Pet Depot Veterinary Group

My bulldog has been seen here 3 – 4 times so far. We have seen Dr. Fernandez and Dr. Wallen. I liked both of them. The facility is clean (doesn’t smell like dogs and cats). The staff is EXTREMELY nice and helpful. They always approach my dog and give her the love that she is so desperate for.
The doctors are knowledgable and give me options. They don’t force me to buy the medications from their facility either. I really appreciate when they clean her ears they allow me to leave so that I don’t get sprayed with water. They are very accommodating and have had same day appointments available for us.
My dog is always calm with the staff. Even when they are cleaning her eyes or her ears. Or taking her temperature at the other end.
We have come here for well visits and sick visits. And I plan on coming back (especially since I have no idea how to care for my dog when she is sick). They always ask us what we are there for immediately when we walk in and have even had us wait outside if they think your dog might have something contagious. I appreciate that.
I would definitely recommend this place to others.

Dr. Wallen has been taking care of my cat for the last 11 years. I recommend her to everyone I know who thinks of their pet as a family member. She is so knowledgeable and has such curiosity about all areas of veterinary medicine I really trust her to make an accurate diagnosis and prescribe the appropriate treatment. That is the minimum I expect from a veterinarian. However, what sets Dr. Wallen apart from so many, is that she appreciates the human animal relationship. She will give compassionate and practical advice and really support the owner/​human/​parent who has to make hard decisions. She is conscious of costs and does not recommend anything frivolously. Her passion for delivering quality veterinary care and warm and caring personality have earned her a special place in my heart.

A place with reasonable prices and great doctors ON A SATURDAY! I have been seeing Dr. Wallen for a couple of years. She is terrific with my older, female calico. I never feel like they are up-​selling me the way many vets do. Dr. Wallen only recommends the services that are necessary and truly listens to pet owners concerns with care and commitment. I wish I had found her 10 years ago!

My wife and I have been taking our two dogs to Pet Depot Veterinary Group for over five years and we think they are fantastic. We mainly see Dr. Wallen and Dr. Fernandez and both of them are very personable and thorough. One of our dogs recently had an infection in her paw, and we were able to get a Saturday morning appointment. They examined her, drained the infection and provided us with detailed instructions on how to take care of her at home. Everyone answered our questions and was extremely helpful, patient and reassuring. They don’t pressure you into getting unnecessary tests and procedures.
Also, the front desk staff are outstanding. They are able to answer questions over the phone and tell us when we need to bring our dogs in and when we can treat them on our own. They are also always friendly and accommodating. It also helps that they are open on Sundays.
Overall, we can’t say enough about the care and professionalism exhibited by everyone we encounter here. We would recommend them to anyone on the Westside.

Dr. Deborah Wallen has been our veterinarian for over 15 years. To say she is an excellent veterinarian would be an under statement. Her skills at performing procedures and surgeries are impressive as judged by my medical knowledge as a health practitioner for 49 years. Where Dr. Wallen rises above other veterinarians is in her understanding of how a particular owner integrates their pet into the family. She not only excels at diagnosing but at how this will impact the family emotionally, socially and financially. Dr. Wallen is responsive to pet needs and human needs, as well. She will happily provide a housecall if needed. She has provided my family with incredibly wonderful veterinary care in a most professional manner. Her skills are only surpassed by her compassion, love for all animals and her empathy toward pet owners.

I have been to many vets over the past 13 years with my dog but Drs Moller and Fernandez are two of the best I have seen. They are knowledgeable, compassionate and they really care about your pet. I find the price in line with other vet offices as well. I have second thoughts about leaving a great review for selfish reasons, I would hate the office to become too busy to get in for an appointment but these guys deserve it. I will mention, however, there is one tech who is very abrupt. It is a woman named Nina. If they don’t get rid of her, it will end up hurting their business. Everyone else, including Rose and Candice, is wonderful!

