserved car to someone else?
I went to the web site to complain about the poor service and the web site has a bug in that you are required to list the rental location by a search field; however, the search field can not only not find the Norfolk locations, but in fact can not find any locations in North America. I guess it is pretty easy to think you are doing a good job if your complaint line doesn’t work.

I give it one star because it will not allow zero.
I waited 55 minutes for a car and I am now the 6^th person in line. So for being a loyal plus customer this is not acceptable to leave anyone waiting this long. Update it’s now been 1 hour 20 minutes still no car…

Reserved a car here for over a week so it would be there for me on Tuesday 2−24−15. My plane was delayed a couple of hours and when I got there at 11:30pm, it was the only counter that had no customer service people manning it. Instead, it said to to the National counter across from them. Only one person there with no cars to rent. I had to get my own taxi and find a hotel near the airport which I had no reservation. I am a PLATINUM member with Enterprise and have only been treated this way one other time. Two other car rental places at the airport had a few cars, but were holding them for folks who had reserved them for pickup… You would have thought that Enterprise would have treated a Platinum member a bit better… Well, they salvaged this rating by giving me a free rental with free gasoline the next morning… Hopefully they will learn from this…

I always choose Enterprise for their fine service and my last trip through Norfolk was no different. The people there were friendly and courteous, both in person and when I called with questions. I appreciate that they did not try to talk me into services I did not want or need, and they didn’t try to make me feel guilty for NOT wanting such services!
When I returned the car, they went out of their way to drop me off where I needed to be to catch a hotel shuttle rather than I flight.
Thanks, Enterprise. A+++

Out of all the car rental options at Norfolk airport, Enterprise was the only company that didn’t try to sneak in insurance into the rental agreement. I arrived at the desk and was helped by Cassandra, who was nice and very efficient. I was in and out in less than 10 minutes and no shenanigans! The car itself was a little dirty but it wasn’t a dealbreaker. The windows need cleaning but the interior was spotless. I paid maybe $ 20 more on the total price for this rental than I would have at Budget or Alamo but it was worth it for the positive and honest experience. At Alamo and Budget, even though I made sure to check all the charges before signing off, I worried that I missed something and they would find a way to charge me. The little I paid at Enterprise was worth the peace of mind of not having to worry about anything like that

Very fast and friendly service. Was probably finished within 15 minutes.
Arrived around 9am and was immediately helped in securing a car for my business trip. The car they gave me was clean and working perfectly. This is definitely on the better end of experiences I’ve had with rental car agencies, especially Enterprise. Thanks Norfolk Int. Airport Enterprise!

Best rental car experience I’ve had. From the moment I arrived at the front desk I was treated with professionalism and respect. The transaction was seamless, and the car was nicer and cleaner than other companies cars of the same category. I rent from Norfolk constantly and will always use enterprise.

Upon arrival, I learned that my reserved car was not available due to heavy rains, and I was 8^th in line to get a car. The staff remained calm, kind and professional. Cars arrived a short time later. I use Enterprise regularly for work and will continue to do so.

This was the best, most professional rental car experience from beginning to end I have ever had.
No doubt about it!

I booked through Costco so the rates were cheaper than anywhere else I could find. Everyone was very friendly at both check-​in and when I brought the car back. The process was quick and easy. We rented a Nissan Altima that got amazing gas mileage (very different from our two SUVs). The only suggestion I would make and I forgot to mention this when I brought the car back would be to change the windshield wipers more often. The ones were had weren’t so great. Thanks Enterprise!