Colorado Ski & Sport -Park Meadows

I’ve been buying my ski gear here for years and finally got around to writing a review, inspired largely by the outstanding service provided by bootfitter Savanna. I bought a new pair of boots in March and was struck by Savanna’s thoughtful attention to detail, insightful questions, knowledge, professionalism, and excellent work. I had just come through a painful foot injury that my old boots had caused to flare again. After skiing in the boots she fitted for me (with footbeds, customizing the shell, etc.) the pain, incredibly, went from a 9 to a 0, and I could shred the steeps with ease again for the remainder of the season. Fast forward to the end of May, and we were ready to outfit my oldest with new boots for her bday. Savannah provided the same excellent service, care, and attention, and I have every confidence that her boots will serve her well next season…
The customer service, gear quality, interesting variety of equipment, and willingness to price match have made Colorado Ski and Golf my ski shop of choice.

They have good staff and they have never given me any issues when I need to return something or have my equipment adjusted. I bought my boots here last season and they have been great. I brought them in 3 times to have them refitted and they were always returned in a timely manner. The only thing I don’t do here is tune my skis. There is usually a very long wait especially in peak or early season.

They sell skis with a performance guarantee so if you dont like your new skis for any reason then you can bring them back and exchange them one time. I bought my first pair from the Littleton store, the sales kid there assured me that the Volkl Mantra 177 would be perfect for me even tho I was coming from Salomon Storms 162. Well after one day at Abasin trying to kill myself I decided they were too long and so wanted to source the correct size and at least discuss some alternatives. I checked around and this location had the 170 version of Mantra in stock so I stopped by to see about exchanging them. After chatting with the sales guy, Soren suggested the Kendo would not be as hardcore as the Mantra and that they had the right size in stock so I filled out all the paperwork to have my bindings switched out to these new skis and planned on picking up a couple of days later.
A few hours later, a buddy was at the Littleton location as he knows a guy there and was telling him what I had done and he suggested straight away that I stop my order and not get the Kendos either! So it was back down to Park Meadows and when I went to the back to try and retrieve my skis, I guess theyve never had anyone drop skis off to be worked on then all of a sudden try and get them back because it was a right mess! A sales associate eventually found my skis and I waited to speak to their ‘expert’ Kevin. When he walked past I let him know that I was waiting on him as he was helping another customer and he suggested I request Soren because he was going to be a while, I told him Soren was the guy who had initially helped me and straight away he blew me off saying that if I have already worked with him then I need to continue to do so. At that point I took my skis up to the front counter and asked them to reverse the new skis so that I could go back over to the Littleton store. It took a while for them to figure all that out and I got a bit of an attitude off the lady helping me but I just wanted to get the hell outta there. I’d already had some kid steer me wrong with my first purchase ultimately resulting in me wasting my Performance Guarantee right off the bat so I didn’t want to screw up again. Luckily before leaving the store I realized that they still had my ski boot so back again to the counter in the back and again it was like pulling teeth, even with my claim ticket.
I did have a positive experience the 2^nd time around at the Littleton store and that review is pending…

I came into Colorado ski and sport with my partner to get his new ski boots fitted and ended up chatting with Savanna about boots for myself. I just started skiing and have been in rentals. Savanna was extremely knowledgeable about what kind of boots would be best for my first pair. She approached the conversation as one of information but I ended up buying a pair. I recommend her to anyone who isn’t an expert about what you need and how a boot should fit. Thanks Savanna!

