Hour Glass Optical

Had a pleasant time choosing new glasses. New glasses ready in 15 minutes — talk about fast service.

I was assisted by Veronica just a few days back, & I must say I was very pleased with her assistance! She explained all prices & I can say she genuinely gave me advice on which frame fit best on my face! ON TOP of all that I got my prescribed glasses within 15 min! How awesome is that!!! If your looking for a wide selection of frames and the best customer service you gotta stop here! I definitely will be back soon! Love this place!

They are always so sweet and helpful! Will do a quick glasses repair on the house «for a smile». Will definitely be back for any glasses needs in the future!

I am so glad that I found this gem. Kathy is very caring and is there to help with anything. In the past I have over paid for filling prescriptions and finding the right frames. This store has such a compete selection of frames. I am so please with my new glasses and they did an amazing job on the lenses, giving me all that I wanted included at a very reasonable price. I highly recommend Kathy and know that she will do a great job. It only took a day to complete, and I have progressive lenses, which usually takes a couple of weeks but not at Hour Glass.

Shopping for glasses and getting the lenses made can be such a painful experience. Kathy makes it easy and even kind of fun. But, when things go FUBAR, and with glasses they often do, you really want to be in her capable hands. She makes it clear that they don’t make much money off of an individual pair of glasses. It’s your return business she’s looking for, and she will bend over backwards to make sure you leave happy — if — you treat her and her coworkers well. She’s also made it clear that if you are nasty to her, she doesn’t want your business.
Is that the best thing to say in a five star review of a business on Unilocal?Probably not. But if you are searching through the page reading reviews, and you come across someone who didn’t leave happy, I’m offering you a perspective on why that might be.

It isn’t just the extremely wide variety of glasses and sunglasses that makes you want to come to this store, but the people there that make your trip from anywhere to there one of the best experiences you can have anywhere. The people there are extremely kind and super helpful, they will answer your questions and even help you pick out a frame that suits you. Don’t even get me started on the dogs there. They’re speed really suits their name, «Hour Glass» the will have your glasses made within an hour.

Hour Glass Optical is the only place I trust with my glasses. They do such a fantastic job and the entire staff is so lovely! I have been coming here for the last three years and I have never been disappointed. I recommend everyone to come here. They do an incredible job!

Super friendly and helpful staffs. They even helped adjust my weirdly twisted glasses which wasn’t purchased there with no charge. Definitely go there to buy my new sunglasses next time!

I got my glasses here a few months ago so this review is fairly delayed… But I must give a shout out to Veronica! I was pretty indecisive and walked around trying on all kinds of glasses (which I honestly would have found slightly annoying myself) but Veronica was just so helpful and pleasant throughout. She gave me a really good deal and I couldn’t be happier with the frames I got. I agree with all the other great reviews. Great local business to get your specs from!

I’m really a fan of this glasses store… not simply because they have a great selection of frames at reasonable prices, but because they also went above and beyond to help me in an emergency. I was driving up Centinela, when my contacts, one after the other, literally popped out of my eyes. It was a very dry day, and I guess… they just dried up and decided to jump. I blinked twice– and suddenly couldn’t see. I pulled over quickly, right by Hour Glass Optical. When I ran inside, a half hour before closing, they extended their hours to help me. They called in an optometrist on the spot. I got my proscriptions, lenses crafted, and was even given a half price on the pair of frames I bought, right then and there. It was incredible. And the people were so nice.
I will always be grateful to this store! I recommend them to everyone I know.

5 stars for sure!
I have been searching all morning for somebody to repair a pair of glasses that were bent.
Kathy was able to repair them in 5 minutes when other places told me they were «unfixable».
Amazing service and I will be back to buy another pair of frames as they have an awesome selection.
AND THEY HAVE DOGS!!!

So I got drunk and lost the contact lense in my right eye. My last contact lense! I need glasses and I need them fast. I do some research and I find Hour Glass Optical. Right when I walk in I am greeted by Kathy. I tell her exactly what I need and the price point I’m looking for. Without skipping a beat she proceeded to show me some glasses, tells me what works, what doesn’t work, and we narrow it down in minutes. I get my glasses within 10 minutes and I can go on with my day. I will definitely be coming back. Excellent service!

