Performance Bicycle

Will never buy from them again… will never step a foot in the door of this store again. There was a misunderstanding about a finance offer (getting a credit on my credit statement vs. getting points towards the store). (So mad right now I’m actually shaking.) Started out as a pleasant/​misunderstanding conversation vs this, as the customer, is what you told me. To the manager, Bruce, saying I was calling him a «liar» and he was «calling me out.» I told him I have paperwork where he had the total price of the bike and subtracted an amount from the total and said I would receive that discount on my credit statement within 2 – 3 billing cycles. He responded by saying bring in this paperwork, I know my writing… amazed at the lack of professional and customer service. I wasn’t even saying I deserve «x» amount/​percent off the bike. I was calling asking when I would see the deduction reflected on the statement.
I said who do I ask for when I come in. He said me. I said what was your name again and he paused and with attitude said Bruce, I’m Bruce, the guy that sold you the bike. I don’t remember what you said 10 minutes ago when you answered the phone.
Just amazed… never ever have I had someone who works in customer service say, well I’m going to have to call you out on this one!!!

Excellent service!
We took my son’s first bike here to have the hand brakes installed and the service guy at the back did a complete check of the bike top to bottom as well as verified proper fit… all for no charge!

I’ve been here quite a few times over the last year and the experience has always been very good. Their prices are very competitive and the people that work here are nice and eager to help out with whatever you need done. I just came in to get my bike checked because the gears weren’t working right and one of the guys in the service area quickly fixed it along with adjusting a few other things. Overall great place to get your biking gear and services!

I purchased a bicycle for my duaghter from this store a few years ago. The workers there were very helpful. I learned that the bicycles they sell have free life time tuning. This summer I went there for a free tuning for the first time. The workers there were nice and did a good job. A few months later, the brake had some problem so I tried to fix it myself but didn’t get the screws on tight. When riding on the bumpy sidewalk, the screws and brake pads fell off and couldn’t be found. So my daughter and I brought this bicycle in. Once again the worker there was very nice, did a nice job, and fixed it quickly. The worker learned that my daughter was riding the bicycle. He said the seat needed to be adjusted higher. I said no need that my daughter was confortable riding this bike for years. But he insisted and adjusted the seat. My daughter tested and said ok. A few days later, my daughter told me that it was so hard to ride this bike before and now it is great (she grew taller!). You can’t tell good or bad until you make a comparison. When I asked how much I should pay, he said it’s just a small work and was free. They live up to their promise and go beyond. I will buy everything related to the bicycles from them and recommend others too.

Everyone is very helpful and encouraging to me being a novice rider. Very friendly service and the guys who worked on my tune up were as nice as could be! Sad that my favorite employee moved to a different location but everyone is still very nice and attentive to their customers.

WONDERFUL EXPERIENCE, Great Location, Very impressed with selection. I found their staff very knowledgeable. I have been to many other local bike shops but felt the help/​owners were arrogant and not as friendly, I don’t only want a TREK. I let them know I was looking to enjoy the Illinois Prairie Path on the weekends and Adam took the time to properly select the Fuji bicycle I wanted. I am also SUPER excited that performance has several shops in the suburbs and in other states, I prefer to buy from a company with a strong track record and financially strong. I had price shopped my purchase to other bike shops in the burbs and I felt Performance CRUSHED the competition. These are a couple of the reasons that I choose Performance Today. Thanks Adam.

There are several bike shops in the area, and depending on your favorite brand you go to certain shops. For those that don’t know Spokes is a Specialized dealer, Bicycle Etc is Trek and Cannondale, there is a Trek store nearby, Endurit is high end Cervelo and Felt, and Performance is Fuji as well as some smaller brands. So if you’re in Naperville you know where many people got their bikes from just by the brand.
Now I was looking for certain bike brand which Andy Potts used to win the Ironman 70.3 and I found out
sells the brand which brought me to this store. Growing up and living in the area for 30 years now I never actually bought anything from Performance since I’m loyal to Specialized. Doing more research I learned Performance is a chain, each store is corporate owned, and they have some deep sales like 10−20% off on the bike if you’re a performance member.
After my experience buying a $ 2k full carbon all Ultegra road bike and $ 400 in free accessories (Shimano 105 pedals, Shimano road shoes, heart rate monitor, cyclocomputer, lights, bottles, bottle cages, and shorts) for a total of $ 2k… I recommend this shop for several reasons.
1. The manager Brian. When I bought my bike Performance was having their normal 10% back (that’s $ 200 back for my bike) if you’re a member. Before I was able to pick up the bike since it took a week to get it in and built, they increased it to 20% for the fall sale. Brian not only matched the deal to give me a total of $ 400 back but also treated me like a valued customer. This showed me the manager has integrity and that alone had me impressed with the operation. When the manger has integrity usually there is a trickle down effect with the employees and after going back about 5 times and consistently getting good service, I’m here now writing this review.
2. Rewards program. If you’re buying a bike for yourself, family, or getting into competitive cycling like I am the 10% back adds up. Right now they are giving 20% back on bikes and some heavy discounts. I went to some nearby LBS’s (cycling slang for local bike shop) to check their prices and the same camelbak sold for $ 2-​$ 5 more BEFORE the Performance discount. I found the same thing for shorts, pedals, and helmets. So the rewards program + price makes shopping here a no brainer if you’re conscious about price.
3. Matches online pricing. I saw some previous reviews and shake my head because they didn’t know Peformance matches pricing including online stores. If you find a lower price anywhere in 90 days (for me Performance bike itself published a lower price which they matched) they’ll gladly match it. I like this a lot because it’s like I’m paying
prices at a brick and mortar store where I can see and inspect the items. I’ve gone back several times to request price adjustments and they gladly did it every time without complaining and with a happy attitude.
So my advice to those buying a bike is check
because they have much more bikes on their website which you can order, when they have their massive sale no other place locally can beat them, and understand July/​August is peak bike season and service might be slow (from other reviewer).
So thanks for reading my long review. I am in no way associated with the company but just a happy customer.

