Victoria’s Secret

This is by far my favorite VS to shop at. came in here for the Victoria secret sale and Esmeralda helped me out. She was great, she helped me choose the right sizes and colors. She made my shopping experience perfect. Also Bree is super sweet, friendly and has great customer service. Love it here :)

Came to Victoria’s Secret to use my free $ 10.00 for my birthday. I was in luck because they were having a sale. Everything was either 50%, 60% or 75% off original price. I picked up a lip gloss set, a perfume boxed set for around $ 13.00 and paid $ 3.00 difference. Good deal! This stuff is normally expensive!
Store was fairly organized and clean. Things were not all over the floor which is a plus. However, no one greeted me and offered assistance. Had to dock one star for that. Once I got my items at the register, the lady who rang me up was super nice. She greeted me Happy Birthday for my birthday month.
I am a member of the Angels club which means I have a credit card for Victoria’s Secret. I try not to use it much cause I seriously can go crazy with my credit cards. I do like how I receive free $ 10.00 for my birthday. I will definitely be back!

super busy and not enough sales people cleaning. I’ve been a VS shopper for many years and this is the most hectic store I have shopped. The sales ladies prowling the store just kept telling me thier names and handing me a card wth their name on it. I love the brand but will only shop this store when its not so busy.

So happy I stopped by today! I went into do an exchange for a gift that I had received. I was assisted by Alma who offered to personally help me look for something else or a different fit when I came up to the register to see my options. I don’t think I’ve ever had someone volunteer to leave the register to help me. Anyways she was very helpful and patient in meeting my needs. Unfortunately she had to clock out while I was still trying things on but she passed me off to Esmeralda who was equally pleasant to work with. Both ladies were knowledgable in bra fit and each item I requested in the fitting room they were happy to retrieve. They had all the sizes I requested and the store was kept so clean.
It did seem like the sales associates were a little short handed but their customer service skills were not impacted one bit. I was very happy with my exchange and this visit has made me an even more loyal Victoria secret customer!

I’m going to give this VS a 3 ONLY because of the excellent customer service I received towards the end of my visit. So let’s start from the beginning:
I called multiple locations because I was looking for 2 specific bras and couldn’t find them at my local VS. I wanted to make sure that the bras were actually in stock before I drove out of my way to go to a mall during the weekend before Christmas. I spoke to a girl here who said «we only have one of the styles that you’re looking for, but we have your size and it comes in multiple colors.» After being told by 5 other stores that both bras were sold out I was satisfied with at least getting one so I asked for her to hold 2 in my size, one black and one nude and she told me any representative would be able to get the bras from the front for me when I arrived.
I drove from El cajon to this store to have a rep tell me «I don’t see any bag with your name on it and actually both of those bras have been discontinued in-​store so I can help you find something else or you can go home and order it online.» I explained the situation to her and she still didn’t seem very interested. I picked out a bra that I didn’t love love, because I was not going home empty handed after all this trouble, and made my way to the line.
I decided to ask at the front, just to double check, if the things I’d placed on hold had just been overlooked. I spoke to a rep named Jessica. She was very sweet and she insisted that I speak with the manager, Mark. Mark came over and offered to take a look around the store because he didn’t believe that both of the bras I came down for were discontinued. He was only gone for about 3 minutes and came back with one of the bras I wanted, in my size, and in a few color options and apologized that the other representative didn’t even bother to look for me.
Mark sent me to Esmeralda in the fitting rooms who went above and beyond to make sure that I was comfortable and content. When I finally choose the right bra she even gave me a big hug and wished me the happiest of holidays. The service that I received from the first 2 representative made me not want to come back here ever, but Jessica, Mark, and Esmeralda really changed my opinion of this store. If you ever need to visit this store, I highly recommend you speak to one of them if you want to leave happy.

This 5 star rating is based on the excellent customer service I received from Anna on a Thursday evening! Anna greeted everyone that entered the store! Anna made sure to know my name, reserve a dressing room for me, and took her time to help me look for a bra in a specific color. She was friendly, personable, and a great person to talk to. Anna was very knowledgable about all of the items and the store itself. Thank you Anna for the fantastic service!

I was here this morning to return a couple of items. It is surprising how an employee’s attitude can change as soon as they see a return. The sales lady went from being friendly to straight up rude, annoyed, and disrespectful. There is nothing wrong with returning an item. No need to be so nasty about it.

