Wells Fargo Bank

I’m so sorry to this Wells Fargo Branch. I have been here numerous times since my initial review and I can’t believe I only gave them 3 stars!
Shame on me!
These people are just so rediculously nice and helpful and never fail to greet me with a smile every single time! They are so accommodating as well!
This is my new favorite Wells Fargo branch in the city!
5 stars.

I’ve banked with Wells for well over 10 years including checking, savings and a home mortgage. I left a small credit union that was on shaky ground financially and, at first, was hesitant to use a large bank. I have never been unhappy with the service I’ve received at Wells. By having the mortgage with them and keeping a reasonable minimum balance I get all my banking for free. Wells has great online banking options and a very good mobile app. I also love that there is a branch on every corner in Las Vegas.
Over the years I’ve had little glitches with them here and there, but they fixed the problems quickly and without hassle. There is not perfect bank (or any other business) but I think Wells does a great job at keeping customers happy.

3 times in a row while using the drive thru ATM I got ripped or mangled bills. This last visit one of my bills was completely missing one half! Obviously they will compensate you for it, but come on this is such an hassle having to call them or come back! Put some good bills in the damn machine!

Overall, Wells Fargo is a decent bank. This location is absolutely horrific. I deposited a large check yesterday and was informed that there would be 3 separate holds placed due to the large amount. According to the receipt I received, $ 200 would be available after overnight processing. The next amount would be credited after 2 business days, and the remainder after 7. This morning, I checked my account and somehow they managed to make my account close to 15k negative! I called customer service immediately and was informed they could do nothing and the branch was solely responsible. Here I sit, waiting for them to solve this mystery, and still I will have to wait to receive my money. Banks hold large amounts in the federal reserve for the interest they accrue. It only takes 24 hours for a local check to be transferred to the appropriate institution. While there have been regulations enforced to limit the hold time, this is ridiculous. Long story short, unless making a quick stop to use the ATM, avoid this branch altogether.

I’ve had some terrible experiences with banks in the past and when I relocated to Las Vegas I wasn’t sure which to choose. But I’m really glad I did pick this branch, I have had to do a ton of things through this bank and everyone I have dealt with has gone above and beyond to help me. Rough location to get out of, Rainbow is usually a mess right there.

Beware!
This Wells Fargo is a friendly location. However, the bank did credit $ 1000 in cash to the wrong account.
I made a $ 1000 cash payment toward my personal credit card that was by some means attributed to another customer’s account.
This error required me to identify the problem, call customer service and ultimately go into the branch… TWICE! My Saturday morning was spent explaining the problem which was determined to be an error by the bank. After many apologies and a guaranteed resolution within 2 business days I left after being told that the branch manager would contact me on monday to provide an update.
Two business days later I had not been contacted by the branch manager. It seems that Lilit Ovasapyan was unaware of the incident and the fact that her bank misplaced $ 1000 of a customer’s money. I was given a different story and told that it would take 3 business days to correct the transaction.
3 hours of time in the bank, several phone calls, and one week later I am still missing $ 1000.
Again, be very careful with this branch. I recommend that it be avoided and that the staff be held accountable for egregious and personally destructive mistakes.

I did not have an account with Wells Fargo but yesterday I ran in on my break since it is right next door to my work hoping they could cash it for me. They were extremely kind and, knowing I was on a time limit, very quickly opened a basic checking and savings account for me. I had a new account and my check deposited before I had to be back at work! Great customer service!

Friendly staff, usually not too long a line. Tip, This is where you come to purchase foreign currency.

When it comes to the banking industry, I’m usually pretty disgusted with the whole lot. As a customer, I roll my eyes at frappuccino-​sized fees for using the «wrong» ATM or monthly charges if I let them hold on to, say, $ 1950 of my money and not $ 2000. As the daughter of someone who was heavily involved with the industry while I was growing up, I know that’s just the tip of one very messed up iceberg.
Despite being the sort of person who doggedly stayed with local banks (remember those?) and credit unions, about eight years ago I somehow ended up a Wells Fargo customer. Despite friends’ warnings (Isn’t there a war story about every bank?), I did the lazy thing and stayed with WF. (When I moved to Las Vegas, Wells Fargo was only one of two banks with branches in my part of town, so it was this or Bank of America.)
Well, the industry may reduce grown men to tears, but I have to hand it to this branch — they are so friendly and human (while completely professional) that it surprises me every time. And I’m not just saying that because they gave me a stuffed animal when we opened our joint savings account, even though the plush versions of their iconic horses were for new checking accounts. («Maggie» is adorable.) A bank that puts the spirit of law before the letter of it? Gasp!
And although a little plush is often all it takes to buy me off, I’ve been consistently impressed with the service I’ve received here. Isn’t good service so often the dealbreaker when it comes to choosing or staying with a bank? That feeling that, should bad things go down, you’ll be able to talk to someone who will really listen?
Hopefully I’ll never have a problem that puts my Wells Fargo branch to the test, but since it’s the first bank where I’ve felt like I didn’t have to know the president to be truly valued as a customer, I’m happy to stick with them.

The drive-​thru clerks here are Awesome! They’re fast, courtesy, and pleasant to do business with. They engage right off the bat. I could tell them my whole life story or even why they should Unilocal if i wanted to, but my transaction would be done before i can even get half way there.
Most lanes (3 including 1 ATM lane) are open.
It takes me no more than 5min to drive through and make a brisk deposit. A few min more if no lanes are open.
They have a pen inside the capsule thing for you if you need it. At that point if you need to use it i hope it’s blue, explode on you, your new white shirt, your just-​cleaned-​car you got serviced next door, in your Grande Gingerbread Latte with Soy Milk, and all over your furry critter in the back seat because you should have been prepare for this from the day you were born! I DO NOT WANT TO WAIT TO BE GREETED BY THOSE LOVELY TELLERS!
I want those clerks to make my day right away, and NOT idling behind you. So, please, get your life together and come correct. Then take your receipt, lollipop, and reminiscence how pleasant that event was.
*Tip* Ask for a stack of deposit slip and place them in an envelope inside your car. That way the world (me) doesn’t have to wait.
*side note* Don’t worry if you have doctor’s handwriting or sketch in Klingon. They’ll decode that sh*t and make sure your money goes into the right account. Just make sure you use my account number XXXXXXX1234 -;D

I’m not really a fan of this Wells Fargo location. It’s one of the closer ones to my house, but I usually only go here when I’m shopping or doing something in the area. I’d much rather add a few more miles to my drive and go to the one over on W Trop.
This branch bugs me because it’s always so freaking busy! I’ve had to wait up to 20 minutes just to do a simple window transaction. I’ve never gone in here and been able to walk right up to the window without minutes of waiting. And none of the employees are overly courteous or friendly. Probably because they’re always slammed with work and customers.
So unless it’s a must, I take my banking needs to any of the other Wells Fargo locations in the SW part of town.