Friendly service but was disappointed that all they had was girls bikes and zero boys bikes left. I may change my rating when I check back at the shop later in the week.
I went back a second time and was told to come back again since they still had no 20″ boys bikes made. Came back a third time and the one bike they had built had a different price than I was quoted just a couple hours earlier ($ 40 more to be exact!). Come to find out they have only 2 different 20″ boys bikes to offer.

I just had my first experience here and it was decidedly mixed.
I have purchased my bikes from another local bike shop but I was in the market for a $ 200 stand and Performance had it in stock and a *better price* than elsewhere (except online but I wanted to support a local bike shop.) When I went in I had to wait for help which was fine since they were occupied (this was a weekday, midday and I was one of two customers in the store) but when it was my turn to get the stand I asked about a chain lube and was quickly shown where they were with a comment, «I thought you were ready to check out, I have to get back to BIKE customers.» Not a great start but ok, I picked out the lube along with a chain scrubbing tool and went to checkout with the same employee. When he rang up the price the chain scrubber was more money than I had seen listed on their website and asked about it. He begrudgingly showed me his screen with a picture of the tool but a slightly different SKU than the same picture of the same tool I showed him from their website on my phone. Trying to see what the difference was in the products he just brushed me off and said, «I have no idea about this» (and this is a common Park Tool product sold everywhere). Whatever at this point I agreed on the slightly higher price (very nicely mind you I had nothing but a smile for the guy the whole time). When he ran my credit card he sarcastically said it was declined but then ran it again and it went right through. When he was running it again I said I perhaps could call my CC company he again in a rude tone said, «yeah maybe you should.» So I finally checked out and was on my way.
The store was clean and well stocked. This was the only employee I delt with and I agree nothing I just said was «a big deal» but I felt like my money (over $ 200) and serving me for a grand total of 4 minutes was below the interest of this store. I bet I had a one off bad experience with perhaps the only rude employee there but frankly with other bike shops (including other Performance Bike chain locations) this will likely be the only time they see me, after all the *only* reason to buy from these local shops is SERVICE when online dealers offer the best in price.

You know it’s a chain right?
That having been said, Performance in Naperville is okay. The prices are okay, the selection is okay, the people up front are nice.
I recently bought a couple small items and some tires from them, and the experience was fine.
I will say that the variety of accessories is just okay, but with the web killing all brick and mortars slowly, I am not surprised. However, given what their own web site offers, I would like to see more than one brand of tubes in stock.
I have not bought a full bike from them and can not speak to the service in the back. Since I usually do my own work on my bikes, that doesn’t matter much to me.
Given that most bike shops are a tough low-​margin business that doesn’t allow one to build much of a career, the negative reviews here do not surprise me.
Would I buy a new bike from them? Probably.

I swung in over the Christmas break to get some new shoes and everyone in the store was great. It was actually crowded (big sale), but he was patient and even recommended a pair that were on sale. I added a helmet and was very happy.
Really like the fact he was a hard core biker and pointed me in the right direction with everything.
Thanks!

The Performance Bike in Naperville is decent if you know what you need or order online first. If you do not know, it can be a difficult experience though. The sales staff is usually a bit slow, but pretty well versed overall. They are usually very friendly though. I have not tried the service department so I cannot comment there. Performance Bike as a company is great and you can always order from the website and ship it to the store which I have done and that checkout process is very quick and easy. Performance’s real star is pricing compared to a few of the local competitors, Performance is much better. So there are ups and downs, but I personally like the shop.

