Eleanor’s Fashions

Really pretty prom dresses and shoes. Candice went above and beyond to help me find a dress that would work. While I was there, I noticed several regulars who chatted her up. I liked the store and loved the organization.

Love love love this place .love the employees love the sales… very nice… great selection of cloths. dont listen to any bad reviews.

Great variety. Sales are good. Constantly taking down prices. Hep was polite and nice. Not sure what the other reviewers encountered. We had a blast!

I don’t understand why all the ladies who work here are so consistently rude, arrogant, and careless about customer service. I wish I had read the Unilocal reviews prior to consigning with EC. All the reviews about bad customer service are 100% true. Not ever consigning here again nor will I recommend this place.

Consigner beware! This is a questionable operation.
Eleanor’s has a lot of clothing and accessory items — most at moderate prices, but I would not recommend consigning things for sale. They mean it when they say (in their contract) that they are not responsible for lost or stolen items. And when an item is lost the owner is rude, and they have no procedure for notifying you or providing any documentation to support the loss.
As one review noted, bringing the clothing in is not what I would call a positive experience. Calling in monthly to check the status of your account is manageable.
But explain to me how a pair of shoes can be lost or stolen when they only display one shoe, you have to request the other shoe to try it on, and they don’t have that many shoes to begin with.
Three months after I consigned my items I wandered through the store to see what they had. My shoes were not displayed anywhere. I was told there was no record of a sale, so they might be on layaway. I called again a month later and there was still no record of sale.
After 5 months I went to the store to reclaim the unsold items. Again they could not find the shoes or a record of sale. I was told to call in a week because the manager was on vacation.
I called several times, and left messages, before reaching the manager who had no answer, she’d check with the owner and call back.
Two weeks later I has still not heard, I called again. This time I spoke with the owner, Deanne. She said, oh yes, she had heard about me; there was no record of my shoes. She said «you signed a contract that said we are not responsible for lost stolen items.» I brought them in in November, so they’d go to charity in six months anyway.
I asked what their procedure was for lost items, she said I signed the contract. I asked if I would get anything in writing? Deanne said No. She said she could write something if I wanted, but they were not responsible.
I asked if they had a procedure for lost items, she said no. I asked if it happened often? She said no, it hadn’t happened in… gee,“a couple months”. I asked what I should do? She said they didn’t have them, and I would only have gotten $ 15 anyway.
Then I specifically asked, «are you telling me they are gone– so stop calling?»
Guess what– her response was «Yes».
I give Eleanor’s manager a «2» for trying;
the manager gets a «0 or less» for lack of professionalism, lousy customer service and a very careless accounting system.
Consigner beware! This is a questionable operation.

I had my wedding dress altered here and they did an amazing job! It looked perfect and they were very friendly/​helpful! The seamstress definitely knew what she was doing and I could tell by the conversation we had while she fitted me! I also have a belly because I’m pregnant but she did an awesome job fitting it so I can still have nice curves! They were also very fast because my wedding is just in a few days. This place is great for alterations! Also, not extremely pricey! Cheaper then a actual bridal shop!

Used to come in to look around every once in a while. I’d gone in with a friend to try on prom dresses and the old lady who I’m assuming is the owner was so rude. She continued about how she didn’t want me lacing up the back of the dress and snatched the straps out of my hand. This wasn’t the only bad experience with her, it seems as if every time I come in she had something to say. The place is old and outdated which I could look past if the customer service was good and the employees were friendly and welcoming.

Elenor’s Fashions was packed with all kinds of fashions and accessories. However, we only browsed through the fancy dresses.
They had a great selection of dresses that my daughter liked. In the fitting room, we were grateful for Candice and her assistance. She made my daughter feel comfortable enough to have her help with zipping up the dresses. In addition, Candice brought my daughter additional dresses to try on.
Another plus is that they had a little play area in the back near the fitting room filled with toys and books for the kids! My little one kept himself busy and I was able to see my daughter try on dresses with ease.
Furthermore, although I did buy my daughter a dress that day, I didn’t feel pressured at all to purchase anything. Staff was nothing but helpful and not pushy like similar stores. Thanks again Candice!

