JCPenney

This has more to do with their corporate office than this store, but I left the store annoyed so here we go. I ordered some items online and it was promised that the items would ship within 1 – 2 days and be delivered at my local store within 4 – 5 days. So of course I should have known. JCPennney not only didn’t notify me that all of my items sans 1 were on backorder (or what I presume is backorder), but it has been almost 2 weeks and nothing. Oh wait… thats a lie… there is something. They notified me via email that my order had arrived. So I trotted myself down to my local store in Lawrence only to find out that only one of the items had arrived. I showed the associate the notification but she was like «well we can’t do anything about it.» Really? Way to empathize with your customer. Ok so then I asked if I could take the one item that had arrived home. Nope of course not. Its their policy that the whole order has to arrive before taking anything. I asked if I could cancel the order. Same answer. The only saving grace was that the manager was very kind and explained the situation without making me feel like the whole ordeal was my fault. I have read that JCPenney will be gone as early as 2020. This date can’t come soon enough. Way to lose a whole before family as customers. Jackasses.

Kohl’s refused to work with me after THE ONLY LATE PAYMENT IN 25+ YEARS partially as a result of their failure to send a bill or late notice, so we started shopping at JC Penney after a many year absence. It seemed like they were offering great prices between 2012 and 2013 in Kansas City, Missouri, but recently the «value» seems to have disappeared, at least here in Lawrence, Kansas.
The store here in Lawrence is dead as a ghost, so it is only a matter of time before this one-​time giant goes belly-​up like so many other retailers these days. Too bad because I do not buy clothes or shoes online because sizes vary so much and inevitably they do not fit once they arrive.
Make sure you read the fine print on their coupons. It says 25% off on shoes, but in the fine print it says «athletic shoes excluded» … I didn’t have my glasses with me and made the trip across town for some much needed tennis shoes. What a waste of my time and gas!!!
CombatCritic Gives JC Penney (Lawrence, KS) A Lackluster 4 Out OF 10 Bombs … BOMBS ARE GOOD!