PetSmart

Review of grooming.
I have a long haired dog and I STUPIDLY made the mistake of asking for a very short trim. The weather was warming up, and I just assumed cutting his hair short would take off a layer of unneeded heat.
I can’t forgive myself for not knowing. Research on my dog breed has never explicitly said, «DO NOT SHAVE DOWN THE UNDERCOAT. IT PROTECTS THE DOG DURING SUMMER.»
The groomer was nice, but I already got the vibe he didn’t know what he was doing, but I myself don’t groom dogs, so what could I say.
Came back and my dog was shaved naked, with many razor burns and cuts.
This is my warning to be wary of the credibility of Petsmart groomers. They should have easily looked at my dog and advised me, «Oh are you sure you want that length? I suggest you cut it this length so we don’t touch the undercoat.»
I understand I’m hugely at fault for just not knowing. However, common sense from the groomer’s end should have told them to not shave my dog to his skin! Let alone the razor burns.
My dog now has post clipping alopecia, and I’m just living with the guilt that it was my final say in how his haircut went along with a chunk of resentment that the groomers didn’t speak up or at the very least shave him without hurting him.
Unfortunately, they don’t know. They’re not credible private groomers. Pretty sure it doesn’t take much to cut dog hair, so what should I have expected.
Just hope that someone inexperienced or is a first time dog owner reads this and doesn’t make the same mistake. Just be careful.
Petsmart is just doing it for the money. You have to research every detail yourself.

There aren’t too many pet shops around the area so when I need something for my bearded dragon or fish tank, this is the spot. Not too big of a fan of the housing for some of the pets. For instance, some of the reptiles are super cooped up in a tiny area with others, when most need a larger area to survive. Same with the fish. In terms of fish, selection isn’t too big, but it’s good enough for starter tanks and such. They are rarely ever busy when I go, yet sometimes they seem to be short on staff. When you do find a worker, however, they’re generally very nice. All in all, it’s about a 3 – 3.5 star place, and I’ll most likely continue coming when in need of pet supplies.

Placed an online order, was ready within an hour. Went to pick up the order and they had everything prepared extremely impressed!

I am giving Nikolina in the Grooming Department a five-​star because she is absolutely awesome! I have been bringing my yorki-​poo and yorki to her for years and she has always done an excellent job. I really love it now how you can book your grooming online and see the dates and times she is available.

I am giving the grooming department a 3 star I brought my dog here 2x already and both times
I been happy with the out come. Each time I had a special package done on my dog. At first I was hesitant to bring my dog here cause of all the low reviews, but I took a chance and tried it out. I made a appointment for my dog over the phone and the worker there were patience enough to go over the different packages they have to offer. So when I got there I was greeted from the time you step in the store and also when you go into the grooming department. Once
i got into the grooming department witch was not busy maybe cause of the time of day when I went there witch was around 4pm. They helped me right away took my dog to the back and 2hrs later he came out with no problem. So I would of gave them 4 stars but I am waiting on that after I try to bring my dog for a 3^rd time and hopefully i can give them another star.
Keep up the good work grooming department

Review of grooming service
I bring my cocker spaniel to Nikolina every time since finding her. She takes great care of her and my dog gets excited to hear her name. My dog’s got extremely sensitive skin and is VERY intolerant of having her paws touched ever since a different groomer (at a different establishment) cut her badly across two paws and then put her in a stacked wire cage with nothing but blankets on the bottom, hurting all of her paws. (We don’t know why this happened, we brought our other dog there for years and she came out beautiful and happy every time. The owner changed and the place went to hell.) Nikolina is very patient with her and manages to give her a beautiful cut and extremely smooth nails every time.
The store itself is usually well stocked and the staff are always willing to help us find a product or answer any questions we might need answering. If the ratings for the store/​grooming/​vet care were separate, I’d give grooming 5 stars.

Tried to get a bath at the grooming department for our dog an hour and twenty minutes before they closed. They said it wasn’t possible since baths take 30 – 45 minutes. The gentleman at the front was adamant it physically wasn’t possible to finish in time. Lol. So we left. They weren’t doing anything. Saw one employee just standing in front of one of the grooming tables glued to his phone after. Not impressed.

This is a great store overall. I bring my dog to the groomers there all the time and he’s always in a good mood when I pick him up. Plus they always do a great job on the grooming. I also take him to the Banfield vet there and they do their best to keep him calm. They both take excellent care of my dog and I appreciate it. On top of that, the cashiers at the front of the store are always very friendly and helpful. I have nothing but praise for this store and I’ve been coming here for over a year.

