Embassy Suites LAX North

Website says, «all suites.» Not so. I’ve frequently stayed in Embassy Suites and wasn’t aware they had any just plain rooms. Read the really fine print if you are booking on their website.
They sent an email inviting me to check in the day before I arrived. But when I got there about 3:30PM, no room was available for more than 30 minutes. My request for a quiet room away from ice machine and elevator put me next to the service elevator and ice machine.
Oh, and no USB plug to charge a cell phone.
The room was spotless and the cooked breakfast very nice. A couple of bottles of water of drinking water on checking was a nice touch. But I won’t stay there on my next trip to LAX.

The hotel itself was clean, and breakfast was good. The reason for the low stars is due to the staff at check in. I had called previously to request an early check in as I had plans at 3PM and check in was at 3PM. When I arrived I was told I would not be able to check in until after 3. The fact I could not check in is not the issue… I had asked if while waiting my husband and I could wait at the pool? The man named Jaime said no in a very rude manner. He was short with me and interruptive of my questions. It wasn’t anything more than his tone and body language which was dismissive. Second, the outlets in the hotel room did not work. (Another review says the same thing)

Being a Hilton Honors «Diamond» member, I was able to check in and select my room online via the mobile app prior to my arrival at LAX. All I had to do was go to the front desk to retrieve my room key card.
The property is newly renovated. The spacious suites allow you to really stretch out and work if needed. The 6^th floor for Gold/​Diamond members offers some additional amenities including a 24-​hour access to non alcoholic drinks and snacks.
The Managers cocktail hour and the free breakfast is a nice bonus. I definitely recommend this hotel to anyone who wishes to stay close to LAX!

So this review may have been more positive considering that my mother and I are only staying here for a grand total of 6 hours. However, I don’t appreciate having the front desk call my mother a liar. She booked a room, a «premium suite» if you will, which comes with additional amenities on the particular floor it is on. When we checked in, the only thing we asked about was getting two queen beds in exchange for the king bed that was originally reserved. Vanessa (who was very kind, sweet and compassionate and who is saving this review from being one star) kindly obliged. The room is actually very nice and spacious. The additional amenities for the 6^th floor include 24 hour access to non alcoholic drinks and snacks. My mother and I go to the area where the snacks are and see that we need an access code. We don’t have one, so we go back to the front desk to see what the code is suppose to be. Imagine our surprise when we are told that «we are just on the floor, your package doesn’t give you access to that». I pull the reservation up that CLEARLY states that we have access to these things. We are still told no. So for the price we are paying to stay here for such a short short period of time, and we can’t even get snacks (because our flight leaves so early we can’t even get breakfast) it’s not even worth the money to stay here. Go someplace else.

This is the first time staying at this particular Embassy Suites. If I am flying in and out of LAX, I’ll stay near the airport.
I am a loyal Hilton customer and regularly stay at the Hilton LAX Airport. I decided to change it this time because I wanted a suite.
When I first walked in, I was very pleased with the décor. Some of the Embassy Suites are getting a little run down, but I’ve always liked them. It was obvious that this one had been renovated. Very nice and pleasant.
Jaime was at the front desk and greeted me very warmly. Almost felt like I knew him. Once I gave him my name he called me by it the rest of the time. He was very nice and professional! He explained every part of the hotel since I had never stayed there before. He even pointed out the robot attendant named «Whinny» (apparently the girlfriend of «Wally» at their sister property). Whinny delivers amenities to the rooms. I was tempted to call down for something just to see her in action.
Room was great and nicely appointed. I had requested extra towels for my check in request. The extra towels were actually there. (Many times they aren’t).
I made my way to the complimentary drinks and snacks. There were more people there than I had anticipated. I guess free drinks are a hit!. Even though they were busy everyone was very nice and greeted me.
Being a frequent traveler, it is always nice to stay at a hotel with a friendly staff. A nice greeting when I check in from a long day can make the difference for a great stay or just a bed to sleep in. I give this hotel an A++! Will definitely stay here again!

