AT&T

Thought I was at a stable. Employees all looked liked slobs. If you don’t have an appointment — forget it! If you do have an appointment — be prepared to wait anyway. Looks like this corporate store lacks competent management, or maybe they have none at all. Just a bunch (3) of guys with key chains and their toys. If these were my representatives at the front lines of my business, they would all being looking for jobs. Finally left after ½ hour of standing. Is there a cell phone company that actually wants my 5 phone account?

I went to this location for a phone problem. What a difference after terrible experience at AT&T store in Cherry Hill NJ on Haddon field road. Sales person named Denver was so professional and service was great. Don’t waste your time at Haddon field street store. Go to Marlton.

My husband and I needed to get on a plan together, which involved porting his number from Verizon and transferring my number from my moms plan. Kevin was absolutely amazing. He explained the plans to us, helped us figure out whether we were eligible for discounts, then had Amanda help sign us up. She was equally as helpful. The porting took awhile and she wouldn’t let us leave without making sure it went through. Our phones ended up not working and Apple had an hour wait. So Kevin (and the other staff) stayed after closing time to help fix our phones, which now work great. Very happy we chose AT&T for our new plan!

My wife needed her phone replaced as it just recently died. We were greeted the moment we walked in and were honestly told that it would be about ½ hour wait as the store was busy. About ½ hour later, a salesman (his name may have been Shawn?) walked up to us and was able to bring up my wife’s account quickly. He asked if we wanted to upgrade her plan which would save $ 15 a month so we went through with the upgrade. He also told us about our options with phones. I truly appreciate the help we received at this store.

This is the absolute worst AT&T I’ve ever experienced. I was waiting almost one hour after they called me and told me to come pick up my phone. Multiple people went on their break even though there was a waiting list of 7 people. Ridiculous. Horrific customer service.

Went in tonight before closing because I was having an issue with a «bring your own phone» transition with the help line.
My device is not a commonly know product (oneplus one) and the in-​store associate was not going to let me leave without trying every possible scenario. As a matter of fact, there were 3 associates trying to solve my issue… so I don’t know why this store has such bad reviews.
I’m very impressed with their level of customer service, even when my issue caused them to stay after regular business hours. In addition to this positive review, I am also going to contact their corporate office and let them know how well this store is operating.

I wish I could give this location zero stars and if you scroll through my reviews — I never say that.
I came to this location yesterday to purchase a new phone. I checked in with the greeter & waited for my turn. Eventually the sales girl found me & asked what I needed. I told her I was looking for a new phone & that my choices were the LG, the Galaxy s5 and the big iPhone. The sales girl just stood there. No — let me show you this or here is why you might like this, nothing. Just stood there in an Eagles jersey so tight I could see her heartbeat. I asked her if I could see the iPhone first, I stated the display model didn’t turn on and I wasn’t sure if it was not charged or something else. She said, yeah — it’s dead. I asked if we could take a look at it in comparison anyway. She sighed & said ‘you’ve never seen an iPhone before?’
See… I don’t need sarcasm or attitude from someone I already told ‘I’m here to make a purchase’. If you hate your job, if you hate your boss, if you hate me — that isn’t my problem. You’re here to sell phones & the attitude is so poor. This center has overall very poor reviews — might be a hint to the mgmt to retrain their staff. I left at this point, you don’t want my business — no problem, I went to the center on Nixon Dr where they want to sell me a new phone, case, car charger & insurance plan.

There are no words to describe the caliber of people that work at this store. They are beyond pathetic. I dealt with a man named Preston at the front when I walked in. As other reviewers have described, the men here think that they can get away with talking to women however they want to. I actually had to call the corporate office to officially complain and I NEVER do that. Avoid at all costs and Preston, if you are reading this, you really have a bad attitude and need to realize that you work at AT&T in Marlton, NJ — not very important or special by any means. Also, try treating your customers, especially women, with the respect that they deserve.

Do you enjoy dealing with condescending men who make fun of you to your face? And who think they are so much better than you, because they are working at an AT&T store in Marlton? OMG, then this is the place for you!
Come one, come all to this circus of rude, man-​children. They literally told me in a ‘joking’ manner that they didn’t enjoy helping me, accompanied with a fake smile and a horrid little laugh. After I threw up in my mouth, I walked out. Every time I go here, I walk away disgusted, but this is the last time. They have officially pushed me to drive all the way to the darn mall, just to get decent customer service.
FYI guys, you work at AT&T. News flash: You’re not better than anyone. Get a life and stop treating paying customers like they are skid marks on your tighty whiteys.