Wells Fargo Bank

Seriously one of the nicest locations in the Bay area that i have had the pleasure to use. They are very rarely busy and they seem to move pretty quickly even when busy. I am a fan. No issues here when it comes to customer service or speed of service. Great job whoever the manager is. keep up the good work.

This Wells Fargo is close to home so it’s very convenient. Every time I come to this bank I’m always greeted and helped with great customer service. I always go inside the building because I don’t trust the machines outside (that’s just personal reasons). The downside, whenever it gets busy there is a long line and wait. When I go there on a normal day, no line, fast service. They always take care of me. Easy deposits and transactions. A few times I’ve needed checks they’ve given them to me for free! Always helpful when I’ve needed help on auto loans and personal loans. Highly satisfied.

I love this branch. Gets there almost every other day for my banking needs. Kudos for Kelly who is always there to help me, a big cheer for Hubert who is always patient with me. The rest of the team are all nice too, you come in with always a big smile on their faces.

I came here earlier this week to set up an account for my teen daughter. I was there for one thing only and wanted to get it down quick since I was meeting a friend. Jerry Mckinnie greeted me and I explained what I needed and make it fast. He did everything in under 20 min with 10 min to spare. Jerry was awesome; very friendly and courteous. That is what I like in service… the other staff seemed friendly enough. This store was not crowded as always.

Wells Fargo in front of safeway.
Five stars for Kelly Gutierrez she was alot of help, Kelly help me with all banking needs. Everyone over all is very nice in here. I never really have to wait to long in most cases im in and out. Again kelly thanks for you help is much appreciated.

First off, let me start off by saying this Wells Fargo Bank is located inside the Newark Market Place Shopping with the Safeway and Ross.
Not sure why this Wells Fargo Branch has such low reviews. I’ve been here twice and have received pretty decent service and even got a free 2014 calendar!
Every time we come, we get greeted upon entry and usually there isn’t a line, and when there is it usually goes by fast. The tellers here are pretty nice and helpful for the most part.
Parking can be a hassle though because it’s inside a busy shopping center.

If I could give 0 stars I would! These jerk-​off tellers won’t let me do a same-​day withdrawal of my money that was cash deposited from another location. Third time this has happened and it’s very annoying! Blonde tried giving me an explanation, but all I seen was her big mouth flapping gums!

This review is for the branch near Safeway.
My family have recently funded a Revocable Living Trust. We need to retitle our accounts in several different banks. This branch is the first one we try to do the retitle.
The person who tried to help us is with a title called «Personal Banker.» He gave us a form to fill out and said we need to do notary. We were very confused because our lawyer told us we there was no notary needed. While we were waiting for another Wells Fargo employee who could perform the notary for us (he was busy at that time), the «Personal Banker» tried to pursue us to open a regular checking account. Since the PMA Package that we have includes a Premier Checking Account, we never bother to open a regular checking account. He said Premier Checking Account is NOT SAFE. People will create fake checks and withdraw money from our account. He said we better open a regular checking account and wrote checks from that account. What??? He talked to us about how important to open the regular checking account about 10 min. We felt something wrong so we decide to leave without doing the retitle.
Few days later, we went to Citibank to retitle our accounts. Sooooooo easy. After the employee made sure we are using the same tax ID for both bank accounts and the trust. We just filled out a form and signed.
Conclusion:
1. Compare with other banks, the employee in this Wells Fargo branch is lack of knowledge. The true is when all trustee present in the bank, you don’t need to do notary. The most important thing a bank should do is make sure the Tax ID are the same. The Wells Fargo «Personal Banker» never asked us about the Tax ID issue. Employees in Citibank and other banks that we have accounts with all gave us the right information.
To Wells Fargo employee: if you don’t know or not sure about this issues, you should ask your supervisor, please don’t tell your customer the wrong story.
2. The checking account is NOT SAFE. We really don’t know how to comment about this issue. Yes, no checking account is 100% safe. But, a bank employee tells you «our checking account is not safe.» Ha ha ha… Did he try to have us open a checking account so he can get more credit? We decide to close our PMA Package and move our $$ to other bank since your checking account is not safe.
To Wells Fargo: your employee is very honest.

