Teavana

I love their flavorful tea, which makes me so happy. I used to drink Marriage from France. It’s hard to find in US.
Some of their tea has rock sugar. Some of them do not but taste sweet with their special blending. If you have health issues, you should ask before purchase.

Love this place! Great customer service and tea!

I worked in retail for more than ten years in high end luxury retail, and I have had bad days when I probably brought my mood onto the sales floor or acted less welcoming than I should have. But, I have never intentionally tried to provoke a fight with a customer like Teavana’s David N. tried to do to me last night, 6÷5÷15. First of all I walked into Teavana knowing exactly what I wanted, 4 oz. of Earl Grey Crème. David N. informed me that «if I was getting 4 oz. I might as well get a pound.» A strange logic that he explained by saying that the teas they are sampling (which I didn’t try) sell for eighty dollars a pound and the earl grey crème is only $ 35, and therefore it is a good idea to buy the pound.” WHAT??? Reading reviews below, it sounds like this might be part of their training at Teavana. With this kind of sales service you feel bullied into buying a product that you don’t want and don’t need. I told David N. that I did not want a pound of tea and he didn’t accept my answer. Finally I had to be firmer and tell him that I had «other tea suppliers.» He belligerently asked who my other tea suppliers were. I listed Red Blossom Tea in San Francisco, Dammann Freres in Paris, Tea Drunk in NYC and Rostov’s Tea and Coffee in Richmond. He said that he had never heard of any of these tea shops and then proceeded to insult them. He said he went to school in Richmond and I told him he should stop in at Rostov’s Tea and Coffee, that they made an amazing house blended chai and had excellent customer service. He said, «anyone can make chai, I make my own chai with English Breakfast Tea.» I told him about the amazing lower price Golden Monkey Assam that Red Blossom Tea, a small family owned Chinese tea shop in San Fran offers along with the traditional Gongfu tea ceremony the staff goes through to let you try the teas. He told me that Teavana has Golden Monkey Assam and that «you should be careful, there is probably something wrong with the golden monkey assam you buy from San Francisco.» Then my Mom chimed in and regrettably told this belligerent, competitive egomaniac salesperson that I was a tea expert. He seemed angrier than he had been thus far. «Really» he said, «you think you are a tea expert?» I said that I didn’t think of myself as a tea expert, but rather a tea lover. He didn’t listen. «Do you like Darjeeling?» I said no, that besides Assam, I was more of a Chinese tea lover. He got very loud and excited, «If you are an expert, tell me where the international headquarters of Darjeeling Tea are located?» I was like, no thanks I’ll pass. He raised his voice, now yelling at me, «then don’t go around calling yourself an expert if you don’t know that the International Darjeeling headquarters are in Berlin!» I told him «you win» and ran out of the store hoping that he didn’t continue yelling at me and contradicting everything I said after I left. It was by far the most disturbing retail experience I’ve ever had, and I worked in a luxury chocolate store for 10 valentine’s days in a row! He was a genuinely repulsive person and having to deal with his verbal abuse and personal insults in order to buy 4 oz of a generic tea just isn’t worth it. For that kind of service I should have bought the pound, ha ha ha. I will never buy another thing from this overgrown, carelessly staffed company.

We are huge tea lovers, and we love Teavana! With a large selection of free samples, you want to be there when you are thirsty. The only reason we gave Teavana four stars is because they can be a bit pricey at times.

The good news — great tea. The bad news, atrocious service. They try to upsell, overfill bags… and that’s on top of high prices to begin with. They also love to sell those damn tins… last time I bought two, and they were explaining how I really need a third 10 dollar metal box (tip — use a ziplock).
Make sure if you dare to try this place that you get your free tea with a $ 25 purchase. That was mentioned to me on this trip — first time they decided to.
My advice is stop by for samples if you’re at Tysons anyway, then download the Amazon app. Save the headache of buying there unless you need tea that day.

It shouldn’t take 4 people to incorrectly ring up 50% off teas. It just shouldn’t.

