Circle Audi

Really the best experience both leasing and buying a car here. Chris is great in sales.
Service is first rate as well. Very happy with my experience today with them.

I came here for a test drive in December 2015, hoping to catch a year end deal! At least 3 of the cars the salesman, Steve Smith, suggested we drive either didn’t have keys or ‘weren’t in the system yet’ and therefore couldn’t be driven.
After being helped I left and headed across the street to Ralph’s. When I opened my wallet, I realized my license was missing! Did I forget to ask for it back? I returned to the dealership, within 10 minutes of leaving, and my license was nowhere to be found.
Steve swore he gave it back to me. I checked my entire wallet, purse and car while he unenthusiastically looked through the cars we test drove. After searching to no avail, I left. Steve promised to call me at the end of the day and let me know if it was found. He said he’d personally return it to me if it came up.
No call. No follow up. Nothing.
Until today, March 11, 2016: see the attached letter which has 33 commas in 8 sentences. Really? According to the letter, none of their staff knows how to contact me. I find it hard to believe Steve Smith forgot about the incident and lost my number. Unless this type of thing happens all the time.
Now I’m out $ 40 for a replacement license, not to mention 3 hours spent at the DMV instead of work.
Needless to say, we did not, and will not, purchase an Audi.

Outstanding Audi dealership. Steve Lavinsky is a man of his word who stayed late to complete a deal on my 2016 Audi A6 (almost till 11 pm on a weeknight) and gave me a deal that was unmatched at any Audi dealership. I love my car and the deal makes it even better. I really enjoyed working with Steve and highly recommend asking for him at Circle Audi.

While another dealership wouldn’t even give us the time of day because they figured we didn’t have the $$$ for a Q7 Mike (Retention Manager) at Circle Audi welcomed my family and I with open arms. So glad we were able to workout a fantastic deal on my new mommy mobile but have also built a relationship with great people for our future Audi purchases. Did I orget to mention that Mike delivered my car an hr away! Yeah they’re THAT great!

Once again Len Williams you have delivered! If anyone out there is in the market for a Audi and does not take the time to stop in and see Len and his team is not giving yourself a fair chance at a amazing car buying experience. We just picked up a second A6 for my father in law and what a great job by all the team. You talk about attention to detail! Len is the man! Gave us options to chose from and helped us pick the perfect car once again. Do all the research you want then come here to treat yourself to what you want give them the chance to put you in the car you have been waiting to get into! Let them set the bar of what being part of an Audi ownership really means and become part of the family. Thank you Len Williams and Circle Audi!

Great experience for the 2^nd time around. Pete was efficient and took great care of us along with Chris S. Who walked us through our deal from start to finish. We are very happy with this dealer and drove 30 + minutes to lease my vehicle from them. I feel like there is no pressure and nothing is in the dark. They were very clear and knowledgable about all questions that I had. Everyone there is super sweet from sales to finance to service. No complaints here! I love my new car! Thank you!

it’s funny how now the gm is begging me to call him… no thanks!!! next time sir when a customer ask you to call them, pick up the phone and call. please do not contact me again or i’ll take legal action… restraining order?

My review is purely based on my shopping experience at Circle Audi. I was kindly helped by Ricky Flick and I couldn’t have asked for better service. He was very helpful and honest, which is definitely refreshing when you’re looking for a new car:) The dealership was very neat and well-​maintained, and overall I had a great shopping experience with no complaints whatsoever.

Mr. M Harrison help me out on getting my new vehicle. He also made sure my payments were around my budget range. I have to say thank you to Mr. Harrison helping me out. Employees at the location made sure I was hydrate. Mr. Yim was helpful, they both help out and went beyond on getting me this vehicle.
Thank You
Satisfied Customer!!!

As always, reliable work, fair price, & very communicable. That’s why you got my business for a decade.

