Firestone Complete Auto Care

Waste of time. Made an appointment, showed up on time, and was then told to wait 2 hours. It was just a quick battery change. Unreliable and unhelpful.

I wish I can give it zero star, we had an appointment here for oil change, but still it took them more than two hours to just change oil for me. The free wifi is not working here, I had to use up my own data while waiting and waiting. Bathroom door is broken, nothing works here.

Had four tires installed and three aluminum rims damaged. Still trying to figure out how they got one right. Got home looked at the new tires and wanted to puke when I saw how badly they scratched and scuffed the rims. What a bunch of hacks! If they can’t even install tires correctly why let them do any work on your car at all? They will never work on my car again! Update… Just noticed they charged me for a Mass state inspection but never put a new sticker on my car. Also no report of pass/​fail. Guess the inspection was never done. What a waste of my time and money!!! Do yourself a favor and find another repair shop.

The customer service is nonexistent. The guy was absolutely rude and useless. I don’t recommend them at all.

I had purchased a lifetime warranty for the alignment on my car. I had brought my car here for the first time and I must say the staff were very friendly. They went above and beyond my expectations. One of the guy drove me to the mall while my car was being worked on and picked me up after it was done. Will definently return.

Never ever go here. I went here for state inspection they told me I needed 4 new tires, replace the tie rods and oxygen meter (or something similar) and failed my car. They said the repair will cost $ 1700. I did not have money then so I drove the car to another place n guess what the guy there tells me all I need is new oxygen meter and tie rod on one side and they cost for all this will be $ 600. Lesson learned never returning there.

Save yourself the hassle and do not come here for state inspection sticker. Came here early morning after making an apt and they failed me for inspection because all of a sudden, ‘laws have changed’ and what was passed (by the same firestone guys at framingham) last year would not pass. FYI, I had not done any changes on the car for last 1 year. So I persuaded for an explanation and tried to understand this ‘new’ law. Someone over the phone told the elderly front store guy I didnt want to pay, and he thought okay lets summon the cops on this woman whose already in tears. Its $ 30 do you really think I am not capable to pay that tiny amount?
The ethics of this store is horrible. Their customer service is totally lacking and the elderly white haired guy seems to be root cause of all trouble. I see a previous review also mention about him. Dont bother coming here unless you want to leave the store humiliated and embarassed in front of tons of ppl.
Oh and BTW, a really nice cop I talked with outside the store said ‘these ppl are too strict go somewhere else’. BAH! Firestone freaks!

As the other reviewers have stated: Horrible.
My first time here was alright as I have the lifetime alignment program and was there to get everything to spec as this winter was very, very brutal. There was an elderly man complaining about the tech trying to up-​sell him on items he didn’t need. Not any of my business…
Second time here they asked me to bring the car back because they wanted to have adequate time to work on it. Fast forward to my appointment, they told me that my subframe needed to be shifted and that can only be adjusted at a dealer to get everything into spec. To me it sounds like they don’t want to do the work on a service they’re not making any profit off of due to the fact I have the lifetime alignment service.
Whether true or not about the subframe being an issue, it was extremely frustrating to reschedule only to have no service performed and to drive in early morning route 9 commuter traffic –_–

WOW! I come in for a state inspection and they make up things wrong with my car so they can sell me a bunch of things I don’t need. They fail my car for things that are not wrong with it.
I agree with the other reviews… a bunch of thieves!

If I could give 0 stars I would.
These people are THIEVES. If you come here for an inspection, bring lube because they will sodomize you. Magically, things that worked an hour before will be broken. For example, washer fluid won’t reach the window despite the fact you JUST used it. When you call them on the bs, it «magically» works again.
Thieves. Go elsewhere for everything. Try Frank’s in Natick. Much. Much. Much. Much. Better.

Horrible experience twice in a row. The mechanic was rude and quoted for services that really were not required.

My battery died and after a jump I stopped there to have it checked out. The service tech told me that the battery failed to hold a charge so I said great. please replace it. A new Interstate battery for my vehicle type cost was $ 220 plus tax. wow! So I bit the bullet and had them replace the battery.
About two weeks passed and I broke down again with a dead battery so at this point I figured theres something else wrong since I have a new battery. After a visit to the dealer for service they came back to tell me that a few of the cells in my battery were bad.
I told the dealer service I replaced the battery so I would go back to Firestone and have them replace the new battery for another.
I returned to Firestone and told them what the dealer said and after looking at my paperwork the service tech tells me that they did not replace the battery because of a rusted battery bracket. WTF! So I was charged $ 220 plus for nothing.
They refunded my money. No way was I going to purchase anything else from them at this point.
I stopped into to interstate battery store and priced a replacement and after the prorated discount my battery cost me $ 110 dollars. No prorated discount from Firestone on top of everything else.
Never again will I go to or recommend Firestone to anyone.