We just moved to the Denver Area back in July 2015 from San Francisco and were curious about skiing /​snowboarding. We passed by the store and decided to have a look (8÷15÷15). Initially, our intent was just to browse and have a look. We were greeted by Sales Associate: Lisa #22 606 who was VERY helpful and VERY knowledgeable. She knew we were very new and inexperienced and took the time to work with us and explain the sport to us and not once did she try to sell us the most expensive item, not once did we feel like we were being taken advantage of. She informed us of their great program for used youth skis and snowboards, where you can purchase a used snow board or skis and sell it back to them for 50% of what you paid which you can use towards the purchase of other used youth equipment the following season. Thanks to Lisa we ended up getting our 2 boys (ages 12 & 8) fit for used snowboards and boots. The program’s perfect as my kids will outgrow their boots and equipment this time next year and we can just upgrade or get them the correct size gear /​boots per their program.
Fast forward to a week ago (½/16)where we went to the mountains and it was only the 2^nd time (2^nd run of the day) my son used his snowboard when he discovered one of the clips on his bindings came loose and came off rendering his snowboard useless. We ended up having to rent him a snow board for the remainder of the day. Fortunately, we found the piece that came off his bindings hoping the bindings could be repaired.
The very same day, driving back from the mountains we stopped into the store, which was very busy and had many patrons shopping. I was assisted by Asst. Mgr: Amy who was very friendly and very willing to assist us regarding my son’s snow board. She took matters into her own hands, and identified the issue and was able to have my son’s snow board repaired on the spot. In addition, she was very understanding to my son’s day where he wasn’t able to use his board and had to rent a board. As a customer service gesture she was very kind and gave us a voucher good for 1 free snowboard tuning. The store was very busy, she could have easily told me, we’ll need to leave the board to be repaired as they didn’t have the man power or time to service the board, but she took matters into her own hands and had my son’s board repaired on the spot, one of the other Associates: Mike also helped out together both were very willing and they fixed my son’s board good as new. For that, we’re thankful and will be looking to shop at Colorado Ski & Sport — Park Meadows first before any other retailer. There customer service and expertise has proven to be 2^nd to none.

What a fantastic place with outstanding service! Our family has been treated with such care by Judy, Pete and Amy. First by Judy in outfitting us all for the ski season, making sure we had everything we needed within our budget. Then Amy sorted out our skis and boot needs, especially for our youngest who could just fit the skis for the junior program. Then Pete made sure we received the very best deals they had on offer. We assured him we would definitely be customers for life!
The team at the Park Meadows store is extremely knowledgeable and offer terrific service. We appreciated everyone’s advice and the lengths they went to to ensure we were happy.
We think Colorado Ski & Sport at Park Meadows is the best place in town for skiing gear.

The entire team here is incredibly helpful each time we are in here. In the ski shop, though, Kevin is amazing! When my wife and I were in to get skis he was as professional and friendly as they come. More than that, it was immediately clear to us both that he genuinely cares about his customers and their skiing experience. There was no sales pitch, no pressure, just a lot of help trying all different options to make sure we made the best decision.
Fast forward about a month later to tonight, New Years Eve, my wife needed her boots adjusted and custom footbeds made. Because it was crazily busy and my wife was arriving from work, it was the end of the night and 5 minutes until close by the time we were able to be helped. Instead of scheduling an appointment for next week, both Kevin and Soren stayed almost an hour later than they should have — on New Years Eve — to custom make her footbeds and adjust her boots because they found out we were going skiing the following day and they wanted her to be comfortable. We couldn’t have been more shocked and grateful. Thank you to both Kevin and Soren for your excellence in customer service! We will keep coming back again and again. Happy New Year!

Impeccable customer service. Everyone I interacted with was terrific, and this on a crazy busy day the Saturday before Christmas. Kevin in ski boots is the best ski boot fitter I’ve ever seen, and I’ve been skiing for over 40 years. He’s amazing.
If you are looking to purchase something where you’d like real opinions (skis, boots, etc.), this is a MUCH better option that the other big box sporting goods stores where it sometimes takes a half hour to find someone to help.
Highly recommended.
Update: I’ve skied in the new boots 7 times now and they fit perfectly, which is saying a lot, I have heck with ski boots. I’d add a star if they let me…

Wow! I have never experienced the level of customer service that I received at Colorado Ski and Golf. I was fitted for new ski boots by Keith who really knows his stuff. He asked all the right questions and then fit me with the perfect pair of boots. And then the experience got even better when we worked with Connie at the register. Super personable and customer service oriented. Even though it’s a busy time of year, we never felt rushed and both individuals really listened to what we needed. I highly recommend Colorado Ski and Golf for all your skiing needs. We walked out with a new helmet, poles and boots, simply because it was such a pleasure to shop there and their prices are very reasonable. A lifetime fitting guarantee on the boots is just the icing on the cake. Can’t speak highly enough of them. Do yourself a favor and don’t go anywhere else.

Great service– Lisa was truly a foot genius! My girls are thrilled with their new boots and skis.
Great experience !

huge place, lots of stuff for sale if you look in the right places. I’m not sure if this is the same as Colorado ski and golf but the signs are identical.
I would recommend coming here for starter stuff but if you’ve been doing this stuff for a while, I’m sure you know where else to look. The staff are very friendly and knowledgable. One of the guys made small talk with me and my friend.