After a questionable experience with another vet, we visited the Veteranry Group Pet Depot curious to know how it could be with another vet. We wanted to know if we had chosen well. After five minutes with this Vet, we knew we had a terrible experience before. Guru, Zen dog whisperer… Dr. Fernandez was an amazing person to behold at her calling/​vocation. We were floored with her confidence, manner and just plain skill at handling our rambunctious and rebellious puppy. She was easy to talk to, transparent and patient at explaining particulars to our pet’s breed. She will be our vet moving forward and we are happy and confident in trusting our puppy to her for anything. Five treats for her!

I came here because of the great reviews, but my experience begged to differ. I took my dog in for an exam and Dr. wallen couldn’t calm him down. The assistant tried to help but between both of them, they couldn’t get him to be still. She injected him with a calming med and it still didn’t work. My dog was scared but never had it been the case that no one couldn’t exam him. I just felt she didn’t have the natural touch. After trying to fiddle with his ears, it turned red and she thought it was an infection. Personally it was a rip off. It didn’t come to mind until I gave it more thought. I paid over 400 for an exam, calming shot, and ear med that was useless. Not coming back.

I agree with the Unilocalers that say Dr. Wallen is amazing. She is the best vet I have had. Thanks to Unilocal I feel lucky to have found her to take care of my cat now that she is 15 and has had a number of health problems. I love that she takes the time to explain all the issues and all of the options in depth. The last vet I went to was supposedly a feline specialist, but all I ever got from him were prescriptions with no explanation and very little insight. The staff at Pet Depot is excellent as well. Highly recommend!

Dr. Wallen is amazing. Warm, compassionate, friendly – she goes above and beyond! She is the best vet we have had as cat owners for 30 years. I wish we had a human doctor as great (and a mechanic for that matter). I cannot recommend her highly enough.
The clinic staff is attentive and friendly. There is free parking off Wilshire making Pet Depot a convenient location.

We recently switched to this clinic and our kitten is now a patient of Dr. Deborah Wallen’s. Prior to this, we had visited a number of other clinics and hospitals in West LA/​Venice/​Santa Monica because we had another very ill kitten. We are so thrilled to have found Dr. Wallen. Having had some less than pleasant (to say the least) experiences with other vets and hospitals, we found Dr. Wallen’s care to go above and beyond all our expectations. She is compassionate and takes her time with you and your pet. She is available to answer any questions or concerns you might have, and takes the time to understand you and your pet’s history so that she can give you the best advice. I highly recommend her and will plan to bring our pets to her for the long haul!

I LOVE this placee! First of all, there are not a lot of vets with whom I would entrust the well-​being of my boy, Camo, a toy Aussie shepherd. I brought him in at 8 weeks of age, Dr. Wallen fell in love with him. He is very healthy. Other than routine check-​ups and vaccinations, I have brought him in when stupid dog owners allowed their charges to try and eat my boy, and a couple of times for GI upsets. Not only is Debra fantastic, the other two doctors there are well, well beyond competent. The entire staff has always been extraordinarily helpful and kind to me. They have all gone out of their way to make things easier on me. If you think they are expensive (to previous poster) all I can tell you is that you get what you pay for. If you want Brentwood quality service, pay for it and shut up about it. If you want Economy Veterinary Service, you can get that lots of places.

The staff here has always been helpful and accommodating.
every time I stop by with a concern/​question, they would take a moment to listen and help me out. I have a few cats and dogs and unfortunately they all have medical issues/​neurological issues. Gladys is my most sensitive. Very hard to treat, handle and understand. Dr. Moller is very patient with her. He also was there for me last year around this time with the passing of my dog, Apple. Apple was another sensitive, aggressive case. The way he helped me send her off still warms my heart and makes me cry. That dog didn’t understand kindness or love until her last 3 years here. Dr. Wallen and Dr Fernandez has also helped me in the past and have been very helpful. Very grateful for this group and I highly recommend.