I’m basing my 5 stars on the outstanding service Christina gave me. I was in a bit of a rush. I needed a bra for a formal event that day and let her know what I was looking for. I rolled right out do bed and made my way to the mall so I wasn’t in the best attire but she noticed I was wearing my VSX sports bra and showed me the new merchandise they had in the sports bra department. I was there for a strapless bra, but what the hell… She was so nice I couldn’t refuse to try it. She also took my measurements and escorted me to the fitting room. In my experience at several Victoria secret stores, they hand me a box of bras (all varieties) in my size and leave me to myself to pick and choose what I may want. I’m an in and out shopper I don’t have time for an overwhelming box of bras. I was happy to notice that Christina only picked out a handful that she felt I may be interested in. She was very attentive and helpful. She also picked out an everyday bra she felt that I would find comfortable. I walked out purchasing 2 strapless bras and everyday bra and a new sports bra to add to my collection. Before I left I had to let her know how pleased I was with her service. She’s working the early shift on a Saturday and she was more than happy to greet me and help me out with my needs when she could have just handed me a box of 20 bras and couldn’t be bothered by me.

OMG best experience ever! Lanae Wright was so helpful and is the best at what she does. If you are going to this place ask for her. I have been to every location in San Diego and by far this has been the best experience yet.

I usually go this PINK store when I’m in a rush to purchase something. Otherwise I go to my other FAV PINK STORES. Most of the time I have been treated well but this last time I was upset. The so call manager or supervisor did not want to honor the promotion that was going on. The promo said purchase ANYTHING pink (it did not say a specific $ amount) and receive free pink socks.
Well this girl was telling me I had to purchase something over $ 20.00 I kept arguing with her that it SAID anything; it could have been a panty, a body mist etc. you get my point. She was a total BITCH and not helpful at all. I was more upset because I knew people who purchase body mist and got their free item. I had have a few more issues with this girl, maybe she does not like me etc. I don’t care.
I’m a VSFOREVER cc holder so I SPEND tons of money there all yr long. For her to not care about the customers is totally wrong. I understand that maybe there were LOW on their sales for that month and needed to make more sales but that was totally pathetic and desperate to be telling their customers something when its actually not.
I went ahead and called their corporate to file a complain & how this sales manager was not familiarized well with the promotion she had going on… I hope she gets the training that she needs. TO BE a supervisor or MANAGER you still need a LOT training … (shes a lil short girl that looks like a chola) Most of the time she is there in the afternoons. I’ll make sure to get her name next time I ago.

Even though I feel the store was a little short on staff, LENÉE (excuse me if I bitched the spelling, she didn’t have a name tag) was very attentive and helpful with all the customers. And even though she was running around like a maniac trying to help everyone, she was very bright and cheerful… Something I admire about people who work in retail. The young lady, whose name I didn’t catch, who was at the cash register was also very happy and even joked around while she was raining is up.
I’m glad to see such lovely and happy staff here, keep it up Victoria’s Secret!

My last experience at this location was disappointing. I found a clearance robe (originally $ 198) and it had black stains and it was missing the robe waist tie. I asked the cashier if I can get it cheaper because of these flaws. She says with an attitude either I buy it for what it is or she will throw it away in the damage box! Besides this incident my shopping experience here is good. I did contact customer service and they gave me a gift card for the inconveniences she caused me.
This review is for the Victoria’s Secret PINK store too. My experience here is a hit or miss depending on who’s working. Sometimes the SA can be stuck up and not helpful (the sporty girl with black and medium length hair). Other times I will run into friendly and helpful SA. Oh and once the girl left the alarm tag sharp pin on my purchase. I almost poked my finger with it.

Love that there is tons of items in their inventory.
What I find on the online is in stock in this location.
They also separated Pink to it’s own separate store.
I always enjoy shopping here!

I’m with my grandma today and this place is terrible they take over 10 minutes to get you out when you’re at the register and there’s huge lines and the employees have no sense of urgency bad service

I am an avid Victoria Secret shopper and was excited about the new Pink store that opened at this location. Naturally I went in to look around. At first glance, the employees are friendly. But at checkout, the line took forever (even with two customers in front of me)! The employees seem to have a unfriendly vibe and make it extremely complicated to take down the discounts and promotions. On each of my three trips there, they take too much of their time in processing the whole checkout (need more training?). It is an unnecessary hassle that customers have to deal with. Therefore, I will stick to shopping at other Victoria Secret stores.

Best Victoria’s Secret in SD terms of their stock/​availability. This one is always super crowded though, so that’s not fun. This is the only VS I’ve been able to find my weird bra size 32DD, and yes they are natural, I got them from my children :) They also had a few nursing bras here but I think they recently stopped carrying them. Lots of pajamas, lounge wear & PINK stuff. This is definitely the best one to come to during the semi-​annual sales!