Visited Eleanor’s to consign some clothing. Not a pleasant experience!
When I walked in the front of the store, there was an older woman at the counter. I asked, in a friendly way, if this was the right place to bring in consignment items. She asked, in a terse, rather rude way «Do you have an appointment?». Now, I can understand wanting to be sure that I did, in fact, have an appointment (I did), but the question was asked with attitude. Sadly, this attitude (as if I was bothering her by being there) continued.
I was told to bring my items to the back. I had made two appointments, as I had 15 items, so my daughter came with me with the other 5 (10 item limit). Everything was on hangers, and I had studied their consignment web page regarding how to bring items in, what was acceptable, etc. My things were on hangers, in good condition, and most purchased within the last 2 years (a couple were older). I had been told by a friend that Eleanor’s was where «older ladies bought sparkly cruise wear», so figured that my deceased Mom’s cruise wear items would be desirable here. I was disabused of this notion very quickly.
When we went to the back counter, the older woman yelled to someone in the back to see if we really did have an appointment (do people often lie about this, or did she just forget?). A younger, dark-​haired woman brought out the book and said «yes they do, see, it’s your handwriting». The older woman denied in strong terms that it was her writing, but grudgingly accepted that we had an appointment. Now, I may be mistaken about the next part, but I’d swear the younger woman gave me a look of some sympathy as she left.
I had brought in a gorgeous cape, some angora sweater jackets, and a pants-​and-​long-​sleeved jacket outfit, and was (again rudely) told they ONLY took seasonal items. I mentioned having studied the web page, and was told that the web page specifically states this (it does not; so, misinformed, or covering self?). I also brought several items of «sparkly cruise wear», but was informed these were «outdated», based on the design of the beadwork. Seriously? Are the shoppers here such experts that they would reject a clothing item because the beadwork was in a style that isn’t en vogue right now? The rest of the experience continued in this fashion, a litany of disparaging comments. Strangely, though, as she sorted through the items, she appeared to be deliberately placing them on one side of the long hanging bar or the other. I started to think that perhaps, even though her comments were negative, the items on one side (the more sparkly stuff, and the summery things) would be taken on consignment. But in the end, that was a false hope– I was informed that nothing I had brought met her demanding standards.
I didn’t stop to look around much after the rather rude and disappointing appointment (if she had taken any items, or even been nice/​helpful during the experience, I would have probably looked around a bit), but honestly, the store smelled musty and I really wasn’t seeing much «new and now» fashion. It looked better than a flea market selection, but nothing like an upscale clothing store.
Now understand, I’m not so thin-​skinned that I take offense if something I have isn’t desirable for consignment. During the process of dealing with my parents’ estate, I had to sell a quantity of Ethan Allen solid maple furniture, which was very expensive when purchased… I learned quickly that it had not held its value, and I had to take what I could get. But there are ways of handling this that are superior– reject with some kindness, offer suggestions for alternative consignment or sales possibilities, understand that the person trying to consign items may have some personal attachment to the items and so be more gentle and less like a fashion Nazi? The woman who I dealt with may be a fashion expert, but the whole experience left me with a really bad taste in my mouth, and no desire to ever set foot in Eleanor’s again. And I will be sure to discourage anyone I know from visiting, as well.

Love this place really good deals on clothes love it. definitely gone come back for some more dresses.

The consignment part of the place is a nightmare and a farce! I would advise you to go elsewhere; run quickly, in another direction! I put a total of 30 items on consignment here. At the end of the consignment period eight items were unaccounted for-​not sold and not on the sales floor and not located «in the back». I was told I would have to check back on the fifth of the following month to see if anything had sold in the interim (if it’s not in the store, how can it «sell»?). The next menth I called and asked them to check my account for any sales and the woman refused. I explained about the missing items and she still refused. So the next day, I went to the shop and talked with someone else disregarding the previous days phone convs. Three items were then located. I was told I should keep checking back for the remaining missing items. What??? Either they have them or they don’t or maybe my clothes just took a holiday and will show up later. That is just irresponsible and they don’t serve any rating points at all.

For clothing quality and fashion, I’d give Eleanor’s a big 4 star review. For a consignment store, they have some pretty nice clothes and a variety of options.
However, I’m mostly advising you to use a different alteration service! I’ve had them remove a sash from a dress and the job was done reasonably well. If you looked closely, you could tel where the repair was done but nothing too bad.
However I recently had a dress altered to have two side panels (my hips are a little wider than the previous wearer) and have the halter neck extended a smidgen.
I was not properly measured during the appointment and when I received the dress back not only was it too big, but all the seamstress had done was attach a piece of fabric to one side of the halter strap and add the clip to fit the eye! So instead of the halter straps meeting in the middle of my neck, it was all the way in the front!
Currently, they’re trying to fix the mistakes so we’ll see how they do but the bottom line is this:
If the alteration is something small (or incredibly difficult to screw up on) go right ahead and use their services. However, if it’s something a bit more delicate and means very much to you, use a different service.

I love, love, love this place! And this is coming from a person who hates shopping for women’s clothes. Why? Because there are just so many awful places I have have to deal with to shop.
Do not be put off by the explosion of color when you walk in. Its like 4 places in one. It has brightly colored dresses for prom, outfits for figure skating? Consignment and women’s new clothes.
TONS of shoes, jewelry, tiaras? Purses, fabulous dressy items… just all kinds of things.
Easy to get to in the Cambrian Shopping Center?, easy, easy parking…
I went last weekend and got two dresses and a pair of awesome shoes for $ 94?
As long as you stay long enough to find the section you like?

Bleh… reminds me of that store in the movie, «The Sweetest Thing» where Cameron Diaz and Christina Applegate tried on all those awful clothes! I’m sorry I wanted to like this place, I did! It reminds me of a garage sale… sorry…

Want something hemmed really quickly? Drop by here. They farm out things for the seamstress to do, so just ask what the turn around time is, and things get done in a day or two.
I like the convenience of this place.