Absolutely horrible service!!! Never ever coming again such pushy sales people and cashiers who give you a dirty look when you only buy small amounts tea!!! They even charge you for the container!!! Of course I told them I don’t want the container that doubled the cost and that rude condescending lady sneered at me. Hate this store!!! This was my first and last time coming here.

If you’re having coffee problems I feel bad for you son
They’ve got 99 teas but hibiscus ain’t one
[Verse One]
I got the Starbucks patrol out of control
Those that wanna latte knows that casket’s closed
Tea critics that say that they’d rather smoke cloves
Ginseng speedo increase your libido for all you hoes
Their facts full of holes and their yellow teeth shows
They don’t sell breakfast, danish, biscuits or dough
I’m like «get fat if you want, you’re on that F’ cardio»
If you don’t like my lyrics you can press fast forward (or back on your browser)
They got all types of white and the cans aint for show or full of blow
They import more black than Persians and don’t sell em on the low.
They take credit and fat stacks of cash
So thorough you’ve never seen a Teavana ad
I don’t know what you take me as
or understand the selection that T-​Vana has
So many bags of decaf I could bury a bum
They’ve got 99 teas but hibiscus ain’t one
Hit me
99 teas but hibiscus aint one
If you having caffeine jitters I feel bad for you son
They’ve got 99 teas but hibiscus ain’t one
Hit me

I’m a huge fan of tea. I’m definitely a fan of some of the teas Teavana carries. But a recent stop in this location has pretty much guaranteed that I’m going to go out of my way to come back here rather than hit up the shop much closer to home.
I’m of the opinion that tea shops should be little sanctuaries of calm, even in the middle of a busy mall at Christmas. That’s what you’ll get here. A shop just large enough to comfortably display their wares, offer several tasting stations of their teas, and allow shoppers to stroll around without fear of knocking stuff over. Best — helpful but non-​vulturish staff that are happy to answer your questions and point things out if you ask, but leave you lone to peruse the shelves of cute tea pots, cups and other accoutrement.
You will pay dearly for some of their teas, and I do think their storage tins are overpriced (particularly when you’re buying them along with a quantity of tea to store inside). Maybe it would be worth it if you got a discount on the tea if you returned with the tin. But I’m content to get my tea and pick up a tin elsewhere or just use one I already have.
What earned them an extra star however is the kind lady helping me. I was plodding my way through Christmas shopping nursing an awful sore throat. I mentioned to her that its too bad they don’t sell tea — like in cups to drink like a coffee shop. She kindly told me they didn’t but she would get me a cup of tea. I thought she meant take a cup over to the sample station and fill it. Nope. She had a guy behind the counter actually brew a cup of tea just for me. Freaking AWESOME.
They really should sell cups of tea to go — they could probably make a killing.

The rating is for the tea. It’s so fragrant and flavorful. We tried out the white chocolate peppermint tea– it’s amazing and definitely not what you’d expect.
Ended up leaving with a «perfect tea maker» and $ 40 worth of tea — masala chai, blueberry bliss and pineapple kona pop.
We’ve been regularly drinking the tea and will be ordering more.
HOWEVER, the sales team is SO INCREDIBLY PUSHY. I felt they were well informed and had interesting information to share with us– but one sales person had helped us with everything but had to tend to another customer who spilled tea everywhere — and one of their co-​workers swooped in and stole their sale just by taking up our order to the cash register.
After making the purchase– the original sales person came and asked us who rang us up… If I’m going to spend the money, don’t make me feel like I’m in a shark tank.

I went in on Saturday afternoon, it was rather busy, however I knew what I wanted. I don’t mind waiting, especially when they finally have my order back in stock! Bonus: A while back my tea strainer lid fell on the heater in the dishwasher and melted in half. They had a spare, that they replaced it for me with! Tea heaven!!!

