Car Toys

Installation was fast, price was competitive. Had a few glitches with the install but they took my concerns seriously and remedied the issues fast and thoroughly. I like that they were able to do my speaker install on the spot. Would recommend that you visit them if you’re in the market for any of the services they offer.

Aaron C helped me install my new radio and he was awesome! I walked in on the spot and he was able to get me in and do it right away! He got it done in less than and hour and My radio works awesome and everything looks perfect. No complaints here! He was so friendly and he showed me how to use my radio and pair my phone. Thank you so much!

Brought my car in to have a new stereo deck installed after the factory tape deck stopped working with the tape converter. Bought a lower end pioneer system, just something to listen to music through. The signage in the store has a price that includes install. Be prepared that the listed install price doesn’t include parts. I can understand that, I guess. I got the unit installed and tried to make a call through the Bluetooth and no sound came through the speakers. Took it back to car toys to see what was wrong and was told that the first install guy forgot a part… and now they needed more money for the part and more money for the labor to figure out what was wrong (even though they were the ones who erred in the first place). So now I am paying them to diagnose a problem that they caused in the first place. No apology was offered and nothing was offered as consolation for the return trip I had to make to the store. Once this unit is fully functional, I will probably seek out a new place to shop for car audio…

Went in today to get an amp install for my subs. I was greeted by a gentleman that brought out an installer to give us a quote. I already had everything I needed because I was putting subs from my previous car, that I had purchased from this location last year, into my new vehicle. They quoted me $ 580 just for the install and amp kit, which is ridiculous! We ended up going to a competitor and getting a great, professional install for $ 269, less than half the price! These guys are the true definition of sleazy salesman. I have had all my installs in the past done here for no more than $ 350, and one was on a new Mercedes. These guys are obviously some con artists, make sure you price shop elsewhere before you think about visiting these guys.

I went to the car toys in Aurora to get a radio for my car and the service was terrible. The guy who «helped» me wouldn’t go to my car to look at what I needed (my last radio was stolen) and told me to come back tomorrow to install it. So I went to the one in Park Meadows where Benny went above and beyond to help me find what I needed and got it installed the same day! Everyone was very nice and helpful. I would highly recommend this location!

By far the WORST retail car audio store I’ve visited. I’m here currently trying to buy a new deck for my car and love Pioneer. So asked a question about the SPHDA120 and was told that they wouldnt even use that feature so I shouldn’t care about it. Hmm, terrible sales technique… So asked for a manager. 15 minutes later still waiting.

Kudos to Sean Flanigan and his team member who went above and beyond all levels of expectation to repair a phone for me. Their due diligence ended up saving me the cost of a buying a new phone.
Much appreciation guys!

I needed a pair of new basic speakers for my old Toyota. The staff at this Park Meadows location was friendly, professional and courteous. Jacob F. was the salesman who greeted me and Brian Trujillo the installer. They had the job done in 45 minutes, gave me exactly what I wanted and did not try to up-​sell me. Jacob came out to the car with me afterwards and listened to make sure I was happy with the speakers. I contrast Car Toys with another car stereo shop I’d phoned where I was told to «drop off the car at 9 am and the job „may“ be done by the time we close.» The fellow at that place tried to wow me with the news they were installing a $ 30,000 sound system in a Nuggets player’s car”. Like I said, Car Toys had the job done in 45 minutes. I was impressed with their high level of excellent customer service. If and when I need a new radio/​deck I know where I’m going.

Received great customer service, and they treated my car with care. I may not have purchased the most expensive equipment in the store, but you would never have been able to tell by the care that was taken by the staff. Will return for all of my future car care needs. A+

Literally just got my truck back for a simple replacement of an existing radio (same manufacturer extremely similar model and style).
First they told me (last night) that it came with a remote (needed for the DVD player). Surprise no remote.
Second they told me it would take 45 minutes to install. Arrived this morning and took two hours as they had to wait for it from another store.
During my wait the called to sell me additional deals (like cracked window repair). The whole business is based on markups and addons.
Finally after I get it back find that the face plate is broken and won’t lock down. I’ve thought about going back to the store to deal with but I’m sure I’m going to get the same run around as other people here.
I truly wish I’d read these reviews first. Normally I do, and I won’t make this mistake again.