This review is for the grooming services at this location only. I dropped of my dog here for the bath & brush service (no haircut since my dog has a long double fur coat) and got a call to pick her up about 2 hours later. I was happy to see how clean and white my dog looked. After getting home, I did a closer inspection and noticed 4 chunks of matted fur on her! There were 2 smaller mats behind both of her ears and 2 HUGE mats in her rear area. The mats were so big and knotted that I was unable to comb them out at all and ended up having to cut the chunks off. Good thing she had enough hair to cover up the bald spots, but I was still pretty mad about it.
FYI, I give my dog a full brush out once every 2 days to keep her long hair neat and knot-​free, and she’s NEVER had matted hair before. I’ve given her baths myself at home and at Pet Food Express (highly recommend this!) and have also NEVER gotten mats from doing so.
No dog should go in with knot-​free hair and come out with matted/​knotted hair… that’s just ridiculous. I’ve taken her in for the same service at another Petsmart location and they did a good job. No idea what they did (or didn’t) do at this location, but I will never bring her here for grooming services again!

DO NOT GO HERE! Took my dog for a flea bath here and he came out with medicated shampoo in his eye! The poor boy had one eye open the entire night. We had to flush his eye out several times and he was completely exhausted. We ended up at the vets the next day, the worst part is that pets smart said they couldn’t do anything about it. Lastly we dropped him off at 6, and picked him up after closing time about 9ish. I’m not sure how long baths are normally, but three hours seems a little excessive.

We took our 4 months pomeranian here for his first groom. They did a wonderful job. His paws were so clean and well trimmed. The price was $ 17.99 for puppy (WOW CHEAP CHEAP). We also got his puppy insurance at Banfield next door. All the nurses are very nice and helpful, we liked one of the doctors and luckily he’s always there. They treat our lovely pup with care and love every time he visits. The staff at the retail side are extremely helpful and friendly, they love to help. This is a one stop shop that all pet owners need to fit our busy schedule. Gotta go to work to put kibbles in that bowl right!

Banfield review– for the Vet and technician.
This office was extremely unprofessional with the way they treated my friend’s small chihuahua. She had come in to do blood testing and they attempted to pull blood from her jugular vein in the neck and it resulted in a HUGE bruise that extended from her neck to chest. Not only did the vet or technician not explain this result to my friend — my friend realized this after bringing her pet home and called back after hours. Why would you cause a bruise on a pet and not explain this to their owner? *See picture uploaded.
Secondly, instead of explaining the situation the vet told her the reason why she’s bleeding like that is because she probably has a blood disease and because she wasn’t being cooperative during the blood draw. What kind of vet jumps to conclusions without taking the proper tests to give proper information to their patient? They’re in the health care field and yet they blame a chihuahua for not behaving during a blood draw. I did my own research online and found out that they probably missed the vein or didn’t stop the bleeding quickly enough which resulted in the bruise. Highly unprofessional that a veteranarian will place blame instead of taking responsibility. Just because an animal is bruising you’re going to automatically assume they have a disease just to justify your lack of success in drawing blood. Not only that, they said «we couldn’t even draw blood from her.» They didn’t inform that during the initial exam or pick up, but through the phone conversation AFTER hours upon being called back. Ridiculous.
Third, the receptionist or technician hung up the phone twice after asking to be put on hold to avoid having a conversation to discuss this issue. I would never, ever, recommend anyone to place their pets in the hands of the people working at this Banfield. I have been to plenty of vet offices owning dogs all my life and I wouldn’t want anyone to suffer or deal with incompetent & unprofessional people.

Took my dog to the groomers and I was not happy with the results. My dog ended up with razor burns arounds his scrotum. I ended up at the veterinarian’s office. I called the manager and he was nice about the situation, ensuring that the groomers will be aware of the situation so that it is prevented from happening to another dog. (I will not be retuning there)
I understand the high volume of pets, but I think they should slow it down so that each furry little loved one gets the adequate attention!

Called to make a cat-​bath appointment today, Thursday, and was told that «the lady who does the cats» (apparently there’s just one) isn’t in today and she doesn’t do cat appointments over the weekend. I asked about tomorrow and he repeated that there are no weekend appointments (Now I know the weekend includes Friday– I’ll go tell my boss!) When I confirmed that they only made cat appointments Mon-​Wed and said «thank you for your help» I was simply hung up on. There was nothing on the website to indicate this ‘cat schedule’.
I am almost relieved though that I didn’t go b/​c I have been reading the reviews from multiple locations and it sounds like many poor pets are being traumatized by their employees bad attitudes. Time to find a private company.

Ya know, I love this place. The staff is all friendly (I’ve been coming here for ten years now), knowledgeable and polite and always have been.
Well stocked shelves, pet friendly. My son loves to come here so we can look at doggie treats and then go see the cats for adoption and maybe pet a couple.
I absolutely love this place and will continue to come here, probably forever.

