Alamo Rent A Car

OUTSTANDING CUSTOMER SERVICE!!! EXCELLENT TEAM WORK!
I went to pick up my rental from Alamo around 6 pm, there was about 5 people in line ahead of me. The gentleman at the counter (Kyle) was truly multitasking between helping a customer along with answering the phone. Apparently there was a limited amount of fullsize vehicles. His interactions with the customer an the waiting customers put everyone in a good mood. THEN, along came Dee who jumped right in to assist Kyle. Their team work was amazing. They apologized for the wait (which no one mined) They explained in detail an answered customers questions an by the time I was called up they continued the smiles an humor. I rent often, an I will say this was a great experience. Some car rental establishments in the airport make you feel like your bothering them, they are not smiling nor welcoming. Again thank you alamo for these two workers who went above an beyond to make sure their customer was pleased.
Joe B

Lesson learned… Don’t prepay for a «best available». Of course at the counter all they had were passenger vans, but for 50% off I could get a midsize auto. So, knowing I was getting ripped off, but having flown for several hours, I just said ok and paid the extra money. The experience left me with a «think I’ll try a different company» next time attitude. There is plenty of competition at the airport.

Kyle and Dee were most pleasant at check in and car pick up area. It was early evening as I drove out of the airport, and it wasn’t until I got on the highway that I noticed the rear window was so dirty I could not see anything but blurry head lights behind me. Naturally, the next morning it was back to the airport to get the window cleaned. This old lady does not do windows, or pay to wash someone else’s windows! In the light of day, it was obvious the whole interior of the car was filthy. But, my only concern was visibility. Went to car return, explained the problem and a young man said to wait and he would take care of things. Which he did by washing the windows. When he saw the condition of the interior, he suggested switching out the car. Again he did just that. So, thank you JB and the young lady who helped you, whose grandma’s name is Hilda. Now, if Alamo does a JB asked and waives the pre paid gas fee for my troubles, I will use them again.
Lucille J

Best price! Great service! Thomas at the front desk was very cheerful and friendly. Dee who gave us the keys did a great job explaining how to use the start button to turn on the engine and the other features of the car. She helped us do the walk around to make sure there was no previous damage. She had a nice outgoing and fun personality!

Thomas Tucker and Cassandra Williams are AMAZING. They saved the day!!! They were extremely helpful and had awesome customer service, where other companies were severely lacking. Forgot the other rental car companies and choose the Alamo/​Enterprise team. They get it right!!!

DO NOT PURCHASE PREPAID GAS AT THE RENTAL COUNTER!
The initial rental counter check in was a bit early so the nice female rental agent informed me that I would be better off getting the car at the specified time where I would be saving about $ 25. When I came back I was helped by another person where he kinda stressed the prepaid gas where their gas was a little cheaper than outside stations in the area. When I got down to pick up my vehicle I had to retrieve my vehicle and that there were interior issues where I had to swap out for another car. So I ended up having to run to get another vehicle and inspect it myself. The big surprise was at car return where my $ 16 dollars and change prepaid gas became over $ 50 as they tack on taxes and airport fees where even the attendant at check in was saying «whoa, that is a lot of taxes!». This my fellow car renters is «NOT» good customer service! I will be going on a lot of review sites to other unsuspecting travelers.
The follow up by Michelle Social Monitoring Coordinator was much better as they took the time to listen to my concerns and frustrations and have forwarded these issues to alert the regional management so they can better train and conduct corrective actions if necessary.

Alamo counter was easy to find near the baggage area THe agent was very professional. No shuttle bus (Thank the Lord). The vehicle was one floor down in the airport. Rented a Chrysler 200. Vehicle was in excellent condition. I had Just bought a Jeep, and and was able to understand and navigate the control panel located in the dash. It would have been a bit confusing for a non Chrysler/​Jeep owner. Dropped vehicle off at BWI Baltimore with no problems.

Highly disappointed. I made a reservation to pick up a rental with Alamo at 12:45 am on Dec 26^th. Since they close at 1am I called to confirm that they would be there because I will be pushing it close to their closing time. They ensure me that they usually wait 10 – 15 min if I provided my flight information when I reserved my car, I did.
My plane lands at 12:30, I am happy because I have plenty of time to make it. I find myself along with 5 other customers standing at an empty counter at 12:45. An employee at another rental counter informed us that they had already left. Sadly he did not have any rentals available. How so when you have several reservations and it is not even closing time.
After speaking with the other customers I learned that they had reservations also, some had also confirmed and others had trouble getting someone to answer the telephone.
Coming in from CA after midnight with 2 young kids, expecting to pick up a rental and not really destroyed my mood, my pockets and my plans.
Alamo left 5 families stranded, I wasn’t the only customer with small children. We all had to find an alternate solution (a taxi) to VA Beach and Portsmouth.
Alamo this is poor customer service, I will be calling to cancel my reservation and I expect not to be charged. I will never rent from you again and will encourage others not to also. Closing prior to 1am was unacceptable and unprofessional especially when you had reservations. If your employees felt the plane wasn’t going to make it shame on them, because closing time is just that, closing time.

