AT&T

This is my second time visiting this store and it NEVER dissapoints. The moment I walked in I was welcomed and everything was taking care of with a friendly, very helpful attitude… Alex and Joshua were such gentlemen helping with what already was an issue created by other. They took ownership of the issue and solve it and really made my day. FIRST CLASS!

Zero stars!!! This store is a joke. I don’t know what’s their problem, not being paid well by ATT or they just hate their job! I mean all from staff to management. I didn’t feel like anyone is interested in helping you. If you are not coming in to buy a phone or tablet then no one in interested in helping. All they say is «call customer service… Or, go online». Don’t bother going there, saving the parking money

Customer service was pretty bad. The first guy who we approached said he was too busy to help me, then stood there staring into space while another guy looked up the info I needed. I got the feeling every employee in that business was stoned or maybe just Really distracted. Everything took place in slow motion. It was an odd experience.

Sadly, disappointed. Greeted by a nice guy who helped me figure out that I could upgrade my iPhone as I had hoped, however, it was 7pm and I was going for dinner. He said ‘no problem, we are open until 9pm’. I returned at 840pm and two girls inside had already shut up shop, just waved me away. You lost $ 500. Silly.

I came in to change my phone number and lower my bill, which they turned into a new plan (then had to deal with 2 plans), my plan bill shows that I had a plan that I did not chose. It’s NOT AT&T to blame, it is the «Authorized Dealer» employees. Maybe it’s the management’s fault, but in reality the employees of this particular location did not satisfy my issues and concerns. I had been fighting with AT&T on the phone due to the incomplete directions to fix my problem at the location. This location is an unprofessional, uneducated of the company it self, and pretty rude employees. Anyway, I would suggest always checking if a AT&T location is an authorized dealer or an actual AT&T store. The AT&T store is trained by the company, not by mindless people whom call themselves managers. I fixed the problem within 2 months and many calls, hours, and driving around just to erase this location’s ignorant mistake.

This is my first 1 star review, but I cannot think of an establishment more deserving. I came here fully intending to buy a new phone and I left completely disappointed. I was the only one in an empty store and I found myself playing with a phone for 10 minutes without one sales person approaching me. To make matters worse, the ratio of customers (just me) to employees was a solid 6:1. I guess they were too busy cursing to each other, telling each other loudly how @#$## starving they were and how much they hated working– which made me feel very uncomfortable. When I finally asked for help, I was treated like a complete bother that was wasting their time. The real waste of time was coming to this store and expecting anything.

I went in to get a case for my mom’s new phone. I called around to a few AT&T stores, and this was the only one that actually had a selection of covers for her lesser-​known cell phone.
The staff was really helpful, and I was approached immediately. They struggled finding a register where I could pay cash for my purchase, but they were friendly and struck up a conversation with me while they figured it out. One of the guys was a total shark on the sales floor, and was clearly bothering one of the shoppers, but for the most part, these guys weren’t pushy at all.
The store is well stocked and the staff is friendly. I’m inclined to stop here on a break at work instead of the AT&T store near my house that’s constantly crowded.