Very disappointed. On the phone I was given a quote from Joseph who was supposedly going to his manager Travis. Joseph said that Travis wouldn’t go lower unless we actually came in so I packed up my 2 young kids and drove the 40 mins to the dealership. The car was ready to be test driven and they were going to fix the check engine light that went on during the test drive. Concerned me but I trusted it was nothing. Okay. I had my checkbook and I was ready to buy it. When I asked if they had come down lower he told me that they were higher — he said it was a different manager but then it ended up being the same manager and basically I felt like it was a cluster of lies to get me in. They never even came down to the original quoted price until I was driving away and another person flagged me down. They said they would honor the price quoted on the phone but I was expecting lower — that is why I had rushed in. I would have even taken $ 100 lower with some honesty since they promised a better price if I came in. I was shocked this happened. I was ready to buy the car but now I can’t buy from them. I have bought a lot of cars. I’m in sales and I do a lot of big deals — outdoor advertising. I know how these things work and I do well because I am honest. Too bad. We were excited about it.
Update: Manager contacted me and confirmed my experience. Nice of him to reach out and explain about the mistakes made. It still happened but I updated to two stars because I don’t think it will happen again. Thank you.

We are actually here right now and this is the second Audi that the wifey has purchased and it’s a great deal here getting a good deal on a lease and trading in the old Audi and soaking up the negative equity so overall a great experience can’t complain at Audi great service in Long Beach go with circle Audi they are really good!

My experience at Circle Audi is 5 Star, the staff was extremely friendly and our sales person Steve Lavinsky and the rest of the team made me feel like part of the Audi family from the moment we stepped on the lot. I was originally shopping for a competitor model, but my dealership experience combined with my gorgeous new A4 and all that it has to offer, were a total package and all the convincing I needed to ditch my original selection. I’ve been an Audi owner for two days. Can’t wait to get my next car from Steve!
Also I want to Thank Trent Hill new car sales manager to work with us on our budget and the best deal he can give us.
Thank You Circle Audi!!!

BEWARE!!! BEWARE!!!BEWARE!!!BEWARE!!!
This is a update on my last visit here @ the service department. I came in for a check engine light and was told that I had carbon build up on my intake valves. I figured that they would help me out even tho my warranty is over… I was charged a total of $ 1281.85 just for cleaning of the valves!!! I have stated my issue during my warranty period @ 46k that my car was idling rough and lacked power. It was brought to thier attention that I might have a carbon buildup problem but they never looked into it… Now that my warranty is over, I was stuck with the outrageous bill for a problem that was started in the past! There is extensive megathread on audi forum about the common «Carbon Build Up» on Audi 2.0tfsi engine!
I figured that my dealership will at least charge me less than other audi dealership out there but I was soo wrong!!! about $ 1281.85 wrong! ~Not a good way to keep your loyal customer!!! Thanks~ «Circle Audi» of Long beach!

Being in sales, it’s challenging to find customer service that truly exceeds my expectations. A huge thank you to Pete (sales manager), Steve (client advisor), and Elliot (finance) for making this car buying experience the best I’ve seen. Steve went above and beyond to find the specific vehicle I was looking for and Elliot made my experience in finance headache free. I love my new SQ5 and especially the attention I get driving it. Keep up the good work Circle Audi!

Great spot for service for your Audi! Staff is always very friendly and attentive and I love that I can drop my car off for a service and have the shuttle take me to work, then pick me up after. Their friendliness ALMOST makes up for the fees you have to pay to keep your car in check… almost.
Call in ahead of time to schedule an appointment for the best service and always inquire about any fees.

I had a great experience at Circle Audi. Steve Lavinsky and the rest of the team made me feel like part of the Audi family from the moment we stepped on the lot. I was originally shopping for a competitor model, but my dealership experience combined with my gorgeous new S3 and all that it has to offer, were a total package and all the convincing I needed to ditch my original selection. I’ve been an Audi owner for six weeks, but I have an ongoing relationship with the team at Circle Audi. They constantly make me feel like a VIP even when I’m just stopping in for a car wash. Can’t wait to get my next car from Steve!

