Cal Worthington Ford

INTERNET SALES MANAGER IS CONDENSCENDING AND TALKS DOWN TO YOU even via email and texting. He is a truly a used car salesman.
I do not know if he means to, but comes off very abrasive…
Use’s «Oh my Goodness» a lot and if you ask any question you get «You seem to be agitated.»
I would not be agitated if he answered the questions that were asked such as monthly payments. Even knowing what car I was interested in. He kept saying come in see my cars. second issue we discussed the down payment, but kept using other amounts and saying I had 15 days to pay the additional down. LISTEN TO THE BUYER!!!
Being in sales told him want to know all this ahead and didn’t want to waste his time or mine. Kept saying once you choose a car (which I had) then he could tell me monthly payments.
I have lived by and drive by Cal Worthington about 5 times a day for the last 17 years.
This is not a good feeling to not be able to use a local dealer to replace my car I have loved for 14 years

I’d actually like to give them a negative 5 they lied to me and then were extremely rude when I confronted them… they said it was an accident they forgot to tell me the $ 30,000 truck i bought was stolen and recovered oops how do you forget to tell the customer that ???

This review is for the service department. I came here on may fourth because I thought my car was leaking fluild. Steve helped me. He was very courteous and had my car looked at right away. They found nothing was leaking thankfully. But the motor mount needed to be replaced it was not that expensive suprisingly. I was thinking it would be costly. They fixed it within an hour.
I also came in there today becuase my car had a check engine light on with a reading of P0128. Mike helped me this time. He was very friendly. I went home in the shuttle. The shuttle also picked me up great service! Then when my car was done I found out that what my car needed was under warranty so no cost to me. I was so happy because I have put alot of money into the car this month and was dreading another bill. So happy and grateful that he looked into the warranty for me. Sears wanted to charge me $ 500. Note to self always take my car to Calworthington. Mike and Steve are great go see them.

Get ready to be fed a bunch of b.s. from these crooks especially AL in finance and Fred in sales avoid these clowns

My credit wasn’t great, dealerships kept running my credit and bringing it down even further, A friend told me to Go See Cal, I Did, And I was put in a 2015 within 2 hrs. They never played any games with me, and also very supportive. If you want a car, and no games, check them out. Ask for Mario or Amir, the Best at this location, They were my Ben Kenobi.

I’d highly recommend Cal Worthington to new car buyers. Ron Muccino is the sales manager, and he made my experience superb.
This review is based on a new 2016 Ford Explorer XLT fully loaded. We went in on a weekday because my wife is really stoked. It’s worth mentioning because few salesmen were around and few customers were around. That’s how we ended up with the super dedicated team.
This Ford dealership had the best price. All the dealerships offer their no-​haggle price. This one started $ 500 to $ 1000 lower on the invoice price. So we went for a test drive.
It also helps that Ford is offering a zero down zero percent financing thru July 4, 2016. So all the numbers look ok even if I only get the dealer invoice price. I mean I will make peace with the decision to pay a premium for service. We all deserve a break.
Ron made the car buying experience uniquely pleasant. He does not push. He calmly offers the standard below-​dealer-​invoice price. He even recommends I could wait to see if the financing could get better. I mean he offered to check the terms every other day and call me with updates. That built trust with me. Even as I’m sure the dealership is staying profitable, I didn’t mind not getting the absolute lowest price. Ron made the place feel classy. So I didn’t have to be a cheapskate about it.
This dealership did another thing that rubbed me the right way. They sent their internet sales manager to deliver the vehicle. He was formal and courteous about it. Showed my wife all the features in the vehicle. Repeated the invitation to call him anytime with questions.
And if you’re getting some Ford accessories for your new car, remember to ask the salesman for a discount. He can get the parts department to match the same price as Ford online minus the shipping and the wait.

Just bought my 2016 Explorer from Patrick. I had a great experience and he was so helpful. He got me in exactly the car I wanted and I know he worked hard to do it. My father also just bought a F150 from him and had the same great experience. Worthington is definitely our new go to dealership if we need any other vehicles!

