Sheraton Gateway Los Angeles Hotel

This is the first I’ve been here since their renovation. I love love love what they’ve done to the place. Comfortable and modern. Will stay here again and again!

The hotel reatraunt is a joke !! I order a salad bar and paid for all you can eat. But only got one serving why they put all stuff away wth!!!
And pickings on it very poor$ 16 disappointed
This is reply to The Sheraton comment :
With out being aware what was said «when it mattered the most» that comment you said was a bit rude !! You are not aware what I said or whine I spoke to !
I did address it to the waiter who was serving us and his reply was” there is nothing that I can do. But you got salad correct «. … I was beyond PO by this time. So it better for the sake of our trip me not say more.
Besides that out stay in room was nice. Just be prepared to hear planes take off so bring earphones to relax.

Let me just get to the down and dirty of this property after having stayed there over the Memorial Day Weekend:
PROS:
1. Location — You’re less than a mile from the airport. You don’t have to worry about getting stuck in LA traffic when you’re trying to catch a flight during rush hour.
2. Shuttle — It runs 24 hours/​7 days a week. However, please see this under CONS, too.
3. Daily Parking — Has some of the most inexpensive daily parking options in the area. However, also please see this under CONS, too.
CONS:
1. Value — For what you get, you’re getting robbed. There’s nothing 4 star about this place. Absolutely nothing! I got a discounted rate, paying close to $ 200 per night and I feel totally robbed.
2. Pool/​Jacuzzi — 90% of the jet rays in the jacuzzi were broken. The pool isn’t heated. It was freezing. There’s no life guard on duty. There’s no one servicing the pool area with drinks or food. There’s no one managing this area period, so you’ll find people who aren’t staying at the hotel, lounging at the pool eating their lunch or dinner, mostly employees from surrounding office buildings.
3. Check-​In — If you request an early check-​in like I did, expect for it to be ignored. The woman who checked me in, a young African girl, argued me down that I did not make such a request. I had to pull out my confirmation email via my cell phone to show her and even then she fought me, forced me to pay for an extra day. She also didn’t recognize I was a SPG member, so I had to call down for the Wifi password that’s free to SPG members. My room did not have any of the things I requested like extra towels or pillows. All of my requests got ignored.
4. Noise control — I could hear the people in the adjoining room like they were in my room even when they were speaking at normal tones. The walls are incredibly thin. From the night they moved in next door until I checked out, I got little sleep, because they came to LA to party and party they did until 4 am every night.
5. Shuttle — Its ridiculously small. Waited almost 45 minutes for a shuttle after 2 shuttles passed by — one full and the other empty. We didn’t get a shuttle until almost 2 am and that’s because I pestered the hotel over and over again with back to back phone calls.
6. Parking — The process and procedures the hotel has for daily parking is ridiculous. You have to go to the front desk every day around the same time to get a pass to feed their partner’s machine. Once the machine sucked the card up, forcing me to make the long trek back to the hotel (its located a block behind the hotel). This is so annoying.
7. Room — The bathroom amenities rival a 3-​star hotel. You don’t get a fridge or microwave, so buying food, storing it and heating it up was not an option. They did offer a styrofoam cooler — like the ones you take to a park for a picnic or BBQ that gets stuffed with ice. Yes, you read right and if I recall correctly they wanted like $ 20 – 40 to rent that. It was beyond ridiculous. They do have microwaves, but only one on the 6^th floor for the entire hotel to share.
8. Restaurant — I didn’t try the restaurant, but I did see that they advertised a Memorial Day BBQ. There was no price listed, so I assumed it was free, as a courtesy to guests staying during the holiday. WRONG! I go and see its kind of bare bones. A few meats and a few cold items. I go to grab chicken and a woman comes running out to tell me it was $ 37. I told her it would have been helpful if they provided that information on the flyers they marketed the BBQ on at the front desk. Of course, I was embarrassed. Totally not worth $ 37.
In summary: I’ll never stay here again. You’re tripping over hotels in LA, to include hotels near the airport. Go to the Westin — still a SPG property or better yet go get yourself an ocean front AIRBNB studio complete with a kitchen and bathroom for this rate or cheaper. That’s what I plan to do next time I’m in LA. Don’t waste your money on this place. Its definitely not worth it.