I use this hotel for business and have checked in here off and on every other week. They have free parking, free drinks for two hours after work, Michael and Lourdes at the front desk always gives great advice on where to go and make me feel like an old friend when I see them, Eva at the bar knows my drink order, and the gentleman in the restaurant and also the same ones who provide room service are more than exceptional. My room is always clean, there is plenty of room to eat in the morning and I’ve never seen such a large breakfast selection. They also have free wifi so I can work on things from the room or anywhere in the hotel, my room doesn’t feel cramped like other rooms I’ve stayed in, but just as big as an apartment in the city. Everything from the décor, the staff, and the food, I’ve thoroughly enjoyed and always look forward to my next trip back to see them.

If I could give them 0 stars I WOULD.
I checked into the hotel, upon entering our room, a strong odor of marijuana cause me to have an instant headache. NONE, of the plug outlets were operating and the shower didn’t work as well.
When brought to the attention of the staff and Front Desk Mgr was told that we can move rooms however, our room would be downgraded. The Manager, Arnulfo, was extremely rude and our conversation turned into a shouting match. We ended up changing rooms, however, the room we changed to was dirty, and half of the plugs in that room didn’t work either. I called corporate and filed a complaint! Ill never visit this location again.

I have been coming here with my family for 15+ years. We stay here almost every time we go to los angeles. I gave it 3 stars due to normally when we come its FANTASTIC. The inside pool and jacuzzi i have always enjoyed especially if I go in the colder months. The beautiful view from the rooms. The evening happy hour with complimentary drinks … since ive turned 21+ is a fun way to relax after a long day and then eat food at there delicious restaurant or just
bed. The service then and now is PERFECT. Very friendly and nice staff. always talking and smiling at guest.
Now for the BUT…
When confirming reservations they did say it was under construction. No other details besides that… the ENTIRE middle b of the hotel is under construction. They only have 1 big elevator in use. which i waited maybe 3−5mins for one at one point during my stay. Everything is covered with papers. What I thought nothing like how it was we got there. Not only did I just drive really far to get there but couldnt even sleep in. construction started early. the biggest problem I had was paying FULL PRICE. It was NOT worth the money AT ALL. I would recommend coming here when construction is done but DO NOT stay here during construction. Stay at the south location.

I am a honors member and have stayed at a few embassy’s before… Probably the worst embassy I have stayed at…
My wife and I stayed here for one night before our flight out early the next morning.
The only positive was the shuttle driver who picked me up and dropped me off.
Checking in was a breeze since we did the e-​check in. It went down hill from there. We arrived at 6pm and the room was hot and stuffy since the AC was not working (went to the front desk and they had someone come up and fix it). The electrical outlets by the bed did not work (they did not fix that)
They had a complimentary cocktail hour which we went to and was greeted by a Eva the bitter bartender. She was rude and really snarky when talking to me.
Decided to call it a night after half a drink and get some sleep for our early flight out. That did not happen since the rooms around us decided to play the drums on the wall.
Also they are fixing the elevators so there was one main elevator working and a service elevator in the back they made available. Would of been nice if that information was made available before booking. Stay away from this location.

Close to airport, so it’s convenient. Parking is not included, be prepared to pay $$. Rooms are good size, they have a bedroom, living room area with 2^nd tv & pullout sofa, & full bath. Clean. Decent lobby and atrium. Snacks n drinks in the late afternoon includes decent drinks, but very limited snacks. Priced comparatively to other hotels in area. Okay if you’re planning an overnight stay before a flight.

This Embassy is just ok. It is beginning to look extremely dated and is overdue for a few minor upgrades. The desk staff could not have been more pleasant. They could do a much better job of cleaning up the room service trays sitting outside other guest rooms. I hate seeing the same moldering tray at 0500 and at 1900. Forget trying to get into the gym unless you pick really off peak hours.
If you are parking a car or having someone pick you up, be warned that the entry drive is exceptionally cramped especially if the hotel shuttle is trying to get in at the same time. The shuttle drivers are all very safe drivers and a lot better than some I have experienced lately on the road. Make sure to reserve a spot to make your flight on time and ask the desk staff which shuttle you need to be on based on the flight time you hold. They know the traffic better than you do even if they are almost walking distance to the airport. Trust them to get you there on time.
The rooms are clean and spacious. I appreciate a couch or chair with an ottoman after a 10 – 12 hour day on my feet and they do not ever disappoint here.
Now Happy Hour could use a little work. They ran out of food less than 40 minutes in and I’m not talking anything special here, just some relishes, dip, chips, cheese dip, salsa and jalapeños.