I’m sorry Guys — I gave you guys two times to do right by me. My Mustang is my Baby and you treated her like she was an illegitimate step-​child. The first time you had her for hours and the only thing done was an oil change. The second time, despite me calling and confirming a part was there, it wasn’t there when I got there 3 hours later. It was nice of the Asst Manager to call Norm Reeves and make sure they had the part, but that doesn’t make up for wasting my time, gas and energy. I’m so disappointed! I got the message, I’ll take my Baby — and my Money elsewhere. Norm Reeves… how you doing?
Thank you for your response and your apology. I notice though that you ignore the true issue and just manage to insult me and my car. I did call, was told you had the part, then was sent elsewhere. As for it being «late in the day» for service, don’t call me and tell me you have a part, then wait until almost closing to tell me you don’t. Norm Reeves is looking better and better.

Just relocated from England to the U.S. and this was the first experience of purchasing a vehicle abroad. I can honestly say in the 20 years I have been purchasing vehicles this was far and away the best experience yet. I leased a new Ford Mustang EcoBoost Premium and was concerned that it wouldn’t be viable as I did not have any credit in the U.S. However, Robert Diaz and the finance team provided exemplary service and ensured that with all the correct paperwork it wouldn’t be a problem. My criteria was fairly specific when it came to the spec of the car, but again, Robert came up trumps and found the exact vehicle required from one of his network of dealers.
Thank you so much to Nick, Robert and Ike — we thought this was going to be one of the most stressful parts of our move, but if ended up being one of the easiest!
Thank you again to all involved, I will be returning to you for my car buying requirements for years to come.

I purchased a new 2015 Ford Edge. The entire purchasing experience was incredible, easy and quick. Keith was absolutely perfect, very helpful, efficient and thorough. He took the time to look for the exact vehicle I was looking for with all the features I had wanted. I recommend Cal Worthington Ford to all that are looking for a new or used car.

Awful place do not come here. Complete rip off. Do not buy your car from here. They sale all their cars for way over the actual value. It’s ridiculous.

After about a month of searching for a new truck and getting the run around and shady tactics from other dealers I found Worthington Ford. THE BEST CAR BUYING EXPERIENCE EVER! Keith in the Internet sales department made my buying decision so pleasant! I struggled with the decision because I haven’t had a car payment in 10 years. Keith gave me the time and space to breath. Tony in finance was wonderful. He made the financing process so easy and effortless. Love this place!

They tried to sell me a car at 3000 above Kelley blue book. They argued with me that I am searching it wrong And printed out something on paper that reads Kelley blue book on. I demanded to see it on the Kelley site and they refused. So I walked away. Shady stuff. Tomorrow I am calling Kelley Blue Book

The experience could have been better. I do not understand the need to run my credit report for a cash deal. It was as if the finance manager couldn’t handle the idea of a cash sale and was hoping I’d change my mind so he could make more money on the car. My credit rating, while far from stellar, took a hit as a result of the check, so thanks a lot for that.
I was told by the salesman (Robert) the car was not a prior rental, then your finance guy made me sign a piece of paper acknowledging that it is a prior rental, so I wasn’t amused by that.
I was also disappointed to find a chip in the windshield that your purported «inspection» should have discovered and your service department should have either repaired or replaced prior to sale.
Other than the above mentioned items, I do like the car, I’m happy with the car and I certainly hope it will serve me for a long time. Your review helps others learn about great local businesses.

2014 Focus — faulty transmission, not fixed yet — just altered. The problem still exists.

On January 31, 2015, I purchased a used 2015 Ford Edge Titanium (14,000 miles)
Joseph Sallar was the Internet Sales Manager, I found the car on Tru Car.
Joseph told us that the Edge was in the repair area for a windshield wiper issue. Then, someone told him that it was repaired and ready for sale. Joseph negotiated $ 400 off the selling price because it did not have a hitch that I wanted, he also took and additional $ 250 off for a total price of $ 32,450. Joseph told me he would explain other features on the car, that never happened. I am still trying to figure out through web search.
When my wife and i discussed financing with Al Zaragoza, Al told us that we had to pay an extra $ 695 for a Power Plug anti theft device that was mounted on the vehicle. I did not ask for this item, nor did I want it. But, Al made us both sign for it and accept the $ 695. we are both suspicious that this extra charge was very close to all the negotiated decreases that were offered to make us buy the car. We also had to demand an extra key, which they later agreed to have made for us. The car should come with two keys, right? Then we were told the car was in final detail.
When we closed the deal, the inside of the car still had the spilled coffee and Joseph told us that they could not clean a stain on the headliner. I later cleaned it with dish soap. I was given a document that said everything was check out to be in working order. They missed the entire rear tail light that was out. This was repaired under warranty. They must not have checked the lights during inspection. I also had to bring the car back for a rattling noise which was repaired. I am still upset about having to pay $ 700 for something already mounted on the car. Steve and Scott in the Service department were very helpful