If there were an option to give 0 stars, I would have chosen that. But, since there isn’t, that is the only reason why they are receiving 1 star rating.
My boyfriend and I just parked into the dealership in search of an A3 TDI. Karl, the salesman that approach us wasn’t the sharpest tool in the shed as well as the nicest. He had asked us what brought us in to the dealership, and before answering, he already assumed we were trading in the brand new car we pulled up in. Then he proceeded to ask about my boyfriends’ car instead of trying to assist us in what we needed.
I told him what I was in search of and he had found 2 matches. As he was looking for the key, he comes back and tells me that, that car was not in the lot because he could not find a key for it. Then he tells me that car was sold. He precedes to offer the other car for me look at and test drive. He returns again empty handed and says it’s not in the lot.
After two failed attempts, he asks «what exactly are you looking to do here?»
I told him specifically that I wanted to trade in my car for a diesel. I then asked where the next dealership was at and he replied «well I wouldn’t tell you where that would obviously.»
When car sales men care more about their money rather than helping a customer find the right car, that really shows low or no customer service skill what so ever. So KARL from AUDI circle, you need to learn some customer service cause it doesn’t seem like you’re selling too many cars with that attitude. If you get Karl, ask for another salesmen.

We went to Circle Audi based on the high review rating and weren’t disappointed. The idea was to trade in my wife’s 2014 Honda Accord for a 2015 A3 TDI Premium Plus.
I actually went previously to enquire about the status on the new A3 TDI Sportsback, to be launched in the summer of 2015. At the time I spoke to Dante who has been really helpful to provide the required information.
When we came in initially — my wife test drove the car and fell in love with it. The only item we still had to figure out was the finance option. During the entire process Dante remained professional and didn’t push us to complete the transaction on the spot. We then took another day to think through the finances and came back on the next day (Sunday) to complete the day.
Not only did Circle Audi match the trade-​in quote from Carmax but also matched the selling price of the car based on a quote we received from Audi Mission Viejo. A special thanks at this point to Trent who assisted Dante on the commercial site of the deal.
We ultimately decided to lease the car and I can again compliment the team to be upfront on the following key items that every car buyer should ask.
— Money Factor
— Residual car value
— Lease term
— Down payment
— Selling price
As said, we had the selling price already negotiated but needed to evaluate the leasing conditions based on the money factor in relation to the residual car value which ultimately determined our monthly payments.
Once all was confirmed, we sat with Christine in Finance who ran us through some of the add on options of which we took 3.
For the down payment and add on payments we were able to use our credit cards to earn points while the trade-​in value was paid by check.
One of the add on items was the car tinting which was completed to a high standard within two days while my wife received a complimentary courtesy car.
So overall a great, non aggressive sales & finance process with courteous and highly professional team members. The only downside was that it took more than a week to get the check for the trade-​in car and that one of the otherFinance Managers took more than a week to reply to my voicemail despite the fact that he was supposingly in the office the day I called.

This review has been long overdue.
I leased a 2015 Audi A3 Quattro from this place in October and loved my experience! I was researching for the last two months on the car and after reading the reviews on Circle Audi, decided to get my car from here. I sent out pricing quotes to almost all the Audi dealerships in the SoCal area and Circle Audi caught my eye because after they sent me a quote, I was invited to a special Audi A3 and Q3 kick-​off event. I thought this would be the perfect time to look at the car in-​person, without being pressured to commit.
After being at the event for an hour or so, I was ready to test-​drive. Steve Lavinsky approached me and let me first test out the sound systems before embarking on my test drives. I drove the regular engine, followed by the Quattro (if you have the option, go with Quattro! I definitely felt the difference). During the drive, Steve provided me much needed information regarding the car. When we got back to the lot, he even walked me through everything on the dash, including the on-​board computer. I even paired my phone to see how that would work. Back in the showroom, he gave me a booklet on the car, with his business card attached and told me if I decide on the car, to give him a call. Felt no pressure, whatsoever. He even told me they had new graduate incentives to help me if I had non-​established credit. With Steve, it just feels he always has your best interest.
A week later, I received a call from him. By then, I already knew I wanted the car and came in that weekend to get it.
After receiving the car, I had an issue with the keys, and Steve helped me right away. He even offered to come to my work to get the key – I work in Newport Beach! When the new key was made, I couldn’t drive up to get it. He overnighted it to me. I’ve never felt treated so well by a dealer. I see a long relationship with Circle Audi!
Thanks Steve!
p. s. The bosses here are ‘SC friendly… FIGHT ON!