Stayed here for the Layer One Info Security Conference. The hotel and rooms are nice. The housekeeping staff were extremely helpful and pleasant. They happened to be outside our room as we were leaving and noticed the DND sign on the door. They made it a point to offer fresh towels, coffee, and anything else that we wanted from their cart for the room. We never once got hassled during the con. or in the bar with some rowdy friends. All in all a nice place and would stay here again.

I had one of the most frustrating experiences in terms of customer service with this hotel. The hotel was clean and enjoyable but based on my experience I will never stay with Sheraton again. I had a reservation already set and prepaid by my company. It was verified and as I check in, I’m told it was not prepaid in a very rude manner by the front desk agent. Not only did it take me over 20 minutes to get to the front of the line, she was very dismissive when I inquired she double check and said there’s nothing she can do. Okay, frustrating but at this point I ask what the fax number is and call our traveling coordinator to get this squared. They CONFIRM they sent another authorization form. I go to check out the next day, in a hurry to a meeting and this time I deal with Anca, very nice person. she told me that there was no preauthorization on file but she did recall the company I worked with and thought she saw something. She was not only courteous and understanding, but realized there must be some miscommunication as to what happened with that preauthorization. After her search, she found that my company sent the form along with another employee who was also staying the hotel that night. I then attempt to leave the parking lot and the pass I got from the hotel doesn’t work. I missed my meeting that morning and the staff at this hotel was not courteous nor welcoming when I was dealing with them. Anca, however, was very nice and went the extra length to make sure that the issue was rectified. I give her 5 stars and recommend you use her work ethic to exemplify what customer success entails.
Folio ID: B
Guest Number: 3 970 987

Stay was definitely not enjoyable… Checked into the hotel — first room was gross — hair on the shower walls, fresh white stains on carpeting, hair on the bathroom floor, stains on the bedding. Changed rooms immediately — I didn’t even look around the second room, it reeked of smoke even though it was supposed to be a non smoking room. Third room they decided to upgrade me to the club level floor, had no issues in this room. However, they refused to offer any credit whatsoever (because I booked through
). The front desk barely apologized for the inconvenience — the first person I spoke with didn’t apologize, the second one did. Makes me wonder how often this happens to customers. Will never stay here again.

My flight got canceled so my airline decided to put me in here for the night, worst hotel I’ve been too.
— Rude staff. If you ask a question they are likely to answer it with attitude.
–Sneaky waiters. During breakfast a waiter walked by and asked me if I would like a glass of orange juice, I said yes please. When the bill came I was charged 5 dollars for this tiny glass of orange juice he offered me. He probably didn’t say anything because he thought his percentual tip would increase, well I gave him nothing in tip because of that so he angrily tossed me my card back and said enjoy your stay.
–Dirty comforters, they had like pockets filled with all sorts of disgusting filth, both beds in the room had this and a friend in another room said both his beds had this as well. I would guess they probably use the same comforter in all the rooms, so hold it up against the sunlight if you stay here and see for yourself.
–Not free Wi-​Fi, almost 14 dollars a NIGHT. What is this, 2003?
–Thin walls, you can hear people talking and TV’s from your neighbours.
Stay away from this hotel if possible.

We were accommodated here after a delay caused a missed connection. The rooms are fine, walls quite thin so you can hear the neighbouring guests.
The porters, however, fell significantly short of what I’d expect for a Sheraton hotel. After agreeing reluctantly to bring a couple of light hand luggage items from our room (not suitcases), he held the baggage claim tags close to his body waiting for a tip. His attitude hadn’t been great to start with but expecting a tip for BAD service is just wrong. The three porters sniggered like little schoolboys when I answered his question of ‘is that all?’ with a ‘no’ (realising full well that he was expecting me to hand a couple of $ over. Do they really expect anything when they make fun of guests and respond to requests gruffly?
I was also told at check-​in by the night staff that kids eat breakfast free but my husband (who didn’t hear this) charged $ 13 per child the next morning. They couldn’t refund this for us to use at the airport once it went through.
Pros — the pool and fitness club looked nice and the bed was comfortable.