This place is operated like a circus. When I heard the saleclerk refer to the other chick as a teaologist. I nearly peed in my pants… no… but really, I broke out into a hysterical laughter like I was on of the hyenas from the lion king. I have never heard such load of bull. a tea specialist? I dont see the people at Burger King call themselves burger specialists… No matter what you buying they will try to sell you the lighting fixtures if they had to… Everything and I do mean everything you buy will turn into… do you want to buy this or that?! What wtf… I just want tea… Im not here to buy a tea party set… They are sooo pushy its beyond annoying… The teas are good but overpriced. Now the tea sets are expensive and overpriced. I can get them in Japan whenever I do go back for less and wont pay a high fee for it… Dont fall for the gimmicks and tricks… if u like your teas and stuff. great… but if you dont know your teas or how to handle loose tea… dont let them upsale… u. they will take advantage of minnows!
I dont like pushy sales people. I dont like salespeople talking a mile a minute… unless your that big dude from storage wars…

The tea is great, the experience is terrible.
I was lured into the store by an amazing sample that was handed out as I passed by. I love tea, but I am no connoisseur. I have never tasted anything quite like whatever it was the young lady handed me. Next thing I knew, I was being whisked through the store, quickly shoved various samples, and promptly escorted to a «teaologist» to purchase tea at $ 12 per 2 oz.
Obviously Teavana teas are a luxury item. When I buy luxury items, I like to know all my options. The 2 people that I dealt with knew that it was my first time purchasing from Teavana, but unfortunately, they didn’t have a list of what they carry (one told me it was being revamped, the other told me they had run out). The girl behind the counter spoke a mile a minute and after every sentence asked me, «So how much would you like?», scoop poised, urging me to go for the full pound. I felt rushed through the purchase and pressured to make a decision without having time to browse the selection. Of course, I was upsold on a tin, not realizing that I NEEDED one. Then I was made to feel like a scrub for not buying a separate tin for each type of tea I purchased.
Hey Teavana, here’s a tip. If your «teaologist» (salesperson) hadn’t rushed me through the buying process, I might have purchased more (like $ 50 on a few ounces of tea and a tin wasn’t enough). I wasn’t given an opportunity to browse the selection of teapots, nor did I realize that I could have purchased a cup of brewed tea in-​store.
I have yet to brew it at home, but I just stumbled across an article stating that Teavana brews its samples at 3x the recommended strength. I wish I had known this prior, as this deceptive practice alters the amount of tea one can expect to get per ounce. (I am not factoring this into my rating. Depends on what happens when I get around to making my cuppa.)

Tevana has a great selection of Teas. They are a little pricey, but that is because you are paying for the quality of tea. I was especially impressed by this location. The customer service I received was amazing. I was looking to buy a gift for someone and I had 3 different people help me with my purchase. My only disappointment was they were out of my favorite tea. Definitely stop by to get a tea sample here. The Chai they sample is delicious.

Love their teas, all high grade, many styles. They do tend to be expensive, but this ain’t Lipton or Twinings. And I believe you definitely get what you pay for.
As others have noted, you will be pushed into upsales by the staff, which is beyond irritating. Spoke to management about it, who said they’re frequently «secret shopped» by corporate, and there’s hell to pay if someone doesn’t toe the line. So, my strategy is simple; while my tea is being doled out, I say that I already have tins, makers, and everything else I need. Cut’s ‘em off at the pass. (BTW, the Teavana at Pentagon City is way worse than this one at the upsell stuff. Avoid.)
Now that Starbucks bought Teavana, it’ll be interesting to see what will change. Nothing good comes from takeovers like this one, so I figure I’ll enjoy it while it lasts.

A few weeks ago I didn’t know anything about tea other than buying the bottles of lipton at the grocery store. Then my wife and I were strolling through the mall and they were offering samples… the stuff was so good I ended up walking out of there $ 100 poorer.
Since then we’ve been playing around with the different teas and we love them. We’ve gone back to Teavana and asked questions, etc. They definitely do try to pressure sell you on stuff (up-​selling on the pitchers, teas, etc), but the folks there are pretty friendly.
All in all — we’ve been enlightened to the tea thing and are having a good time. I definitely recommend trying this place. But beware… it’s damn expensive.

