Sears Auto Center

Highly understaffed. Simple jobs take way longer which is very unprofessional. Would not recommend.

I bought a Die Hard battery with a two year warranty at the Kmart on Evergreen that closed down. It died last week and I took it to the Kmart in Marysville and they told me after 90 days I was SOL and had to contact Die Hard.
So tonight I took it over to Sears and it was an easy-​breezy exchange. The man working there even gave me an exact time to come back while he tested it (42 min) so we wandered the mall, came back, and yep — it was bad. They handed me a new one with a receipt and I was out the door, no charge. Friendly people working there, too.
Couldn’t have gone better, really.

If there was an option for no stars I’d give it. They suck. I came in because someone had put my jumpers on opposite. Messing up my whole system. I was told I would get a part the following day and that didn’t happen, 3 days go by and still no part. So I call around and find a cheaper quicker route. I call to notify them that I’ve found another service and the inform me that work is already being done on my car, I never received a phone call getting my confirmation on this and this is unacceptable. There had been some confusion and they thought I confirmed over the phone. I was now going to have to pay $ 200 more than what I had found. The manager apologized but offered me no deal or compensation. To add to that they found another problem with my alternator, at this point I was fed up but the manager offered me a discounted price alas I waited 5 days for the part!!! No car for a week and new baby for a single mother is not ideal! This was pathetic, just bad customer service and sloooow services

I brought my car in after hearing brakes grinding. arrived at 1145 am yesterday. i was told that brake technician would be in at noon and would get right on brakes. At 1pm the brakes were just being looked at. Then tech left to take care of sears employees suv. Employee seemed annoyed i was asking questions.. Now it is 3pm and we still do not have an estimate. Finally we get an estimate and we need pads, rotors, nre front brake lines. After discounts it drops to about $ 360. We agree, take off to mall and then get phone call saying that they can do rotors, pads but do not have brake lines.. this took 4 hours to figure out. so they repaid pade and rotors but cannot repair brake line until today. i try to seek help from manager but store manager is off at another store. The assistant store manager is on a conference call and the auto manager is off
We pay $ 207 for work done. No discount for inconvenience. we did have brake exam charge taken off. since it should have been free. I was told i would get a call back from management first thing in the morning. It is now 12:39 pm and no call. what has happened to Sears customer service? It is gone

Horribly slow service. Was told the tire could be fixed, but then 45 mins later was told it couldn’t be fixed. The only new tire they had for sale for a single tire was $ 140. Ridiculous. Took 30 mins just to get the tire back so we could go elsewhere. Staff seems clueless and unaware

everytime i go here its always slow! and when i got my oil change the 3^rd time they said i had a head gasket leak on my car !!! there was no leak nothing ! they quoted me 3000 dollars for it and the only thing that was wrong was a tune up ! they are a rip off don’t go there they will try to screw you over !