T-Mobile

I don’t live in the area and was waiting to have my vehicle serviced at a nerby dealership. I would seriously consider driving 30+ minutes just to get here in the future. Caesar and his staff were extremely helpful and knowlegable. My mom is 78 and I wanted to buy her a new phone for her B-​Day but not pay the high price for new phones. Caesar showed me the perfect phone to fit my budget and took the time to show me features that the phone offers to make this complicated digital world a breeze for my mother. I am forever grateful that I found a place that takes care of their customers!

There are no words to express my experience with this location. I never knew such great customer service existed. When it comes to reliable customer service and overall knowledge these guys are the BEST. I know that there’s been a few bad reviews on this location in the past but now there is a whole new staff managed by one of the greatest managers in the business (Kurk A.) The people here are VERY helpful and will go above and beyond to make sure you get what your looking for. From the time I activated my family plan here to minor billing issues they are able to identify my needs and solve it right away. This location is a prime example of how ALL wireless stores should operate! Great job Kurk and staff! Keep up the good work!

My dad and I came in here today to upgrade my IPhone 5s to an IPhone 6s Plus. One of the workers that helped us was Kevin S. He was a great help. He helped my dad understand what was going on with our phone plan and went step by step to show us how my upgrade would affect the phone plan. Unfortunately, they didn’t have the rose gold color in the IPhone 6s plus which was okay. But he was willing to help me transfer mine all my things into my new phone when it comes in the mail. Thank you Kevin S for helping my dad and I out.

Kevin was very friendly, honest, and helpful. He was able to get me what a it needed and save me money, which was the whole point of me going there. I am very happy!

In store customer service not helpful and was unable to help me with the deal that was offer by customer on the phone. I was also force to buy their 50% off accessory in order to qualify the compensation deal when the other t mobil store offer phone without force customer to buy their accessory. Basically the promotion they offer is not really a good deal as they advertising it. Why should i go through so much hassle to unlock and early terminate my verizon and come in to store to 1. Trade in my phone 2. Buy t mobil phone to be eligible for the early compensation??? When the online customers offer 1. No trade in 2. No new phone to buy !? The whole process is just confusing and tome wasting. Be aware and keep out.

OK if I could give more stars I would! I recently went in for a new phone, even with a PACKED house their service was AMAZING!!! Tony was the best, helping me for 2 DAYD transferring hundreds of thousands of pictures, videos and texts to my new phone!!! He was the greatest! Thanks Tony!

I went into this location on Saturday to pay my phone bill. After I paid it I came back home. I live in San Jose. So I get back in to town and make a phone call and T-​Mobile had changed my phone number without authorization. I also received a text message from them stating I had made changes to my account so therefore I no longer had data. I never requested to have my phone number changed nor did I call to make changes to my account. I went in to tell them about what they had done. Which by the way I waited an hour before anyone could help me and all I was told was «oh it was just a simple mistake» how the hell do you accidentally change someone’s phone number without the customer requesting it? I’m so disappointed with the service overall. If I had known from the beginning this was gonna happen, I would have never chosen T-​Mobile as my wireless provider. I had an emergency that day as well and provided the emergency crew with my phone number. They were gonna call me back later on in the day with some details about my emergency and thanks to this location changing my phone number, I was not able to receive that phone call. They deserve 0 stars. Shame on you T-​Mobile!

We came in for a plan and phone upgrade early afternoon on a Sunday. Kevin was the only person manning the store. He was incredibly helpful and knowledge answering all our questions and concerns as we were hesitant about switching plans and providers. People like Kevin deserve to be appreciated and recognized because he gave us the attention needed to complete the upgrade and purchase of a new phone. We definitely will stay with T-​mobile as long as they keep employees like Kevin representing their company. We love our new Samsung S6 phone!

They could work on their customer service.

This location has great customer service. I know what you’re thinking reading my review vs all the bad reviews stating that their experience was bad. Well, mine was really good. I came in for an upgrade and they were glad to help. They had to update the software on the new phone I was getting and that took about an hour, so we just walked around. But they were so patient while waiting for the update and they were helping other customers as well. I also noticed they greeted just about every customer that came in and let them know they’ll be right with them. Jester & Eric helped me out. David helped out my bf who was also upgrading his phone, and also showed my mom a new charger cord for her tablet. I really can’t complain. I think they were more patient than we were having to wait for my phone to update.