I came in looking for snowboard boots. Although the women’s boot selection was lacking, the customer service was great! I have to say Collin is amazing! He was knowledgeable about the products and he put up with me being extremely picky and indecisive. Not only was he very patient with me, but he went above and beyond to make sure I found the perfect boots and I left happy! I will come back and shop here because of him. Thank you Collin!

WOW!!! I went in half expecting to be disappointed but Chad in the snowboard department really took care of me. In the two times i have visited he has spent close to two and a half hours finding the perfect boot for me. He knows what he is talking about and is very polite. I will be buying all of my gear from this location from now on.

Went today for the Ski Rex sale, and the entire staff was SUPER helpful and knowledgeable. Lisa in the shoe department was awesome, as was James in the snowboard department. My BF and I are going to try out snowboarding this winter, and wanted to take advantage of the sale, so we were thankful to have somewhere to go with such a helpful, informative staff. I highly recommend them!

Fantastic service. My wife and I come in just before close to get a epic pass plus used equipment for our kids. Every employee in the store too many to name gave a plus service. If every company had employees like this shopping might actually be enjoying. Great job keep up the good work I would highly recommend going here for your ski equipment and apparel

If i could give negative stars I would. Customer service is about the worst Ive ever seen. I went to get fitted for boots. After waiting patiently for about 10 – 15 minutes I was finally acknowledged. Then they measured my foot. then i waited some more while they waited on me and someone else at the same time. then they brought out a boot for me to try and it was way too tight. Then i waited some more while my guy went back to waiting on someone else. then the other sales person told me (after he saw me waiting there this entire time waiting for service) that he will just let me finish with the other sales person that was helping someone else; he then went on to help two other people that came in after me and take care of them and send them on their way! so then a girl comes to help me that clearly knows nothing about fitting boots. She tried me in 2 boots that were way too tight and told me that they are supposed to be tight and that i shoudlnt pay attention to the tightness in my calve, just pay attention to how it fits in the foot. I explained ot her that it was pinching my skin, her response was «ok» then ignored it. I then told her with the next pair i tried on that it was so tight that i could pass out in like 10 seconds. she still passively just said «ok» and paid no attention to my comments. the original guy that was helping me, sold her to go and soften the liner for me. she went to do that and was gone for like 10 minutes never to return. that combined with all the downtime of helping others, and her ignoring the fact that the boots did not fit, and the other guy that woulfnt help me but helped 2 others made for one of the worst customer service experiences i have ever had. I walked out after an hour of this and being no farther ahead then when i walked in.
Take your business elsewhere and save yourself the headache.

I’ve done the Junior Ski Trade program here for 3 years.
Customer service is awful. Each time I’ve waited 30 – 45 minutes for a trade-​in. What’s frustrating is that there are usually only 1 – 3 workers in the trade-​in department. There were plenty of workers (6 – 10) wandering around the store — but no one wanted to help us because it wasn’t their job. Other than the trade-​in area the store was pretty much empty. After 45 minutes this year, waiting for the one person in the junior trade-​in to finish up with customers — I had to finally hunt someone else down myself and convince them to help me.
I only chose to go here because of the trade-​in program for my kids. It is what Colorado Ski & Sport are known for — but they can’t even do that well. I won’t even consider looking at higher end equipment here for myself — because I don’t believe they have the knowledge or care enough to offer proper advice. I prefer the customer service and knowledge at Christy Sports — spend your time and money there instead.
I’d encourage the management here to train their staff to help in whatever department is needed. I feel like the staff here are just watching the clock until their shift ends.

Very disappointed in the service here. I purchased ski boots last week and asked to have my skis tuned and waxed. I came in to pick the skis and Boots up and not only were my skis not ready, they lost my paperwork! Good thing I had my claim ticket otherwise I wonder if they would have found my skis and boots. Don’t go here unless you enjoy long waits for help and lost paperwork

Awesome customer service, thanks!

We visited this location for the first time. They have been open for about a year. This store appeared very spacious with its partial second floor and high ceilings. The cashier said the Aurora store was actually larger. They had more ski boots and skis than the Aurora store. As I walked around, no one came around to ask if I needed help. Although someone came up to my husband in the ski department. My husband ended up buying some shoes on sale and socks on clearance and was able to use a 20% off internet coupon.