Briggs Chrysler Dodge Jeep Ram of Lawrence

This review is for the Jeep service center.
After my first visit, I would’ve give Brigss zero stars.
The whole time I was greatly treated by Mr. Rick VanDonge, he gave me a quote before I took my Jeep for some repairs and he kept me updated with the progress (He deserves 5 starts). The job took longer than expected and the day I went to pick it up I got a call from the service manager Mr. Blake Cromwell (who deserves ZERO stars) telling me that it was going to cost three times the quoted amount, also telling me that my shocks did not fit my Jeep and it would be unsafe to drive back home without shocks (which I end up doing and when I got home I installed them in less than 15 min.) so he offered me new shocks and I refuse because I knew they could’ve been installed at least for me to drive home and install new shocks. Mr. Blake was very rude and even told me to go pick up my Jeep just so they can get rid of it because it «had been a pain» to work on it (really?). They also broke a bolt an exhaust mount and a leaf mounting bracket and didn’t tell me when I picked it up and on top of that he told me that I got the deal of my life because I didn’t have to pay for the three days of labor that it took to change the 2 back leaf springs, yes, 3 days.
Anyway, the reason for my 4 stars review, is because after I contacted Mr. Brent Hoss and showed him what they did to my car, he offer me to take it back and get everything fixed for free and Mr. Rick again took great care of me and Mr. Blake never even bothered apologizing after everything he did. I think it would be unfair to give them a bad review based on the incompetence of the service manager so I think I could say just talk to Rick when you go there.
After speaking to a couple of co-​workers that have purchased cars from Briggs and taken them to their service shop, I found out that I wasn’t the only one being treated like that by Mr. Blake. And I can also see at least another reviewer on this site complaining about him.

The service is terrible the service manager Blake is even worse. I suggest that you run as far away from this place as possible. I set an appointment three days in advance letting them know I had one day to get a diagnosis and a possible fix and ask them if I should take it to their location or somewhere else if Briggs didn’t have time. They told me to come in and I did begging and pleading with him that I only had one day before I had to get back on the road to head up to Cincinnati for a gig. They didn’t diagnose the vehicle until 2 PM although I brought it in at 8 AM they couldn’t start working on it till the next day in the morning and basically started replacing parts until they thought they had it fixed. It was a total of $ 5400 for a turbo replacement and if you look it up just about anywhere else it’s not even half that price. It took 3 ½ days to fix it and 15 minutes into my trip nothing had changed the problem was still there, their diagnosis and fix was incorrect. When I confronted them about it on the way to Cincinnati they told me because I was in Cincinnati and driven the part that there’s nothing they could do they would not refund me or replace my old part. They basically said take me to court if you have to I’ll see you there because there was no way I was getting any sort of refund or replacement at all. While in Cincinnati at another Dodge dealership they told me the fix was fuel related and not turbo related and it would cost $ 1300 to repair. And they had no idea why the turbo was replaced because there was no coats that showed up on the service ticket for turbo replacement.
Jerry at the service department is a solid guy and so is the other one Ryan and Kirk I believe. But Blake the service manager should get an award for making the company the most money while screwing its clients the hardest.
I will never return and I suggest you stay away

There are some coupons generating for oil changes at Briggs, on the back of Dillons receipts. On January 15^th I took my vehicle to the Briggs Nissan of Lawrence, presenting the coupon for an oil change. I was told by the Service Consultant Brandon H., that the coupon couldn’t be honored at the Briggs Nissan of Lawrence. That the Briggs Chrysler, Dodge, Jeep, Ram, would honer the coupon. I told the Service Consultant Brandon H. that I will just go across the street to to Briggs Chrysler Dodge, Jeep, Ram, where the coupon is honored. Brandon told me that would be too inconvenient, that he would honor the coupon this time, and get the reimbursement from Briggs Chrysler, Dodge, Jeep, Ram. So I stay at the Briggs Nissan location for the oil change. Then upon completion of the service, Brandon told me that he saw that I had done a previous survey that scored good, and that he wouldn’t charge me for the oil change. My wife goes to the Briggs Chrysler, Dodge, Ram, Jeep on January 17^th, with the oil change coupon. She pulled up at the bay doors for service. After pulling up for service, vehicles were being driven out so she moved, and parked somewhere else. She goes into the service dept, and said she was wanting to do an oil change. James B. who was the Service Consultant, asked why she parked where she did instead of in front of the service doors. My wife said that she was asked to move so that the vehicles leaving the service area could get out.(where she originally parked) James B. the Service Consultant the asked her to pull her vehicle back up to the service doors. Then upon my wife presenting the oil change coupon she was told that the coupon wasn’t honorable. Both of the above Briggs locations customer service was horrible, and was given the run around at both on the oil change coupon. I’m not sure if either location is aware of the oil change coupons on the back of Dillons receipts or not? Very disappointed with the customer service at both locations, and will unlikely use either location for service/​s or recommend.

I was cautiously hopeful after scheduling a service appointment and warranty repair on my Dodge Ram. Over the phone the tech seemed competent and supportive. Getting into the dealership on appointment day only to be met with blank stares as they tell me there is no record of the appointment, and that if I didn’t remember the name of the technician who helped me on the phone I was out of luck. They were kind enough to reschedule me for more than a week later even though there was an active recall on my vehicle and the service appointment was for extremely loose and unresponsive steering. Won’t be back there.

We just bought a car from Briggs and I was very happy with their service, prices, and overall customer service. They were very patient with me and I never felt pushed into buying a car. They even let me drive two different cars to work to see which one I liked better! We got an amazing price for our car, suprisingly good, and I couldn’t be happier. We worked with Mark on the Jeep/​Chrysler/​Dodge side and other people on the Subaru side who were all awesome. Also, my previous car was a Jeep and I got it serviced at the dealer two times with no problems at all. They even called afterwards to make sure I was happy with the service. I will definitely be going back to this dealership for any future car purchase or car servicing needs.

I used to really like Briggs bc we always seemed to get free oil changes for our 2011 GMC Acadia during their promo deals /​games. But when we recently has a tire issue Briggs was «moving facilities» and couldnt help us at ANY of their 3 stores here. We also needed our car checked and calibrated which they sent us to Dale Willey (also very rude there). When I complained it took 2 days for a call back and basically they just set me up an apt at Dale Willey to get my computer checked in the car. When I asked about having another vehicle to drive while they had mine bc I believed the issue was covered under warranty, I was told that he «didnt know about GMC warranties». Uhhmmm do you not sell GMC’s at Briggs??? SO very disappointed in this company, if they dont know about the vehicles they sell then they shouldnt be selling them!