Bill Kay Chevrolet – Service Department

This is in regards to the service department. Up to this point I’ve taken my Chevy Tahoe in for warranty work and oil changes. My brakes were wearing low as apparent by an early warning system in place. Bill Kay told my wife all four brakes need to be repaired (apx $ 900) because we let it wear for too long. At the same time we were told all tires are dangerously low and below safety road standards. Also, a nail in one of the tires could not be repaired due to the placement. Well, I returned to a trusted repair shop I used in Brookfield for 13 years, although it is somewhat inconvenient since I moved. Mechanic told me the front brakes were in «great condition» and just pads needs in the rear. As to my «dangerous tires», mechanic told me I’m currently good till the spring 2016. And oh yeah, nail removed and repaired as a no big deal. Mechanic asked me if a bunch of teenagers were working in the garage at Bill Kay.
I wouldn’t post this if I wasn’t really ticked off. This is a corporate scam running that I can see the elderly and people who are too trusting, relying on Bill Kay’s «Chevy» logo. If your Bill Kay reading this-​SHAME ON YOU! There are quality mom and pop repair shops still out there, let’s support them. Would not recommend Bill Kay for anything!

Being the owner of 4 Chevys, Bill Kays service team takes great care of all of them. Mark Bowling, service manager and his team are prompt, efficient and courteous. Mark is a perfect role model of customer service. No matter what the ask, Mark makes it work. The porters, Miguel and Ricky are friendly, courteous and prompt. They engage in general conversation while taking me to or from work. We’ll be in the market for a new truck in 2016 and we will DEFINITELY go through Bill Kay! Thank you for all you do!

I only went here in the first place because I live within walking distance and my previous vehicle (purchased elsewhere) died in my driveway. Purchased a used Chevy here a few years ago and am happy with it, but going back for repairs has always been a negative experience other than the friendly shuttle driver. I learned the hard way when I scheduled a 7:00 service appointment and didn’t hear back for hours on the status of my car. I initiated contact, then waited hours to hear from the service manager who informed me that they hadn’t started on my vehicle yet and the 7:00 appt. was merely a «drop off» time. I think I would have been better off just dropping by without an appointment. Another time I was picking up my car after having the oil changed. Unfortunately I got stuck in traffic and showed up just before they closed. I apologized, but was still chastised by the casher who spoke to me like I was 6 years old. Just today I scheduled service for next week for a recalled part on my vehicle, and because of their slow service in the past, gave them only a 4-​hr window (still generous) in which to do the repairs. I hadn’t wanted to return, but I figured having the recall repair done at the nearest dealer was the least complicated. A few hours later, I received a call from one of their salesmen. He wanted to do an appraisal on my vehicle while my vehicle would be in the shop. Then he proceeded to try sell me a new vehicle. That was the last straw. I cancelled my service appt. and will find somewhere else to go! I wonder if they prey on all of the customers coming in for recall service. Never going back!

Another dealer just fixed the problem this service department didn’t finish to the end. I posted a week ago and I guess they don’t mind bad reviews. This error could have caused a major accident on the road.

Never again. Took our Chevrolet Aveo here because it was having a weird problem where the transmission would «lock» on a particular gear, especially during highway driving.
Not that this should become a rant about Chevrolets, but wow — never buy an Aveo. What a heap of crap.
So after running the diagnostics at the garage, the technician told me that they couldn’t diagnose the problem. Strange, I thought, considering I’m at the garage representing the company that built the thing.
So, he continued, they could run an electrical test to figure out the source of the problem. It would cost about $ 100 per hour to run, would take 4 – 5 hours, and even after running it, they might not necessarily find the cause. They took the car on the road and couldn’t replicate the problem. So I left, having no repairs done, but was out $ 50 for their time to diagnose nothing.
On a separate occasion, I had the same transmission problem but also had the airbag light come on. They said it was a bad module and would cost $ 900 to install a new one. Well, it wouldn’t do me much good not to have functioning airbags, so we had the work done. Not long after driving it off the lot, half of my dashboard lights — including, now, the passenger airbag light — would not even come on.
Took it back to have them fix whatever they did and had the nerve to charge me for the repair, which I disputed.
For Christmas, I received an OBD reader so I could diagnose my own problems. Not sure what this dealer’s trying to do, but they’re a bunch of crooks. In plain English, my reader said it was the throttle actuator causing the problem. An actuator — aka, a simple switch and small motor.
Simple, inexpensive fix. Mystery solved, Bill Kay! Get your damn act together!

I had a great experience will Bill Kay. I brought in my car for an oil change and during my multi-​point vehicle inspection some repairs were found to be needed. The service writer explained what the repairs were, why the were needed and the importance of each repair. I was not pressured into doing anything that day and he seemed genuinely concerned for me. My car was even washed when it was brought back to me! Overall, great experience. I definitely recommend their services!

I’d give Bill Kay Chevrolet a ⁴⁄₅. I had a great experience with the service experience, the shuttle to work, and was very pleased with the condition of my car when returned to me. They even processed a recall reimbursement for prior work I had paid for out of pocket prior to the recall. My only suggestion would be for there to be an option as to which service manager I got to leave a message for on the answering service. I left a message for a «Mark» the Service Manager when it was suggested I contact «George». George was great to work with once I finally got in contact with him. It was a little annoying that I called and left Mark a message that was neither returned, nor was the call ever answered.
Overall good experience though and will go back in the future for all my service and repairs.

I have a Saturn Aura XR. When Saturn closed, I transferred all of my records here. We bring both of our cars here for service. Rich is my service person and it is the nicest, respectful and honest person that I have ever met. Right before closing for Christmas break, I noticed drops leaking from my car. I called Bill Kay. I spoke to Mark
In service. Even though they were closing until Wednesday– he waited for me. Since my car couldn’t be safely driven-​He quickly provided a loaner!
He went above and beyond to assist me. I definitely will purchase my next car from these folks. They are stellar !!

Misery, thy name is cars. I hate cars. If they weren’t a necessity, I wouldn’t have one. Driving is my least favorite thing in the world and I would walk everywhere if I could… but alas, I can’t.
Don’t I sound like someone you would LOVE to have visit your dealership?
I have a new-​ish Chevy Equinox. A few weeks ago, it started halting when I accelerated between 40 and 50. I dug through my glove box and found that I had a recall letter from Chevy telling me this might be a problem with some Equinoxes. I immediately made an appointment at Bill Kay (conveniently located right down the street from me) and got it in first thing the next morning.
It turned out that it was in fact the problem that I had received the letter about and they had it fixed in a matter of no hours and at no charge to me, just like was promised in the recall letter. They found a few routine maintenance things that also needed to be done, but they didn’t push me to have them done that day (I didn’t have the few hundos I would have needed for that happen).
Since my car was serviced, I’ve received a thank-​you phone call as well as an email. I definitely like feeling appreciated!