I saw a lot of negative reviews on here which made me hesitant to come to this location, but it was closer to home so I went anyway. I actually had a great experience. My car had a latch recall so I took it in this morning and Anthony did a great job helping me out. I asked them to install my new wipers if they had time and he said definitely. Initially he said they didn’t have any rental cars but then he checked and was able to get me a Ford fusion, which was very clean inside and out.
The cashier was also very friendly and helpful. I left my proof of insurance at my house and she was able to get AAA to fax a copy over. Everyone seems very organized and I didn’t have to wait at all. Maybe I just got lucky, but I definitely will be coming back.

I can’t believe this place has been in business this long.
The service department is atrocious. This is the third time I have come here after making an appointment to bring my car at 8 AM and they have no record of it. I was told it will take four hours to do the work and it always ends up being nine hours.
There is absolutely no sense of urgency nor is there any communication letting me know that they will be taking longer than anticipated. The place is a dump.
After spending over $ 500 on the repairs of my car, I have to wait 20 minutes for someone to go get it and then receive it and In filthy condition. They didn’t even have the decency to give it a rinse and there are scuff marks all over the interior.
I thought that, after last time, I would give them one more chance. But it’s three strikes and you’re out Cal Worthington.
I’m sure you’re spinning in your grave.

I don’t know about sales but their service department is a nightmare. I brought in my for service 3 years after my last bad experience and the same bad service. To be fair, they fixed the problems with my car just fine. No issues with that! But the issue is customer service. The first time around, they said the technicians forgot to work on my car after I dropped it of a day earlier. It took me two full days before I could finally go get my car.
This time, I dropped my car off yesterday at 8am. Called to follow up around 1pm and was told my car is next up. Called a few more time and left messages but no one called back to update me. Next day 3pm is when I was able to get a hold of my «service rep», went and paid full price and picked up my car. No apologies or discount. They are way overpriced compared to the other guys. $ 580 for spark plug replacement. I’m not going back there ever.

Worst car buying experience ever. I came here with my fiancé to buy a truck. We gave the salesman my budget, and I told him my credit, and he essentially went «Budget? What budget? Let’s sell you an expensive car with the payments you want.»
We looked at two trucks, and ended up driving a red 2014 dodge ram with a check engine light on. It only had 33k miles on it, and it was $ 10,000 more than I wanted to spend. The truck drove great, and it was a nice truck, so we did the credit application. After this point, things got really bad. Filling out the forms and everything was great. The guy that helped us at this point was a wonderful Korean War veteran, and then he sent us to an accountant to figure out payments and the credit side of things. I filled out the forms, and the payments were nowhere near what I wanted even after multiple attempts, so we decided to tell the guy that we would have to get back to him because we had to consider if we wanted to take on this huge expense for this truck.
This guy ended up bringing in the guy who showed us the car, and he essentially said «Well, what’s wrong? I thought you two were ready to buy a truck?» I explained to him that yes, I was ready to buy a truck, but that truck was $ 10k more than I wanted to spend and the payments still weren’t where I wanted them to be, so I had to think about it. He essentially kept talking in circles trying to get me to buy this truck, which had a check engine light on, that was $ 10k more than my budget, without the payments I wanted. After an hour or so, I was finally able to leave the dungeon of the accountant’s office, and my fiancé and I were going to get food. If the experience had stopped at this point, I would say that this would have been the typical used car/​truck buying experience. However, it did not.
The car salesman tried to bully me in front of my fiancé, without question. He started talking about how he could tell that I was a first time buyer, and why would I tell him that I was ready to buy a truck if I wasn’t buying that truck, and that’s not how to do business. At that point, I felt cornered. He kept urging me to go back to his desk and we would figure it out, and decided to insult me and corner me. I was really happy my fiancé was there because otherwise, I would have had a panic attack right then and there. I ended up telling the guy that he was cornering me, that I was going to leave, and that was that. Luckily, he did not walk in front of me again to block me in there.
Such an unprofessional place. I had heard great things about Cal Worthington in the past, but things definitely are not as they seem here.