AT&T

I bought the AT&T iphone charge cable in April 2016, and the charge takes forever and does not completely charge. I was told when I bought the cable that there is one year warranty if anything goes wrong. I took it back to the store today, and the store manager said there wasn’t anything wrong with the cable so he wouldn’t replace it. In the past, the customer service at this location was excellent, but now it has gone bad!

I hate this location, if I can give zero stars I would. I had to schedule an appointment to pick a sim card, I can’t just pick up a sim card and leave! What’s the whole point of scheduling an appointment If had to wait an extra 30 minutes to be helped, this is not the first time I scheduled an appointment, last time I waited an hour and a half to be helped, the available associates were standing in front of the door to greet customers but there were no customers, so instead of standing there on their phone doing nothing, they should of helped me. This AT&T store don’t care about their customers, this will be my last time here at this location! Can’t wait to go back to VZW by the end of this year.

Today I decided to upgrade my phone from a Samsung Note Edge to an LG V10 using the AT&T next program. After waiting for probably 10 minutes (not surprising but not a problem) the AT&T rep finally came over to help me out. His name is Bennedict and this dude was very helpful and didn’t waste any time, which was a nice surprise since usually it can take you an hour just to buy a phone. Five stars for the customer service and the hassle free transaction; Much better than other stores.

Normally Retail phone companies will have inconsistent reviews, and lots of complaints by consumers due to lack of knowledge, unhappy with their expensive plans or crappy area coverage. I get that, I truly do, and I know there are a lot of At&t haters. But I’ve tried T-​Mobile, Verizon, At&t in the past 13 yrs I’ve had a cellphone. Honestly, T-​Mobile has cheap rates, shitty coverage. Verizon has great coverage, shitty plans. At&t has semi-​shitty coverage, but always awesome plans and I always get treated well, online/​on the phone and in-​store.
This past week was no exception, Jasmine was my rep who assisted me in my appointment I had made online. I explained to Jasmine my situation of needing to add my significant other to my existing family plan. She looked over my current usage, involved her Store Manager on the strategy and figured out a way to get my line added, get the current promo and save me monthly on my old plan versus a new and improved plan. WOW! Jasmine was true and sincere about helping me out, she wasn’t being a seller only, but a newfound friend. I told her I’d be back to add two more lines, and she would keep in touch if any new deals, otherwise my account is ready to go to add the other lines. Normally the company’s reflection on service comes from who has assisted you, not sure if I just got lucky with Jasmine, but I think from my observation of this specific store, all the reps there are great. But me, I am going to be a loyal Jasmine customer. So if you’re looking to upgrade/​analyze your plan/​move to At&t, make an appt with Jasmine!

Today is an amazing day.
Walked in to an AT&T store and «David Mosqueda» took care of us. We had no plans of buying a phone but the way David explained everything to us and how he took care of us, it just made sense.
David knows 100% of all the phones and the plans information.
Loves to help people,
And fun to work with.
David walked us around the store.
Showed us all of the different phones.
Explained all of the differences.
Asked us a lot of questions so he can find out what we want.
David’s customer service is exceptional and memorable. We cannot ask for anything more.
If you ever decide to come into this store make sure you ask for David Mosqueda.
He is highly recommended by me because he really did take care of us.

worst ATT store ever. been ATT customer for two decades. made an appointment to upgrade my phone. what a mistake. arrived at 1pm which was the appointment time. checked in. the blonde lady manager said it you will be the next. I see people are finishing up their business with reps and no one comes to me. when I told the lady I have been waiting for over 30 min with an appointment and what is the point of making an appointment, she replies «I CANT tell you how much longer, you have wait and see».
my advice, drive the extra 15 min to El camino store or any other store and save yourself the trouble.

AT&T stores are generally not a happy place to be. I visited this store twice in year or so and came out really unsatisfied. I am not sure, it’s the AT&T philosophy or the way company is run, that you will not accomplish anything in store and they will make you feel that you don’t have choice but to depend on AT&T for life, the company sends tons of junk mail and offers undesirable broadband experience. Over the last weekend, I visited store and got some things done. Ms. Jasmine did awesome job as highly professional person would do at Best Buy or Apple Store. She was well supported by her manager Ms. Erin. The bottom line, I finally got my job done patiently regardless of how much savings I didn’t get. If this location continues to perform like this, hope they will be able to improve loyalty of AT&T.

Fast courteous service with an honest representative looking out for me. I came in to just upgrade from an iPhone 4S to a 5S (new sim activation, keep same number), and came out knowing more about my phone, android phones, an extra 5 gb/​month for free*, and an offer for discounted cases.
I initially called in to see if it would be a long wait or if I needed an appointment and was reassured that it would be a quick drop in. When I got there about 30 min later, lo and behold the place looked swamped and busy. Fortunately I was only 4^th in line and quoted at 15 – 20 min. This turned out to be only about 10 min, wow! This was enough time to show my mom all the latest apple and android offerings without dawdling around too much.
While getting the upgrade, the rep said there was a promotion that would upgrade our 10gb/​mo to 15gb/​mo for free with no strings attached (competitive promo). I’m pretty certain at most businesses, they wouldn’t disclose such a promotion openly and I’m glad the rep was so forward and friendly to us. We were also told that activation/​new sim cards are free at these official AT&T stores, as opposed to third party stores, so this whole visit was free!
Asterisk for the free above because our employer discount dropped off the account during the transfer, so it may actually cost more money until I square away the employee discount.