Great experience! From the minute I walked in I was greeted by Kathy. She was very friendly and helpful. I just needed new lenses for my old frames and she guaranteed they would be finished in 15 minutes. Everything was handled quickly and I was even offered water while I waited. All around great experience. Will definitely come back!

I’m sitting at hour glass having a great time, as I pick out new glasses. Been coming here for years and it only gets better. They have an amazing selection and fabulous customer service, plus look at the options for mirrored lense colors! Prices are good, it’s dog friendly and they have something for every taste.

Kathy’s place is amazing. She’s got a great eye for frames. She understands people and truly cares. She’s worked at the shop for 35 years and definitely knows what she is doing!
Love her. Love this place. Will be back! I got my lenses and frames done under 20 minutes! Can’t believe how helpful she is!

I called up this store without ever going there before because I needed a tiny screw for my pair of Ray ban sunglasses .The owner gladly found me a replacement and was super cool and said I didnt pay need to anything.
Thanks

My gosh! Kathy and Veronica are so friendly and attentive. What makes them FIVE STARS is the lenses they had made for me. So sharp, progressive perfectly set, impeccable craftsmanship. Never knew glasses could be this good — line fine lenses on a camera compared to a $ 20 point and shoot.
These are the go-​to-​guys (gals)…
Thank you…

I needed to get glasses ASAP for the first time since moving to LA 14 years ago and after reading the reviews and seeing how close this place was, it was a no-​brainer. I’m pleased to say that it lived up to the hype. There are few things I hate as much as shopping, but Veronica was extremely helpful and friendly and made the experience great. She took into consideration my needs (I don’t plan to wear them that often starting in about a week) and helped me pick out a pair that not only made sense from a budget standpoint, but also looked great. At least that’s what my friends and coworkers have been telling me.
Although I wasn’t there long thanks to how quickly they got me set up, Kathy was also very social and outgoing to the point where I felt like everyone that came into the store had to have been friends with the staff for years. That could definitely be the case, because I will definitely return for any future needs and wouldn’t blame anyone else for doing the same. I couldn’t have asked for more.

Walking down Santa Monica’s 3^rd st. Promenade and my contact shifted and fell out. I am traveling and I don’t have a backup pair… and I never wear glasses– strike that, I hate my glasses that I have… I had some time, I needed a mission, this was it.
This really is as good as it gets. Thank you Unilocal!
These ladies are professional, friendly, fast, and beautiful… What more would you want from a place that serves up some sweet glasses in less than 30 minutes from the moment I walked into the door to when I walked out.
I picked up a mid-​century modern riff built by Dolce and Gabbana that I priced out online while I was waiting at $ 600 from Luxotica for something like $ 380. They nailed my scrip and fitted them perfectly.
The only thing that was wrong with the place was that I didn’t have any good excuse to hang out with these young ladies longer.
If you live in the area– I would bet good money that you could bring your pup with you and enjoy some quality dog lounging as well. Lucky was there as added arm candy and stress relief for your petting needs.
The best part was I think the vibe there is tremendous. You rarely get to walk out of a store feeling like a king… I definitely did. I might even just stop in next time I’m in Santa Monica just to say hello.

I realized today that Kathy and I have known each other for six years. We have always been supportive of each other’s businesses. I’m truly thankful that Kathy always spends quality time with me and each of her customers. Kathy and Veronica both spend time getting to know what each of our style’s and personality are, and they match eye wear which fits us effortless and you have the Wow factor. After trying on her glasses; you realize you can’t just buy one pair! Veronica, will continue to adjust your eye wear until they fit perfectly.
Again if you need a pair of glasses, or simply want to accessorize, then head over to see Kathy & Veronica at Hour Glass Optica. Plus, you too might be lucky enough to be next to Gwen Stefani in the back parking lot today.
Additionally, if you do go into see Kathy or Veronica, don’t forget to bring any blankets, dog food, or dog beds to Kathy. She does donate to the local animal shelter. She is a great advocate of animal and human rights.