I had a room on one of the remodeled floors and it was pretty nice. Very clean on my floor and in the lobby. I did have an issue trying to take the stairs to the lobby … Just got to the first floor and the door had an alarm.
The front desk was helpful and friendly. They didn’t have rooms available early so I had to leave my bags with the concierge.
No complaints so far. Easy place to stay for work. The parking I hear was super expensive. Not sure why this hotel has three stars other than those might be prior to remodel?

Recently stayed here for business. I have to say it was a very nice hotel, however it is in the process of upgrades throughout.
Hotel Bar — apparently the full-​time bar is being remodeled, so the current location is just off of the lobby area. There were 2 big screens with current playoff games being shown and the prices were reasonable. Ordered the Kobe beef burger @ $ 16.00. It was a good burger and I ordered it a second time during my stay.
The hotel restaurant was nice. I went to breakfast one day and got the buffet. Other than the fact it was $ 28.00, the food was good. My group and I also had lunch on our last day, at which time, I ordered the Prime Rib sandwich. The Starbucks located in the lobby was also a nice perk.
The rooms were nicely appointed and modern, similar to what one would expect at a W Hotel.
The proximity to LAX was very nice. It was roughly a 10 minute walk from the Southwest baggage claim to the front door of the hotel.
The shuttle service! Cost a minimum of 1 star. Upon checking out, I waited roughly 30 minutes for the shuttle to no avail. Granted it was a 10 minute walk from LAX, the departure location is in a different portion of LAX. I ended up jumping into a taxi with a complete stranger as she was also waiting for the shuttle. The taxi fare was roughly $ 7 from this Hotel to the departure terminals at LAX.

Super convenient location but that does mean you have a bit of noise from the airplanes. Not quite sure what some Unilocalers were expecting. It is located next to an airport. If it were located further from the airport there would be no noise but that someone defeats the point.
My room on the 14^th floor was massive, though I will say even with all lights on and the curtains open holding a meeting in the seating area was somewhat uncomfortable as it had the feel of «mood lighting» … let me show you my power point baby … Not exactly what I was going for.
Gym is huge and up to date. Breakfast buffet and menu cover the usual hotel staples.

02/​11/​2016 — I got an upgrade on my room so I was pretty stoked. Hotel was clean & looked very contemporary. There was a delay in getting our rooms but it was the weekend & a big Corporate Event going on so that’s understandable.
Overall, had a great experience.

This has probably been my worst experience with hotels!
1) booked two rooms in April and paid in full with an email confirmation, booking through reservations but when I got in there on May 5, 2016, the front desk decided that I did not pay in full and charged again for the two rooms without even discussing the issue with me. This case is still ongoing because their system can’t handle it.
2) complementary water should have been 2 bottles as per the lines written in the room book but we receive 1 bottle, small one for a room with dual occupancy and they also forget to restock them every day… You need to go get it from them
3) and horrible pillow selections of the decade!!! Terrible neck pains because of their cheap pillows which definitely need to be changed. I paid $ 1012 for such bad bed set! Can’t believe it.
This place needs to get a hold of better management with people who know how to handle stuff and possibly also check the «Gap» between their accounts-​centralized reservations-​Sulking front desk
I told the guys straight on face that I am never coming back!

