Sprint Store

This Sprint store is shameful! I had a 6:15 appointment to find out pricing and plans for a new Samsung Galaxy S6 Edge ane my wifes’s existing phone. I had already printed out the pricing from Sprint’e website ahead of time so half the work was done for the rep already. I arrived early but when I walked in I did not see any reps just customers, or so I thought. A young lady who was very busy texting as how she could help me. I told her I had an appoinment and the phone I was interested in, and that I needed information on plan pricing. She had to ask another rep (who looked like a customer) about the promotion on the S6 Edge. She confirmed what I knew. I asked about plans for my wife’s phone so that I could get a sense of how the entire monthly bill would look. We currently have a family share plan with unlimited everything for life. Sprint really wants to get people with these plans to go because its killing in in terms of the amount of data we gobble up. The only way to do that is to get us to buy a new phone. The rep asked me for a 10 digit pin which I had no clue what she was talking about. I asked her what plans (plural) they offered that would be similar to the family share we had. She responded with ONE plan. I asked her if that was it and she said yes. I was there a whooping three minutes!
I have worked in Corporate America for over 15 years. If I owned this store everything would change or everyone would be fired! First, all the employees need to look professional (i.e. dress pants, a collar shirt). When a potential customer walks in they should clearly know who works there. For God’s sake, McDonalds, Wawa, and some gas station attendants are outdressing these people. Secondly, know your product offerings. I was willing to buy a $ 700 dollar phone so know that the plans are off the top of your head. There are 2 major phone products that dominate 90% of the cell phone market!!! Know what they are and the plans for them. Lastly, get trained on how to SELL your products. When a customer is coming to your store to buy a $ 700 to $ 800 product, one of the most expensive phone on today’s market, don’t just let them walk out without giving that customer all the info they neee to make an informed purchasing decision. Pay attention and your damn phone off. Your texting can wait. I can only assuming these idiots were working as hourly employees and not off of a commission. I can go back to Sprints website and figure out the rest of what I wanted but every now and again it’s nice to get some human interaction. If I could give 0 stars I would!!! My wife had a similar experience ane was sent to a store that wae an authorized sprint dealer. I doubt the Apple store has any of these problems. This explains why Sprints stock is in the toilet and Apple’s stock price is sky high. Get it together Sprint or I may switch to your competitor!!!

If I could rate a star minus, I would!!! Arrived at 4:40 p.m. today. All 4 reps were busy with other customers. No greeting, no eye contact, no acknowledgement, no statement to the effect of «someone will be with you shortly». A 5^th rep came in and tagged out another rep. The 5^th rep scurried out of sight to the bowels of the store. I grew tired of standing and waiting (12+ minutes) and left the store irritated and moreover, with the problem pertaining to my cell phone — unresolved. Hideously poor customer service. What a shame especially since I’ve been a Sprint customer for at least a decade. Remedial customer service training is most definitely required at this location. Customer acknowledgement is a minimum.