I’m a newbie to bike riding and am only purchasing what I need to get safely out on the street. I found the folks working here to be disinterested in someone like me. They’re obviously riders themselves and probably want to focus on the really «serious» bikers. I’ll be looking for another spot with just a slightly more «user-​friendly» feel.

Timing is everything.
I notice a handful of reviewers chastising this shop for their supposedly slow service. What they seem to have in common is that these experiences happened during the summer months when bicycle business is at its peak. Because purchasing the correct bike is such a personal process, one would expect that any decent shop would train their sales staff to take the time to ensure that the customers are getting exactly what is right for them. That means personal attention, and it also means waiting your turn for the same personal attention.
I did my bike shopping in february, and the service was pretty quick. How do you like that? I was approached by an associate after meandering up and down the main bike displays a bit; they didn’t pounce on me at the door. I went over a handful of criteria I had in mind for my purchase, and they let me try out a few different bikes.
One’s tires were too fat. Another one’s were too thin. The third one was just right ala Goldy Locks.
They ordered me the bike (the proper size wasn’t in stock, but this is forgivable when you’re a tall fellow) and set me up with their membership plan that entitles me to 10% back in a gift card. Now I have a new bike, all the goodies to go with it, and a place to bring it for free minor adjustments for life.
After the transaction was wrapped up, one of their associates invited me to their free basic maintenance clinic later in the month. I got the inside scoop that because these are often poorly attended especially during the off season, there is a good chance that I’ll get some one-​on-​one time with the tech so I can learn and ask questions.
If you want a bike, I can’t recommend enough going to a proper bike store like Performance. They have to tools and knowledge to get you setup in a way the the big box and general sporting goods stores can’t match.

After a less-​than-​stellar experience at Bicycles Etc. earlier in the day, I was thrilled with the service I received from this place. I ended up making 3 trips here over two days, and by far, the first trip was the best. I made a note to remember the name of the sales guy who helped me pick everything I needed, Dana Wyatt. He took the time to walk me through everything and was sensitive to the fact that I didn’t want to spend a whole lot to keep my 16 year old bike riding for another season or two. The prices here were either lower or the same as the lowest prices I found on Amazon. The selection of components isn’t the largest, and the service at the checkout counter can be sloooooooooooooooow when there is a line, but I’d definitely come back here in the future.

I’ve heard that the service is slow, and that is dead on accurate. Their prices are the best around, but bring your lunch because you will be there a very long time. One sales person looked at me twice while I was lookiing at the same bike and walked away. I finally had to walk over to the front counter and break up the chat session the employees were having so I could make a purchase.

Salespeople know their stuff. However, service is very slow. I bought my bike and bike rack here because of the great price. However, I was in the store for 3+ hours because apprently I was being ridiculous and actually wanted to try out the 5 bikes I was considering.
If you have patience and time then you can’t beat the price and knowledge of the salepeople here.

Very slow service. After about 10 minutes I was ready to leave and try Spokes. I stayed because of the 15% sale they were having. The salesperson who finally approached me was very knowledgeable.
If you are not in a hurry I would recommend them.

I purchased my mountain bike from the Schaumburg store and had to pick it up from the Naperville store. I had a great great experience in Schaumburg, not so good in the Naperville store. My overall impression of the Naperville store is that it is staffed by a bunch of kids. The sales staff, a bunch of nice kids, not very knowledgeable or overly helpful (not a big deal). The kids in the service department were sub par. They took my bike off the rack and brought it back to the service department to give it a quick run thru b4 I took it for a spin. I waited about 20 mins, nothing… So I walked back to the repair shop and my bike was laying on the ground and the repair kid was screwing around with his buddie. They ignored me and i had to ask «Is this bike ready to go» and I got a «Yup» response. If i didn’t really want the bike and the price was crazy cheap, I’d of walked. Lucky for me, the Schaumburg store made all the correct adjustments the next day for me.
Go to the Schaumburg store!

If you are looking for great deals on bikes, I would recommend going here. I got my 2009 Fuji Absolute 2.0 for about $ 500 when the original price I believe is around the $ 700 range. And they always seem to be having sales so that is always a plus. Also, I got my Saris Bones Bike Rack for 3 bikes here for like $ 160. The other day I was curious to see how much it was at Dick’s and it was like $ 250. Craziness.
Anyways, some of the negatives about this place is that most of the time I am here, no one ever asks me if I need help. I usually have to find someone to help me and answer my questions. I def like the service better at the Schaumburg store – but they didn’t have the bike I wanted there.
Overall, this is an OK store to get a bike at if you are looking for good deals. If you are someone who has a lot of questions, I would recommend going to the Schaumburg store where they are a lot friendlier.