Massanutten Ski Lodge

The lodge at massanutten is a decent size with a lot going on within it. They recently improved it with the outside gazebo bar — although space is limited and on a cold day it stays rather cold with the doors constantly being opened (the gazebo I’m talking about not the lodge).
The lodge has so much going on it gets crowded. The only recommendation I would say is that in the lounge where their are waitresses — have some kind of hostess. Its a free for all trying to get a table. You can be waiting for one 15 minutes and some group walk right in and take a table. Would alleviate a lot of confusion and a lot of people standing in the middle of the restaurant trying to scramble to grab a table when opens up (you have to stay on your toes).
I would serve also a little different menu in the gazebo and inside lounge. Make them feel different vs. more of the same.

Poor food that is fit for a high school cafeteria. Expect cold everything, overly salted everything, and prices that have you rolling your eyes. Best to pack food in or wait until you can go down the hill to the local dives. Harrisonburg is an easy 6 miles and worth the drive. Avoid this crappy option on the mountain.

Okay food, not a good selection of wine, but it is a Prince Michael. Have good bands to dance to but charge a cover.

This place SUCKS period. We have owned a timeshare in Eagle trace for over 15 years and I haven’t visited in eight years and this place is going down the drain, the service and the staff from the housekeeping to security are horrible very unhelpful and not willing to work with you they don’t even say hi when you’re walking in the parking lot to throw out the trash. You have to pay for every single event they have from magic shows to tie-​dying to lame jamboree festivals the general store is way overpriced. The waterpark is the only thing that this place has going for it and even the hours on the off-​season and the closing of certain days make it hard to enjoy. The food on the whole mountain is pretty mediocre and I would say that if you wanted to get a fresh salad or a good healthy meal I would have to get off the mountain and find something in Harrisonburg or along the way. The security at the front gate is a joke they waive everybody on, they don’t check passes and it is obvious that they don’t have any type of formal training whatsoever. The gym facilities and equipment are stuck back in the 90s the treadmills don’t even work properly when you run on them not to mention the pools are so heavily regulated by rules that it makes it no fun to play with your kids or friends. This place is definitely a meat market for timeshares and if you ever think about purchasing one maybe you should visit the realty company at the bottom of the hill from what I understand they can hook you up with cheaper deals for thousands less. Hope this review helps anyone who is trying to make a decision to buy a timeshare or to visit like I said I’ve been an owner for over 15 years and it’s a disappointment at this place is literally going down the drain.

The kids ski school started 30 minutes late this morning; no apology or explanation was given. Watching 30 kids shiver and shuffle wasn’t fun.
The ski school is a good program, but the service is lacking. Massanutten faces this challenge throughout; they charge premium pricing and provide sub-​par service.

Terrible service.

Went in June for a free trip over my birthday knowing that this would be a timeshare presentation. Once we arrived we were given our rooms pretty quickly. The mountain was beautiful to drive through. Once at our room we discovered the room seemed a bit outdated for such a highly regarded resort but it was free so I had no complaints except the bed was literally rock hard. We had our rooms switched with ease but ended up with 2 queens instead of 1 king. Plenty of fun for the family between the swimming, entertainment, activities, trails, etc. The downside would be driving everywhere. A shuttle service would have been nice being that it’s a 3 mile long resort. We enjoyed our time there until the morning of the timeshare meeting. We were given a free breakfast which was okay. Then they went right into the sales pitch. Digging deep into personal issues i wasn’t exactly comfortable answering. We were then given a tour, stopping preiodically to give us more info about the timesahre. The gentleman was very nice and asked us to keep an open mind which we did. Once completed we headed back and the negotiation began. He gave us prices… then better prices… then «special pricing.» We had actually considered it but couldn’t afford it at the time in which he got very aggresive and angry telling us we lied to him about being able to. I tried to be as nice as possible and once we gave a firm «No» he said we only came for the free trip and money, tore up the offer and sent us on our way. Afterwards we got a couples massage which was wonderful i think, i dozed off about 40 minutes into it. Overall the resort is beautiful with tons to do.

We enjoyed our stay here. We had searched all over he area for a place to enjoy the seasonal activities. I was happy to find the lodge with availability and a good price. The rooms could use updating but for the price we thought it was a good deal.

Massanutten needs to step up their game. The TV’s are old. The Can opener didn’t work. The sleep sofa was like sleeping on springs. Remote Control is held together by a rubber band. The toilet keeps running, their was a leak in the bathroom. There were bugs and one of the stovetop burners doesn’t work. One of the doors won’t unlock with the key. Just too many to name them all. With all the money owners pay you would think some of this stuff would not happen.