This is the rest of my previous review. Thank you for reading :)
As I was saying I felt like leaving everything and walking out… But there was a sale and I thought the make up bags were soo cute. I was furious on my way out and saw a guy by the door and asked what her name was and what was her title. Little did I know that the rude little «Ms Patty» was the manager. my jaw dropped the gentleman then asked what seemed to be I asked to speak with higher management. Who happened to be him «Brian» I explained the problem to him and let him know that I had never been treated so rude and so poorly by any employee let alone a manager here before. Brian apologized and mentioned that they’ve been having a large amount of complaints regarding «Patty». He insured that the situation would be addressed and also offered a 10% off card for a few months for my troubles which I thought was really nice since it wasn’t his fault. He was suppose to send it out the next day its been 3 ½ weeks and I’m still waiting for that card. Sad to say that Victoria Secret is no longer on my favorites list anymore. If I wanted to get treated in a rude and disgusting nothing but unprofessional manner is go to the swap meet and even then people there have better customer service then ALL the managers at Plaza Bonita Victorian Secret. I will never go back there again. Sorry Victoria its time to discover someone else’s secret.
Its been almost 1yr and I still have yet to receive the promised «10% discount card» I really don’t need the card hey I most likely won’t use it, its the principal of it. This location has the worst customer service e-​v-​e-​r.

I was in desperate need of a new bra, so I headed to VS at Plaza Bonita mall. I picked out a handful of bras and went to the fitting rooms. A very friendly girl (wish I would have got her name) greeted me and kindly told me if I needed anything at all to let her know.
I started trying them on and needed some advice as to what fit best. She came in and told me I was wearing a cup size too small! This explains why my bra always seemed so tight and uncomfortable at times. After we realized this, she kept having me try on different bra styles until we got the perfect fit that I was comfortable with. I ended up with a perfect fitting bra that is such an improvement to my previous one.
The girl in the fitting room was just awesome. She was so willing to help me out, and thanks to her I now have a bra that actually fits. Everyone who worked there was really helpful and nice. Great service!

Just mention the ideal of having to go to the mall shopping with my wife and Im like «NO WAY’ but when its a shopping trip for lingerie I say, «YES WAY!»
Yeah, Victoria’s Secret is for chicks but I love checking out all the different colors, styles, and combinations of outfits and imagining how great my wife is going to look in them. Hey, when you have been married for 12 years like we have, you gotta do things that keep the love life going and for me sexy, lacy, frilly, outfits are the ticket for me!
Customer service didnt seem all that great but I didnt care at that point. I was just looking forward to getting home and having my wife try out the new outfits!
A good choice for guys if your a «lingerie fan» like myself and looking to dress up the misses for a special night.

I used to work for Victoria’s secret. So I can see how frustrating it can be when a uppity lady comes in and messes up you’re entire panty display that you worked an hour on for that one blue studded thong that says «I heart monkeys» on it. But damn! This Victoria’s secret is the worst I’ve ever been in. Can I get just one girl that doesn’t seem like she’s going to commit suicide of have a Vickey’s inspired crisis that works there? First off, i was in there for a good 20 minutes looking for stuff. Alot of things have changed since i worked there o_​O Not one girl asked me if I needed anything. They all seemed huddled together in the Angels room yappin away! So i just started going after girls who weren’t in the yappity group for help.
Well, i was in there trying to find a good strapless bra. We all know how hard it is to find a good one of those. The first girl that measured me was allergic to cats and she saw that I had cat fur on my shirt. She distance herself from me so much that she sized me wrong. And the measuring tape was all twisted on one side… 40C?!? bitch please… o_​O and refused to measure me again… next!
So I went on to the next girl and told her what i was looking for. She told me to go to the fitting room and try on their «wardrobe box» in my size. So i go back there and i try on the wardrobe box in my size. She measured me to make sure we got the right one. She measured me right… but! NOT ONE STRAPLESS was in that wardrobe box! NOT ONE.
I came out of the fitting room… and my friend asked me if everything was okay, and i just said «no, we should go cause no one wants to really answer questions around here…»
with that being said — the girl folding panties in the Body By Victoria room overheard and FINALLY i got some actual help. third time’s a charm… I don’t know her name, but she was a diamond in the rough inside a Vickey’s where the girls just want to stand around and look pretty instead of help a client out. dang…
she helped me with what i was lookin for and suggested other things too. If i can just rate that worker alone — done deal, 5 stars… but you’re only as good as the weakest member on your team. sorry girls…