Wells Fargo Bank

Went there today for withdrawal.
Very nice staff.
Fast service and got great service from teller Kelly le.

Dear bank teller lady,
I came in only for a quick errand; I needed to deposit one check and get some cash back. When I said I was in a hurry, I really meant it. You asked if I was interested in an account upgrade, I would be normally, but not now because it was a quarter to six and I needed to make it to an appointment in downtown San Jose at 6:30 by the latest and traffic was bad. I was hoping you would understand but you did not; instead of letting me go after my check had been deposited, you insisted that this upgrade is all sorts of amazing and would only take me five minutes at most. I made the mistake of believing it really only would take five minutes, even if it took 10 minutes I would not have complained. However, you stretched it into almost half of an hour with small talks about my clothes, where do I take my yoga lessons and where do my husband and I want to buy a house. I thought you would want to hurry and leave work on time, but I guess you didn’t, as you kept ignoring me when I said «I’m really in a hurry, could we do this later?» I’m very glad that I left when I did, even though I still ended up very late to my appointment.
I have worked customer service jobs for many years. I understand that you might be required to bring up this account upgrade to any eligible customers, but when I said «no», I meant «no», and please respect that. Being excessively pushy only turns customers away. If I want small talk about clothing and yoga class, I would have grabbed a friend to afternoon tea instead of coming to a bank.

Came into branch to have an endorsed insurance check made out to myself and Wells Fargo mailed to their property loss department in South Carolina. A courtesy service they claim to provide.
Despite clearly explaining the situation, and providing the Wells Fargo Bank Property Loss Department address, I was told they would not send the check for me.
I guess THIS branch feels it is not necessary to provide courtesy services to clients. Lesson learned.

Wellsfargo bank is the worst bank to do business with, 30 years of relationship and PMI means nothing when it come to service, loans, perks.

this by far has the most nicest staff I’ve ever talked to. I’ve gone to 2 locations in cupertino, 2 in milpitas and 1 on first street near the m8trix casino. I came in to try to cash out a check, but couldn’t do it since i owe some money in my account and because the check was coming from a different bank. They also gave me some positive options regarding my account without being pushy like the cupertino one behind bitter sweet. they even waived the fee as a courtesy since I’ve been a long time customer reversed it to pay off the debt a little! unfortunatly, i don’t recall the names of the 2 ladies that helped me out.
the location of this wellsfargo is in a convenient location being inside mccarthy ranch across from petsmart. or was it the dollar store? but yes, this is by far the best wellsfargo I’ve been to.

This bank never seems to want to help. I’ve been sent away twice for small transactions they feel like not doing. They would not exchange $ 1000 in 20’s for 1’s. You’re a damn bank!

My daughter was so excited to receive her first paycheck from her first job. We were having lunch in the McCarthy Ranch area and she hadn’t yet cashed her check and since I am an existing WF customer I told her to open an account so that she could deposit and cash her checks. We opened up a student account for her with Jalisa, she was so nice and very knowledgable telling us about the different accounts. The student accounts are perfect because you can monitor thief spending. This is a smaller branch which is nice because it doesn’t get as busy as the other ones, and someone is able to help you right away :)

Came here initially only for withdrawal but I gained so much more– professional assistance, financial advice, and their team was extremely customer service oriented. This was the second time I came in but both times, I’m always welcomed promptly with a smile. My banker, Julisa, was so knowledgable! I had a couple of complex requests which she processed very quickly (super organized too). Jennifer, who I believe was a PB– or lead teller, was also really quick at processing my requests as well. I needed more assistance with my other account and the manager, Mr. Dinh, was really patient with me. Hopefully their corporate office sees this and recognize them for their outstanding customer service. Great job :)

Always bad experience when i was their customer with their account. Now they won’t even make a change at this branch unless you are their customer. I have never other banks acting this way.

Walked in to deposit a check and the teller continuously tries to get me to upgrade my account even after I said I was not interested. My whole transaction took a while because he needed approval and there was no other customers in the store … Why it took so long to find somebody to approve it was beyond me.
I was very unhappy with how long it took and the continuous questions the teller was hassling me with about my accounts. First of all, I said no so leave me alone. Second, I’m in a hurry and I just want to get it done and leave.
The manager on duty gives me a call that night on my personal cell phone asking about my experience at the store. They obviously knew they had an unhappy customer and wanted to fix it by asking for a fake rating for the teller.

Ok so why 5 stars
*#1.friendly staff
*#2.helpful and attentive
*#3.Conveniently right off freeway
*#4.fast moving lines
*#5.they go out of there way

This branch is truly a gem
I was looking to open up a savings and checking account and had a gazillion question considering it was my first time opening an account my friend yama told me to come to this branch and they would take care Of me. Well they did more then that, they truly went out of there way, i wish i remembered the bankers name. Next time i drop by there ill get there name and update my review. never the less they had answers to all my questions and concerns and they made the process a breeze. THANK YOU

By far one of the best Wells Fargo banks I have been to. very friendly staff excellent management. The lines move fast and the tellers and bankers are always ready to help. I came in to open a business account and they made the process super fast and they answered all my questions. A must go
to bank specially if your looking to open an account!

Gotta give credit where credit is due. Great service, friendly staff, fast transactions. Keep up with the great work.

Efficient. no xmass spirit. that is all

Less than one star, really. OK, one star for securing my cash, cashing my deposits, and offering online limited access. Sooooo bland.
Customer Service? Gone.
Fees? Present and frequently assessed!
Error correction? Nonexistent.
Phone Help? Nope. Literally, they tell you that NO ONE HAS AUTHORITY to do anything but credit HALF of one fee. Not a supervisor or anyone. That’s it.
CREDIT UNION? YES, PLEASE!!!

I recently switched from Bank Of America to Wells Fargo. My personal banker Melvin was awesome! He set me up with everything and explained everything in detail to me. He even threw in free checks of my choice ! The staff here is very alert and always making sure you are doing okay and apologizing if it’s busy and that someone will be with you shortly. Definitely happy I made this change and had such a great experience!

I use the ATMs at this Wells Fargo a lot as it’s my lunchtime stomping grounds. But the other day, I needed to do a transaction inside the branch, which I’m not a fan of since you can do everything at the ATMs, even buy stamps.
When I walked in, the teller, who didn’t have a customer in front of her, acted as if Justin Bieber walked in, but it was me. Even after seeing my balances, she was still genuinely friendly. At the same time, a Manager walked up and greeted me. He was really nice and did his job of upselling other banking products but was very kind and didn’t pressure me into anything. And as I walked away, they both thanked me. It was my best baking experience, ever!
Now, if I could only experience that at every Wells Fargo branch, I think I’d be a fan of walking in instead of using the ATM but, I’m just glad to know that if I need to do another in-​branch transaction, I’ll definitely go here!

The staff at this branch is very friendly. Fast and courteous service! You’ll notice that this area is very dangerous when you walk out of this branch with money. The money that you have withdrawn out from here will be invested back into one of the surrounding stores. Big ups to you if you can resist.

Wells Fargo Bank @ McCarthy Ranch is BOMB!!! Everyone there is so helpful and nice. Whenever I walk in, I am definitely greeted by the desk people and the tellers if they are not busy with customers. What I like most is that I can go up to the teller and I don’t have to fill out anything, just slide my ATM card in the card reader.
They are awesome and Karen is always pleasant to work with!!!
Thank you WELLS FARGO!!!