This review is for the grooming area. I had a frustrating experience with the Banfield Pet Hospital at this location but came back for grooming because it’s close to my house. After seeing an ad for 50% off for service (nail, ears, teeth, bandana) I called to make an appointment but was told that it was walk in only. When I arrived I was told that they didn’t have time to bathe him and that we would need to make an appointment for that. I didn’t want my car trip to be in vain, so I went ahead with the special they were offering and didn’t make a fuss about the miscommunication.
I wouldn’t say that the girl was being rude but she wasn’t being friendly and I felt like I was bothering her. We had more miscommunications with her too. I explained the package that I wanted but when we picked the dog up the package wasn’t complete. My boyfriend politely walked her through the special, explaining that she had only done two of the four services promised in the package. She said «Oh, you still want me to brush his teeth?» and we said «Yes, and we would like the Easter bandana too.» Basically, we wanted her to do everything the packaged listed and didn’t understand why that required an explanation. When we picked the dog up he still didn’t have the bandana. My boyfriend mentioned it was missing and she asked «Oh, do you still want that?».
It wasn’t a horrible experience (especially after reading a review about a groomer yelling at a dog here), it was just really confusing. The other groomers seemed nice enough, but I suspect a lot of them were high.

I came into this Petsmart about an hour ago to pick up some necessities for my new pup who’s coming home in a few days. Upon entering, we weren’t greeted or acknowledged but that’s whatever, I don’t expect exceptional service; I’m just adding that because I’m pissed at them now that I’ve left.
We picked up four items. Somehow, the total was $ 160.35. My boyfriend and I thought the cashier had said $ 60, considering we didn’t buy much (and also had an estimate of what the total would be before she rang us up) but we didn’t argue — just paid and left. As I got in the car, I noticed she rang us up for five items, charging us for the most expensive item twice! That’s a huge mistake which I’m thankful I caught. We didn’t even have time to turn back around since we were in a rush to get him to work on time. I wish the receipt had the cashier’s name on it so I’d know who to be upset with. She didn’t seem to like her job very much and that’s not something that should be obvious from a customer’s standpoint. You work around animals, crack a smile at the very least.
I’m typing this review as I sit alone in my car, who’s battery just died while it’s pouring rain outside. Great day so far. –_​– My angry return to the store will have to wait, but I plan on returning with an attitude about this and pray for their sake it’ll be a simple refund because the only proof I have are the security cameras which will show me leaving the shopping cart in the store while I carry out FOUR items to my car in the rain. Hmph.

**This review is for the grooming salon.**
I don’t get why this place is getting such low ratings with bad reviews. I’ve always had a great experience with my dog getting groomed here. I have a small 6 lb long haired chihuahua. I get her groomed once every 4 months because her fur grows fast. Every time I pick her up, she looks like different dog! I love the way they shave her down. I believe the groomer that takes care of my dog is named Andrew. The last time he groomed my little Chacha, he did a fantastic job.
The package I pay for comes with bath and cut, nail trim and grind, tooth brush, clean the ears… and I think thats it? Although it’s a bit pricey ($ 58) I’m always satisfied with the outcome.

Originally I would give this particular store a 2 star. I used to come here for Banfield Animal Hospital when I first got my dog, but I haven’t been back in 9 years to see a vet here. I don’t know, I just didn’t feel like my dog was in good hands. Anyway, one of the only reasons I ever come here is if in I’m in the area and want to check out some pet stuff, or look at fishes. I’m a sucker for fishes.
I really want to give props to the employees here. I used to ask a question and people used to stutter and don’t know what they’re talking about. Now, I can go up to anyone on the floor and ask a question, and you can tell how knowledgeable they are. I’ve recently picked up a beta fish here, Simon and he’s gorgeous! One of the employees helped a beginner like me with all the starter things. I just came back just to see whats up and picked up a female… I’m not going to fight them! Don’t worry! I just wanted Simon to have a friend. Another employee told me it could take months, which I’m prepared for since every lasting relationship needs a good foundation anyway, RIGHT?! Hahaha anyway, mega props to the employees here! Especially in the fish section. I felt like I was getting real tips from professionals. Good job, PetSmart!

GROOMING REVIEW: The first time we took our puppy to get a bath, he returned home smelling good, looking good, and shedding a lot less. The guy who did his bath did a GREAT job.
HOWEVER, the SECOND time we took our puppy to get a bath, he was STILL STINKY and he was shedding MORE! I’m not even sure if the girl put shampoo on him!
I’ve decided to give my puppy a bath myself or take him somewhere else.
STORE REVIEW: The handful of trips I’ve made to the store have been overall positive. The staff always walks by and asks if I need any assistance. They were nice and even let me weigh my puppy because I was curious how much he weighed. Majority of cashiers are strict on coupons and don’t allow overage on coupons. Get in line for the young dark haired guy if you can because he allows coupons without scrutinizing each one.