Chase Bank

all 4 stars for quick service and kindness.
They understand the exact need. After a bad service experience in an another bank, I find myself really lucky that I opened my account in chase.

Real long wait wish I didn’t come! be careful coming here

Idk what the hell is going on. I’m here since 45 mins, but still nobody has attended me. The lady doesn’t even seem to look at me and ask me to take a seat. Seems very rude to me. I’m not coming back here.

Customer service at this place is not good .I went there for verification of deposit but no one seem interested in helping me. i waited long then with frustration i left.

I would give this bank a negative 5 stars if I could. I went in there wanted to open an account. They told me it was too late because they are closing at 4 on Saturday. I looked my watch and it was 3:43 to be exact, speechless…

They don’t even deserve a star.
So, I just went to this bank to deposit cash to my friend’s account. This bank won’t take cash??? What bank won’t take cash? I don’t get it? It’s not like I am asking for information. I just want to deposit money to my friend’s account.
The poor teller did not even smile, she looked like she hated her job and the manager in charge had no customer service or personality. People… you are suppose to be service oriented! You are the face of this institution. Get some people skills.
I used to think Chase was an nice bank… after this experience, methinks not…

Can you believe these guys refuse to take cash money deposits if the client has forgotten their wallet at home? Of course it would be absolutely ridiculous to try and withdraw money without an ID. But Chase bank up until about a year ago would allow one to deposit cash as long as they had the account number.
Chase will still allow a deposit in the form of a check or money order whether one has their ID on them or not. But if it is CASH /​American Currency one must show an ID. I was told by one of their tellers and confirmed by their manager that this is to help prevent money laundering. The rationale was that cash has no way to be tracked. Their teller sternly told me that there was a zero tolerance rule on this new regulation. But then he added that they will accept a cash deposit without an ID if they know the client. He mentioned that their is a «known client» option on the computer screen for processing deposits.
But wait a minute… Whenever I buy a money order from the 24 hour convenience store or the grocery market they never ask me for ID. So if I go and deposit that MONEY ORDER where is the tracking trail? Whoops, it looks like there is a glitch in that Chase Banking policy of a Money Order being better than Cash in regards to source tracking.
To me it just seemed liked a major unnecessary inconvenience since they refused to take my $ 200 cash deposit and I had to return home to retrieve my wallet. I might mention also that I have made numerous cash deposits at Chase over the past several years without being required to show an ID.
Also when the male teller stoically told me that there was a zero tolerance rule I kind of felt as though I was being reprimanded for attempting to commit a crime. Sorry guys, my bad I just wanted to make a deposit.
But fortunately Joe the manager told me that now that they know me this will not be an issue in the future.

Every time I’ve come here the wait is short (usually can just walk straight up to the counter) and the whole process of whatever transaction I need to make goes quickly. Even when there is a line an employee will come acknowledge your wait and make sure you have everything ready or answer questions before you get to the counter. They’re efficient and friendly, always a pleasant experience!

Most horrible places i be even been to. been interrogated like a suspect when i went there for a simple inquiry.

How to rate a chase bank? This one is great coz it offers security for whoever wants to use the ATM at night coz you can only enter with a card… I mean it’s not the most luxurious chase around and neither is it the most advanced. but chase is the best bank in the US now so yeah…

Horrible experience here. My son & I came here to open checking acct for him… the I had to pay my credit card payment. The teller was sooo slow. Kept takin sons identification then leaving for long while to maybe speak to her boss. Then when it came to my banking question she took my debit card and disappeared again. This time for a long while again. She was no where to be found. I was in a hurry to get out of milpitas, since traffic gets bad from milp to san jose. This lady was moving at a snails pace and was not interested that I was in a hurry. This branch was small in size and I wont be going back. I’ll stick to my fav branch on cap expressway in san jose. I normally dont bank in that side of town, I went there only for my son.

I feel so safe coming to this Chase location at night. They provide an indoor ATM behind locked doors during after hours. All you need is your Chase card to gain access.
When this location gets rushes, service may not be quick but usually the guests before me are serious about their money and time is not rushed when I am being helped here.
The staff has it’s days where they give default service, but usually 2 of 3 visits I get to connect with tellers in ways that doesn’t seem as artificial as those from any other bank location.
ATM is usually always working, tellers are usually always smiling, I am usually always getting a sincere hello and plead to have a nice day.

I came here to do a basic ATM transaction and that was smooth.
Then I remembered I had to take care of some other banking stuff through the banker. I went inside and we worked with Jon who was able to easily access our accounts to make a change. He did try to upsell some stuff to us like opening a savings account and get a bonus. I didn’t have the money to open it up and get the bonus so I had to pass. Everything else was just find during our transaction.

This bank is HORRIBLE!!! I like my chase account, but the staff at this location made me wanna cancel it! This one teller was extremely rude and when I asked if there was anyone else I could speak to she said «NO». I was so upset and then all these other people came, but only one helped and she was rude as well… She said” Im going outta my way for you”… Wow! I know my request was a little complicated, but providing good customer service is apart of your job! I can’t believe there’s a place that pays people to be this rude to customers.

Used to work here. It was great (when I was there) hopefully it still is.