Victoria’s Secret

This store has the most ridiculous customer service. Every time I come here, I almost want to throw everything that I want to buy on the floor and just walk out. Fix your check out! There should be more than 1 person at the register when the majority of customers are in line.

So if a store says that they open at 10 you would think the doors would be open at 10am. Last Saturday morning rushed over there for a quick item I needed and got there at 9:55 naturally I waited and then realized more women were waiting there with me. Look at watch it was 10:10 when the sales lady opened the doors. There was at least 20 women waiting outside with me. Very rude, no regard for customers time at all.

Horrible I am here for a return and it took me almost 30 min only one cashier, 10 people in line no customers and 5 sales persons in floor??? Management should pay more attention to this unacceptable service!

Here for a return/​exchange. One cashier and five sales person on the floor, 6 people in line. When I asked one of the ladies on the floor to help with the check out, she said «I have one person on break. She will help as soon as she gets back. California law.» She couldn’t help out?

Excuse me?! It’s Annual sale freakin long line and they have only 3 cashiers. Are you kidding me? You’re lucky I gave you 3 stars!

Stopped by this Victoria secret while on my way to work I was greeted by a very nice women and I continued to shop. It’s my first time using my VS angel card that I got through my husband. well long story short I grab my items and waited in line one of the manger’s named Alex” helped me out, I wasn’t aware that my husband had to call and add me as an authorized user before I was able to make any purchases with my VS CARD. Well anyway the moment I tolled Alex the card was under my husband name she rudely said «well I’m sorry you won’t be able to purchase this today» she grabbed my items and put them aside … Wow! I’m a manager myself and she had awful costumer service!!! I came back 5 minutes later and paid for my items with my debit card ! I won’t be shopping here again and I will be contacting Victoria’s Secret Corporation to speak to someone about my issue ! Maybe they will consider hiring better employees with better customer service !

Its a bit of a smaller Victorias secret, but the lady who was working was very friendly and helpful. They usually have good sales going on too. Their bras are excellent quality.

Went in for the semi anual sale early in the morning no one was really there. Looking around and to my surprise everything was pretty in order. As soon as I was ready to pay there was a line of like 6 people. At lest if you know your Having sale please have more registers open… That would be amazing other than that love This store! Always friendly ladies asking if you need help or need a bag.

I just came here to buy panties. They have the cutest panties and bras and everything else!!! The only reason why I give a 4 stars is because the ladies working today we’re discussing about who got a sale In front of everyone. Unprofessional. Also, they did not have my bra size in store they only have it online and said I could purchase online with free ship but I would really like to try a bra on to see If I would even like it or not. Eh.

Who is in charge of organizing this store? Visiting San Diego with my husband only yo stop by this awful VS. Whoever is in charge of all the new boxes that they receive on a day to day basis, they have extremely POOR manners AND customer service skills. I won’t give more personal details but I was completely insulted, and ended up walking out leaving my things for them to put them away. Couldn’t stand the atmosphere I was in with this store.
I wish o would have remembered to note the name of that woman.
Thank God I live in l. a

Very nice staff although I feel like I was being watched. Maybe I had too many shopping bags with me or something. Either way I asked for an outfit and she found it for me! I loved it, I believe her name was Jackie. :)

Every time I come here the staff is unbelievably slow. I have been here a few times and am a little disappointed. They don’t seem to know what they’re doing. I waited 15 minutes to be let in to the fitting room even though someone saw me and told me they would be right with me. I would understand if they were short staffed but there were several girls working. It is on the smaller side and there isn’t a ton to pick from as far as clothing goes but they have a great selection of bras and underwear. The girls have been mostly nice every time I have been there ! There just needs to be a little more organization in the store as far as their employees go.

I love Victoria secret! And I love this one in particular.
The employees are super friendly and always tells me the awesome deals they are having. It is just so easy to communicate with them than other Victoria secret locations.

This place is okay, their stock is filled & the store isn’t messy. However there is really no employees to help you with anything. They stay by the cash register & only speak in Spanish which I kinda understand because of the location but come on, not everyone understands.

The staff here are so rude. I keep giving this place a chance because it’s easy to get to from the freeway. Nope, nope, nope. Not worth it. Staff don’t greet you, don’t offer to help you, and if you approach them, they have an attitude. Not only that, but they’ll make you wait in line forever, while the person they’re ringing up decides to go shopping, mid-​transaction. The other sales girls won’t offer to ring you up while you wait. I’ve put down my potential purchases and walked out, because I’ve waited 10 minutes for a cashier to acknowledge me.

Chula Vista Mall has it all! The remodeling makes you want to go shopping. Victoria’s Secret which to me is not very much a secret, is a girlie store and is never running low on women’s gear, if you will! haha I actually like this store and when the sales are on, you can count me in! Also, great customer service!

this is the victorias secret that i go to all the time and they are really nice and helpful.

the poeple that work here are rude. they talk shit about costumers when they leave, they talk in there head set ²⁴⁄₇ even tho there next to each other and walk around the store like if there seanile

The store is cool but the staff is very rude. They are always walking around talking in their head sets like their secret service or something, I want to tell them they sell underwear for a living get over your self. The way they walk around acting important you would think one of them was the Victoria girl or something, The store is kind of small, usually crowded especially during holidays or the semi annual sale. I go in
g/​f because she makes me. I hate the store, but I do love the merchandise :)
It seems like the catalog that comes in the mail has way more options then this store and not dealing w/​the staff makes online shopping even better. The customers are rude also, they are on a panty mission and will not be stopped. I try to stand clear of the tables or looking at anything in fear of another chick cutting my hand off thinking I’m buying the last bra in stock. It seems like the pink underwear have been 5/​$ 25 for five years, they need a new sale or a new design of the underwear most of it looks like it’s for little girls
better online.

I’m not sure why, but I always have a hard time finding my size at this location. What ever the reason, this location needs to work harder at keeping their inventory up.
I also find that the girls seem more interested in holding conversations with each other or on the phone than helping customers.