Fifth Avenue Designer Consignment

Well… you may be able to get some deals in here as a consigner, but if you are at the other end of the coin… this may not be the best place to sell your stuff. I brought a very expensive brand new lady’s bag, a Jimmy Choo for them to sell. Obviously, I had the bag in its nice storage bag that it came in. When I returned to retrieve it because they didn’t sell it, they gave it to me without the dustbag and the rude lady behind the counter who always seems to be on personal calls the times I have visited the store had the audacity to say that I didn’t bring it on any bag… are you kidding me? Of course I brought it in the dustbag. They just gave me the bag and didn’t take any responsibility for it. Besides this inccident, I noticed that they don’t have any procedure in place for when a consigner comes to retrieve any unsold merchandise. They just give you a piece of paper to write your name on it… But initially when you bring your stuff for them to sell, the customer has to fill in and sign several forms, but they don’t provide any copies to the seller, «you the customer»… a very low class business procedure… My opinion…, take your business elsewhere, this people doesn’t have any professionalism and their appraisals are too low. run run!

I walked in the store planning on looking for a cocktail dress and pair of shoes. I greeted them with a smile. Many racks of clothing, sorted by color, were placed everywhere on the floor. The lady behind the counter was having a chat with what appeared a male friend. I approached a rack of clothes and the first thing I heard was that the clothes on that rack were not available. No visible sign stating so to be found. I moved on to another area. After looking almost 70% of the items in the store, I picked 5 dresses and went to try them on. Zippers on most were on the back so I asked for some assistance. After rolling her eyes and comments that if another zipping request comes from me, I’d be charged for it. I knew it was a joke, but I did not like it. Especially not having any prior conversations with both of them. I liked three dresses and placed them on the counter with the notion to pick pair of shoes. I spotted a nice, well worn, but still nice Prada. Close look at the shoes showed heavy dust. I said to myself that’s a good sign no one had looked at those shoes for some time. Shoes were my size and would beautifully go with any of the three dresses i picked. Tried the shoes and I was sold. Picked the pair and as I tried leaving the dressing room area the woman approached me and said that the shoes were on hold. And added «I know they were placed on the floor by mistake from someone, but the shoes are on hold and are not available for purchase.» At that moment I was getting upset and the whole 40 minute experience went like a movie in front of me — items in the store not being available, clerk or owner (whatever she was) being absolutely unprofessional doing her job. I did approach her after she stated that the pair of shoes were not available and stated that I did not like her attitude and wondered how this business was ran successfully. She answered «Then leave, I do not need your business». I mentioned I would write an appropriate to my experience review in the social media. I left the store as I had a chore to run, but then I had to pass that store again. The man was hugging her, and said out loud «Watch your back as the loco woman is passing». I passed them and he screamed «Loco». I am not Spanish speaking. I was born in Europe, been living in US for 15 years and have never had even remotely close experience as this one.
It does not really mater what the store offers when the attitude of the personnel working there is driving customers away. Especially on a market with a lot of very strong competition.

Similar to other commenters, I won’t patronize this store anymore. I’ve dropped off 2 bags of clothes and never heard back from them. Couldn’t reach them by phone. They said they would email me, but never did. I have purchased some cute pieces here, and they have a lot of designer items, but it’s not worth it anymore.

STAY AWAY, you’ve been warned (multiple times if you read other reviews). Unilocal needs to create a 0 star category for this retailer. Same problem as others encountered. Brought (2) pair expensive Stuart Weitzman shoes/​boots in for consignment, after receiving original contract never received any communication. Drove 30 miles to pick up items that did not sell. Received (1) pair of shoes, boots she couldn’t find and said she would get back to me, never did. Returned in person 2^nd time to retrieve unsold merchandise, this time told she didn’t know if they sold, needed to check the other store, she would mail me the boots if she found them. Never received any communication back. Attempted to call, constant voice mail despite trying different days/​time. Finally left a message a week ago Sunday, no return call. Today I drove 30 miles (3^rd time) to discuss in person. The woman said she couldn’t find the boots, called her Accountant then informed me «they must have been stolen» so all I can give you is store credit. I told her this was unacceptable, the level of service was unacceptable and I really think this consignment store is a scam operation. She told me to leave her store, I was causing a disruption (not one customer in the store). I told her I was going to file a police report. Then she picked up the phone and called the police ON ME to report I was causing a disruption in the store. I thanked her for saving me a trip to the police station. Police officer did come, I reported to the officer what transpired, gave officer my contract. Police officer told me not to be concerned, I did nothing wrong. I had gone to retailer next door to inquire where the Los Gatos Police Station was, neighbor told me I am at least the 3^rd person who has had same issue with this consignment store. In addition, I had also consigned a $ 299. pair of Paul Green shoes, never received contract, never received payment nor the shoes returned. I usually give people the benefit of doubt but in this case, it is apparent shady business is going on here.

