Auto Exchange

Rarely do I take the opportunity to leave an extended review for anything, however, the ridiculously hard work, dignity, and compassion with which I was treated at Auto Exchange, simply cannot be discounted. While some people would exaggerate in saying that they were «at the dealership all day,» I speak in the literal when I say that these guys wouldn’t take repeated ‘no’s’ for an answer. While ensuring that they were hospitable, by delivering bottle after bottle of cold water, these guys kept the faith, and maintained a saintly-​level of patience in the process. In all the transactions I have ever been a part of, my dealings with Auto Exchange have been the pinnacle of both the customer experience, and basic buyer’s comfort. But, wait there’s more! The hospitality and unsurpassed customer service offered by Jeremy Pine, and the Auto Exchange team, has continued even beyond the paperwork being signed. This team is truly not satisfied until you are 100% at ease. I never thought I would say this about a used car dealership, but I genuinely feel like I’m in «good hands,» with Auto Exchange, even after the ink has dried. I will definitely be recommending friends, family members, and anyone looking for a superbly clean, newer vehicle, to Jeremy, Mike, and Justin of the Auto Exchange team.

I worked with Matt Heidrich at Auto Exchange at the recommendation of a colleague. He was fabulous! I was a reluctant shopper having lost my vehicle when someone t boned me totaling my car, and I was not looking forward to the process. He was understanding, provided pertinent advice and worked with me thru my difficult demands. He arranged fabulous financing and overcame the hurdles that were thrown at us by another difficult dealer in Lawrence. I would recommend him to anyone and have!

Far and away the best experience I’ve ever had buying a car. I doubt I’ll ever buy a new car from a manufacturer again, because this place has really figured out how to do it right. If I did want a new car, I’d settle for a slightly used one so I could get it through Auto Exchange.
Very honest cars, a good selection, fair prices, and the whole process was simple and without any of the annoying things that seem to be so common other places. Was given all the details I asked for of the cars I was interested in. They were very up front about how much they had in the cars, where they’d come from and so on. There was nothing that resembled upselling or sales pressure or anything except trying to get us the car we wanted and needed as easily as possible.
I will definitely be going back.
So so impressed, I can’t say enough.

Let me start by saying, I hate shopping for a car. Searching on the internet, fine, actually going to a car lot and dealing with a salesman and finance guy makes me anxious and defensive. My husband took me to Auto Exchange and I couldn’t believe the experience. I felt so comfortable with Mike and Matt and everyone there. They never judged us. They never second guessed us. They treated us as if we had all the money in the world and wanted to sell us the best automobile at the best price. They took the time to listen to exactly what we were looking for. They gave us options and when we weren’t quite happy with anything they had on their lot, they went looking for it! They found us several options and I was able to pick a car that I absolutely love! Great car, exceptional price and they were able to get us approved with the best rate possible. I love this place, will recommend to everyone, and will definitely be back when I am ready for another purchase. They have earned my repeat business.