The whole process was very smooth got thecar online went to the airport picked up my car wasn’t ask for an additional outrageous amount for deposit returned the car and was in and out in no time I would recommend to everyone.

The Norfolk office is quick and easy. Cars are right outside the terminal. We got a Toyota Camry, 29 MPG with lots of room. Return was easy as well. Both the airport and Alamo di a good job.

Still no call back from corporate or the location — Day 3…

I had a confirmed rental with Norfolk Alamo for arrival on June 20^th. I called the location about 7 pm to advise them that our flight was delayed in Orlando and that we would be landing at 1 am. They said they close at 1 am but are usually around for 10 — 15 mins closing up. I arrived at the counter at 1:10 am and the location was closed. They had a sign stating to go to National which was also closed. I went next door to Hertz, still open, and waited in line. When I got to the front I was told that they weren’t taking new reservations but were just waiting for all there current reservations to arrive. (example of good customer service, BTW) So, I went to Avis and got a car which ended up costing me 2 ½ times what I was supposed to pay through Alamo. I have been trying to resolve a complaint that I filed with Alamo for over a month. I have called 6 times and have been told that a Regional Manager as well as the Norfolk Manager would be calling me to address my issue and have not heard from anyone as of yet. Still waiting… and getting more frustrated by the day!

Don’t waste your time or money. Wish I could give a lower than one rating, my car was FILTHY when I got inside and when I requested a different car they told me that they didn’t have any and I was going to have to take that one. Next when I turned the car on, the tank wasn’t full but that was how I was told to return it. Upon returning my car I was charged for something I was told would be waived because I am military. WAY over priced for what I got. I am going to be sticking with Enterprises from now on.

Price was very right. Easy out/​Easy In. They didn’t have the full size car I reserved, so the borrowed one from another rental agency.

Got car from dark parking garage. loaded in luggage, drove 2 hours to my destination.
Arrived and realized car was filthy, it had not been cleaned and had horrible stains in back seat, it looked like «puke» had been cleaned up poorly. Called Alamo 800#, was told to call the Norfolk, VA office direct. Called 4 times and left messages with front desk. None of my calls were returned. Use Alamo as your last resort, their customer service is non existent. Called 800# again and was told I had to deal with local office. Great run around. Rent a Wreck has better cars and customer service, My one star rating was too high for this rental. Go Alamo, hopefully out of business.

One of the best experiences renting a vehicle. The check out was super fast and they even gave me a few choices of what was available. We picked a 2015 camry that was barely used and in excellent condition, and the best part was Alamo’s rental price was hundreds cheaper than any of the competitors. Drop off was just as fast and easy. Will definitely be renting through Alamo in the future!

Would like to give 0 stars. Worst desk service. Worst manager in airport, Kathy. She wouldn’t admit her employees ever gave bad advice during an accident. And don’t expect the Customer Service line to be any better. Have problems? Like being transferred to 5 different people who all can’t help you… book Alamo.

Alamo almost gave me a perfect experience. I received an exceptionally great deal on a compact car but received a brand new Hyundai Elantra less than 100 miles on it. My only complaint was that it smelled horrible. Not sure if it was the new car smell but it was so strong it gave me a headache if I drove for long periods of time. I’m traveling again soon and will be looking to Alamo for my rental again.

Perfect Experience
I got a Toyota Corolla for less money than the Economic Car.
Rental in Norfolk and return in Richmond were great.

Watch yourself and carefully listen to the agents here. The rental check-​in was painless and quick, which was nice. However, as the agent was rapidly reading the terms, he tried to sneak in basic insurance onto my reservation. It sounded more or less like:
«I have you in a Chevy Cruze, unlimited miles, you have chosen to return the car with gas yourself, **basic insurance**, and returning on Sunday at 6:30AM. Just sign here and you’re all set.»
Luckily, I travel enough to know basic insurance is extra and not included in my rental agreement. So I had him go over the terms again and stopped him when he attempted to pass over the insurance. When I asked if that was free with Alamo, he said no and that it would be extra…$ 15/​day extra! I politely declined but now I know to be careful at this location. This was the first time I’ve had an agent try and sneak in daily insurance and it bothered me enough that it has me considering the other rental agencies for the next trip into Norfolk.
The car itself was practically brand new and was located on the bottom floor, which was convenient. But since all the rental cars are located in the same garage location, I have no need to stick to Alamo just because of convenience.