Natick Eye Associate

My whole family has been going to Natick Eye for a few years now and we have always been pleased with the care and attention to detail we receive from both Drs. Ginsberg and Zodikoff, as well as their office staff.

We have always been pleased with the service at Natick Eye Associates. From exhibiting great patience while fitting my daughter with contact lenses, to demonstrating great care during every exam over the years, to being available on very short notice for emergencies, Natick Eye Associates has been our go-​to office for every member of our family. Highly recommended!

I’ve been going to Natick Eye Associates since they opened. As a pilot and race driver, my eyesight is vitally important to me and my pursuit of the absolute best possible correction is never-​ending. Dr. Ginsberg has always been extremely understanding of my situation and has provided the best eye care I’ve experienced anywhere. In fact, though I’ve lived out of state for a few years now, he’s still the only optometrist I trust with my vision correction needs. Very highly recommended!

I had a very positive experience when I went to Natick Eye Associates last week. After confirming my appointment with one of the pleasant front desk staff, a personable assistant named Joselyn escorted me into an office and did the preliminary vision testing. She completed her part of the examination and a few minutes later I met with Dr. Ginsberg. He was friendly, knowledgeable and professional. I told him about certain vision issues which I was having and he asked all the right questions.
This is the only ophthalmologist’s office I’ve been to which doesn’t dilate your pupils with a series of eye drops whereby you can’t drive afterwards and you’re wearing sunglasses for the next several hours. They use an eye mapping process that utilizes light to produce images which enable the ophthalmologists to view your cornea three-​dimensionally. It was an extra $ 39.00, but this way there’s an actual topographical image which can be referred to at any time in the future and the health of your eyes can be monitored. Dr. Ginsberg reviewed the images with me via the computer in the examination room. He explained what we were looking at in the images and it was quite informative.
I highly recommend Dr. Ginsberg and Natick Eye Associates!

I had a very pleasant experience at Natick Eye Associate in Natick. I had noticed that my vision wasn’t as clear as it used to be and realized it had been a while since I had had my eyes examined and gotten my glasses. I was able to make an appointment for the same day using their online form. When I arrived the office staff was courteous and friendly. The assistant who did my preliminary screening made me feel at ease as she went through a series of questions and tests. Next I met Dr. Zodikoff and again I was happy with the friendly, professional care I received.
An added bonus of this office is having LensCrafters right there to get your glasses the same day as your appointment. I went back later that day to pick up my new glasses and the world is much clearer now.

I had a horrible experience here.
I’ve been wearing glasses for 25 years and contacts for most of that time (I got glasses at 18 months and contacts at 8 — so I’ve clearly spent plenty of time in eye doctors offices).
I needed an eye doctor since I recently moved to the area and this seemed like a convenient place so I tried to go there. I scheduled an appointment with Dr. Zodikoff. The trouble started when they did the basic exam. The assistant who was working with me refused to listen to me when I told her I could not see or read things. The rest of my experience was alright that visit, but the next visit things continued to be handled in an unprofessional manner. After waiting for over two weeks for my trial pair of contacts I was excited to go in and see how they worked! but when I got there and put them in I couldn’t see ANYTHING. Instead of listening to me they told me that I just needed to let them settle and then proceeded to make me sit there in them until I was nauseous waiting for my appointment. Turns out, they ordered the exact opposite of my prescription. Nothing was done to remedy the situation and I had to wait another three weeks to get the trial they had originally intended to order.
I scheduled my next appointment with Dr. Ginsberg because Dr. Zodikoff was unavailable. This appointment went well until three weeks later when I called to see where the second pair of trial contacts was. They told me they couldn’t find the order and they would call me back. They never did, so I called them back the next day. I was told that the order wasn’t placed until the day prior. Then when I pointed out that it should have been made 3 weeks prior they told me it had been. No apologies were made and nothing was done for the inconvenience. I requested to be refused (I had paid for the contacts in advance) and was told they could do that but that they would be «unable» to give any other eye doctor any information on my behalf.
So, now, over 2 months later, I am beginning the whole process again. Do yourself a favor — don’t waste your time or money here. They are unprofessional, unapologetic, and unorganized.

I had a GREAT experience at Natick Eye Associates. Dr. Ginsberg was so friendly and knowledgeable and, after several bad experiences with wrong prescriptions by other eye doctors — I can see again! Can’t ask for more than that :). Dr. Ginsberg takes his time with each patient and listened to all my concerns. I really felt like I was given a good thorough eye exam. It is also extremely convenient that Natick Eye Associates is attached to a Lens Crafters (it should be noted that Dr. Ginsberg’s practice is completely separate from Lens Crafters and he is not trying to sell you on buying their glasses in any way). Thanks to Dr. Gisberg and his staff for such a positive experience.