I took my car there for state inspections three times in a row, but I don’t think I’d go back there any more.
Every time I bring in my car, they tell me the rear license plate light bulb is dead. What are the chances it was ok for the first four years since I bought the car and start burning out the bulb every year all of a sudden? Especially the last time, it was only a month after the routine service at the dealership. I don’t feel it’s a coincidence.
But here’s more. The person processing the payment in my last visit could not get through as any of my credit cards. He insisted that all of my cards were bad. I called one of the card services and she said she didn’t see any charge or authorization request from there, but the guy was so insistent that it’s not his problem. After some push back and forth, I gave up and paid cash from an ATM. As I walk out, I heard a dial-​up modem sound from a terminal with another person processing a pay from another customer, which I didn’t hear when he was trying my cards. He just didn’t know how to process a credit card and put all the blame on me.

0 – 2 for Firestone. (Not my first less than acceptable experience at Firestone.) It appears that the service is awful regardless of location. Gotta love that despite making a phone call before hand and leaving work early, I get there at 4:50 and the woman tells me that they won’t do an inspection on my car. She says that the tech is working on another car for what will be the next hour. And that he’s stayed late after working 7 – 5 to do that work. How is it my problem that Firestone even fathoms 10 hour work days as acceptable but then tries to give me some kind of bs excuse to not perform a simple service. When I remarked that it would only take ten min (brace yourself because the response is hilarious), she tells me that it’s different for different cars. Last time I checked, you check the same things regardless of the car! Mad at myself for thinking my experience would be different at a different location and even more mad since all of that effort and no sticker. #willnotshopatfirestone #crappycustomerservice #ripoff

Found tires with the best price and a rebate here at Firestone, made the appt. on line and arrived when they opened in the morning. Greeted promptly and employees were nice and friendly, Had the tires installed in less than an hour and I was on my way. Thanks Firestone, ill be back for sure!

Holiday madness! On Sunday, 12/​22/​2013, I picked up a nail while shopping – could hear it hissing when I got out of my truck. Took a look and saw a nail on the side of the tire and thought I was doomed. Rolled over to Firestone tire center there by the mall and they couldn’t plug it as it went right through on the side to the point where it would be dangerous to roll around with just a plug from the auto parts store. So instead they gave me the best price available on two tires (I only have rear wheel drive) and had me back on the road within an hour. I also got to watch the Pats game while waiting :) Thank you guys! Just made it back from a 600 mile trip safe and sound!.

DO NOT GO HERE!!! These people tried to cheat a 23 year old student out of A LOT OF MONEY. Our car broke down on the mass pike because it overheated. We had the car towed here and they replaced the radiator saying it had blew. Then they told us that the radiator made the alternator seize. Which doesn’t make any sense. When we looked at the alternator it was rotating fine and not seized at all.
Not only that but the mechanic they had working on our car broke one of the belts and had to replace it for free. We also asked for our parts back at the end because they are required to provide them to you, and the mechanic had smashed the top of the radiator completely. So we don’t even know if we actually needed one. They also fit our manual car with an automatic radiator and then didn’t have a cap for the radiator they installed?! They had to send out TWO people to get the part for the radiator they installed 2 hours earlier. We were there for 7 HOURS. 7 HOURS. And at the end also told us we needed a new water pump!!! They totally tried to screw us, thank god we checked the part… worst, and most deceitful service ever.

I walked into Firestone for the first time because I had just bought a brand new car and had a bridgestone tire blow due to a razor cut after only 200 miles. The dealership threw me off the lot for demanding that they fix it. Firestone felt my pain and sold me a new tire at cost, and gave me lifetime road hazard warranty on all 4 for a really reasonable price. I left feeling a lot better! I’d definitely go back.

I went in there with a flat tire and they tried to get me for almost $ 1,200!!!
I knew I needed a new tire because the nail had gone through the side of the tire, so it could not be safely repaired. I called ahead, explained that I needed 1 new tire for my car and asked them to give me a price range. They said about $ 130 installed.
When I went, they told me that because my car was 4-​wheel drive, I would need all 4 replaced, and that to get a tire that matched the other three, they couldn’t do it for any less than $ 280 installed.
My gripe wasn’t with the price – you have to pay for quality, I understand this. My gripe is that I gave them the same information over the phone and the said «around $ 130», but they went for the hard sell at a much, much higher price.
Sorry guys, not cool.

I suggest staying away from this place, even for a simple oil change.
They get one star for having better hours than most other shops in the area — another for the pleasant people they have working in the front. They are always nice and explain stuff in detail.
That’s about where the good stuff ends though.
Every appointment there takes hours longer than the amount of time they estimate for it. Even just an oil change takes for ever. They are also very good at up-​selling you items that cost them nothing and but cost you more.
I do not trust this auto shop after my last oil change there. They didn’t fill up my washer fluid, which had been empty, and this leads me to believe they didn’t check any fluid levels at all.
Also, they didn’t put enough oil back in the car! My car has not burned through oil in the past, so the level wasn’t something I checked between oil changes (believe me, I’ve learned my lesson!). Shortly after this last oil change I wound up having pretty much no oil in there at all… the only way this could have happened is if they shorted me oil.
I say stay away from this place.