Bank of the West

No just don’t. If you have this bank. I am sad for you. I came here to get some cash because my husband and I needed quarters for the laundry mat. Seeing as we have USAA and any bank will do for cash since they do not have branches in the West Coast. I came by here because it’s convenient/​closer to my home. Walked up got cash paid the $ 3.50 withdrawal fee for it not being my bank and asked the teller if i could get quarters. As i was not a customer she told me that i could not get change from her without signing into an account. But she’d be happy to set up with a bank account at Bank of the West. WTF? can you imagine the dumbfounded look i gave this chick. To get $ 5 worth of quarters with change i got from HER bank, i had to open an account. Wowza. Could you imagine what kind of fees this bank charges their customers. I would not recommend and wilil never use their bank/​atm to withdrawal money from again. Went to Wells Fargo across the street and the guy gave me the money no problem. NO questions asked. Just swapped out the $ 20 for $ 5 in quarters and $ 15 in fives. great servcie to them. Not so good here. Epic fail.

This bank is one of the worst banks I’ve ever been to. I have banking relationships with four other banks so I have a basis for comparison. We went here on a Saturday to take care of a minor issue that they called us in for. We got there at 12:30 pm. The first thing we were told after I showed them the account I needed help with was that the account number was too long. What??? I got it right from their statement. After realizing it was «not too long». No apologies. We were told we had to talk to a «banker» not one of the tellers. Well, 30 minutes later still no one comes to talk to us. In fact, another unhappy customer comes in complaining about a bank charge on her supposedly free checking. She gets served. We are still sitting there. I finally had enough and had to request that someone help us. Turns out the person who was just hanging around was able to take care of what we needed. This whole time, no apologies. I’ve gotten better service at the DMV.

I was recently unemployed and my parents sent me a check to help pay some bills. The check was drawn on Bank of the West. So I go to the local bank and try to cash it.
The people were rude and unfriendly because I did not have an account there. I explained I just wanted to cash it and they refused telling me it was too large of an amount because it was over $ 1000. They told me I had to go to the branch it was drawn on and it was Bank of the West policy. I explained that when I lived in another state, I never had this problem. I further explained that the bank was in Fairfield and I literally had no money to my name and no gas (not to mention the $ 5 for tolls).
I even was a little teary because of the whole situation and the teller told me «I dont know what to tell you, we wont be helping you today». I walked out stunned that they would not cash their own check. I spent almost 15 minuteswaiting for her to make this decision. It was embarrassing and devastating.
I went to the check cashing place and they told me it would cost too much and try the bank of the west on mowrey in fremont. which I did and they helped me without incident. So much for the «bank of the west» policy.

This bank is awesome! You rarely find bankers that truly care about their customers anymore, but these people really try hard to provide good service. I have made this my new bank… luv it!

My boyfriend and I came into this branch one day and were a little confused about where to stand for a teller. They had a boxed off gate section area thing at the first window and so since someone was standing and waiting there for that teller we though that was where we were supposed to wait too. After a minute or two we decided to move over to the other roped area, but there were no tellers. A woman walked up to ask how she could help us and then told us to wait in line (pointing to the line we were in with her hand). It was strange because we were already waiting in line, so the whole conversation was a waste of time.
A girl then walked up to ask us what we need, then let us know that she was doing the drive-​thru banking and couldn’t help us. Again, it was very strange. When a teller did finally appear at the window she wasn’t pleasant and didn’t explain what she was doing while helping us. While being helped a large line began to form behind us. The girl from the back came up to let people know she couldn’t help them because she could only do a certain type of deposit or something and that she was working the drive-​thru area. It was sort of ridiculous. Why go to the front and tell people you can’t help them? She did finally help one person by the time our transaction was finished and we were leaving.
We decided to not go to that branch again.