Banfield Pet Hospital

Perhaps I was being overly emotional when I gave Banfield two stars, shortly after having to put our beautiful little Burmese down. I wasn’t trying to put down a healthy animal and to be informed that the ordeal was possibly going to be drawn out was greatly upsetting to me. I understand their point too. Banfield is a good option for a veterinarian service. Thank you for following up on my two star review, that in itself speaks volumes for a business.

The staff and doctors here are amazing ! They always take the best care of my pup! Making sure I am involved in his care!

I cannot BEGIN to tell you how much I love this place.
Let me start by saying that the staff is what makes this place so awesome. Dr. Traylor is the best thing that could have happened to my dog Wrigley and her Dad (me!). She was so good with her and always gave us positive advice and stayed really close to how she was doing. Wrigley has pretty bad arthritis and some other issues to work through, but Dr. Traylor always treated us SO well and provided absolutely priceless advice. She even allows me to call for advice with no appointment and encourages it.
Rachonne at the desk and the nurses are also an incredible asset to Banfield and my dog and I are eternally greatful to all of them. They were so great to my pup and Rachonne also helped us through to pretty scary emergency surgeries. I’m also appreciative to all of them!
The facility itself is nice and pretty recently remodeled. They are inside PetSmart and were always welcoming whenever we would just swing in to say hi when picking up food, etc.
I STRONGLY recommend this place to anybody and have to all of my friends and family in the area. My job moved us to Chicago, but I still call on them for help and advice. I can’t possibly thank them enough for all that they have done for my pup.
Thank you!

I strongly recommend not taking your take dog this Banfield. They are frequently understaffed; the staff who are working are unfriendly and don’t seem to like animals. Because they charge a monthly fee for a pet plan they try to tack on all sorts of fees. It makes it difficult to figure out what they are trying to make money off of vs. what your pet really needs. You never see the same vet twice and the vets don’t seem happy to be working there.