My sister, cousin and I went here looking for a prom dress. I’d seen the place a few times when I used to live over here and we had already been to 6 different stores with no luck so I took them here. Right when we walked in they had this gorgeous leopard print with blue lining dress right in the front and my sister fell in love. They also had some other really nice dresses that she liked as well. The girl working there started us a fitting room and was really nice about taking the dress of the mannequin so my sister could try it on. So she tried on the leopard dress and completely fell in love with it. The back had this gorgeous lace up corset that you could see through. The dress had all this nice beading on it. We went to 6 other stores including New Things West & Macy’s and this was the most unique/​gorgeous dress we found. The only problem was it was a bit out of her price range. We talked to the lady who had been helping us just telling her it was out of her range and they said they were having a 20% off sale the next day so for us to come back… I was kind of disappointed hoping they would just give the deal to us now since we were already there. So we were just standing around waiting for my sister to get changed and they ended up offering us the deal then and said we didn’t have to come back. It was SO NICE of them and we were completely surprised at how great they were about it all. Other places we went to had ripped dresses (David’s Bridal) and clasps on the dress broken and those places didn’t offer any type of discount at all. We bought the dress and my sister is SO happy! And my cousin and I are even happier that our epic dress hunt is over! ;)
Thank you Eleanors for the amazing customer service! I definitely recommend this store.
They also have your typical every day clothing as well — including plus sizes. And shoes! And purses — including juicy bags, etc.

Do not spend your money here. They will rip you off and lie to you.
I purchased a red satin formal gown here that needed alterations. The owner does the alterations herself. When the dress came back from being altered, there was a large black stain on the dress about 6 inches from the bottom of the hem line, and some of the alterations were not complete.
They staff told me they’d send it out to be cleaned, have the alterations completed, and call me when it was ready. They did not do any of these things. When I came back a week later, the dress had been altered in such a way as to HIDE the black stain, it had not been cleaned, and due to the attempts to hide the stain the hemline was now asymmetrical. They told me to come back Monday during business hours if I wanted to talk to the owner.
I sent my husband to pick up the dress and the owner lied to his face, telling him the stain had been there all along and that I’d known about it when I bought it. She told him that she didn’t even bother trying to have it cleaned because she didn’t think they could get the stain off, and that since I’d already paid for the dress and alterations and their policy does not allow returns, I could take the dress or not but she would do nothing about the stain or the shoddy alteration.
AVOID THIS SHOP. I attend many formal events each year, and I had hoped this would be a great source for dresses, but I will not give them any more of my money. They have lost what could have been a valuable customer by not even attempting to make the situation right.

My husband dropped off a pair of ($ 40) shorts for me to have the zipper repaired. The cost was $ 22. I thought it was a little high, you be the judge.

This place is pretty awesome. it fits a unique niche. both of the employees who helped me were super nice.
i’m surprised that i’ve never heard of this shop before. i discovered it on Unilocal,but was having trouble finding it when driving down the road. it wasn’t until after i had bought my formal dress at Trudy’s that i came here. the woman who helped me at Trudy’s told me to come here to get a shrug-​type top to go with the spaghetti-​strap dress i had bought there.
when i told the woman at the counter that i had never heard of the store before that day, she said she hears that all the time, i was the 5^th person who had said that to her that day. however, they’ve been open for 27 years. they still use old-​style hand-​written carbon receipts.
Their selection is pretty varied for such a small store. mostly it is formal wear, like prom dresses, but it really ranges from super low end ($ 5 tops and purses) to high end clothes and accessories (satin prom dresses and rhinestone jewelry). they have a rack of skimpy «club clothes», racks of used plain sweaters and blouses, tons of scarves hanging from the ceiling. If you are looking for formal wear, and you are cheap like me, i’d recommend coming here first.
the shopping center is was described to me by a lady giving directions as «the merry-​go-​round center». if you’ve ever seen the giant, spinning merry-​go-​round display on the street corner, that might ring a bell.
they had a bunch of shrug options, including some satiny ones that looked like chopped off blazers, as well as meshy ones and cheap stretchy cotton tops. all of those options were around $ 25.
the scarf i ended up getting to cover my shoulders matched my «prom» dress perfectly in color. it was only $ 13. The only problem was that its loose weave had a nasty habit snagging on the sequins that covered my bodice. if you are in that type of situation, be careful of that hazard.

Pros: parking?
Cons: rude customer service; styles are outdated; store looks clustered
I saw the store from the outside and thought they might have decent clothes in here. As I was looking for a bridesmaid dress I ventured. There was no «hello» or «how can I help you» when I walked in. I was completely ignored to wander around by myself. There wasn’t much that was worth buying in here anyway. The clothes were more fitted for older folks. I saw some very cheap bridal gowns but I bet few could fit them. Definitely not a good place to shop by service alone.