I can’t stand pushy sales people. I swing by to pick up a mirror order of what I had ordered on their site, so that I can have a duplicate at work.
Me — Hi, I need some green tea.
Him — Sure, this is our best green tea, it’s $ 20/​2oz.
Me — No, this was around $ 7 for 2oz.
Him — No, we don’t have anything near that.
Me — (I pull up my order on my phone) Sencha Jade Reserve Tea is what I ordered.
Him — Oh, that’s $ 9 for 2oz
Me — Right… so in other words around $ 7, not the $ 20 stuff that you’re trying to push onto me.
Then, I ask about the mesh strainer that I need, which is $ 9. He tries to sell me this $ 25 pitcher! WTH dude, just give me what I tell you that I need. Every item on my list received a ridiculous upsell at 2−5x the cost of what I asked for. My coworkers were commenting on it after the fact, it was like buying a used car.

Came in on a Friday night and the place was packed– only 1 person available who actually knew about teas so it took me a while to get some real service.
I browsed in the meantime and tried some of the samples they had in the front– bitter. I tried some peach tea ball and it tasted like water basically so whoever was making the samples had no idea what they were doing.
Finally got to ask about the teas and I felt rushed. The lady helping was worried about all the other customers circling the store and looking around while I was trying to get some information. I took home 2 different types and both were very strong in more of a bitter way. I forgot the name of one, but the other was the sangria and it is still sitting in my desk and cannot even finish it– it is that bad.
Checking out was stressful– everyone lumped around the cashier and trying to get tea information.
Also– not a huge selection which would be ok if the teas were actually good.
Somehow the leaves tasted stale.

I first stumbled across Teavana during a visit to the Mall of America. My daughter and I were wandering through that mall when we walked by Teavana and were offered a sample of tea. Delicious! Sold! In fact, we, as a family, liked it so much that when we ran out, I ordered some more. All the while I was wishing that they would open up in the DC area.
Well…a few months later, I got my wish. My daughter and I were walking around on the main level at Tysons Corner when she happened to glance downstairs and noticed… Teavana! Needless to say, we made a beeline there! From then on, it’s become a nightly ritual for my husband and me to have a cup of our favorite Teavana teas. Just be forewarned — if you are a tea lover, once you taste Teavana’s teas, it’s awfully hard to go back to supermarket Teas LOL!
Again, I wish I could give Teavana 5 stars, but, alas, I can’t. The Tysons location is very small and cramped. For a long time if you were ordering loose leaf tea or a cup of brewed tea, the ordering system was chaotic and stressful when the place was busy (which is pretty much all day on the weekends). Finally, they put signs on the floor pointing you to the right area to order either drinks or loose leaf tea. All that said, the Tysons location is huge compared to the Scottsdale, AZ location — which — no exaggeration — is the size of a master bedroom walk-​in closet.
Teavana also regularly runs out of popular teas. Sometimes there is a wait of a week or more before they are restocked. They also regularly run out of tea bags.
I love Teavana but I really wish they would get their act together. As I mentioned in my review of the Fair Oaks location, you need to check your receipt after they ring you up. Many times I’ve discovered that I’ve been overcharged or that I wasn’t given the 10% discount one gets when one buys a pound or more of tea.
On the plus side — if you are a regular customer at either Tysons or Fair Oaks, the staff gets to know you — which is nice!

Terrible news Unilocalers! One of my favorite stores is slipping downhill faster than glaciers in the Himalayas. Just to make sure this was not a rash judgement, I went back to this store three times before writing this update. Sadly, there were hardly any black teas to choose from. How can you operate a loose tea outlet without fully stocked shelves of your customers’ favorite selections?
More bad news, I was informed that my longtime favorite tea is no longer available! Sure, they had green teas and white teas and flavored teas. They even had a couple variations of Earl Grey (yuk!).
Gone was the large variety of loose black tea. Clearly something has changed.