Pretty bad place to go. We came in all set to move our family from Verizon to T-​Mobile and we got in and they were pretty busy. None of the sales associates looked at us or said hello or anything, so we just sat down and waited. Finally one of the associates were free to help us, and when he did ask us what we needed it was a kind of tone that we were an inconvenience.
So we had a family to switch over of 6 people, but only 4 people were there and we wanted to take care of the rest the next day, all we basically got was nope can’t do it you would have to do one plan and then switch to a different plan the next day so you would get two different bills. So we were kinda discussing what to do, and he walks away to go help someone else, no I will be right back to check on you, nothing just walks away.
We went over to Great Mall T-​Mobile store and they thought outside the box and got it done for us no problem, and the customer service was way better. Skip this place and go to the Great Mall location.

I just moved my family plan (6 lines) from Verizon to T-​mobile. I am very disappointed w/​the customer service at this location — actually the worst customer service for a phone provider branch. There were 3 sales people, all helping a customer when we went in. When we got there, nobody greeted us, did not acknowledge us at all. How hard is it to look at us and say give us a few minutes and we’ll be right w/​you guys? After sitting there for over 10 minutes, one of the sales guy was finally free and asked us what we wanted. I told him our situation and he wasn’t very helpful at all. I needed to move 3 lines first and the remaining 3 lines a few days later. He said he couldn’t do this (didn’t really appreciate his tone either). I went to the T-​mobile at Great Mall and they helped me do it w/​out any issues (was creative to make this happen). I will take the longer drive and go to the Great Mall location if i need anything from T-​mobile.

First of all, finding this location is a big pain. Its next to AT&T location, don’t go by what Waze, Apple Maps or Google Maps suggest. Yes, you will find lot of parking.
Talking about manager and their sub-​ordinates, I don’t have words. They are incompatible, incapable, ineligible and unproficient for their job. They don’t understand the problem and solution for every problem is a contact number. They showed least interest in fixing my issue and I would recommend NOT to visit visit this place if you have more than 0% customer service expectations.
Waste of one hour at this stupid location!

GREAT SERVICE!
Long story short. My friend needed help with his phone.
IT WAS A PACKED HOUSE!
There was a wait. There were only 2 workers on staff.
Their names were ARLO TRINIDAD & DIANA ANG
They stayed professional. Even when a customer was giving ARLO a hard time for something that the CUSTOMER was at fault with. He stayed professional and completed her transaction.
They talked to EACH customer who was waiting, asked what they needed, and kindly told them that they would be with them shortly.
I was impressed with DIANA and ARLO’s superior customer service.
I hope they are RECOGNIZED for this review somehow and REWARDED accordingly.
Time of visit: 7pm
Date of visit: Monday the 10^th
DOJO.

The worst service I have ever received in a cell phone store. Just a bunch of kids that seem to pass the buck.
Product knowledge zero
Customer care zero
Attitude horrible.
I came here a few times and all three times I walked out with no answers and no solutions and all three times they told me to just call costumer service and didn’t even have the number for me to call. Unbilievable! !!

The only positive thing I can say is that the sales staff is friendly. I went in to see about the iPhone 6 plus and plans. My first visit they went through the plans with me and wrote it all down for me but when I returned to set things up the figures changed and they did not stand by what I had been told just hrs before. I decided I would move forward anyways then they said I need a deposit even though no other carriers wanted a deposit. Then the bottom line figures changed 3 times. After they gave me the 3^rd set of figures I left without signing up. If they cans be upfront and straight forward with me in the sales process what will they do when I’m a customer. They are very misleading at this store and the employees need more training. DONT GO HERE.

I had a problem with my Samsung Galaxy Tablet and because of a unique case where Samsung did not have the IMEI on file, I had to go through getting a replacement with T-​Mobile. I went to the store to have it checked out per customer services request and go through with the warranty replacement process.
This location made the process easy, just asked for my account information, checked the device to see if it indeed was not in working order, and gave me a receipt that they are sending out a new device to my home & I would just return the old device.
The store is clean & organized, the workers were friendly & helpful. Highly recommended.

Already a T-​Mobile customer but went in to buy a new phone at full retail price. Salesgirl told me that T-​Mobile doesn’t sell phones without signing up for a new plan… Um, yes they do.“uncarrier” and all that stuff? Showed her on the sign right next to the display model it says «Price without service plan, $$$ amount of dollars. She said «Noooo… we don’t sell phones without a plan». Uhh, but it says on the sign — ahh forget it!
Beware, this store doesn’t sell phones… it sells contacts.