American Airlines

BEWARE! Don’t be fooled by the seemingly cheaper price for that flight, as no seats will be available unless you pay $ 160 above the price of the ticket to get «premium seats» lest you get assigned random seats once you check in. Cause who flies alone, right? Round trip flight was delayed both ways (this past week). Plus while waiting in the terminal for the flight I can only laugh at the fact that every other AA flight also delayed. Plus the rude, washed up flight attendants that had definitely seen better days put the customer experience right over the top. Hey, at least I can get a bag of pretzels for free on my 5+hr flight! And $ 5 for a pair of headphones! Choice!

Again like other people have stated if i could give them no stars i would. They had one delay for St Louis and that threw everything into caos. Our plane going to Guadalajara which by the way is no where near St Lous. Was delayed for an hour. The hour came and went and all they could say is sorry for the inconvenience but the plane is sitting in traffic.

If I could give American Airlines no stars, I would. Horrible customer service when you have been delayed a total of 9 hours with all of your flights for an entire trip. No compensation for the inconvenience. While sitting in the airport, multiple flights overbooked or delayed. Do NOT take an AA flight. Save yourself aggravation and fly someone else.

I’ve had mixed experiences on AA at this airport. My last flight out here was surprisingly nice, with the bar fairly low from me with regards to this airline. The new plane with the new entertainment system was a pleasant surprise. The service still sucked, however.
In the past, though, some of the most irritating travel experiences I’ve endured had their progeny with AA and this airport. One time, the airline was so negligent here, my plane was stuck on the tarmac for over 2 hours, I missed my connecting flight, had to stay overnight in DC, and then didn’t get my bags until sometime after I returned home. It’s a long story…
But I’ve had good experiences here where the trip was painless and relatively easy. I’m not in love with the terminal but it’s better than the one in Boston.

Bought 2 tickets 5.5 months in advance with reserved seats through a third party at check in was assigned separate seats company refused to switch to seat together, suggested if u want to seat together need to pay preferred seating price per passenger of nearly $ 80. Blamed third party for not confirming the seats with them but then said if customer willing to pay for preferred they sell it. We needed up searing on last row it was horrible with fumes into the cabin from engine then restrooms right by and no recline on last row it was just bad! Planes seem to be outdated and customer service at check in just offer «pay more, get more «. Customer service is horrible, this airline is in business of milking u for $ and not for customer service at all. Use with caution!

So. Not long ago I thought bout joining the AA family. Oh boy how glad I am that I didn’t. You are by far the worse company I’ve ever had to deal with. Your onsite employees are useless and doing all they can to skip work and not helping travelers. I promise you I’d do anything in my power to make as many people as possible not using your services. You are a disgrace to the term «costumer service». I truly wish you all the bad in the world. Karma is a bitch