Never deal with this store. Very Hard to contact for pick up items that I left. I had to leave messages or emails at least 5 times then they respond. Their system is also very ineffective I lost many items. Too hard to deal with them. Terrible terrible store.

I haven’t tried to sell anything here but now I definitely won’t. My experience was as a shopper. I typically love thrift stores and have found amazing items in Beverly Hills and Aspen. I figured that Los Gatos was just as high end but I was wrong. I walked in and was mostly ignored. When I tried to ask a question I was dealt with gruffly and shortly. I left and went to another retail shop in town to find someone who cared. I will always shop local when I can but it won’t be in this place.

Fifth Avenue Designer consignment and Wall Street Designer consignment have the same owner.
POLICE OFFICERS INDICATED THEY HAD MULTIPLE COMPLAINTS.
I pass these stores regularly and stopped in often to shop. They were charming and friendly until I consigned with them! They were so dishonest I finally called the police. Three officers arrived. Two of them indicated that multiple complaints have been filed. The officers recommended I contact the BBB, and maybe file a civil suit.
Wall Street (owned by Fifth Avenue) accepted multiple items of mine to consign and sent a detailed list including pricing. After a few weeks I began requested info on what sold. I became suspicious after several promised email updates that never came. The shopkeeper became very condescending, saying: «people bring in a lot more expensive things than you and they don’t worry about them». The 60 day consignment period was approaching. I wanted my things or my money and was assured they would be returned.
When I asked for my things, they weren’t ready the date (s) promised and I finally received a small fraction of them. I requested a printout of sales and was told the computer was down but she would email me that night and have a check ready the next day. No email. I stopped in the next day. No check. The woman said: «it isn’t as if we owe you thousands of dollars». Be clear, even if they owed me $ 20 (and the amount is much more), I still don’t want to be stolen from. I still don’t have my things or my money.
According to the shopkeeper, the non-​profit organization they support was started by the stores owners. Does that seem suspect?
Unilocal has similar reviews on their Saratoga store (now closed).

Cheap, stained, overpriced consignment dresses. I had a ½ hour so I went in to see if they had any vintage dresses. Noticed a cute dress (not vintage) but when I took a closer look I saw stains covering the front of the dress. The owner knew about the stains, and was selling it for $ 250. Who wants an expensive, stained dress? I got the feeling these guys know about the flaws, the stains, thr broken zippers, the inflated pricing, and are hoping you won’t find out until you get home, and then it’s too late, as all sales are final. Store seems REALLY shady, and I would not spend a dime here. Stear clear people, there are much better places with cool, nice owners that deserve your hard-​earned $$, not this place.

DO NOT BRING YOUR ITEMS HERE! If you do you may not see payment. I left several items and did not get paid! I feel this a shady operation. Steer clear. Use other consignment stores. If I could give no stars I would.

This review is long over due! I went into this cute little store after dinner in Los gatos with a girlfriend and our children. Alina was our sales associate. I have been in many boutiques and consignment stores and never experienced such great customer service. Alina was so patient and had such a great attitude. We had so much fun shopping with her! I would definitely recommend this store and ask for Alina she is pretty much a personal shopper! You won’t be disappointed!

I’ve been consigning here for a year.
Brought my stuff in and the process was simple.
I come in often and the folks have never been rude to me–
If anything I’m always greeted with a smile and one time I came with my kids and they were offered cupcakes and my little one made a mess and there was no problem
I love their selections.
Their purses are always current and reasonable for the brands they get in
This is great for me as I used to drive to SF to get this kind of quality consignment.
Shoes are also current, I’ve had great success getting my small size here.
Sale racks have great deals.
The men’s section has a nice selection of shirts sweaters etc– nice ties.
Lots of costume Jewlery. Sometimes they have creams and perfumes (new)
I went in to get a print out if what I have consigned, and was in and out in a second, no fuss no muss.
My experience: friendly welcoming folks, nice stuff
Give it a go-​those Loubutins’ are callin’

I had a few minutes to spare so I stopped in on Saturday afternoon. The sales ladies were very nice, helpful and pleasant. Prices vary: anywhere from $ 38 for a cute fur lined vest to $ 1K for a LV satchel. Lovely clothes, great selection of boots and shoes and so many handbags! (I should have bought that cute yellow Coach purse – maybe next Saturday!)

Alina responded quickly and rectified the situation. Thank you.

If I could give no stars I would: very rude people! Extremely rude! When you buy from the store — no problem! But when you try to do business with them that’s when the problem comes: they don’t communicate about the progress of the sale; they don’t return phone calls; they ignore your e-​mails; they don’t give you your staff back and they lout!
Strongly suggest not using this business!

Great prices, great selection of fashionable newer, high end clothes and accessories. I got a pair of near new True Religion jeans for 48 bucks. The staff was extremely sweet and helpful, and the person behind the counter had a lot of charm and didn’t pressure me but answered all my questions. I will be back. I have not consigned anything yet but I certainly would based on my experience.