My experience here was terrible. Particularly, the manager ‘Joe’ doesn’t treat his customers very well and I am not surprised by the number of low ratings on the review here.
I was in the store couple of weeks back to inquire about Iphone 6s plus and I decided to purchase the phone after the store manager Joe insisted that I can come back later to trade in my old smartphone. I was a bit apprehensive and wanted to make a new order and trade-​in of my old smartphone at the same time. However, after repeated assurance from Joe I went ahead with the purchase on my first visit without trading in my device.
However, today when I went to store ‘Joe‘ was not at all friendly. Joe’s comment were really in bad taste when he termed my LG smartphone as random device, and then later went on to insist that he is doing me a favor by selling me a other phone from his store which can be traded-​in for iPhone 6s plus.
All in all, his attitude at customer management was really terrible and I wished I never had visited this store. I returned the Iphone 6s plus to them with a restocking fee because of poor customer service at this store. Joe is the store manager here.

If there was an option for a negative 10 review — this would help describe our experience at the AT&T store today.
After waiting 30 minutes to talk to a representative on our only day off, Sunil broke the news to us that they didn’t have the phone in stock that we were looking for. First of all, I would thing that proactive customer service would have the front door greater ask us what we’re looking for and check what’s in stock in the store before wasting your time.
Second, regardless that it wasn’t available we asked him to help us understand the difference between the ‘Next’ plan and traditional plan that we’ve been on. Sunil said he would have to have an ID to be able to explain anything to us. What the??? I didn’t have it on me because I ran out the door with my husband. Luckily, I had a picture of my ID on my phone. He says he can’t discuss anything on the plan because the picture of the ID on phone was ‘expired’ and that he could lose his job without a valid ID. C’mon… Did you need a passport, my social security card and a sample of my blood, too??!
The ‘Manager’ Joe here was not very helpful even though we were disgruntled and not very happy that AT&T had wasted our time and didn’t give us any information. We will be buying our phone at Best Buy — much better customer service and no wait time!
If you have to visit an AT&T store… Don’t come to this one. You’ll save more time going to another location with better reviews… Even if you have to drive out to Palo Alto or SF!

We went in to open a new account and have an associate name Andy help us a few days ago. He was friendly and helpful but not very knowledgeable. Either that or he was just trying to make a sale by hiding information. 1. We asked very point blank about any or all fees and charges and he said there were none for what we wanted to do then ten mins later, he said «oh yeah there are two fees associated with that»
2. We talked to the manager, Joey or something, who then said we misunderstood the terms, then he brushed it off as if we’re ignorant consumers
3. Andy said we should get the new 669 phone number instead of a recycled 408 number so we don’t get calls from people who used to own the number. We changed to a 669 number and not only 2 days later got a call from someone asking for someone else that had this number. So even when we expressed concerns about having a recycled number, he assured this number is new and not used but that obviously isn’t true.
4. Andy told us that if we traded in our old phone we get $ 200 credit towards our phone bill. We just need to wipe our old phones clean. Right after we did that and took our phone back in, we were told our phone plan didn’t qualify for the credit at another store with another associate. He said Andy didn’t read the full terms. Are you kidding?! We completely wiped our phone clean and now we don’t qualify?!
We had a very aggravating experience over the span of 3 – 4 days with all this nonsense that started from one trip into AT&T because of one associate. If we were to ever have to go back into an AT&T store, it would not be with this one.

I just visited this AT&T store in Milpitas at McCarthy Ranch and was very disappointed with the service. A sales person named Rommel received me as soon as I walked in. He said hello and shook my hand with extremely SWEATY hands, yuk! He then could not explain coherently then asked me to sit at a table with him so he could break it down for me on the iPad he was holding. I asked him to let me see what he was talking about. He reluctantly showed me the iPad. I did not like his disposition. He was not helpful. I do not think I will be retuning for service. I do need to purchase a new phone. I guess I will have to get a phone somewhere else.

I spoke too fast, AT&T sucks. I’ve used services from this shitty company for the last 30 years and I don’t know what I was thinking signing up for AT&T.
AT&T sucks. Fees, for everything!!!

Today, Abdullah helped my mom and I and finally I got a representative who knew what they were doing and who was actually helpful.
He was friendly and helped us quickly get what we needed. Five stars for him!
The four star review is for the store itself. Usually a very busy store! So come at off times or you generally will be waiting about an hour or so just to be helped.

Really frustrating experience over here.
Came in since 30 mins
Still waiting. These guys are roaming around and not looking at customer. Though 1 St in waiting line. but dude 30 mins wait that too when u have 10 sales reps hanging around .
Not a store to recommend..