We booked a vacation via Travelocity in early March for this June. About three weeks later, we get an email saying that our flight has been changed to leave three and a half hours earlier, creating a FOUR hour layover in Dallas, Texas before heading to our real destination of Cozumel. They also changed our return flight to arrive at a completely different airport on the opposite side of the city (about an hour away). This flight also included more layover time. I tried to check in online the night before our flight and checked my bags. I wanted to make sure that we could get in and on the plane quickly and easily. This is the best way to travel through any other airlines I’ve been on. NOT SO MUCH with American Airlines.
It was upon checking in and checking my bags and feeling this great relief that a few minutes later I get the dreaded email… they changed our flight again… HOURS before our flight. WHAT! This time they added another TWO hours layover in Dallas making it a SIX HOUR LAYOVER and it’s leaving two hours earlier. We were already booked on a dawn flight. Please keep in mind that flying directly to Cozumel from Houston is only 2 hours total. Since we are flying this crappy airline, we are flying first to a more northern location to wait more than half a day and then back south to our final destination.
We arrive at the airport without any sleep because they didn’t tell us until 9 pm that they were changing our flight to 5:10 AM. The airport is an hour from our house and this is an international flight, so we had to leave our house by 2 am to get there on time for customs. We actually decided to leave even earlier since we couldn’t sleep anyway and got to the airport by 2:30 AM. This is two hours and forty minutes before our flight and there is no one at the ticketing booth. In fact, they had a long line and all the passengers were worried about missing their flights. No one came to the booth until just past 3 am and still took on average 25 minutes for each group of travelers.
We didn’t get to security until about 50 minutes before our flight because of how slow the ticket agents were going. The security almost didn’t let us on as a result. In fact, one of the security ladies chewed me out because I was feeling antsy and worried about making my flight. She barked that I should have gotten to to the airport well before my flight. UM, I was. It was American Airlines fault for not being at their ticketing booth on time, nor having enough agents to check in their passengers. THEY are the ones who moved our flight to the middle of the night WITHOUT our permission, and without any options to change this. It’s not our fault they don’t have staff to deal with these changes they inflict on their clients.
Okay… I am actually on the plane and I am going to try to move past how upsetting this whole experience is and that I will waste a full day of my vacation without any sleep and stuck in an airport NORTH of my destination and departing city. The only thing that gives me peace of mind in all of this is that there are other options/​airlines in the future because I will NEVER EVER EVER fly with them again after my return flight, which I pray they don’t screw up too. We leave tomorrow afternoon for home on this crappy airline. All of this and they charged us baggage fees when I originally checked in online and then charged again when we checked in at the airport because they had to modify our return flight. They have yet to reimburse for the duplicate charges.
A small thing I almost forgot to mention, they said they overbooked both our flights, so there weren’t guaranteed seats for all their ticketed passengers. Really? I mean really? There is so much that goes into planning an international vacation other than just the flight. So many things get affected. How dare them do this to their clientele! SHAMEFUL!
Tomorrow we head back home and I pray that we don’t experience another nightmare. If I had the opportunity to change airlines, I would not hesitate. I think Travelocity is going to take a hit for this one too. I was on the phone with them for TWO hours trying to get another airline or fix this issue to satisfaction when all of this went so far south only hours before our departing flights. It was all in vain though. They got us returning to the correct airport, but the departing flight series stayed the disaster without any apologies either from American Airlines or Travelocity. In fact, they offered not only no apologies or discounts, coupons for comfort, they also didn’t allow us our only request… to be able to sit in the presidential club for that SIX hour layover they forced us into. We didn’t ask for compensation, discounts, meal tickets, first class seats or anything. We just wanted a comfortable place to sit during that hellish layover. We were denied quickly without any remorse for their errors. AWFUL customer service! The worst of the worst. Book with any other airline.

It is the only airline that services Tyler, TX. /​EVERY SINGLE TIME/​I or my girlfriend fly to Tyler Pounds, something happens that causes a lot of undue stress. Weather cancelled two flights from Dallas to Tyler, and so I had her drive up and pick me up. When we got to the Tyler airport to pick up my checked bag, we learned that the last airplane had been delayed by two hours and was still in Dallas, so I couldn’t access my bag. Which wasn’t a big deal, because yes, there were some pretty massive thunderstorms and these were the small 1 seat/​aisle/​2 seats planes.
But when I went online to check in for my return flight, I experienced trouble with checking in. So I called and was told that my ticket was «worthless» because I had «cancelled my flight from Dallas to Tyler, so the ticket is on a no-​go». I argued with the lady on the phone for maybe half an hour that no, I had not cancelled it. The airline had TWICE because of the weather. But she refused to look it up in her system, insisting that she couldn’t, and that I would have to email a branch of their customer service and explain what happened. It would take 24 – 48 hours to hear back. I asked to be transferred, and was told the same thing.
Well, that wasn’t going to fly. I had a job to get back to.
So we went to the Tyler Pounds airport ready to fight to get my ticket off the «no-​go» status. Jim is apparently the only person at the airport who knows what he’s doing. It took him literally five minutes and one thirty second call to Dallas to confirm that the airline had cancelled the flight twice. Then going through security, the guards were rude and acted like I was putting them out by making them do their job.
So, I think I’ll not use American Airlines again. Just fly straight to Dallas on someone else and have my girlfriend pick me up. Save me $ 200 that way, and I won’t have to deal with Tyler Pounds being rude and not knowing what they’re doing.

After landing, having to wait on the tarmac for 60 minutes in Los Angeles for a gate to open is ridiculous. The pilot told us twice that we were minutes away from moving — thanks Pinocchio! I just flew on a 767 – 300 plane, which was horrible. How old is this plane? No modern anything. American, you have let me down on this return flight.

