T-Mobile

My son took his Apple i5 in because it wasn’t charging. The manager, Alex, checked the phone and deemed it «not working» invalidating the insurance and Jump. There’s a $ 240 I’ve paid over 2 years out the window. My son was sold a $ 650 phone. Returned home to the CA T-​Mobile store where they cleaned the lint from the charger connection and the «not working» phone works fine. T-​Mobile will take the phone he didn’t need back for a restocking fee of $ 50. Great-​a phone we don’t need because they didn’t know how to evaluate it properly and $ 50 to return. Before you accept your phone doesn’t work-​get a second opinion – the staff here doesn’t know what they are doing. My other son’s phone doesn’t work because of a Google update (another long story) and that’s another potential $ 150 (with insurance.) I’m giving up on T-​Mobile and looking for another carrier. I wasn’t looking before the «not working» phone fiasco and 2 days on the phone with customer service. This store just cost T-​Mobile 5 lines when I move the family.

Great customer service! Brian helped me in every question I had. He is professional, friendly, and put customer first! I recommend to ask for him to help you.

Interesting how the people you come across that work for the company can make or break your experience with the entire company…
I walked in around 4:40, 20 minutes before closing time apparently… And there were plenty of available people in there to help me.
Adriane helped me get my new phone set up. I didn’t realize they were closing soon, I thought I had another hour… But he took his time helping me and didn’t make me feel uncomfortable at all for being there well past close.
Thanks Adraine :)

Parking is a disaster. Sales guy cubAn Jose is helpful. It’s a company own store so they are better than an affiliate. Reality is you always spend more time in these stores than u want to.

These guys have their s**t together. You walk in, they greet you to find out what you came in for, then get you with the next available agent. I needed an old phone turned on with a prepaid plan for a month and was literally in an out in 5 minutes. Staff is knowledgeable and let’s face it– T-​Mobile has the best monthly plans without contracts for commitment phobes such as moi.

Always friendly services

Left my cell phone charger in Portland so I found this store on the T-​Mobile Website and called ‘em up to make sure they’d have what I needed before I cabbed over. The guy who answered the phone said I could just charge my phone there if I wanted to, which was really nice, I thought, but I was on extended travel so I opted to buy.
The cab driver drove around and around trying to find the place. It turned out to be on the corner, not inside the old building he directed me to when he dropped me off. It’s a pretty gritty store, but as always, I received topnotch service from T-​Mobile and walked away happy.

few months ago, i went out with a friend of mine who shall remain nameless and we got pretty hammered. so i lost my cellphone and everybody knows that having a cellphone is fundamental for updating your status on facebook. so i had to go get one.
came into the store. beautiful building in downtown miami. the store was sorta busy but a sales rep noticed me and took care of me. she was very very helpful, smiley and nice. when buying a cellphone, i ask a lot of questions and she seemed happy to answer all of them.
so i got my new cell and then a few days later, my friend finds my old cellphone, somewhere, i didnt ask… and the pictures i found on it… man… facebook time, tag me not!

Having no cell phone isn’t an option so when my Blackberry was on life support I decided it was time for an upgrade.
I called this location and to my surprise was told they didn’t know where the closest Metromover station was. I was hell bent on taking the Mover from Brickell to Downtown. They mentioned the Macy’s stop and I walked a few blocks until reaching the store.
Housed in a building that is at least 3 decades old this shop is smaller and emptier than usual. Service was prompt and courteous. Freddy the Retail Sales Rep helping me was even nice enough to throw in a gel phone cover. Free accessories?! Those are every girl’s best friends.
If you work and/​or live in Downtown/​Brickell this Tmobile is a find!
I’d come back time again to this celly store.