My flight was canceled and i found this hotel. It was amazing. I had king suite and it was so amazing. Spacious, every amenity, keurig machine, free cocktail hour, free parking, free shuttle evwry 20 minutes to airport, complimentary cooked to order breakfast, my suite also came with complimentary snacks and drinks. I ate at the restaurant and had tha paella. Fantastic! Highly recommend this hotel if you need hotel by LAX. And i loved the huge open atrium. Pool looked great too.

I have stayed at many Embassy Suites over the years including others in the L.A. Area. This one was rather clean and the people were pleasant, but not one of the best I have been in.
I was very disappointed in the fact that on our first night, during the reception, the food ran out rather quickly and they would not put out any more. I say food in the loosest of terms as there was only nacho’s and vegetables. That alone after the day of travel we had would have been fine, but there was no nacho cheese more than an hour before they were supposed to be done serving and would not bring any more out. Also, the only vegetables they had left was peppers and I wasn’t too interested in that at the time.
The rooms were nice, but I am very confused as to the so called balcony. I guess basically it is just a small platform for people to get out of the room and smoke. As neither I nor my wife smoke, the balcony was useless.
The best thing about the place for us on this visit, was the location. As it was close to both the airport and the facility were work was to be conducted, it was very convenient.

Our room was cozy and roomy. The bed side dressers were a little odd since they aren’t drawers like I’m used to. We stayed for a week and it felt like home away from home. You can’t beat Embassy’s made-​to-​order breakfast and their afternoon Manager’s Reception with free alcoholic beverages. I’d definitely stay here again.

Ok… nice…this place seems to have fixed their wifi issues that have plagued at least me on several prior visits.
And, while there is still a slight musty smell in my room on this visit, I’ll keep coming back due to convenience and that it’s Hilton.

great hotel.
the free breakfast is the best i’ve ever had at a chain hotel. this is no «continental» breakfast… it is complete with made to order omelettes, bacon and sausage.
there’s a cereal bar and bread bar with pancakes as well. honestly it was such a good value for the room and this free breakfast sold me on it.
plus from 5:30 to 7:30pm FREE BEER and WINE. yassssss…

**Super late review**
Me and my boyfriend stayed here April 2014… Great stay, they let us do early check in. The only downside to this location is fact that parking isn’t free. I believe it was like 15 – 20 bucks a day. No biggie since we only stayed one night. The breakfast was great of course, the embassy always gets that part right… breakfast should be free at all hotels! It only makes sense. The room was great, the hotel wasn’t noisy and also, just a tip, there’s a liquor store across the street, for those who want to indulge without breaking the bank with the mini bar.

Was a pretty nice stay. room was clean. we had the corner king suite which is a two room
was clean and had a lot of room. bathroom was nice and roomy also. very light airport noise at night. the bed was a little hard for my taste and the free vending machine on that floor stopped working which was a real fluke. the elevators are very slow here and even slower in the evening as they stop onr of the 3 and it just sits idle, i guess to save energy or wear and tear. staff and housekeeping were nice. a little pricey for what it offers but exceptable place to stay.

Surprisingly nice for an airport hotel…
This location may need a little bit of a facelift, but their are nice amenities here. This hotel is complete, with an indoor pool + hot tub, a massive lobby, friendly staff, complimentary make-​your-​own Omelette bar for breakfast, and comfortable mattresses (which is a very important criteria).

I personally didn’t stay the night here, but I was invited by some friends to have a pre-​party to an event we were attending in the area. The room was huge, of course suites with a sitting room with a couch, tv, and desk and vanity. As you proceed further into the room there is a really good sized bedroom. The rooms looked more up to date than the Hilton.
We made sure to take advantage of the managers hour which they have an open bar at no pay. Great! We sat in the lobby for a while and just hung out. The pool looked pretty small, and you can see right into it from the bar. The inside reminded me of the Luxor in Las Vegas because of the way it was set up. Heads up, they also have a free continental breakfast.