So I went in today to buy a stereo and I claimed to come with a free backup camera. Cool and all. So I purchased said stereo (a Kenwood DDX 393) and paid the $ 120 installation fee. I had assumed that while they installed the stereo they would install the backup camera and that it would be included in the final price paid (as they had not shown me the full itemized receipt). When I came back I found that it (the camera) had not been installed and upon asking why was simply told that «I never mentioned a back-​up camera installation» and «the included free back-​up camera would not fit my vehicle». I was also informed that to get one that would work with my car (a 03′ Forester) it would cost another $ 175 in installation and they agreed to give me the compatible camera for a discounted price of $ 52. This in my opinion is an outrageous charge for a simple camera installation. Why is it so expensive? They «have to take apart the whole lift-​gate to install it». Car Toys has forever lost the buisness of myself, my family and many people whom I know.
DO NOT USE THEM!!! THEY WILL RIP YOU OFF AND SCAM YOU!!!
The «sales man» who «helped» Me was Anthony Pedregon

After an antenna «mishap», Devin not only guided me as to what I needed to do/​purchase — he took extra special care to provide superb customer service. He was fast, attentive and a really nice guy. I highly recommend him for ANY of your car stereo needs. Hoping not to have any more antenna needs, I would search for him if I needed any auto detailing! Thanks!

I purchased a bluetooth system for my car that will work with my iPhone. The price was fine and the install was efficiently done. I recommend them to a friend and she was equally happy. These systems will sometimes loose the connection with the phone but after taking it back to correct the bug (not an install problem) they quickly got everything synched up again. Great service including after the sale. I keep recommending them to other friends and Car Toys keeps us all happy. Jeremy was stellar!

Bought Interior Detail at Groupon for $ 89. Car Toys charged extra $ 40 each row for cleaning (Hot water extraction) seats. Wouldn’t interior detail include seat cleaning professionally? Their detailing is only vacuuming.
Just like the other poor review, Car Toys’ detailing is a scam. I paid $ 80 to clean my seats, and after 6 hours, the hot water extraction did not clean my seats at all.

I was very excited when I bought the Groupon ($ 79 for $ 179) interior detailing for my small car. I made the appointment a week in advance and was well-​informed that it would take approximately 6 hours.
Here is exactly what happened. I arrived at appointment time and the guy who does the detailing said that the interior detailing package was just for vacuum, extracting the carpet, and wipe down all the little vents and crevices in the car. I said, «what about the car seats? what about the little bit of dog hair?». He said, «oh, it’s actually $ 20 per row to do the seats themselves. And I don’t think we can get up that dog hair. You don’t have as much as some people, but even that little bit takes time and is extra». More than the Groupon deal. Incredulous, I said, you mean I could just take the car to a self-​vaccuum place for $ 1 and rent an extractor for $ 40 from the home improvement store and do all that myself. I suggested that he just do the Groupon service and then I’d never do any further business with Car Toys. Groupon had served its purpose here as a hook. He looked unimpressed. I said, «Honestly, just tell me straight out what you think needs to be done to my car and how much it will cost». He said that he recommended the seats be done. I said, after a minute, «how about $ 30 for that instead of $ 40?» and he said «Deal».
I went back to get the car at 6:00pm after they called me to let me know if was ready. The car interior smelled ok and the interior was very clean. My state parks annual pass sticker was torn on the side, making it invalid and it’s possible I’ll get a ticket if a park ranger sees it torn (it is unlawful to tape it also). I get back home and look inside the trunk for the floor mats. Surprise! The trunk was NOT vacuumed and there were pine needles and pebbles all in it still.
I called the shop and a guy named «JD» said I should bring the car back in (during rush hour traffic in DTC), and he’d have his guy do the trunk. I told him that 6 hours was plenty of time for that to have happened, and that I had paid extra for them to do a good job that just flat out was not completed. He did offer to let me bring back the car that same night so I’m giving this a second star for that.
The guys there seemed so nice too, but the fact is that 6 hours and $ 30 later, I’m off to the self-​vacuum hose at the gas station tomorrow for $ 1 to finish the Car Toys «Interior Detailing» job. Worth $ 219 (the full price without groupon)? Resounding NO. Worth $ 110 (79+30+1)? I’d have to say no to that as well. Car Toys won’t be my choice for interior detailing again.

