Trek Bicycle Store

I have purchased a Neko SLX, and several accessories for my fiancée at this location.
The service was excellent. The bike was customized perfectly for her comfort.
I own a Trek 8.5 DS and have put several thousand miles on it. I recently experienced pain in the prostate area. I have never experienced any discomfort riding, and so I didn’t initially think it was related to riding. Previously I owed another trek and put around 5k miles on it. (Without discomfort) I had several tests run with my doctor and all came back normal.
So I suspected it was my bike seat at that point.

(This is not uncommon especially for long distance riders.)
I decided to have Sean Dawoodi, the manager of the Trek store in Naperville run a pressure analysis test on me while I rode with different saddles.
(Please see the video and photos of this I posted.)
When I arrived Sean had a number of saddles ready to be put on my bike.
My bike was put on an indoor trainer, and the sensor was slipped over each saddle.
(The sensor is like a thin seat cover. You can barely tell its there.)
It records each ride and let’s you compare every saddle side my side.
By using this tool Sean was able to tell if I needed my seat angled further down, moved forward or backward, or turned left or right.
It also told us exactly where my body distributes my weight.
We tried 4 different saddles. Sean took his time, and adjusted each saddle to perfection so we got a good recording on each one.
My old saddle was putting too much pressure on my prostate. Limiting the blood flow and causing inflammation. Using this technology we were able to choose a comfortable saddle that completely eliminated all pressure allowing me to ride again.
Not only that but my sit bones are also much more comfortable. The only way I can describe it is imagine going from riding on concrete to riding on a seat made of baby ducks. (Not that I was using a cheap seat in the first place, but our bodies needs do change and I had ridden quite a few miles on the stock seat.)
The service does cost $ 100.00, BUT if you love cycling you cannot put a price on your comfort and health. I cannot stress enough it was worth every penny, and this was not a rush job.
Sean did an excellent job!
Be sure to call ahead to make sure they can fit you in. This process can take an hour or so.
(Depends how long it takes to find the seat perfect for you.)
This is just one of the many things that this shop offers to make sure you have a wonderful experience riding.
Their mechanics are also excellent!
Be sure to see the video clip of the pressure analysis tool in action!

The main reason I want to post a review would be to give high praise to the repair shop and Chris in particular. Every time I have come in with a question or issue, Chris and other employees, have been very honest and trustworthy with their opinion and expertise. They take the time to advise me and I always leave feeling like I want to express my thoughts and gratitude for a job well done at a extremely fair price.
It is a pleasure to patronize a business I have trust in and feel deserves recognition in giving great customer service.
Thanks Chris and staff for a job well done!

Great sales experience but after sale service was probably the worst experience I’ve ever had. Bought my first road bike from Trek for triathlon competitions and had issues with it. It would make clicking noises when I rode and I brought it in several times only to have them tell me they couldn’t repeat it. After multiple attempts to have them correct, I finally asked the service manager to come out with me quickly on the road to hear it and he did and they finally worked on my bike. There was clicking come from the crankset. When I went to pick up my bike, I got on the bike and didn’t immediately notice the crank arms were not strait. I bright the bike back into the store and explained what I was experiencing while riding and the sales manager told me he thought it was in my head (actually, his words were are you sure it’s not just in your head) without even looking at the bike. At that point I was finally fed up and gave him a speech about service after the sale. He did end up taking the bike out and realized what was wrong, one crank arm was strait and the other was pointed down. They did fix but sadly the after sale experience was the worst. I was two-​for-​two in knowing something was wrong with the bike and each time I brought my bike in about the issues, they made me feel like I was inexperienced, didn’t know what I was talking about and the best one, it was in my head. This store can be a five-​star store but they need to ensure the exemplary service they show at the point of sale continues beyond that. This is one way to get repeat and brand loyal customers.

Brought in my dirty, rusty, sitting in the garage for years, bike in… for $ 114 (not a penny more than they estimated) they cleaned her up, put on a new chain, and she’s ready to ride again!
Thank you for your great service!

Great and helpful staff. Lots of bikes from beginners to pros. They have been hosting interesting special activities as well that give a good community feel. Got my new bike there last fall and it has been a great experience since then

I started my hunt for my next bike at trek based off a recommendation from a friend. I originally started by looking at a 7.0, but the salesman informed me I was better off with a 7.1 or higher due to a better parts quality. I did more research online and decided to go with a 7.2 in chilli red. I ordered the bike through their website and they had it ready four days latter, they installed a kickstand and a computer to complete the purchase. Never had a better experience at a bike shop and I’ll definitely be coming back for service and parts.

good price, very knowledgeable, friendly and professional. Jay is a great guy to work with for tune ups.

A great shopping experience with helpful staff. They weren’t pushy at all and were clearly concerned with helping me find the bike that was right for me, even though it wasn’t anywhere near the most expensive. I was in and out in less than an hour with a bike that I love. Will definitely be back for service and accessories!

I went on to Trek’s website and found the bike I wanted to buy in inventory at this store. I took a chance and drove there and arrived an hour before closing. It is a hike for me so I wanted to love this place to convince myself they deserved my business, Voila! Daniel was quick and responsive. He found my bike in inventory and then took me out back for a quick test drive on a model that was a step up. I loved the bike and agreed to buy the in box bike. Chris assembled the bike in about 20 minutes, they reviewed the warantee with me and I was on my way. What a great shopping experience.

Awesome! Took my bike in that had a flat tire. They fixed it right in front of me in 5 minutes! Happy for such polite and quick service an will definitely be back! Now I’m off to ride my bike! :)

It was time for a new mountain bike so I did some internet investigating and then hit up a few of the bike stores in Naperville. I decided on going with a Trek, and the guys at the Trek Store in Naperville were more knowledgable than the sales people that helped me at the other two stores I visited. This location is very nice, clean and very close to my house which is nice for any future service I may need. My only small tiny little complaint was their inventory, I had narrowed down my selection to two different models and they did not have either one in the color I prefered in the size frame I needed but they had several in that color at their other store. Not wanting to travel to the other store in Downers Grove or wait for them to transfer I purchased the bike they had on their floor in the other color combination. I purchased the bike and a few accesories, they got it all ready while I waited, made a few adjustments to the bars and seat to better fit me, installed bar-​ends and other accesories I purchased. This shop is located in a strip mall just off of a local bike path which makes it convienient if you are out riding and need a repair or even just some air for your tires. Would have given 5 stars if they had more bike inventory on hand but still a great experience. Based on the other review by Mike O it appears they have an inventory issue, hopefully they will address it in the future.