Saw Dr. Sharma to get my contacts/​glasses Rx updated & for a general eye exam.
Dr. Sharma, the office staff and nurses/​technicians were all entirely pleasant and competent. I had no issues with the eye exam itself or any employee.
It’s the customer service after the appointment that is terrible here:
Where Natick Eye Associates fails miserably is that they are extremely uncooperative when it comes to validating your prescriptions with 3^rd party contact lens retailers – e.g., 1 – 800 CONTACTS.
I always use 1−800CONTACTS as their contact lens deals usually wind up being ½ price relative to what the Dr charges. Natick Eye Assoc is no exception – they tried to sell me more contacts at a rip-​off price. I declined, knowing I’d order elsewhere.
However, when it came to verifying my prescription, the office refused to do so when 800-​contacts called them for verification – despite the fact I had a valid, current prescription. They wanted to force me into buying lenses from them instead.
In the end, I was able to work around this hassle – I sent a copy of my Rx in directly to 800-​contacts myself – but had I not kept that little piece of paper I would have been forced to buy rip-​off lenses from Natick Eye Assoc.
Accordingly, if you like to order lenses via phone/​online, I HIGHLY recommend avoiding this eye care provider. Terrible customer service overall. Never will return after this negative experience – there are plenty of other options nearby.

Dr. Ginsburg is great. I’ve referred many people to him over the years and really recommend him! :)

Very clean and professional. Doctors take their time and do a thorough exam and are patient to answer all your questions. We have 4 in our family receiving care there.

Very thorough and professional staff– doctor really took the time to do a full exam for both glasses and contacts and allowed me to try various options until one felt great and matched my needs. The whole family uses this office after having tried multiple others and I highly recommend them

I have worked/​been to many eye doctors offices throughout the North Shore as a optometric technician before and can not rave enough about my experience at Natick Eye Associates’s Burlington Optometric Associates office. There was a young man named Chris that works there and he was very professional, informative, and genuinely cared about how he treated patients.
Being in the field myself I understand how furstraiting it can be dealing with the public. People forget that it is a doctors office and that they have to make an apointment regardless of where the office is located.
My prescreening went very smoothly and he took the time to go through everything thoughly. The problem with most eye doctors offices these days is that they try to fit too many people in a short amount of time and many don’t get the attention that they need. That was not the case here. I saw Dr. Hahn and must say that he was very pleasant to deal with as well.
Great Job, and keep up the great work!

I saw Dr. Ginsberg recently for an eye examine and new glasses. I learned more about my eyes than I ever have in this visit. Great staff. Highly professional. I recommend them without reservation. I am seeing more clearly as well. Glad they are in the neighborhood.

Finally an eye doctor that I like. I’ve changed eye doctors almost every year since moving to New England (I even paid full price to see my old doc in Florida a few times when I was down visiting because my MA insurance doesn’t work down there!) and they have all been lack-​luster at best.
Not Dr. Ginsberg. He was professional and a good listener. When we got to my prescription he asked what I paid for contact and I looked it up and he goes «Oh, yeah, but from them» because the online vendor I used was running a special he couldn’t match. EVERY OTHER eye doc I’ve been too up here gave me grief not buying from them but not Dr Ginsberg. He just wanted me to have great care and affordable lenses. I can assure you that if the price difference is nominal in the future, I will definitely just buy from him.
Also, they have that imaging machine that takes a picture of your entire eyeball that lets them track changes over time and can more like prevent major issues. Win for that too.

I came here for an eye exam because I noticed a vision problem in one of my eyes. I met with one of the Dr’s and he diagnosed me something he said I had had my whole and sent me on my way. I asked if I should schedule to come back in to have it checked on and he said no and gave me a rx for glasses and said it won’t help the bad eye but it will protect the good eye — he was totally trying to sell a pair of glasses!
I wouldn’t recommend this place to anyone — they diagnosed me completely wrong and now I am getting treatment and eye may improve someday!

Sweetie has a blind eye. She was born without an Iris on one eye. She never has had a good evaluation of what that means, or even has gotten an MRI of her eye. Here, with Doc Ginsburg she got that for cheap, and a thorough evaluation of her eye health, which left her with a happy heart.
So we recommended her to Dawn, who just went there, and thanked me for the referral. He made sure she was getting her contacts for cheaper than he could provide them.
Me, I have floaties from the impact of my accident. Floating specks in my vision. They are either from busted blood vessels, or a partially detached retina. Either way, I know I can get an MRI from this joint for a reasonable price. So, I am going for it.

I like convenience. They are located inside/​attached to a Lenscrafters. How much more convenient can you get. For the initial exam, I found that the front desk staff as well as some of the other employees convened by the front desk to chit chat and pass time. I don’t need, nor do I want to hear what your weekend plans are. However, when actually put to work, they were helpful and professional.
My doctor was helpful and very business-​like. No time for chit chat or small talk. But I guess in a business like that where you see so many new people who you may never see again, there is no time to really get personal. Fine by me, since I’m not great at small talk.
I was thrilled when after my last visit, I was told I would not have to go there to pick up my contacts. Not necessarily a terrible place to go, but I know there’s better out there and if I wasn’t so stuck on convenience, I would shop around.