Safeway

I never usually write reviews, but I am pretty annoyed with my last 2 experiences at the deli. 2 days in a row, I got the chicken, bacon, ranch, havarti wrap. First day I ordered it, I asked for how it came, just no tomatoes. It came with tomatoes. Ok, easy fix, I took the tomatoes out myself. Today, I got the same wrap today, same way. When I got home, I realized it came without any ranch sauce, no bacon, WITH tomatoes and cheddar cheese instead of havarti like it says on the menu. I know this seems like a very petty thing to be complaining about, but I feel I am not asking too much of anyone to get my sandwich right, when it is ON THE MENU. I’m very disappointed.

There’re 4 safeway locations close to home or work or in-​between, this location is by far the most unfriendly one. They basically presume everyone is trying to cheat so whenever you have an encounter with the customer service, they scrutinize your claims, receipts, ads, …, before they oblige, or more often than not, deny your request. I’m a loyal safeway customer but always avoid coming to this store.
Had to pick up a last-​minute thing for dinner so stepped into this store first time after at least a year. There was a sign posted on the bakery counter, «Free cookie for kids, just ask», which is exactly what my son did. The bakery lady came over and simply said, «i ran out of samples, sorry», while there were plenty of boxes of cookies on the display table. This makes one wonder what they use as ‘samples’.

Safeway never was the friendliest place to shop but Shaoj at the deli really ticked me off. I asked for a sandwich with specific bread she picks up another one and when I asked for the right one she just looks so irritated. I already told her no cheese and she persists to put cheese on and I said no cheese again. How many times do I have to repeat myself for a sandwich. She just looked at me again with a pissed off face again with a sigh. I had to tell her at the end of it all that she doesn’t have to give me an attitude just because I want a soft roll and no cheese and she just looked at me like I’m an idiot. Don’t feel like ruining my lunch here again.

RENA! The sweetest and kindest Safeway worker. I live 5 minutes away from Safeway so I am always there, and she hands down has the best customer service. Safeway: you picked a keeper (who deserves a raise or promotion!!!)

This was 4^th time I’ve had used their catering from the deli and cakes. It is excellent! Especially their cakes are delicious and very accommodating. This time they made a cupcake in a shape of «2» and they’re short on the cupcakes. I called an 1 hr to check & sure nuf not nuf. Well they made 10 more & still decorated them w railroads, matching the theme! Well done!

I was traveling through Los Gatos and made a stop at this Safeway where I used the Self-​Serve lane. I used a debit card and requested a cash back that I left behind. When I called the store later, I was told that they held the money for me in the Customer Service booth. They offered no solution but to come back. I eventually sent a self addressed stamped envelop. A week passed and nothing happened. Two weeks later, I called and I was told there was no money and no envelop were found, but they would honor my word. It was a nice lady from Customer Service. A few days later I received my money, a Gift Card a note from the store manager apologizing. Even though It was all my fault to begin with but they took car of me anyway. Thank you Safeway. I think the Manger’s
name was Ray Lima ?? maybe

Already made it known that I am NOT in anyway a Safeway fan by my previous Unilocal Reviews as well as my ignoring that they even exist regardless of Unilocal,but this time when I went out of pure desperation and necessity, my short interaction with Matthew was overwhelming. Matthew deserves 5 Stars, a raise/​promotion and a transfer to another company outside of Safeway.
Matthew was sharp, professional, and pleasant. He looks like he’s very young but has a great maturity in how he handles his function and takes care of customers.
Safeway you have a model employee in your find of Matthew. Pay close attention to how he interacts and use him as a standard for how your managers & employees should work!

This is the best Safeway I have ever been in. I really like the layout and throughly enjoy the massive wine section. It’s just wow and really competes with the big beverage stores. The only part that I could do without is the underground parking and remembering where I parked :-) all sides look similar and now look for the exit signage. Thanks Safeway for reducing my drive time to beverage stores and having a one stop shop for all my grocery, pharmacy, and other needs.

Worst grocery store. Ever. Terrible produce. Not enough staff (good luck getting any bakery assistance!). Parking is a mess. Only good for those late night missing ingredient runs.

So apparently all these years I’ve been spoiled and didn’t know it. I go there a few times a week either grocery shopping or deli area and this particular deli is always top notch service. The store is always well stocked and they tend to weed out the clerks that are not quite making it.
The bakery has done a great job on the cakes they have made for us. The donuts I have to admit are terrible but the other items are good.
To once again praise the deli dept. the regular workers have been great to deal with and hope they stay.