My flight was landed on time. We were notify that our gate would be remote terminal, we were waiting over 90mins until they decided to use another gate. It took about 2hrs from landing to getting off the aircraft. None of the flight attendants wasn’t helping anybody who are missing connecting flights, or there was not much explanation.

hmmmm… i thought I was getting the Motts Tomato juice… instead I get a can with chinese lettering all over it.
i dont know…

FAIL FAIL FAIL. FAILLLLLLLLLL. I don’t even want to give them any stars but apparently I can’t post the review without at least putting one. The other hundred pissed off people standing in line to receive
a hotel room and food vouchers after a 14+ hour delay can agree with me when I say that American Airlines has officially failed. Here is the email I sent their customer service relations people because God forbid they give an actual phone number where we can get some help.
«HORRIBLE SERVICE. Our flight was delayed 14+ hours with barely enough notice and we were bounced from gate to gate with no answer. Flight kept getting delayed and delayed and your customer service people at each gate were no help and had no knowledge. At one point the gate was left unattended for EVERY UNSATISFIED customer from our 189 flight to basically start a riot and fight with another airline who was just trying to do their job. You left them in an empty space to get attacked. I feel that your service has not only inconvenienced the schedules and lives of your customers but also put a person at critical risk who was waiting for emergency service from another flight/​airline who was in conflict with the same gate. Responsibility needs to be taken and FULL compensation needs to be given. «
I don’t want to be unfair and maybe circumstances were just horrible today (because the airport was literally a shit show today) but the experience that customers on flight 189 from LAX to MIA just went through is unacceptable.

Was ok with my flight from boston to phil. However from phil to vegas — i was asked to tag my carry on. I asked if I was group 2 if this still mattered. She just repeated herself and asked «whats your seat number» no customer service. I asked if it was bevause theres no room left, which i would be fine with. Once i got on the plane– it was probably 75% full, with plenty of room for my carryon and probably 4 others near my seat.
Its a okay ride but some more explanations were provided that would be best. I understand if she might have been in a rush, but no ones wants to tag their bag if they dont have to!

I’ve been a gold & platinum member for a couple of years now and while I originally switched to American because of their more generous aadvantage program, I am now officially switching to another carrier because of their continued onslaught and devaluation of the program, as well as horrible service. It’s sad to see that American has completely abandoned the frequent leisure traveler for the business traveler because the strategy will fail as deep pocketed business travelers will never pay more for such a pathetic product.
Here is an example:
It’s often expected that you will get crappy service domestically on American. After all, they are just domestic flights, right? But what about the «great» new 787, and the long haul routes they advertise as the face of the new American? Nope, still terrible.
LAX-​Haneda and back in Main Cabin Extra:
— American has a 3−3−3 setup in economy on it’s 787s, EVEN IN MAIN CABIN EXTRA. This flight was like riding a Tokyo subway during morning rush. It’s hard for me to fathom an airline rolling out long haul economy seats with even narrower widths than some American Eagle flights.
— Ordered 2 special meals, and family next to us ordered 2. We both called to confirm ahead of time. Result: only ¼ special meals made it on board.
— Worst flight attendants ever. After flying domestic oneworld JAL service in Japan this is even further exemplified. After mentioning we were missing a special meal, the FA had the nerve to rudely belittle me about booking my ticket on expedia. I informed her, that no I booked it through the AA website — I’m actually an elite member and called literally 10 hours before the flight to confirm 2 special meals. The only thing she gave us was a leftover entrée only from the business class cabin. When I thanked her for this, she responded with «yeah ok». Gee, thanks for the hospitality! Another FA later lectured me for going to back galley to get water because they were too lazy to fill the middle galley water for over 2 hours. When I informed her of this, only then did she put her smartphone down and refill the water.
— Flight attendants part II: not one of the flight attendants smiled on either of my flights. They seemed to be super stressed out and going full speed all of the time. Probably because they had too many customers to serve due to American’s ridiculous 3−3−3 setup!
— Food: Essentially inedible
Honestly American — do you really think deep pocketed business travelers are going to put up with this nonsense?

