AutoZone

If you could rate this as high as a thousand stars, I would. The service I received from the manager Tammy and her staff was incredible. Tammy is wonderfully knowledgeable about cars and the products at Auto Zone.
On my first visit I was so pleased as she informed me about batteries and how to make the best choice for my car. There was absolutely no hard sell from her as she offered a variety of options. I was so pleased they put in the new battery and disposed of the old one at no extra charge.
My most recent visit was yesterday. My hood was not closing properly. At first Tammy thoroughly cleaned the latch (I have a very old car). She was able to assess the problem in a timely manner. Not knowing much about cars, I could have been taken for a whole new latch and cable system. But, no. Tammy and her team deducted the problem was only with the pull inside the car that releases the latch. They were able to promptly repair the problem.
I am so thrilled to have a Auto Zone close by knowing I am dealing with honest people who put the customers needs first.
I highly recommend this place to all. I especially recommend to people such as myself who are not car savvy and need to have staff who educate as well as accommodate the customer.
I know I will be a return customer when the situation warrants.

This is an update to my previous review on Autozone, Lilse, IL. I have upgraded rating from 4-​stars to 5-​stars due to excellent service and staff knowledge from Randy.
Background
We bought a new battery from Autozone 2 weeks ago and we soon found that the battery was bad and returned to Autozone for a replacement. Randy the staff whom we dealt with recognized me immediately and apologize for the bad battery. He quickly got us a new battery and swapped out the bad one.
The Extra Mile
So here’s where Randy shines as a great customer service person. He make sure that the replacement battery is good, tested the cables are ok and even tested the alternator to make sure that is working correctly.
Bottomline
I definitely will be back for all my qutomotive needs and highly recommend this location to others.
DMAN

I would give NO stars if it was possible. I use this location about two to three times a week. Lately when I go there I ask for one thing and they been giving me the wrong parts. Well the icing on the cake was today. I called this morning and some kid answers the phone and I start asking him for a part I need. Well to make a long story short I asked the kid for a solenoid and the kids response was «how do you spell solenoid». So I asked him if he was serious and he responds to me in a laughing matter. I spend an easy 700.00−1,000.00 there a month and now I guarantee you I will never walk in that place again.
UPDATE: So I went in the other day to purchase something and I spoke to the manager. She seems to run a tight ship. This is my closet auto parts store so its really convenient for me. I will definitely keep going back if things keep going the way they did on my last visit. I’ll keep you posted

As a passionate car guy who knows his way around an engine, Ive always been hesitant to It trust the auto parts chain stores with anything but looking up a part on the computer. But, They’ve been redeemed!
It was cold, it was rainy and our alternator went out on our work truck on the way to Joliet from fox lake area.
Pablo (an autozone employee) didn’t hesitate to come out in the rain and test our alternator. He set us up with the tools we needed while he charged our battery and I got the alternator changed out quickly.
It’s really nice to have people just want to help you out as oppose to people doing the bare minimum of their job.
I got everything changed out in a quick 20 something minutes and back on the road thanks to Pablo and Tammy…

I stopped in here over the weekend to pick up a few things. This auto zone is close to home and that’s why I went to this location.
I knew exactly what I needed and the guy at the front counter offered to help. He was able to find the specific items without a problem.
I was in and out with no problems. I will be back to this auto zone for other automotive needs.

They have excellent customer service staff is younger but very knowledgeable and very willing to go the extra mile and help even if it means coming out to the parking lot to take a look at your vehicle which every company claims/​indoors but nine times out of 10 they make it very clear that they don’t want to do that these guys will go out it’s 10 below zero and help you out even install when she wipers and never had any issues I’d recommend to any good shopper/​yelper

Tried to return wiper blades that had broken few weeks after buying them but unfortunately did not have the receipt. Two separate people said they could not go far back in the system to see if I actually bought them at the store. The owner was a jerk, must’ve thought I’m trying to run some ring of exchanging wiper blades all around town.
I like AutoZone but I will not be bringing my business back here ever again!
BOGUS!

As a girl who knows nothing about cars… I really appreciate stores like this.
Last winter my «check engine» light came on so I called to see if they do readings. I live very close to this location and I get my car fixed at a place in the city near where I used to live. I didn’t have time to bring it all the way out there to get it looked at. The man who I spoke with was very friendly and told me to bring it over and yes, they do check this for free. They have convenient store hours so I brought it over, and got everything checked out along with a print out to bring to my repair guy.
Last night the pin broke out of my wiper blade — of course the evening of the first snow of the season so I brought it over, the got me the blades, and put them on. Easy Peasy.
This will be my «go to» place for all my car needs!