Not a very friendly Safeway. The checker barely acknowledged me and seemed annoyed that she was working. No smiles at all. On the other hand, this is a bigger and recently renovated store so it is nice. The produce looks fresh. Plenty of parking withe the underground garage. It is also located in an easy to get to location.

Worst customer service ever in the deli section. I just wanted to order and go. There was no one in line (and I can only imagine why there wouldn’t be), and no one bothered to really look up at me until 3 to 5 minutes later. I understand everyone has their own duty, but none of the employees smiled nor did they say anything nicely. Instead of trying to help me, everyone’s shouting at each other and kept redirecting me to someone else. When I finally got to order some food (after 10 ridiculous minutes), someone rung me up. did not offer any condiments. did not smile. and after I paid, she seriously just dropped my receipt. Nope, not in my hand. She just literally threw it without any apology. Now, I don’t know if these employees are doing this on purpose and discriminating me, but I have never ever felt mistreated before. I’ve never experienced such horrible customer service. I decided to log into my Unilocal account just to review my personal experience from today (11÷06÷14 at about 1:55 p.m.).

Store has been completely renovated since my last review. ITS PERFECT NOW.

The best Safeway I’ve ever been too, its usually busy at rush hour because yuppies like me always tend to go shopping on their way home from work, you can’t fault them for that. I really just wanted to share a story:
It was super-​duper busy one day and this lady in front of me (like 40-​something, not that old) tried to pay with a check and the teenage cashier just looked at her and said: «I don’t know how to do that, you need to go to customer service.» I laughed so loud, and the lady turned so red! It’s silicon valley people, not the 1970’s.

Welcome to Shopping Theatre: lots of spot lights and solo cashier performance while the rest of the employees dance in the aisles and laugh at you for thinking you could just drop in and out in less 5 minutes. The self checkout seems to think I am over 80 and hard of hearing because it literally screams at me. Typically, there are an inadequate number of cashiers because Safeway is trying to test your sanity, you see they slowly break you down so that you spend more and can be taken advantage of, they like it when people are angry so that the cashiers don’t have to look you in the eye when they call you by name.
Once I walked out with a gallon of milk and decided to come back later to pay because it was just ridiculous. Does Safeway fund market research about the time someone spends in the store and waits in line with candy in their face that they spend more money?
Also this is one of those places that has perpetual sales and the sale price is actually just a dollar or two more expensive than you’d find elsewhere, so when its on sale its just kind of a rip off but if you buy something not on sale you are getting completely ripped off. I guess they have to make up for the cost of all those light bulbs and psuedo-​local produce. Won’t someone stop this madness?

The fried chicken is pretty darn good, this store has improved since it was rebuilt last year. The selection is much better, the parking is great, I park underground and can even fit my work trunk in the underground parking. One thing that drives me crazy is the meat butcher, 5 — 10 times there is no one there to cut the meat. I have been told he’s at lunch to he’s gone home already. Now I’m not talking late I don’t shop after 5pm.
I love thee wine section and the lady that runts that section is very knowledgeable and friendly. I have lived here in Los Gatos for almost 40 years now, seen this Safeway rebuilt twice, thing are looking good here, I would give it 5 stars if they had a butcher available when I need one!

This safeway is so much better since they did their remodel a few years ago. I appreciate that they put in an underground parking garage because their parking lot sucks.
It is a clean store it is stocked well — not really a lot of hard to find items or anything but it does the trick when you need to pick up a few things and are in the neighborhood.

I love this Safeway! We don’t have it back in Boston and I was pleasantly surprised. Here’s why:
I bought flowers for my boyfriend’s mother’s birthday and they beautifully wrapped them for me, and a dozen roses were only 20 bucks.
The wine selection was carefully curated and ALL THE WINE was on sale… with a deeper discount if you bought a six pack… and they had magnums of Roderer for cheap!
The wine staff were helpful and friendly and we went twice while we were in town
Hooray!

Been awhile since I’ve been to a Safeway, but this place offered nothing really special. Parking is available on the lower levels, and the spots on the main level are kinda small.
The place was well stocked and clean, for the most part. The sales were good, but not great. The workers here though didn’t really seem like they wanted to be there, so I tried to avoid them. Consistent with other fellow Unilocalers, I noticed that this location in particular is unorganized with regards to aisle organization.
A-​OK in my book — nothing special to put this place over the top, but no glaring mistakes to bring them under.

I never saw it prior to the remodel, so I can’t provide any longitudinal feedback, but it’s every bit as nice as the Pavilions in my old neighborhood of West Hollywood, and that was one of the nicest grocery stores I’ve been to in my life, so this place is clearly top-​notch.
I’ll definitely make this my new regular place on my way home from work!