I can’t believe how bad this airline is. Avoid it in all cost! They will still your money! Holding you to policies that don’t make any sense. Virgin America and south west are 20x better! Trust me I fly close to 40 flights a year and know what I am talking about. The reps are a joke, incompetent, and misleading. They blamed a charge issue on Expedia, had me fighting it for hours just to find out it was really up to American Airlines to take care of it and they eventually told me, after an hour over the phone, that it was non refundable bc if I canceled the charge would be more then the cost of the ticket. DELTA IS BETTER! and delta sucks!
Make the right decision stay away

They misplaced my suitcase and I was late to my flight because the shuttle bus driver was in the bathroom for 20 mins

I’m surprised to be giving a positive review in this myriad garbage that is the American Airlines Unilocal page, but I’ve gotta do it. This is specifically for their customer service line that I spoke with today.
I accidentally booked the wrong date for my flight (3 days prior to the intended date). Got onto the phone with them, was informed of a 25 minute wait and promised a call back. I promptly received my call-​back, was quickly allowed to give an explanation of what happened, and further allowed to change my flight without paying the notorious $ 200.00 change fee. This made me very happy as well as the person I am flying out to visit!
Anyway, thanks for the positive encounter, guys. I appreciate that you were willing to help me out.

This is the first and LAST time I’ll ever book with this airline. Booked a flight from Vancouver BC to St. Louis MO for my niece’s high school graduation. I wanted to change my return date only to be told I’d be charged $ 200 change fee and $ 90+ flight fee. Are you f’ing kidding me? I can purchase a cheaper one way ticket! And then… to print out your boarding pass at the kiosk machine? They make it so difficult and time consuming! No wonder they have to have an attendant standing at each one of those machines!

We were delayed 3 hours and it was not due to weather!
First the plane was super late coming in, so that caused a 1.5 hour delay, then once we got on the plane, there was another issue, so we sat on the runway for a while. Finally flew and after we landed because we were so delayed already, someone had taken our gate, so we had to sit on the runway again and wait for a gate to open up. No food, we got a little bit of water and that’s it. The seats are tight even for a small skinny girl like me.
Horrible.

So disappointed in my flight from Los Angeles on AA the other day. I grew up riding on AA since my dad traveled often with work and had status, so to my surprise, I just wasn’t expecting some of the nuances. Things that bothered me:
1. No early boarding for families with small children — most airlines do this and I believe AA used to as well. The gate attendant said it’s not offered. That’s annoying… Everyone knows that people start to give you the stank eye when they see you with a baby (even though my sweet boy did great — take that!). It would have been nice to get him on the plane and settled prior to everyone boarding.
2. I couldn’t hear when they announced the groups to board. It’s like they were whispering. I had to walk up on the lady just to hear what she was saying on the loud speaker.
3. They are extra particular about carry-​on bag sizing now. I don’t think I’ve ever seen the attendants at the gate put that many people’s bags in the bag sizing station to check it. There was also a man that came on the plane arguing and took a lady’s bag from overhead off the plane because he said she needed to check it and it was too big — not sure what that was all about but it was disruptive and was quite the scene. While none of this directly affected me, it held up the line and I took note for the future.
4. The seats were tight — I’m 5’8″ and I was cramped. Granted I have long legs, but the seats were just tight. So much so that I couldn’t even put my baby’s bottle in the seat back pocket because it protruded out and there wasn’t enough space for my knees.
5. I think they just turned the plane over without cleaning. I went to put some items in the seat back pocket and to my discovery was a loaded pocket of nasty snot tissues from whomever had flown earlier — EEW! How disgusting! Now why would I want to put my baby’s stuff or mine for that matter in there with that mess. That’s just nasty. Just kept all of his stuff in my baby bag under the seat and had to dig it out when necessary.
The plane was new and we arrived safely — that’s about the only good thing I had to say about this flight.
Get it together American.

American Airlines is the worst. We travel regularly and use the same luggage each time. AA is the only airline that routinely gives us grief, telling us our carry-​on luggage is too large. So we have to lug it over to their little wire basket thing that checks the dimensions, and sure enough our luggage fits within their dimensions every single time. «Oops,» they say. Ugh. So annoying. Old, antiquated company struggling to remain relevant in an age where folks who travel don’t have the patience for their petty BS…

Making me run for my connection and then not being able to get my luggage onto the same flight I am on — well that just sucks!
Making me wait until 10:00 pm at night to get my luggage — well there is no way I can give this airline more then one star!
American may be one of the biggest, but it’s by far not the best!

A 4 HOUR DELAY?! I was reading on how many times they have delays and I can see why they have such a low rating. The times on the display isn’t even accurate. The staff even don’t know what’s going on.