I stopped by to get a micro SDHC card. Since I got the phone here, I thought this would be a quick and simple process. But not so.
Upon entering, regardless of your need, everyone has to be checked in and be put in a cue to wait for the next available employee. You can’t just go up to the counter on your own. This was a Saturday afternoon, and it was super busy.
After a thirty minute wait, my name was called, and told the employee what I wanted. He disappears in the back room, and a few minutes later says they’re out of stock, and I should go across the street to Best Buy.
The strange thing is that each employee carries around a tablet, and one function that’s sorely missing is an inventory check of the store. That way, you could be told upon entering that they don’t have it, and not waste your time.
Other than that, it’s a nice looking store with quality products, and the help is constantly on the go trying to keep up with the customers coming in. That is why, after taking everything into consideration, my one star experience results in a four star review.

The reason I visit this place is Austin.
Ten stars for his outstanding service.
Austin is a keen listener and has us always satisfied.

Advice:
Check in with one of the employees at the door as soon as possible if it looks busy no matter what you need. I needed a sim card and waited 40mins. Be prepared for some of the employees to no nothing about the products and nothing about customer service while others are amazing examples of hi-​pot individuals.
Cons:
Walked into the store passed 2 employees with tablets that didn’t say anything to me. I walked to the counter where this other employee gives me eye contact so I speak to him (we’ll get back to this guy). I am told I have to check in with the emploees in the front so I walk over there and I say to one employee I need to check in so he points me to the guy next to him. Finally I get to check in and see my name on a screen.
Back to the employee at the counter earlier who attempted to help me. I came in and asked him if they sold Iphone 6 Pluses that were unlocked and he told me they don’t make those. The employee next to him said yes they do make those but you have to buy them from Apple and AT&T can activate it for you. The employee who didn’t know is products jumped in after this was said and told me «we don’t sell any unlocked products,» well fantastic bro because your partner here already clarified that for me. So now I asked if I could get a sim card for this old iPhone 4 and the unknowledgable employee at the counter replied «did you sign in yet? Please sign in.» Really bro? You saw me walk in and receive no greeting so how could I have signed in and you tell me this now after wasting my time, fantastic.
I waited for 40mins, seeing several employees not doing anything and watching customers walk to the counter and learn that they need to check in first, then finally they called my name.
Pros:
The employee who helped me get a sim card was fast and demonstrated great customer service in greeting me and asking about my concerns. This employee was smart enough to run to get me the sim while I looked up a number he asked me for, smart guy.

I found some additional charges on my account and wanted to clear them up. WASTED my time calling this specific establishment, 4 CALLS and NO one picked up the phone. I drove there hoping for better luck, the store was NOT busy at all, they had available «employees», UNFORTUNATELY they were too busy to answer my calls or questions. Overall waste of time. No one could help me or answer any of my questions. I’ve been an AT&T customer for 10+ years the customer service has been on a decline. When I asked why no one could answer my questions, they simply replied «I’m not sure.»
I have since switched to Verizon Wireless, better service and their employees are more familiar with the products and service they are providing.

PEOPLE COME TO STORES BECAUSE THEY MAY WANT TO BROWSE PRODUCTS AND POTENTIALLY BUY THEM. DON’T BE A HORRIBLE EMPLOYEE AND SHOO THEM OFF WITH ATTITUDE. SERIOUSLY POOR BUSINESS ETHICS.
I came here to see what is up with my AT&T iphone not accepting the AT&T sim. I saw a line and I thought it was a line for people who were waiting for the iPhone 6 but no, it was a line outside for any kind of service or transaction. The store is very big, 2 – 3 times bigger than a typical AT&T store and I’m sure it can accommodate the 7 people who were made to stand outside and wait while others were being helped inside. I was fine waiting the 15 minutes to be helped because I didn’t have an appointment but an older gentleman came and all he wanted to do was to look at the accessories for his phone. He asked the woman commandeering the entrance to the store that he didn’t need any help from any of the employees as he was just going to take a look at the phone accessories they offered but she basically told him, «wait at the back of the line.»
In all honesty, I don’t think that was right as he didn’t need any help or services. She just told him to wait at the back of the line and at this point, it was about maybe a 20 minute wait. That is very ridiculous as why would someone want to wait in line for that long just to LOOK at products and may not even buy them? He asked politely once again just in case she didn’t hear him correctly and she basically shooed him away to the back of the line; as with that type of customer service, he left and didn’t even bother with her anymore. What kind of employee does that?
People who wanted to just look at products can’t even come to the store and take a look. If you’re expecting people to just wait and know what they’re going to purchase, they would have done so already without asking to take a look at the products offered. How this woman basically treated him, I was immediately turned off by her customer service. I went and got information I needed for my iphone, as the person who helped me did a great job, but because of how the other woman at the door treated the older gentleman, I don’t think I’ll ever come back to this place. It is not how you treat people who are potential customers.