Currently traveling for a wedding/​vacation. Stayed at the hills hotel in Laguna and had an incredible experience. The Sheraton gateway? Not so much.
1. I can’t hear the planes like some guests have experienced but I can’t sleep in because I can hear housekeeping slamming doors and laughing with each other for an hr or so at around 10am. (Blaming it on the thin walls and a Giants gap in the front door)
2. The room may seem clean but check out their in room menus and bedside table. There are tons of remains from the guests before… gross guys. Makes me wonder how carefully they’re cleaning everything else.
All in all the staff is friendly and helpful so that is your saving grace. Just wished that it was quieter and cleaner that’s all. Is that too much to ask for?

I went against my better judgement in sticking with one of the other 3 hotel chains I am rewards membership because of the good review. 2 of the hotels were fully booked and the one that was available I had been to before. It’s nothing special, but a step up from this place. I can overlook the lack of staff to check people in. I had to wait 10 minutes and at the time I was the only person in line. By time I got serviced, there was a line out the door. This was minor compared to how nasty my room was. The toilet had what looked like explosive diarrhea on the seat, and the bed sheet looks like someone filmed a movie on it. It then took over 30 minutes and 4 phone calls before they came to clean because they originally sent the handyman.

I write this review as someone who stayed here for 3 nights and worked via my laptop from the hotel during the days. (Cue strange music) Most people are just here for one night before a flight. If I was in that boat my review would be higher.
The good: Room was clean, premium internet is solid, and gym is pretty large.
The Bad: …
The ugly: thin walls! You can hear airplanes all night, I could hear my next door neighbor’s conversation, was woken up by the sound of hairdryers, and can hear when anyone on our floor opens their door.
Not a vacation destination by any means.

Hotel Airport. Works. Has a Starbucks and a swimming pool (not mutually conducive).
Charges $ 12.95 for wifi… c’mon Sheraton, it’s 2016… really?

My husband and I just checked out of this hotel. Admittedly, this place has a great location and purportedly great amenities — hotel shuttle, pool and an onsite Starbucks. Aside from the Starbucks, it disappointed on many levels.
First, the hotel is undergoing renovations. It is hard to tell whether our room has yet received them. Although the bed was comfortable, there were insufficient and ill placed outlets in the room for charging. The bathroom seemed old. There was a ring of mildew under the sink and the tub/​shower failed to drain after an hour. When we told the front desk about it, they didn’t even apologize but said they would have maintenance look at it.
At breakfast, there were opened (used) jam jars on the table. Considering that the buffet was $ 22 per person and we got there when they opened, they should have been new. How long Thad they been there? Were they unrefrigerated? Yuck. Our waiter, however, was very sweet and kept our coffee cups and juice glasses full.
Next, the shuttle drivers were rude and not helpful. They would come by repeatedly say, «Two minutes» and refuse to pick people up. Eventually we were picked up and brought to the airport.
If I ever needed to stay near LAX again, I will not be staying here. Sorry.

I am only rating the bar. Standard overpriced beers, 8.75 each. Food menu was not to appeling. Full service bar. The bartender service was top notch. Standard LAX hotel.

New rooms and Club are the best in the hotel strip by LAX. Renovations still underway. Awesome service too! Club has a good breakfast, plentiful water and snacks.
One star off for having the worst shuttle service ever. Waiting for this shuttle is like being the last kid to be picked up from school.
½ star off for atrocious parking fees, but it’s not owned by Sheraton so I’m rounding up. FYI — if you do valet, you can negotiate down. I’ve gotten about 22 bucks vs. 46.

Über ein Airport Hotel zu schreiben ist irgendwie witzlos, aber wenn man sich die Flut an Hotels und Motels dort ansieht, dann ist man für einen Tipp vielleicht dankbar. Laut und in die Jahre gekommen sind sie ja alle dort. Aber dennoch: es war wenigstens sauber, was ich vom dem Airport-​Hotel als ich 6 Jahre zuvor in LA war, nicht behaupten kann. Kosten tun sie auch alle so ziemlich das selbe und schiarch sind sie alle. Daher bleibt eben nur das Kriterium Sauberkeit und regelmäßige Bus Transfers zu bewerten. Beides hat gepaßt.