I wish I took the initiative and looked further into reviews and other minor details prior to booking with American Airlines — of all my air flights with different aircraft companies, American Airlines is by the most repulsive and lowest quality of aircrafts. I was quite displeased with my recent flight to New York, given that seats were deteriorating and very worn, with dirty table tops and an overall a very ‘unclean’ experience. To make matters worse, the employees are lackadaisical; quite lazy, unmotivated, and unorganised. It made me feel uneasy watching the employees in complete despair in every little thing they do.
[ t i p ]: never book with American Airlines. I’d rather front an extra $ 100 just to stay away from this aircraft company.

Oh Unilocal,how I love thee. I don’t like giving bad reviews, but you know what? If you don’t say anything, no one will know!
This review is for one flight attendant in particular, and does not reflect my image of AA or any of its other wonderful employees I’ve encountered.
We finished up our week vacation in Puerto Vallarta and was on our way home via DFW to LAX. I was so ecstatic that we got first class upgrades due to miles. The plane was new, seats comfy, and individual TV screens with tons of movies were available at our fingertips.
Unfortunately, we had to spend 3 hours with the most unhappy American Airlines employee I’ve encountered in almost a decade. She was the first class flight attendant from DFW — LAX on 2.23.16, flight #2489. Medium length dirty blonde hair, probably early 50’s. She was just plain sassy. My spouse ordered a pre-​flight drink. When she brought it to him, he was on his iPad and didn’t hear her say «Ginger ale?» twice. She then though it was better to say «HELLO?!» Mind you, the cabin is bustling with chatter and people waiting in the aisles to head to the back of the plane. How about a simple «Sir, I have your ginger ale?» Nope, attitude is better. That was instance #1. Part 2 happened not too long after, when she was reconfirming our lunch orders. My spouse pre-​selected our meals online, and I have no idea what he selected. Sassy comes over, asks me «I have you both with the chicken cobb salad?» I have no idea what was ordered, so before I could even ask him what he ordered, she stares at me with a blank look on her face, no emotion, and shaking her head side to side while asking «Is that a yesssss???» I was so appalled, I didn’t say anything as I am past showing anger towards rude people.
When I deal with people like this, I just stay present and calm, I lose eye contact with them, and just give them very cold body language back. Oh yeah, and take it to Unilocal.Like everyone says, if you’re unhappy at your job, leave!
Really, people, being rude and sassy these days is not good for business. And with the power of Unilocal,we can let the world know. You have no idea, or if you’re a Unilocaler you really do, how influential this site is.
On the positive, because there is always a balance, kudos to the pilot who informed all of us of a slight 15 minute delay due to a missing o-​ring in the lavatory. Communication is key. And, the female flight attendant who relived sassy at one point, kindly asked if we needed anything because we were «low maintenance.» LOL. That’s why I refer to us as TRAVELERS, not tourists.

American Airlines … your In-​flight entertainment entertainment system needs a serious improvement. Unlike Virgin America’s entertainment system, your touch screen TV got absolutely ZERO content. It was so bad that when I clicked on «shopping» tab on the touch screen TV, there was only one thing available for purchase — a $ 5 earphone.
Oh, how can I forget the Made in China blanket that kept me somewhat lukewarm during the 5-​hour trip from Los Angeles to Miami. One more thing, I pushed the «assistance» button and flight attendants were nowhere in sight. In the end, I learned that it will make your life easier if you actually wave your hand when you see flight attendants coming toward to your direction.
Well once you’ve tried the Virgin America, then your flight experience will never be the same again. American Airlines = Slightly more expensive version of Spirit Airlines + useless touch screen TV + reclining seat + complimentary beverages + 1 free personal item.

El día 4 de junio tome el vuelo desde Miami a Barcelona. Mi esposo compro algo para comer y al llegar a nuestros a ciento mi esposo mi hija y yo nos sentamos .no teníamos equipaje de mano. La azafata de apellido Bonilla se acerca a mi esposo que estaba comiendo y le dice que se levanté y cierre el compartimiento que estaba arriba de su asiento .Se dirigió a el sin ningún tipo de amabilidad ni un por favor. Mi esposo le dice que no puede hacerlo .El tiene una discapacidad y no puede levantar sus brazos. Ella en tono burlón le dice, que es que usted no puede? Yo al escuchar su burla le digo que no puede, que tiene un problema. Ella a los gritos me dice, QUE ES LO QUE TE PASA. A TI??? Yo no podía salir de mi asombro! Que es lo que le pasa! Hasta esto tiene uno que soportar! Que vergüenza que la compañía tenga este tipo de personas atendiendo al cliente.