BUYER BEWARE: This location is completely mismanaged and is not equipped to address customer service issues.
The manager, Daniel (aka Dino), should be reprimanded for his unwillingness to take responsibility for the work that has gone undone for over two months now in his store. He is condescending, confrontational and has no idea what it means to provide any type of customer satisfaction.
I have called 8 times and come directly to the store 5 times over the course of the last 8 weeks just to find out today that the part that I need was just ordered 2 days ago! If I didn’t keep calling and coming in the part would have never been ordered and my installation issue would never have been addressed (which it still hasn’t been).
This location will treat you like a king/​queen when they’re taking your money but god be with you if you should need their help on an installation or warranty issue (s); YOU WILL BE ON YOUR OWN!

Trying to get a new head unit and some bass for my 97 Land Rover Disco. First guy I talked to seemed interested, brought me to the «mid grade» head units, and then bailed without giving me any information on how to test the head units, what would work best for my price range/​application, nothing. So I picked out a headunit on my own and went to the counter to talk to another guy. He was slightly more helpful, giving me a quote for a «12 inch Alpine party pack» plus install of the headunit and all that. Total estimate came out to $ 791. I asked for a printed out estimate and he told me their computers don’t let them do that, so he wrote the price down on the back of a business card, as well as «12″ alpine party pack»
First off, why would I drop $ 800 on a head unit and sub without knowing anything about the products they’re selling me? No model number for the sub, no info about the headunit. They didn’t play the sub or headunit for me, how am I supposed to know that’s what I want? Maybe I want a pricier sub than the alpine, which leads to my second issue. The entire time I was there I felt like I wasn’t being taken seriously. They were going cheap as possible without taking a second to ask me what price range I’m looking for. What the hell is an alpine party pack? Does that include an amp? What kind of amp? What are the specs of the sub? This is stuff I shouldn’t have to ask for.
Previous times I’ve been to car toys (other locations) they’ve been very helpful, knowledgeable, and thorough. This experience was none of that. Thanks but I’ll be taking my business elsewhere.

I went to this car toys store and had a PA15-​HON2 interface installed into my 2009 Honda accord. The interface connects to the existing factory radio and allows iPod navigation using both radio and steering wheel controls. When I fully got to test it the next day I found my xm radio would no longer work and that iPod navigation only worked with playlist. For album and artist navigation it would select artist or albums at random. I tested this with both an iPod classic 5^th and 4^th generation using the latest IOS for each one with the same results.
Per manufacture manual several dip switches on the device had to be set for 1 of 3 modes of possible modes of use. Car Toys informed me that the device was preset by the manufacture, so should work. This immediately indicated they had no real knowledge of this device which they sell! They also had no explanation for why it did not work. I requested a refund and deinstallation which they did but, at expense of about 6 hours of my time!
I will never buy any service or products from Car Toys again. If you do, better hope every works because if they do not, Car Toys will most likely not know how to fix it.

Bought $ 89 interior detail thru Groupon. I had detail done before, this was not what I expected, it was not great. Still had many spots with dusts. They are not friendly. They don’t know what they are doing.
Come here for a new radio not for interior detailing. Spend $ 10 more and you will get the far superior interior detail at Suds.

So I have been here a few more times since my last review and their customer service is still stupendous and still amazing I have been treated even better than the first time I was here, and I didn’t even think that was possible! I love Jacob and Brian and the Manager Chad is Awesome.