I’ve been a member of Wells Fargo since 2011, opened my account at this location, haven’t had too many complaints about the bank itself (other than them seemingly being more concerned about selling you on a savings account more than helping you with your problem on occasion.)
Recently, I experienced a death in the family, and in the chaos ensuing, miscalculated how much I had in the bank and as a result of the one charge, coming through at a weird time, along with the fast food I had to consist on for nearly a month as I had to put affairs in order, I ended up with 11 overdraft fees, primarily on said fast food.
I approached the Wells Fargo location in Half Moon Bay to try to get this resolved. I spoke with a teller there by the name of Meltem Tanner, who after apologizing for the then even more recent and fresh loss in the family, took a look at my account and asked if I had a savings account, and was so befuddled about why I wasn’t getting charged even more by the bank that she brought over an associate, who then informed her I wasn’t getting charged due to the fact I had Direct Deposit going into my account. Whatever, this was standard. She then took one look at the charges and said she couldn’t help me, and would have to talk to the bank manager on my behalf the following Monday.
Monday comes. I get a call, stating the manager was only able to reverse three out of the eleven charges, and that if I wanted any more done, to return to the location I opened my account at, 35 miles away. Right…
I should have just come here to begin with, and will probably make the trip across Dumbarton every time I have a problem. When I arrived, I did have to wait for the manager to finish his business, but once I sat down with him, I had ALL charges reversed in a matter of five minutes. Jeff Fajardo was his name. If there was ever a man who could quality to be a saint, he would be it, and I cannot thank him enough for helping myself and my family in our time of need, and will always recommend him to anyone I meet that deals with Wells or will be signing up for them.

THIS IS THE BRANCH LOCATED IN THE SAFEWAY SHOPPING CENTER! MAKE SURE YOU REVIEW THE CORRECT BRANCH. THE OTHER BRANCH LISTED ON AS BEING JARVIS IS THE BRANCH INSIDE OF THE RALEY’S.
Here is my review for the branch located in the Safeway Shopping Center:
I love, love, love Wells Fargo and this branch is no exception! Every time I come in here, I’m greeted very nicely and the employees here make it obvious that they are happy to help you. They go out of their way to engage in friendly conversation and not just treat you like a customer.
I went in here today and was helped by RJ De Lara who was extremely helpful and informative. He informed me about different services covered under my account and, in turn, saved me money on purchasing checks. You know a company has good values if they know of a way to save you money and actually do so.

BLOODY TERRIBLE FROM THE SECOND YOU WALK IN. My god it’s services and corporations like this that drive people to bankruptcy and robbing places like it. Honestly I’ve never had WORSE customer services ANYWHERE on top of that fact that I was lied to and completely disrespected.
The staff smoke right outside the branch which gives your company a super bad impression to the customers. It lingers and clouds then goes into the branch whenever the doors open. Screw the coffee and food at the door.
NOBODY greets you so take it upon yourself to invite yourself to a teller or a banker. I went in to close my accounts, already pissed off since I was being charged for ridiculous amounts on every single account. Do I look like I have a quarter of a million dollars to keep in my college checkin account? YEAH NO! I DON’T.
They set you up with accounts not suitable for your needs not to mention they don’t offer to fix the problem or apologize. I walked up to a banker. I told her I want to close all of my accounts. She grabs my ID and card doesn’t talk to me for 20 minutes and does whatever she was doing.
Not once looks at me, not once asks why, not once offer me something else, not once apologize for the terrible services, not once thanked for being a long time customer, doesn’t even bother walking me to the teller. Doesn’t tell me how I’m getting my money or that I even have any.
I walk myself over and the teller tells me that I need to swipe my card when I tell her I just closed everything. She said NO SWIPE IT WORKS. Yeah I swiped and WHAT HAPPENS, no. Shit didn’t work because I already told her. No apologizes just rude and takes my card. Won’t give me a cashiers check for my money saids I have to pay to get that. What the bloody sh*t. The manger didn’t one come over to apologize or help out. By this time, I was beyond mad and I demanded for a manager.
Norman, bless his kind soul, managed to apologize for a good 30mins for his staff but no. That was the worst service ever and we’re talking about money and trust. NEVER coming to a Wells Fargo again, let alone this one.
Avoid it just cause its open late doesn’t mean you’re money is safe or you’re getting the respect or service you deserve. It’s terrible how can put up with that and the company allows their staff to treat their customers with such disrespect.