Dr Wallen has been taking care of both of our boys (Shih-​Tzus) for their entire lives… which is saying something as or oldest is approaching 17. She has always been there for us to answer questions or to squeeze us in when possible. She is our vet for life!

I can’t say that Dr. Wallen isn’t great. She is. The only reason this review gets more than 1 star is because of her.
She took better care of me than my cat. I say that because my cat flipped out and sliced up my hand, and was so insane that Dr. Wallen couldn’t even examine her to see what was wrong with her eye. She just gave me some eye drops and stamped a big red «DIFFICULT» on my cat’s file. She did also offer to make a house call next time (to avoid the freakout that my cat had in the office) and told me to drop by before said visit to grab a very light sedative if I thought the cat would need it. I did really appreciate that.
BUT.
I was charged $ 105 for this visit. This visit that didn’t even result in an exam. Pet depot’s prices are NOT cheap. The receptionist was also rude. A basic exam, shots, upper respiratory meds, and an IV for dehydration cost me $ 75 at Laurel Pet Hospital in WeHo.
This is more a note to myself so I can always remember how hard I laughed when I hung up the phone: I called today to see how much it would cost to get my kitty spayed here (it’s right down the street and would be sooo convenient). $ 450. 450 DOLLARS.
(I later booked an appt at a clinic in Palms for…$ 60. But OK Pet Depot, $ 450 seems like a reasonable amount.)

Deb Wallen is amazing. Seriously.

This review is based solely on the front desk receptionist staff. Everytime I go in there, Nina (who appears to be the office manager) is extremely rude and unhelpful. One would think she was doing US a favor by deigning to acknowledge you or be helpful. When your pet is sick and you’re bringing them to the vet, the last thing you need is to be greeted (or not-​greeted) by a rude receptionist. Especially since you’ll be spending a lot of time AND money there.
I had an emergency the other day and had my last staw with Nina. I found another vet on Unilocal and their entire staff was extremely understanding and helpful. I have found a new vet which I’m very happy with (Westside Pet Clinic).

Dr. Wallen takes care of our rescue doggie who has epilepsy, and she is incredibly patient, explains everything and all of the options of treatment in terms we can actually understand, and is so loving, kind and gentle with Ruby the whole time. It has not been easy to find a vet that I can trust and be sure that unnecessarynthings are not being done. Dr. Wallen gives her opinion on what she would do if it were her pet, and let’s you know what’s necessary and what’s not. I always feel we are all taken care of, never being rushed and know we will be with her for ever!
Ilyse
Sherman Oaks

I have been taking my cat to Dr. Deborah Wallen since 2008 when she was still at VCA SM Cat and Dog Hospital. She is special, a cut above, and I would highly recommend her. She is very committed to the animals, and will give you all her numbers if necessary. Heart of Gold!!!
I tried out many vets from 2004 — 2008 and finally found a few reviews online saying what a great vet she was. I actually hesitated tho because it was a VCA place, and I just hate to patronize the big corporations when it comes to vets. But I am so glad I went! Fortunately I was in touch with Dr. Wallen, and was aware of her relocation to an indy vet office. I know she is much happier.
While I would NEVER leave Dr. Wallen, a couple of the front office helpers are a little rough around the edges, not quite as polished as the staff at VCA. But everyone is basically nice and helpful. I have never tried any of the other vets there.
Nowadays, I always google first to see reviews for what I am considering, and man it really paid off this time! Love Dr. Wallen!!!

I moved to Pet Depot Veterinary Group when our vet Dr. Deborah Wallen moved her practice here. I think I was one of MANY who came with her, since she is such a wonderful vet.
The service here is great, there is lots of parking, and I really like the staff.
But the bottom line is Dr. Wallen — if she moved somewhere else I would follow her again. She’s wonderful with our two dogs, very practical, and really cares. If you are looking for a vet on the westside, you’ve found her.